South Carolina Department of Employment and Workforce
Workforce Investment Act (WIA)Annual Report
Program Year 2011
Prepared for the U. S. Department of LaborEmployment and Training Administration
10.1.2012
O
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Table of Contents
Introduction Page 4
PY 2011 State Highlights Page 5
Business and Employer Services Certification
On-the Job Training - National Emergency Grant Initiative
SC Work Ready Communities Initiative
SC Works Brand Initiative
PY 2011 WIA Common Measures Results Page 10
Participants Served
Participants in Training
Earnings of Adult and Dislocated Worker Participants
Youth Outcomes
Summary of WIA Common Measures
PY 2011 Cost Per Participant Page 17
PY 2011 Business Services Activities Page 18
Rapid Response Services
Layoff Aversion
DOL Registered Apprenticeship Grant
Business Services Toolkit
Business & Industry Roundtable
Business Satisfaction Survey Results
3
PY 2011 Waivers Page 22
DOL Approved WIA Waivers
Waiver Usage by LWIA
Transfer Authority Between Adult and Dislocated Worker Fund Streams
On-the-Job Training Reimbursement for Small Businesses
Rapid Response Funds for IWT
Individual Training Accounts (ITAs) for Youth
PY 2011 State Evaluations Page 27
Local Workforce Investment Board Standards Update
SC Works Certification Standards Update
Job Seeker and Business Satisfaction Surveys
Jobs for America’s Graduates-South Carolina Performance Outcomes
PY 2011 WIA State Reserve Highlights Page 31
Nursing Capacity Initiative
Jobs for America’s Graduates-South Carolina
Incentive Funds for Local Area Performance in PY 10
High-Performing LWIB Incentives
Workforce Development Partnership Symposium
PY 2011 Additional State Highlights Page 34
Veterans
SCDEW/DSS Initiative
Workforce Data Quality Initiative
National Career Readiness Certificate
Employer Services Certification
4
Introduction
Program year 2011 (PY 11) was a year of transition for South Carolina. Transformative workforce system strategies and efforts identified in the previous year began to be implemented and take root. The results of the efforts are anticipated to have a positive impact; however, the full return will not be realized until the next program year. Key changes and strategies implemented in South Carolina (SC) in PY 11 included:
First year of the new one-stop brand – SC Works
Implementation of Business Services Teams
First year of the newly reconstituted State Workforce Investment Board (SWIB)
New leadership at the SC Department of Employment and Workforce (SCDEW)
SCDEW no longer being an operator of SC Works Centers South Carolina, along with the rest of the nation, continued to experience funding challenges in its Workforce Investment Act (WIA) program. In PY 11, the WIA State Reserve Fund or Governor’s Discretionary Fund was reduced from 15 percent to five percent. In the past, the fund has been used to support special initiatives and serve specific or targeted populations. As a result of this funding reduction, the State Workforce Investment Board has been unable to fully support or continue innovations in workforce development and services. The highly successful Incumbent Worker Training (IWT) program, which helped businesses remain competitive by providing their employees with needed training, is no longer available. The state, however, through the Rapid Response-IWT program, has been able to provide layoff aversion assistance through training to businesses facing closure or layoffs. Despite challenges, South Carolina’s focus remains: Putting South Carolinians Back to Work. At the beginning of PY 11 (July 2011), South Carolina’s unemployment rate was at 10.5%. By the end of the program year (June 2012), the rate had fallen to 9.4%. To maintain a downward spiral in our state’s unemployment rate, workforce system leaders and partners continue to seek improvements to better serve businesses and jobseekers. New and continuing efforts in South Carolina include:
Identification and prioritization of workforce system goals and objectives
Implementation of SC Works Certification Standards
Implementation of the SC Work Ready Communities Initiative
5
Program Year 2011 State Highlights Business and Employer Services Certification
Statewide, local Business Services Teams have been established in South Carolina. These teams include a cross-section of workforce professionals who provide specialized services to businesses. Team members represent state agencies, local government entities, and other organizations that have an interest in partnering with or serving the needs of businesses. In program year 2011, local Business Services Team members and other workforce professionals had the opportunity to participate in a certification program. The Business and Employer Services Certification program is an in-depth professional education program that promotes the delivery of consistent, comprehensive, and high-quality services to businesses. The program includes a nationally recognized curriculum from Dynamics Works Institute as well as practice activities, workplace applications, and individualized instruction. Through the training, participants gained increased confidence and skills in identifying and serving the needs of the business community. The certification was also offered to support implementation of the SC Works Certification Standards. In June 2012, 144 workforce professionals passed the exam, obtaining the Business and Employer Services Certification from the National Association of Workforce Development Professionals.
