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Start Spreading the News!
How MSQC members can create & amplify effective
communications
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Who are we?• Members of Michigan Medicine’s Department of Communication
– Shantell Kirkendoll – Surgery, Transplant, Ophthalmology, Infectious Diseases
– Kara Gavin – Institute for Healthcare Policy & Innovation, research in primary care & mental health
• Trained in journalism & medical/science writing• Writing, media relations, social media & more
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A new era of communication
• News media’s gatekeeper role is eroding• Proliferation of news & info sources• Everyone’s a publisher
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An age of information• Institutions & individuals create & share directly
• People connect to information through social media & search
• Trusted brands & voices carry more weight
• Visuals & videos are vital
• Rapid response expected
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What this means for MSQC members • Your institution’s communicators
are looking for stories to share
• U-M produces communications you can adapt & share
• You can harness communication principles & tools within your team
• Your voice can be heard on social media – but use it wisely!
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Key Communication
Concepts
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• What are they looking for? • What do they know about the topic? • Why should they care? • How & when do they get information?• How much time do they have?• How can you make them care – or act?• Do they know jargon, acronyms, abbreviations?
Who’s Your Audience?
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Logical organization
“You” and other
pronounsActive voice
Common, everyday
words
Short sentences,
short paragraphs
Easy-to-read design
features
6 key principles
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Passivevoice
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Organize to serve the audience
• How do they EXPECT the information to be presented?
• What questions might they have? Use them!
• Turn paragraphs into tables & bulleted lists
• Provide useful headings
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Rules of thumb• Average sentence length:
20 words• Maximum sentence length:
40 words• One subject per sentence,
one topic per paragraph, introduced at the start
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Use common wordsYES!UseHelpMethodNeedsLimits
NO!UtilizeFacilitateMethodologyNecessitates Parameters
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Imagination
EmotionsSenses
Bring your work ALIVE by engaging the audience’s…
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Traditional News Media
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Media reporting of medicine & health
• Shares findings, achievements, warnings • Changes health behavior • Influences public support • BUT – is declining in quantity as news
business model changes
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What makes a reporter tick?• Most serve a general audience
• Little scientific knowledge• Need to know implications for ordinary people
• Most are on tight deadlines• Most have little space/time to tell the story• ALL value their independence
• You probably won’t see the questions or their story ahead of time
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Tips for media interactions
• Prepare three key points• Have supporting statistics & context ready• Use layperson’s terms & conversational tone • Respect deadlines• Understand the news outlet• Assess reporter’s level of understanding• Respect their independence
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Engage with your institution’s communicators• Start early – get to know them now• Show them why sharing an MSQC milestone can enhance the institution’s reputation with patients & local leaders• Highlight team members, action, visuals• Get a patient’s consent to tell their story• If you’re in a media market with other MSQC hospitals, team up, don’t compete
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Squeeze that lemon!• Work with your institution, MSQC & U-M to get the most out of each piece of content
• Praise your team up and down
• Share multiple times, in multiple ways
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Using Social Media as a Healthcare
Professional
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Why do it?• Connect within your field & beyond• Raise the visibility of your work• Share & discover new findings,
observations, opinions, timely information
• Get the most out of conferences & events
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Every professional’s online essentials• A robust, updated professional web profile• Know your PR person & when you should contact us• Basic LinkedIn profile• Google yourself/set up a Google alert for your name
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Take it to the next level• Claim a Twitter handle, write a brief bio & link to your profile• Share links & posts on LinkedIn• Join Doximity & share/comment• Write a “plain English” web blurb on your professional focus • Post/tweet about professional milestones & MSQC news
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“Laying low” on social media• Start by “lurking” – follow individuals,
institutions, organizations, news media• Monitor Twitter traffic at conferences• Subscribe to lists of Twitter users
compiled by others in your field• Join LinkedIn groups for professional societies
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Engage more fully• Share links to your
own work & work of others• Share praise & photos of individuals, teams• Use LinkedIn’s “Write an Article” feature• Post slide sets on your site or SlideShare• Take part in tweet chats, online campaigns, virtual journal clubs, etc.• On your personal social media, educate friends
by sharing news/observations
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What could happen?• Connect with others• Spread knowledge• Amplify your impact• Keep up with new ideas &
opportunities• Lend your voice• Get more from
your work
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Be careful of…• Connecting with patients on social platforms• Being too political/personal –
but DO cite published research • Making light of serious situations/topics• Engaging in debates/advocacy without
knowing the mechanics of theplatform you’re on
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We challenge you…• Venture into communications –
with help from your institutional communicator & MSQC
• Learn from others• See it as part of your career• Build your online presence so
it doesn’t get built for you!
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I need more help!Kara’s handouts on social media, news media, etc. https://www.slideshare.net/KaraGavin
Joyce Lee, M.D.’s presentations on social media: http://www.slideshare.net/joyclee/presentations
IHPI members who tweet – follow them & learn!http://michmed.org/e0Zgg