Stakeholder Engagement PlusPresented byIan Bishop
Stakeholders
Actions include• Identification of stakeholders• Working out their standing, influence, interests• Classifying them into logical groups• Recording the interactions i.e. issues• Responding in a timely, accurate and efficient
manner
Interactions are two way• You contact them (access, information etc)• They contact you (complaints, advice etc)
Stakeholder engagement is a critical component of CSR
Stakeholder Engagement Plus
“Conventional” Stakeholder Engagement Names, addresses, companies Issues Groups
Stakeholder Engagement Plus is All above, plus
• Networks• Spatial awareness• Integration with other activities
Stakeholder Networks
What do we mean by this? Example
• Mr X is a news journalist on a local TV channel• Mrs X is a local councillor• The Xs own and occupy a house 2 miles from
your facility• They have a student son living at home• They also own a property next to your facility• This property is leased to a Miss Y• Miss Y works for the Environment Agency ….
• This network links to other networks
Stakeholders Are Dynamic
Complexity - Stakeholders can Have more than one hat (e.g. domestic, work) Work for one or more organisation Some may have many issues Own several pieces of land Have leasehold and/or freehold ownerships
Stakeholders also move house, change jobs, purchase adjacent land, sub let part of their land …..
Information is managed by Location not a Stakeholder’s name
e.g. Location can be a field, home, commercial property, road, canal
Why? Because Locations tend not to move, and We always have to know all the properties/land
ownerships along a corridor or surrounding a facility
Spatial Integration
We link cadastral data with other spatial data sets We merge disparate data sets such as
• Land Registry (1st bulk purchase customer)• Electoral Role• OS Address Point (post codes)• Envirocheck type data
And integrate Land Ownerships/Occupancies with • Aerial Photography• Monitoring Locations – groundwater, stacks,
discharges• Valve pits, access routes• Documents• Ecology, Archaeology, Geology• SSSI, ancient woodlands• Parish boundaries• OS 1:50,000• Elevation models (DTM)• ….
Who Lives Here? We need to know who to call to gain access to a
valve pit #39 on our pipeline
Who owns that field?
Network – Stakeholder Organisation
Who do we know at Endsleigh House Ltd?
Network – Stakeholder Location
What do we know about an address?
Network – Stakeholder Name
A Mr John Smith telephones..
Summary
Stakeholders do not operate in isolation
We need to know who lives, works and owns what around our facilities
Public Relations Access Discharges Accidents
Stakeholders must be managed as a Network, a network that can be analysed
A knowledge system that can link names, people, businesses, ownerships, occupancies … with stakeholder management
Leads to improved understanding of the world around us and better stakeholder engagement and management