On-the-Job Training - National Emergency Grant Initiative The South Carolina Department of Employment and Workforce and local workforce investment boards (LWIBs) continued to implement the On-the-Job Training (OJT) - National Emergency Grant (NEG) to provide services to dislocated workers. The $1.3 million grant, which was funded through the American Recovery and Reinvestment Act (ARRA) of 2009, was awarded to meet the widespread scope of recession-related layoffs and aid in the ability of the workforce system to assist laid-off workers. The OJT-NEG offers another tool in helping dislocated workers and businesses recover from the effects of the economic downturn by addressing the skills gaps that can hinder an individual from fully performing a new job. The OJT-NEG grant serves dislocated workers who were unemployed after January 2008 and have been unemployed for at least 15 weeks. Through the grant, individuals receive training assistance in targeted occupational industries as determined by the local workforce investment area (LWIA). Nine (9) out of 12 LWIAs are participating in the OJT-NEG: WorkLink, Greenville, Upstate, Catawba, Waccamaw, Lower Savannah, Upper Savannah, Pee Dee, and Midlands.
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Although the OJT-NEG grant, which ends September 30, 2012, faced some initial start-up challenges, results to-date show very positive progression. South Carolina’s goal was to enroll 217 individuals into the OJT-NEG. As of June 30, 2012, there are 208 participants, and it is anticipated that by the end of the grant, we will exceed the goal.
SC Works Abbeville County OJT-NEG Participant Success Story
Zach Price had been out of work for eight months, after the feed store that he was running in Calhoun Falls closed its doors. Zeb Young, a business/employer services representative with the Abbeville County SC Works Center, was trying to help him find work.
Meanwhile, Adams Building Supplies Manager, Don Rowell, had been looking for someone to work in the lumber yard and drive a delivery truck for his Abbeville business. He called his local SC Works Center in hopes of finding someone qualified for the position. Zach was made aware of the opening and expressed his interest.
Around this time, Zach was also debating whether he wanted to go back to school or go to work. When the opportunity at Adams Building became available, Zeb Young and Zach went to the business, but Rowell had already hired someone to start work on Monday, April 2. Young drove a disappointed Zach back to the SC Works Center. On the ride back, Zeb told him, “Everything happens for a reason . . . maybe something else will happen.” Despite the hire, Rowell still interviewed Zach. “I told him if it didn’t work out (with the new employee), I will call you”, Rowell said. And it was a couple days later that Rowell’s new worker quit after three days, and he called Zeb to offer the position to Zach.
Zach began working on Friday, April 6 and has been a key part of the Adams Building Supplies staff ever since. He was hired as part of the WIA OJT program, which paid part of Zach’s salary for the first 12 weeks while he was in training. Rowell made up his mind early on that he wanted to keep Zach after the on-the-job training ended. Rowell said Zeb Young’s recommendation made a big impression.
Today, Zach is one of six employees at Adams Building Supplies. He works in the yard, loads
items such as wood and roofing shingles for the customers, and delivers loads with a forklift truck.
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South Carolina Work Ready Communities Initiative South Carolina was selected as one of four states to participate in the first ACT Certified Work Ready Communities Academy, an intensive year-long series of workshops and trainings for state-level leadership teams on how to build certified work ready communities. Through the initiative, South Carolina is leveraging the National Career Readiness Certificate (NCRC™), a work readiness credential, to measure and close the skills gap and educate individuals and businesses on the value of an NCRC and community certification. Certified Work Ready Communities create a framework for community-based workforce development to drive economic growth. The South Carolina Certified Work Ready Communities (SCWRC) initiative is a multi-agency, public-private partnership collaboration. A State Leadership Team, consisting of representatives from the SC Department of Employment and Workforce, Department of Commerce, Technical College System, Department of Education, Vocational Rehabilitation Department, the SC Manufacturers Alliance, and the Governor’s Office, has been formed to lead the effort.
