Download - Subject to Change
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Subject to ChangeHow & why your change program is going to
fail, and what you can do about it
Francisco Trindade
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Agenda
Management ?ChangeReverse AccountabilityChanging So!ware Organisations
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Who?
Francisco Trindade
@frankmt
blog.franktrindade.com
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Everybody wants change
New Challenges
Competition...
New Markets
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Everybody wants change
New Challenges
Competition...
New Markets
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Everybody wants change
New Challenges
Competition...
New Markets
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Everybody wants change
CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing
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Everybody wants change
“Change has changed”
CO2 EmissionsInternet ConnectionsData StorageMobile Devices Connected to the InternetGenome Sequencing
Gary Hamel
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Everybody wants change
Modern Management
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Everybody wants change
Modern Management 1920
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Everybody wants change
Modern Management
Changing Organisations
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Everybody wants change
Changing Organisations
Bo"om-up
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Everybody wants change
Changing Organisations
Bo"om-up
Driven by Employees(hopefully...)
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Everybody wants change
Changing Organisations
Bo"om-up
Driven by Employees(hopefully...)
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Everybody wants change
Changing Organisations
Top-Down
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Everybody wants change
Changing Organisations
Top-DownChange programs
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Everybody wants change
Changing Organisations
Top-DownChange programs
“Let’s go Agile”...use Kanban”
...use Ruby”
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Everybody wants change
Change programs
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Everybody wants change
Change programs
TrainingCoaching
MentoringInfluencing
...
Planning
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Everybody wants change
Change programs
“People don’t resist change, they resist being changed”
Peter Senge
Change!
No, thanks...
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Everybody wants change
“Let’s go Agile”...go Lean”
...use Ruby”
Uniformity
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Everybody wants change
“Let’s go Agile”...go Lean”
...use Ruby”
Uniformity == Control
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Everybody wants change
God ComplexControl
Tim Harford h"p://$.ted.com/talks/tim_harford.html
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Everybody wants change
God ComplexControl
“In the face of an incredibly complicated problem, people are absolutely convinced they understand
the way the world works”
Tim Harford h"p://$.ted.com/talks/tim_harford.html
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Everybody wants change
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Everybody wants change ?
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Everybody wants adaptability ?
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Everybody wants innovation ?
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Everybody wants learning ?
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adaptabilitylearninginnovation
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adaptabilitylearninginnovation
-drivenmanagement
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adaptabilitylearninginnovation
#not-drivenmanagement
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management
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managementLearning to See Mike Rother and John Shook
Improve the system Improve
Work
workers
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managers
employees
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managers
employees
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managers
employees
Reverse Accountability
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SemcoBrazil
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SemcoBrazil industrial democracy
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SemcoBrazil industrial democracy
select their managersemployees can
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SemcoBrazil industrial democracy
select their managerschoose when they come to work
employees can
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SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
employees can
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SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
US$ 4 million in 1982 to US$212 million in 2003
3000 workers in 2003
employees can
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SemcoBrazil industrial democracy
select their managerschoose when they come to work
vote for decisions that affect them
US$ 4 million in 1982 to US$212 million in 2003
“Control is an illusion”Ricardo Semler 3000 workers in 2003
employees can
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HCLIndia
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HCLIndia
Employees first, customer second
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HCLIndia
Employees first, customer second
submit tickets against their managersemployees can
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HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
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HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
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HCLIndia
In the first year, a"rition rate halved and revenue grew 34%
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
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HCLIndia
Employees first, customer second
submit tickets against their managersask questions directly to the ceo
employees can
submit and vote for ideas
In the first year, a"rition rate halved and revenue grew 34%
“Kill the idea that the CEO holds the company’s strategy” Vineet Nayar
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Whole foodsUnited States
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Whole foodsUnited States
decide who to hirestore employees
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Whole foodsUnited States
decide who to hiredecide pricing
store employees
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Whole foodsUnited States
decide who to hiredecide pricing
store employees
decide ordering
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Whole foodsUnited States
decide who to hiredecide pricing
store employees
decide orderingare evaluated against store results
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Whole foodsUnited States
decide who to hiredecide pricing
store employees
“Peer pressure enlists loyalty in ways that bureaucracy doesn’t”
decide orderingare evaluated against store results
John Mackey, CEO and co-founder, Whole Foods
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New Management
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Openness
Flexibility
Meritocracy
Collaboration
New Management
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
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Openness
Flexibility
Meritocracy
Collaboration
New Management
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
"
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Openness
Flexibility
Meritocracy
Collaboration
Changing
Gary Hamel - Reinventing the Technology of Human Accomplishmenth!p://tinyurl.com/3l4ggs3
Organisations
"
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Changing So#ware Organisations
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Changing So#ware Organisations
Technology Based Teams
Front-End
Backend
Database
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Changing So#ware Organisations
Lean Startup in the Enterprise
Jez Humble - Agile 2011
Amazon’s product teams
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Changing So#ware Organisations
business-aligned teams
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Changing So#ware Organisations
Independent business-aligned teams
Product Reviews
Wish List
Shopping Cart
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Changing So#ware Organisations
Independent business-aligned teams
Decision autonomy
Scrum!
Lean!
Waterfall...?
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Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Scrum Zone
Yes, we kanban!
Nothing to see here
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Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Data-based results comparison
Decision autonomy
Delivered!
Delivered!Oh well...
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Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Knowledge sharing
Decision autonomy
Data-based results comparison
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Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Openness
Flexibility
Meritocracy
CollaborationKnowledge sharing
Data-based results comparison
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Changing So#ware Organisations
Independent business-aligned teams
Visibility across teams
Decision autonomy
Openness
Flexibility
Meritocracy
CollaborationKnowledge sharing
Data-based results comparison
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Let go of control
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“By having so much stock, I have a loaded gun, but in 25 years I’ve never used it because you can only use it once...
...if I veto someone, the next time they’re going to say, ‘Forget it; he’s
going to do what he wants.’Ricardo Semler
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Thank youfranktrindade.com @frankmt
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?franktrindade.com @frankmt