Download - Starting a Text Reference Service
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Starting a Text Reference ServiceCasey Long, Agnes Scott College
Sarah Steiner, Georgia State UniversityJeff Gallant, Valdosta State University
James Stephens, Savannah State UniversityCliff Landis, Georgia State University
COMO 2010Friday, October 15, 2010
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Forget what we thought we knew…
http://www.flickr.com/photos/dianjo/210020582/
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Technology Options
http://www.flickr.com/photos/21947880@N00/124418044
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How it works: LibraryH3lp
Twilio, Android Phone, or
Google Voice Users LibraryH3lp Library Staff
http://icons.mysitemyway.com/category/magic-marker-icons/
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How it works: Text A Librarian
Users Text A Librarian Library Staff
http://icons.mysitemyway.com/category/magic-marker-icons/
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Other Services
• Google SMS• Altarama’s Reference by SMS• AIM Hack• Upside Wireless• Twilio• LibAnswers
http://www.libsuccess.org/index.php?title=Online_Reference
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Staffing and Training
…if Mittens can do it…
http://www.flickr.com/photos/thetoad01/3379773554/
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Implementation Tips
http://www.flickr.com/photos/kamshots/523413820/
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Assessing Your Program
http://www.flickr.com/photos/openpad/3718789722/
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Marketing Your Program
http://www.flickr.com/photos/moriza/175599244/sizes/o/in/photostream/
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Citations• Choney, S. (2010, September 1). 72 percent of adults are text-messaging
now, study says. http://technolog.msnbc.msn.com/_news/2010/09/01/5023529-72-percent-of-adults-are-text-messaging-now-study-says
• Smith, S. D., Salaway, G., & Caruso, J. B. (2009, October 22). The ECAR Study of Undergraduate Students and Information Technology, 2009—Key Findings. http://www.educause.edu/Resources/ TheECARStudyofUndergraduateStu/187226
• Lenhart, A. (2010, April 20). Teens, Cell Phones, and Texting. Pew Research Center Publications. http://pewresearch.org/pubs/1572/teens-cell-phones-text-messages
• Miele, D., & Molden, D. (2010). Naive theories of intelligence and the role of processing fluency in perceived comprehension. Journal of Experimental Psychology: General, 139(3), 535-557.