We’re participating in the Certified Work Ready Communities initiative because this program offers a nationally recognized and respected credential that shows businesses that South Carolina has the workforce and expertise that they need in order to grow and prosper. – Governor Nikki Haley
Through SCWRC, the state will be poised to compete and succeed nationally and globally. The SC Work Ready Communities initiative is a locally (county) driven approach that will create an inventory of skill sets and connect job seekers with job opportunities. SCWRC links education and workforce development to the economic needs of the state and empowers counties and the state with actionable data and specific workforce goals to foster economic growth. Counties meeting their individual SCWRC goals have an opportunity to receive Certified Work Ready Community designation. SC Work Ready Communities Initiative Expected Outcomes:
At least one-quarter or 12 of SC’s 46 counties will be recognized as a Certified Work Ready Community by June 30, 2014
Business use of the NCRC system, including job profiling and/or recognizing or requesting WorkKeys, will increase by 25% by June 30, 2014
NCRCs will increase by 10% by June 30, 2014
NCRCs will be obtained by additional population groups than in previous years to include: high school juniors and seniors, college students, unemployment insurance claimants, and the currently employed
8
SC Works Brand Initiative In conjunction with local workforce investment boards, the new brand for the one-stop workforce system in South Carolina was fully rolled out in PY 11. The “SC Works” branding initiative showcases local one-stop centers as the premiere location for job seekers and employers. Print and media outreach were utilized to promote the new brand and change the perception of one-stop centers from “unemployment” offices to “reemployment” offices. The State Workforce Investment Board approved funding in PY 10 for the professional development and promotion of a single statewide brand and outreach campaign for all one-stop centers throughout the state. The branding campaign will establish a brand identity for the local one-stops that speaks to both businesses and job seekers about the services offered and resources available. This rebranding contributes significantly to getting people back to work and matching people with good quality jobs. The new brand name for the workforce system is SC Works.
New South Carolina One-Stop Brand
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As a part of rebranding, the state’s WIA, Trade Adjustment Assistance, and Wagner-Peyser data management and service delivery system, South Carolina Virtual OneStop System, has been renamed SC Works Online Services (SCWOS).
SC Works Online Services is an Internet-based tool that is also designed to assist businesses and job seekers. Businesses can use the website to post positions, search for candidates, and review job market trends. Job seekers can find thousands of job listings and opportunities, post their resumes, and apply for open positions.
scworks.org
jobs.scworks.org
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Program Year 2011 WIA Common Measures Results The South Carolina Department of Employment and Workforce leverages its federal
Workforce Investment Act funds through partnerships with other state agencies, 12 local
workforce investment boards, local government entities, economic development
agencies, and community-based organizations. WIA funds provide business services
for employers and opportunities for individual job seekers to increase their skills and
gain employment. South Carolina’s allocation of $46 million in WIA funding during
program year 2011 (PY 11) produced the following notable returns.
Participants Served
During PY 11, South Carolina served over 10,400 adults, nearly 6,300 dislocated
workers, and a little more than 3,900 youth through WIA-funded programs in our 12
local workforce investment areas.
PY 11 reflects a decrease in participation levels from PY 10 in all customer groups:
29% decrease in the number of adults served, a 40% decrease in dislocated
workers, and a 20% decline in the number of youth served.
These decreases in participation can be attributed to continual decreases in WIA
allocations over the past three years (see page 15) as well as the absence of ARRA
funds in PY 11.
Figure 1. Number of Adult, Dislocated Worker, and Youth Participants Served South Carolina, PY 2010-2011
14,664
10,390
4,890
10,447
6,286
3,902
0
2,000
4,000
6,000
8,000
10,000
12,000
14,000
16,000
Adults Dislocated Workers Youth
2010
2011
11
Participants in Training
The reduced availability of WIA funds resulted in significant decreases in the number
of adults and dislocated workers served and those receiving training in PY 11.
In PY 11, nearly 4,300 adults and over 3,000 dislocated workers received training
during their participation in WIA.
From PY 10 to PY 11, the number of training participants decreased by 39% for
adults and 45% for dislocated workers.
Figure 2. Number of Adults and Dislocated Workers in Training South Carolina, PY 2010-2011
6,953
5,634
4,279
3,099
0
1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
Adults Dislocated Workers
2010
2011
12
Earnings of Adult and Dislocated Worker Participants
The average six-month earnings for adults increased by $231 or 2% from PY 10 to
PY 11, with earnings for dislocated workers increasing by $459 or 3% for this same
time period.
