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Patient…Elliot

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Emotional Intelligence

Scott Grogan, DO Faculty Development Fellow

Objectives

• Defined Emotional Intelligence (EI)

• Explored one model & its components

• Applied concepts to case studies

The ability to…

• monitor one’s own and others’ feelings and emotions

• discriminate amongst them

• use this information to guide one’s thinking and actions

Emotional Intelligence

• IQ is a threshold capability

• IQ = 15-20% of performance success

• EI more important at higher IQ

• 20% increase in performance

• EI in medicine??

Emotional Intelligence

Intelligence

Personality

PerformanceEI?

EI Models

4 traits and skills

•Self-Awareness

•Self-Regulation

•Empathy

•Social Skill

Daniel Goleman

Self-Management

RelationshipManagement

PositiveImpact

Activity Number One

• Read individual excerpts on traits

• In pairs, determine & record…

• 3-4 key features of the trait

• One example of good & bad

10 Minutes

Activity Number Two

• With your partner, teach the table about your respective traits

• Share your good & bad examples

• We will hear a sampling

10 Minutes

Neurobiology of EI

Amygdala

Rational

Emotional

EI Knockout Study

• Experiential:

• Strategic:

Self-awareness

Gut decisions?

Self-awareness

Are your feelings telling you something?

• Iowa Gambling Task

• Facial Expression and Suicide Risk

Amygdala Hijack

• Fight-flight-freeze mode• Quick/exaggerated responses • No response• Unable to learn• Poor decision making

• Positive hijacks

Amygdala Hijack

• Discuss your experience: When...

• do you get hijacked?

• do your coworkers get hijacked?

• We will hear samples

2 Minutes

Self-regulation

• Cognitive approach – the balcony

• “Walk in their shoes”

• Meditation and relaxation

• Mental breaks

• Happy thoughts?

Can We Teach It?

• Two keys for individuals:

• Feedback

• Goal-setting

Activity Number Three• As tables…

• Read each case study

• Discuss questions & answers

• Make a plan

• We will hear samples

15 Minutes

So What?

What will you do next?

Objectives

• Defined Emotional Intelligence (EI)

• Explored one model & its components

• Applied concepts to case studies

Recommended Readings