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Stability, Reliability & SecurityTroy Anderson and Steve Williams
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Software as a Service (SaaS)
• What it means to be a SaaS company• Provide software over the Internet• Can update without physical shipping code• We need to up, stable and secure
• New investments to help bolster our services
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What you’ll get without asking
• Security for your data• 100% “uptime”
• Reliable services• 99.9% uptime
• Dependable software you can use 365/24/60/60
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New investments
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What you’ll get without asking
• New SAN (Storage Area Network) in our US data center. • The SAN is a high-speed network of storage devices that replace
the disks on the local servers. • These drives are 10 times faster than the ones they are
replacing. • This will provide us with significantly faster response times in terms of
both data retrieval and file access. • In addition, this SAN will replicate to another SAN so we will have better
replication and quicker recovery in the event of problems.
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What you’ll get without asking
• New Switches • Connections of our servers to the SAN have been
upgraded. • They have 10x the capacity of the old ones bringing us from
2gb/second to 20 gb/second. • This will result in faster throughput to the SAN and • will also eliminate single points of failure that previously would
result in downtime.
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What you’ll get without asking
• New Database Servers • we have replaced our database servers with faster, high-
performance hardware with increased memory, faster CPU’s and Solid State Drives.
• The new database servers will also be set up in clusters with the ability to automatically failover in the event of hardware issues.
• This will provide performance improvements for data access and high availability.
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What you’ll get without asking
• New Firewalls – • the new Firewalls are more powerful and can handle a
greater volume of traffic. • This will provide us with a greater level of security with
improved intrusion detection.
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What you’ll get without asking
• New database monitoring software• this new software will enable us to detect database issues
at a more granular level and allow us to be more proactive about detecting database failures.
• Now, we’ll know if you have a problem before the server gives us any indication, resulting in better ability to forewarn of potential issues.
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What you’ll get without asking• The Canadian data center not only hosts our Canadian clients but also
serves as our disaster recovery and failover site for US-based Encompass clients.– We have changed from a Tier 2 data center to a new Tier 3 data center which
provides 24/7 support and greater capacity, enabling us to support the entire US environment, if required in a disaster or failover situation. With this new data center we will see a significant decrease in recovery time (RTO) should we need to fail over and will enable us to service all of our US clients.
– The SAN which was replaced in the US data center will be installed in the Canadian data center to provide off-site replication and to improve recovery time and data availability for disaster recovery.
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New “investment”
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New “investment” in active listening
• Sizzler is great feedback• New “investment”• Your feedback gets reflected back to you• You can see your feedback• We listen to your feedback• We act on your feedback
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What you get by asking
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Post-Its
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Grouping of Issues