Figure 3. Average Six-Month Earnings of WIA Adults and Dislocated Workers South Carolina, PY 2010-2011
$10,283
$14,534
$10,514
$14,993
$-
$2,000
$4,000
$6,000
$8,000
$10,000
$12,000
$14,000
$16,000
Adults Dislocated Workers
2010
2011
13
Youth Outcomes
Youth outcomes continued an upward trend in PY 11. South Carolina exceeded all
youth performance goals negotiated with the United States Department of Labor
(USDOL).
Rates for placement in employment or education increased 4.2%, attainment of
degree or certificate increased 10.1%, and literacy or numeracy gains increased
3.3%.
Figure 4. WIA Youth Outcomes South Carolina, PY 2010-2011
61.1%
56.3%
48.7%
65.3% 66.4%
52.0%
0%
10%
20%
30%
40%
50%
60%
70%
Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
2010
2011
14
Summary of WIA Common Measures
In program year 2011, South Carolina exceeded all nine (9) of its USDOL goals.
From PY 10 to PY 11, South Carolina showed increases in all nine performance
measures.
Table 2. Comparison of WIA Common Measures South Carolina, PY 2010-2011
PY 2010 PY 2011 Change
WIA Youth (14-21) Outcomes
Placement in Employment or Education 61.1% 65.3% ↑
Attainment of Degree or Certificate 56.3% 66.4% ↑
Literacy and Numeracy Gains 48.7% 52.0% ↑
Adult Outcomes
Entered Employment Rate 59.7% 65.4% ↑
Employment Retention 83.0% 85.4% ↑
Average Six-Month Earnings $10,283 $10,514 ↑
Dislocated Workers Outcomes
Entered Employment Rate 68.2% 72.2% ↑
Employment Retention 88.3% 91.4% ↑
Average Six-Month Earnings $14,534 $14,993 ↑
Table 1. WIA Common Measures Outcomes South Carolina, PY 2011
Group Performance Measure Negotiated
Goal Actual
Performance PY 2011
Outcome
Youth (14-21)
Placement in Employment or Education 61.0% 65.3% Exceeded
Attainment of Degree or Certificate 55.0% 66.4% Exceeded
Literacy or Numeracy Gains 45.0% 52.0% Exceeded
Adults
Entered Employment Rate 60.0% 65.4% Exceeded
Retention Rate 82.0% 85.4% Exceeded
Average Six-Month Earnings $9,613 $10,514 Exceeded
Dislocated Workers
Entered Employment Rate 64.0% 72.2% Exceeded
Retention Rate 87.8% 91.4% Exceeded
Average Six-Month Earnings $12,400 $14,993 Exceeded
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For the past three program years (2009-2011), South Carolina’s WIA funding has
steadily decreased. As a result, so has participation in the WIA program.
0
5
10
15
20
25
30
35
40
45
Adult Dislocated Worker Youth
$26.7
$43.8
$36.6
$18.9
$26.3
$20.6
$16.6
$22.6
$17.8
Mill
ion
s
Figure 5. Local Area Fund Availability South Carolina, PY 2009-2011
2009
2010
2011
0
5,000
10,000
15,000
20,000
25,000
Adults Dislocated Workers Youth
20,933
16,168
5,811
14,664
10,390
4,890
10,447
6,286
3,902
Par
tici
pan
ts
Figure 6. Number of Adult, Dislocated Worker, and Youth Participants Served South Carolina, PY 2009-2011
2009
2010
2011
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Table 3. Local Workforce Investment Area WIA Common Measures Outcomes South Carolina, PY 2011
Performance
Measure Group
80%
of
Goal
Goal
Sta
te
Wo
rkli
nk
Up
pe
r
Sa
va
nn
ah
Up
sta
te
Gre
en
vil
le
Mid
lan
ds
Tri
de
nt
Pe
e D
ee
Lo
we
r
Sa
va
nn
ah
Cata
wb
a
Sa
nte
e-L
yn
ch
es
Wa
cc
am
aw
Lo
wc
ou
ntr
y
Placement in Employment or Education
Youth (14-21)
48.8 61.0 65.3 73.1 73.8 79.3 65.9 70.7 61.5 63.4 54.3 52.5 50.8 73.3 63.6
Attainment of Degree or Certificate
Youth (14-21)
44.0 55.0 66.4 76.9 71.8 86.0 65.5 64.0 75.5 78.7 30.1 57.4 53.0 74.5 67.6
Literacy or Numeracy
Gains
Youth (14-21)
36.0 45.0 52.0 67.0 53.0 85.0 50.5 48.9 59.8 62.7 37.2 55.5 43.8 36.5 51.1
Entered
Employment
Rate
Adults 48.0 60.0 65.4 67.4 71.0 70.7 65.6 72.7 63.8 60.7 61.3 57.5 62.9 69.1 62.7
DW 51.2 64.0 72.2 60.6 79.8 73.5 73.8 83.1 73.0 71.2 74.1 70.0 48.3 80.6 69.9
Employment
Retention
Rate
Adults 65.6 82.0 85.4 87.1 80.6 90.1 85.4 87.7 84.3 84.3 85.8 82.3 89.1 83.7 84.2
DW 70.2 87.8 91.4 94.8 92.1 96.2 93.5 89.8 89.2 91.1 90.5 89.8 90.3 91.8 86.1
Six-Month
Average
