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Student Council
Involving Key Customers in Key Decisions
Matt CarterDirector: Organisational Development & Student Success
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Profile
• 7,300 Students
• 4,004 EFTs
• 100+ - Programmes, Certificates to Postgraduate
• $64m revenue
• 3 Campuses – Dunedin, Central Otago and Auckland
• Experienced based education with a sustainability focus
• Ranked first equal in our sector for course and qualification completion
• Student Satisfaction rating is 93% overall
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Purpose
• Post 2010 legislative change formal student representation lost
• How does Governance here the voice of the key customer – their priorities, expectations, needs?
• Formal Standing Committee• Input into key decisions
Strategic directionsLearning environmentMergers, acquisitions, divestmentsFees and levies
• Also have voice to management level via CEO and Director: Student Success
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How it Works
• Monthly lunch time meetings (1 hour)
• Formal agenda, papers, minutes
• Held in OP Council Board Room
• Follows the cycle of OP Council
• We feed them but not paid
• Not elected (yet!)
• OP Council and Executive Representatives attend
• Representation from across OP
• Members sourced in any way possible (class reps, lecturer nomination etc)
• OPSA works alongside (contractual relationship)
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Student Perspective
Student Council
Convener:
Jeremy Hall
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2014 Focus
• Projects
Student Communications
Learning Spaces
• Leadership Development Programme
• Consolidating membership and committee processes
• Increasing profile
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Successes
• Certificate of Achievement / on transcript
• Free food!
• Recruitment of 2nd year students
• High calibre Student Convenors
• Excellent input into New strategic directions
Revised values & behaviours
fee and budget setting priorities
Campus Redevelopment
• Reviewed at end of 2013
• Last meeting …. (2013 AUSSE Results)
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In hindsight
From the start we should have……
• Trained them (skill & confidence)
• Had projects / link to other initiatives
• Split the agenda into Governance / Management matters
• Linked benefits to programme of learning (relevance)
• Increased Executive Team drive behind this
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Challenges
• Including Distance / Other Campus students
• Communication – Linked In / Facebook?
• Getting a Diverse Student Council (age, gender, programme of study, ethnicity etc)
• Being proactive instead of reactive
• Students “owning their council” and seeing “beyond their programme”
• Governance level discussion
• Selling benefit to the students
• Culture shift!
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Thank you
How do you hear the Customer Voice at all levels of the Organisation?
Questions? Comments?
?