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Welcome
IAP2 Australasia’s2010 Core Values Awards Breakfast
Wednesday 15 September, 2010
Category 1
Award for
Public Participation Enhanced Decision Making
Special Mention
Dept of Premier and Cabinet
QueenslandGrowth Management
Summit
Anne Moffatt
Highly Commended
Telecom NZ
Titahi Bay Mobile Site
Paul Leslie
Category 1 – Public Participation Enhanced Decision Making
2010 Winner
Randwick City Council
Buildings for our Community
Martin Ryman
We explained our problem
• We gave detailed information on the problems and costs for each of the 65 buildings in the Buildings for our Community program and the impact of the options to fund the program.
• We sent an information pack in plain English to every business and household and we advertised extensively.
• We put the information on our website, distributed it to all stakeholder groups and told people where they could go to find out more.
We asked how to engage people
• We held two focus groups and a deliberative engagement workshop to find out how our community wanted to be consulted.
• We sought advice from our precinct meetings and our stakeholder groups.
• In response to feedback that every household should be asked, we distributed a survey to every household and business in Randwick City.
• People asked for different ways to get information and participate, so we created opportunities for face to face and on-line interaction, with information both in hard copy and digital form.
We collaborated with our community
We:• set the consultation at the collaborative level • stated clearly that the program and any rates levy could only go
ahead with demonstrated community support• held focus groups and a deliberative engagement workshop • held workshops with precincts, sports groups, seniors and child care
groups, and our indigenous community (to name a few)• sent every household and business an information pack and survey• went to our major shopping centre with a street stall• hosted an online discussion• promoted the consultations with posters and advertisements;
through media stories, email lists and community networks, and a six web pages and two websites.
We gave the information asked for
People to wanted to know: • What the problems were
– so we showed the full program and costs with pictures on our website
• What impact any levy would have on their rates bill – so we showed the costs for a range of typical property values
• When people asked for more information, we uploaded it onto our websites
We listened and acted on what was said
We:• changed the Buildings for
our Community program by taking off buildings and adding others
• reduced the amount of the levy
• thanked the community by letting every resident and householder know the outcome through a community newsletter and extensive advertising.
Category 2
Award for
Robust Public Participation Process
Highly Commended
Randwick City Council
Buildings for our Community
Martin Ryman
Highly Commended
Institute for Sustainable Futures
World Wide Views on Global Warming
Jade Herriman
Category 2 – Robust Public Participation Process
2010 Winner
Warringah Council
Talk of the Town
2010 Community Summit – Housing Future
Kate Lewis
Talk of the Town 2010
• State Metropolitan Strategy -10,300 dwellings by 2031
• Need to develop Housing Strategy called “Warringah’s Housing Future –Lets Solve the Puzzle”
• Development of comprehensive Engagement Plan– Stage 1 – Initial awareness
– Stage 2 - Talk of the Town 2010 Community Summit
– Stage 3 –Feedback on initial housing paper
– Stage 4 – Public exhibition
• Extensive and robust planning and preparation
• Summit held Dee Why RSL on Sunday 23 May 2010 from 11.30 – 3.30
Promotion and Outreach program
• Promotion and outreach commenced 26 January 2010 • Activities include:
– Community events, meet the Mayor, Music in March, sporting events– Direct email to Council Community groups and other contacts– Letters to non resident property owners.– Flyers and letter box drop of all households– Promotion via Council services and venues– School Poster Competition – promoted via 45 Primary & Secondary Schools– Adverts in local papers, banners– Online forum - www.yoursaywarringah.com.au/housing
• Recruitment and Selection:– Received over 715 registrations – Robust random selection process – Suburb, age and gender – 550 participants selected and invited– Participants confirmed attendance– On the day 440 participants attended– Random table allocation
Logistics and Selection
• Logistics– 2 Rooms @ Dee Why RSL ~ 550 capacity, screens in both rooms linked by
video– 10 Participants seated at round tables with a facilitator at each table – Assistance provided by Straight Talk including Lead facilitator – 50 volunteer facilitators were recruited and trained (12 external, 38 internal) – 40 other volunteers – registration, runners, issue experts, floor managers,
room coordinators, ushers, prizes etc– Special Guests and observers: Councillors, MPs, Media, Panel Members, Other
Council staff, Dept of Planning
• Creative Processes and techniques– Electronic voting – individual keepads– Sticker sessions on maps– Expert Discussion panel– Opinion walls– Puzzle team activity– Facilitator notes– Individual feedback forms– Support material – participant’s pack, background documents
Program for the Day
11.30 am Welcome
11.40 am “Who is here today?”
11.50 am “Your values” – discussion and voting
12.15 pm“Where should the dwellings go?” – Sticker session 1
12.30 pm “Change is coming” – Expert Panel
12.50 pm“Where will all these extra people live?” – Discussion and electronic voting
1.55 pm“What will Warringah look like in the future?”
2.45 pm “The Puzzle” – team activity
3.00 pm“Place your stickers” Consensus session
3.20 pm Summary and Close
How would you rate the day overall?