Earnings
Adults
Goal 9,613 10,813 9,093 11,461 10,278 10,700 9,687 9,660 8,755 10,818 10,563 9,500 8,568
Actual 10,514 11,257 9,804 12,521 11,599 10,558 10,784 10,088 9,133 10,843 10,518 10,098 9,103
DW
Goal 12,400 12,000 12,000 12,400 14,600 14,000 12,120 10,700 12,000 13,725 12,000 12,450 11,100
Actual 14,993 14,542 13,019 15,412 17,063 14,340 17,545 13,629 13,704 16,048 11,723 22,167 12,340
COLOR CODE Exceeding Goal Meeting Goal Not Meeting Goal
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Program Year 2011 Cost Per Participant
South Carolina served 16,475 total adults in PY 11 and 24,595 and in PY 10. Total
adults include participants from both adult and dislocated worker fund streams,
excluding those who were self-service only.
For PY 11, the per participant cost for total adults was $1,824 compared to $1,654
in PY 10, a $170 increase. This increase in the cost per adult participant may be a
reflection of rising training costs and increases in one-stop infrastructure and
operational expenses including customer case management and follow-up.
Moreover, in PY 10, our state was still utilizing ARRA funds which allowed us to
serve and train more people.
Figure 7. Cost Per Adult Participant South Carolina, PY 2010-2011
$1,654
$1,824
$1,500
$1,550
$1,600
$1,650
$1,700
$1,750
$1,800
$1,850
2010 2011
Adults
2010
2011
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Program Year 2011 Business Services Activities
The Business Services Department at SCDEW is responsible for streamlining and
integrating business services at the state and local workforce levels in order to increase
business retention and promote rapid
reemployment. Through the
integration of workforce programs, in
collaboration with economic
development allies, the public
workforce system can assist
businesses throughout the entire
economic cycle, from expansion, to
down-sizing, to stabilization, to
growth. Local Business Services
Teams, which include a cross-
section of workforce partners who
provide specialized services to
businesses in their areas, are
functioning in all 12 local workforce
investment areas. In addition to local
team meetings, teams also
participate in monthly meetings
facilitated by the SCDEW Business
Services Department to discuss
business services delivery, build and
strengthen workforce program
linkages and alignment, and share
best practices.
Rapid Response Services When businesses are forced to
downsize, Rapid Response services
are provided to both company
management and the employees
affected. Layoff aversion potential is
first explored with management to
minimize or even prevent the need for layoffs. However, when layoffs are inevitable, the
goal of Rapid Response services is to reduce the period between unemployment and
suitable reemployment for South Carolina workers. An experienced team of state and
local workforce staff provide the impacted worker group with on-site reemployment
SC Works Aiken Centers Partner with Bridgestone Americas
The SC Works Aiken and Aiken Plus Centers
have been in partnership with Bridgestone
Americas since November 2011. The SC
Works Centers are assisting in planning for the
recruitment, hiring, and assessment of workers
for the expansion of the Graniteville passenger
radial tire plant and the new plant that will
make large off-road radial tires. Job vacancies
for Bridgestone were posted via the readySC
website. The SC Works Centers Business
Services Team screened job applications for
administrative and high skill Bridgestone jobs
via the readySC site. They also screened
resumes from the SC Works Online Services
website for referrals. To date, the SC Works
Business Services Team has screened over
3,400 Machine Technician applications. This
same team is also scheduling and proctoring
Machine Technician assessments at the SC
Works Centers. There are 4 or 5 assessment
sessions of 60 – 80 applicants each week.
