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Stakeholder Engagement PlusPresented byIan Bishop
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Stakeholders
Actions include• Identification of stakeholders• Working out their standing, influence, interests• Classifying them into logical groups• Recording the interactions i.e. issues• Responding in a timely, accurate and efficient
manner
Interactions are two way• You contact them (access, information etc)• They contact you (complaints, advice etc)
Stakeholder engagement is a critical component of CSR
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Stakeholder Engagement Plus
“Conventional” Stakeholder Engagement Names, addresses, companies Issues Groups
Stakeholder Engagement Plus is All above, plus
• Networks• Spatial awareness• Integration with other activities
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Stakeholder Networks
What do we mean by this? Example
• Mr X is a news journalist on a local TV channel• Mrs X is a local councillor• The Xs own and occupy a house 2 miles from
your facility• They have a student son living at home• They also own a property next to your facility• This property is leased to a Miss Y• Miss Y works for the Environment Agency ….
• This network links to other networks
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Stakeholders Are Dynamic
Complexity - Stakeholders can Have more than one hat (e.g. domestic, work) Work for one or more organisation Some may have many issues Own several pieces of land Have leasehold and/or freehold ownerships
Stakeholders also move house, change jobs, purchase adjacent land, sub let part of their land …..
Information is managed by Location not a Stakeholder’s name
e.g. Location can be a field, home, commercial property, road, canal
Why? Because Locations tend not to move, and We always have to know all the properties/land
ownerships along a corridor or surrounding a facility
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Spatial Integration
We link cadastral data with other spatial data sets We merge disparate data sets such as
• Land Registry (1st bulk purchase customer)• Electoral Role• OS Address Point (post codes)• Envirocheck type data
And integrate Land Ownerships/Occupancies with • Aerial Photography• Monitoring Locations – groundwater, stacks,
discharges• Valve pits, access routes• Documents• Ecology, Archaeology, Geology• SSSI, ancient woodlands• Parish boundaries• OS 1:50,000• Elevation models (DTM)• ….
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Who Lives Here? We need to know who to call to gain access to a
valve pit #39 on our pipeline
Who owns that field?
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Network – Stakeholder Organisation
Who do we know at Endsleigh House Ltd?
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Network – Stakeholder Location
What do we know about an address?
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Network – Stakeholder Name
A Mr John Smith telephones..
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Summary
Stakeholders do not operate in isolation
We need to know who lives, works and owns what around our facilities
Public Relations Access Discharges Accidents
Stakeholders must be managed as a Network, a network that can be analysed
A knowledge system that can link names, people, businesses, ownerships, occupancies … with stakeholder management
Leads to improved understanding of the world around us and better stakeholder engagement and management