25 24
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Excellent Very Good Good Fair Poor %
Par
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Feedback and Next Steps• Feedback included:
– Community valued being involved
– Good facilitators and table discussion (4.5 out of 5)
– Good mix of people
– Well run and enjoyable
– Liked instant feedback via electronic voting
– Inclusion of related issues eg transport
– One room, less than 10 on a table
– Overall 95% of participants rated the event as good, very good or excellent
• Next Steps– Participant handout on day
– Initial results reported to Council in June 2010
– Development of Draft Housing Strategy
– Final stage of engagement plan
Category 3
Award for
Best Public Participation Policy Framework
Category 3 – Best Public Participation Policy Framework
2010 Winner
South East Water Ltd
South East Water Community
Engagement Framework in Action
Vivian Garde
VISION FOR ENGAGEMENT
• At South East Water, our vision is to make community engagement part of our DNA – part of the way we do business
D.A.D
D = Decide
A = Announce
D = Defend
P.E.P
P = Profile
E = Educate
P = Participate
• We are working towards using the P.E.P model for making decisions
• We have adopted and follow the IAP2 Core Values and Spectrum
ENGAGEMENT JOURNEY• In 2008, Board endorsed IAP2 Core Values and Public Participation spectrum
• New strategic direction included six strategic priorities – Customer and Community was front and centre
• Corporate Engagement Strategy (very first strategy) was developed – clearly articulates imperative of undergoing community engagement in everything we do
• In 2009, organisation restructure in line with new strategic direction – Corporate Affairs team are moved from Corporate Services to Customer and Community
• New Community and Stakeholder Engagement function created within the Corporate Affairs team
• Manager for Community and Stakeholder Engagement appointed
• Additional resources appointed as needed to deliver on commitments to engagement
EMBEDDING ENGAGEMENT
Ope
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Man
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Stra
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CommunityEngagementFramework
ENGAGEMENT PROJECTS
PERFORMANCE MEASURES
KEY RESULT AREA
Community and Customer Experience
Community and Stakeholder Engagement
How we inform and involve our community and stakeholders in our decision making processes
Key Performance Indicators
A series of 6 overarching KPIs (objectives)
IndicatorsA series of 17 tactical / diagnostic indicators for
each KPI
Category 4
Award for
Public Participation Innovation
Highly Commended
Dept for Transport, Energy and
Infrastructure
South Road Upgrade –Glenelg Tram Overpass
Paul Gelston
Highly Commended
SCAPE Strategy
Laman Street & Civic Precinct Community Design Workshop
Krista McMaster
Category 4 – Public Participation Innovation
2010 Winner
Straight Talk
OutLOUD consultations in association with the Airds Bradbury Renewal Project
Abigail Jeffs
Airds Bradbury Community Renewal ProjectOutLOUD consultations
Principles of engagement:> Focus on strengths, assets and
resources, not just issues
> Build on existing people, organisations and environment
> Provide diverse opportunities to participate
> Undertake respectful, empowering and purposeful activities
> Enable informed participation through training and support
> Build capacity> Design inclusive and accessible
activities> Action learning to plan, do and reflect> Build on what works
Less effort & resources for very involved
Most effort & resources for
sometimes involved
More effort & resources for
rarely involved
Strategic use of resources to generate momentum and sustain engagement
Typical project – levels of community engagement
Typical project – Pattern of resource
allocation
AB Renewal Project – Pattern of resource
allocation
> OutLOUD - Large scale community celebration of people and place, modelled on the ‘SpeakOut’ approach, involving nearly 1,500 residents with free food, entertainment and 17 consultative activities to gather resident ideas and aspirations about the future of the area and introduce the master planning process
Airds Bradbury OutLOUD
Above: OutLOUD Flyer designed by local resident
Opposite and above: Emphasis on fun and celebration combined with consultation through hands-on participatory activities
Opposite: Dynamic promotion using badges given out at after school BBQs and to community organisations
Other engagement activities>Regular community newsletters
>Community renewal shopfront
>Community reference group - representative group of 15 residents, meet monthly to provide advice on all aspects of the project and input to decisions
>Precinct barbeques - Small community BBQs involving over 500 residents to promote and invite participation in the master planning and renewal process
>OutLOUD bus trips - Series of bus trips to ‘good’ parks and town centres involving over 300 residents to provide opportunities for experiential learning and capacity building to meaningfully input to the master planning process
Opposite and above: Exposure to well designed urban spaces expanded resident visions for what was possible and built resident capacity to articulate what change was needed in Airds
Below: Bus trips prompted experiential place-based learning and were coupled with creative recording
> Walk OutLOUD - Large scale consultation involving 150 residents focussed on ‘walking and talking’ with pedestrian circuits and designated stopping points for residents to explore, share stories, talk and reflect about ways to improve the area
> Resident visioning workshop - Creative, participatory workshop involving 60 residents who formally presented their ideas and vision for the future of the area to inform the master planning process
> Design OutLOUD - A participatory design workshop, modelled on an ‘enquiry by design’ approach involving 300 residents over three days to identify and test development scenarios for the master plan
Above: Graphic recorder used at most workshops to provide colourful and accessible reporting to appeal to residents with low levels of literacy
Above: Residents and agencies working together at Design OutLOUD
Above: Using food as a festive component of consultation
Participation passports and prizes – incentives
Innovations
Above: Stamps given as proof of participation. Minimum number of stamps required to be eligible for prize draw. Provided a cost effective way to encourage resident involvement.
Training skills,not just logistics:>Inviting participation and spruiking interest
>Listening actively with the head and the heart
>Leading with curiosity and wonder and enriching conversations with questions that matter
>Recording discussion to ensure every conversation counted
Category 5
Award for
Decision Makers
Special Mention
Telecom NZ
Community Donation Projects
Paul Leslie
Sponsored by:
Inaugural Learning Scholarship
South East Water Limited
Sponsored by:
IAP2 Australasia
Congratulates all Entrants in the
2010 Core Values Awards