Through August 2012, staff has proctored the
testing of 2,252 job applicants. In fall 2012,
the SC Works Business Services Team will be
scheduling qualified applicants for interviews
at the Bridgestone Training Site. The SC
Works Aiken and Aiken Plus Centers are glad
for the opportunity to serve businesses in the
community and look forward to future
partnerships.
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Trident LWIB and the Small Business Charleston Network The Trident Workforce Investment Board (TWIB) was featured in the Manufacturing Extension Partnership Program’s Small Business Toolkit for their collaboration with the Small Business Charleston Resource Network. The Network is convened by the TWIB and the Charleston Metro Chamber of Commerce and consists of partners such as SCORE, the technical college, and others. The collaboration of nonprofit organizations and agencies provides assistance to entrepreneurs and existing small business owners. Their goal is to provide resources for opening a small business or for those who want to take their existing business to the next level. The Network serves as a clearinghouse of information on services such as small business counseling and seminar education/guidance for securing financial backing. Each partner in the Network has unique strengths and goals; however, the overall objective is the same - to improve the economic environment of the community by providing specialized expertise to its neighbors. Services provided by the participating organizations are offered at no charge or for a nominal fee.
services, assistance with resume writing and preparation for interviews, career
counseling, available job information, and referrals to partnering programs.
During program year 2011:
148 businesses were provided assistance with downsizing
Services were provided to workers impacted by the loss of 7,491 positions
862 impacted workers received on-site reemployment services Layoff Aversion Through a partnership agreement with SCDEW, the South Carolina Manufacturing Extension Partnership (SCMEP) conducts an assessment of businesses facing layoffs or closures. This partnership includes a no-cost, competitiveness review of the business to determine the types of assistance needed, to include Rapid Response-Incumbent Worker Training. The competitiveness review will:
Reveal/confirm limiting factors holding the business back;
Provide a snapshot of how the business is performing in comparison to other companies; and
Provide a roadmap to improve competitiveness, performance, and the bottom line.
In order to utilize funds for Incumbent Worker Training, results of the review have to reveal that layoffs would be imminent without intervention, and the roadmap for improvement must confirm a need for employee training and identify the specific training needs.
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DOL Registered Apprenticeship Grant During PY 11, SCDEW continued implementing the $25,000 Registered Apprenticeship Action Clinic Grant awarded by the U.S. Department of Labor. The purpose of the grant was to support innovative approaches to leverage Registered Apprenticeship as a key talent development strategy in the workforce system. Grant funds were used to support holding five (5) Regional Registered Apprenticeship Strategic Planning Sessions for workforce staff and three (3) Business Information Sessions for employers. Businesses attending the sessions found them informative and were interested in receiving additional information about Registered Apprenticeship. Through the planning sessions, local Business Services Teams and their partners were educated on Registered Apprenticeship, as these workforce professionals are a primary vehicle by which the value of an apprenticeship program is promoted at the local level. The goals of the sessions for workforce staff included the following:
Provide information on the benefits of Registered Apprenticeship (RA)
Provide guidance on how to pair RA with other workforce services
Develop action steps to promote and increase Registered Apprenticeship in local workforce areas.
Workforce staff also heard from other partners about their programs:
SCDEW (business services and veterans services)
Technical College (Registered Apprenticeship and training)
SC Department of Social Services (Employer Tax Credit for hiring TANF recipients)
SC Vocational Rehabilitation Department (Skilled Workforce Apprenticeship Training Program)
SC Commission on Higher Education (Apprenticeship/OJT GI Benefit) Business Services Toolkit Through the DOL Registered Apprenticeship grant, Business Services Toolkits were also developed to assist state and local business services staff in reaching out to businesses. The toolkit includes an overview of and contact information for workforce programs and services such as Registered Apprenticeship, On-the-Job Training, the Work Opportunity Tax Credit (WOTC), and Rapid Response services. One side of the toolkit allows local workforce areas and staff to customize and provide information to businesses specific to their area. The other side of the Business Services Toolkit includes seven inserts:
Business Services
Recruiting Assistance
Training Assistance
Transitional Assistance
Business Tax Credits
Other Workforce Programs and Services
Local Workforce Investment Areas
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12%
16%
26%
12%
8%
9%
7%
9%
8%
3%
15%
25%
49%
37%
21%
53%
54%
20%
27%
15%
19%
31%
18%
10%
38%
62%
58%
52%
2%
17%
5%
4%
3%
1%
2%
7%
2%
1%
6%
12%
7%
6%
0% 10% 20% 30% 40% 50% 60% 70%
Worker Training Services (IWT,OJT, Customized Training)
Applicant Referrals
Job Posting
Job Fair
Provision of LMI
Assistance in Response to a Layoff
Workkeys Job Profiling
UI Claim Filing
WOTC
Federal Bonding
SCWOS
Satisfaction of Service
Delivery of Service from Staff
Overall Performance of SCWorks Professional
Percentage of Response
Serv
ice
s R
ece
ive
d
Below Expectations
Met Expectations
Exceeded Expectations
Business & Industry Roundtable In program year 2011, the SCDEW began hosting monthly Business and Industry Roundtable meetings to establish and enhance its relationship with the business community and gather real-time feedback about services and needs. Attendees have included business and trade organizations such as the SC Chamber of Commerce, SC Bankers Association, and the SC Economic Development Association. Additional roundtables are expected to continue into program year 2012 on a quarterly basis.
Business Satisfaction Survey Results: August 2011 – July 2012 Each month, businesses receiving services through an SC Works Center are surveyed to measure their level of satisfaction with services received.
Figure 8. Average Monthly Business Satisfaction Survey Responses South Carolina, August 2011 – July 2012
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Program Year 2011 Waivers
Table 4. DOL Approved WIA Waivers South Carolina, PY 2011
WAIVERS DESCPITION
1. Adult and DW Transfer Authorization
Waiver of WIA Section 133(b)(4) to increase the allowable transfer amount between local Adult and Dislocated Worker funding streams allocated to a local area. This waiver gives LWIBs transfer authority from 20% to 50% between Adult and Dislocated Worker (DW) funding streams to allow for greater flexibility in meeting local labor market demands and customer needs.
2. Employer Contribution for Customized Training
Waiver of WIA Section 101(8)(C) of the required 50% employer contribution for customized training. This waiver permits a sliding scale: 1) no less than 10% match for employers with 50 or fewer employees, and 2) no less than 25% match for employers with 51-250 employees. For employers with more than 250 employees, the statutory requirement of 50% contribution applies.
3. Employer Reimbursement for OJT
Waiver of WIA Section 101(31)(B) to increase the employer reimbursement for on-the-job training (OJT). This waiver permits the following reimbursement amounts: 1) up to 90% for employers with 50 or fewer employees, and 2) up to 75% for employers with 51-250 employees. For employers with more than 250 employees, the statutory requirement of up to 50% applies.
4. Rapid Response Funds for IWT
Waiver of WIA Section 134(a)(1)(A) to permit a portion of the funds reserved for rapid response activities to be used for incumbent worker training (IWT). This waiver allows up to 20% of rapid response funds to be used for incumbent worker training as part of a layoff aversion strategy only.
5. Local Funds for IWT Waiver of WIA Section 134(a) permitting local workforce investment areas to use a portion of their local funds for incumbent worker training. With this waiver, local areas can use up to 10% of their local Dislocated Worker funds for incumbent worker training as part of a layoff aversion strategy only.
6. Collection of Data for Locally-Funded IWT
Waiver of 20 CFR 666 and 667.300(a) to reduce the collection of participant data for incumbent workers. This waiver allows the State to discontinue the collection of the following Workforce Investment Act Standardized Record Data (WIASRD) elements: single parent, unemployment compensation eligible status at participation, low income, TANF, other public assistance, homeless individual and/or runaway, and offender.
7. ITAs for Older and Out-of-School Youth
Waiver of 20 CFR 664.510 on the use of Individual Training Accounts (ITAs) for older and out-of-school youth. Through this waiver youth are provided with greater training options.
8. Common Measures Waiver of Section 136(b) permitting the State to replace the 17 WIA performance measures with the 9 common measures. This waiver allows SC to be evaluated on the 9 performance measures only.
9. Training Provider Eligibility
Waiver of 20 CFR 663.530 which requires that all mandated performance items must be submitted and acceptable levels met for programs/courses to remain on the Eligible Training Provider List (ETPL). This waiver allows programs/courses to remain on the ETPL as data is being collected.
23
Table 5. PY 11 Waiver Usage by Local Workforce Investment Area
Local Area Transfer
Flexibility
Customized Training
Employer Match
OJT Reim-
bursement Rate
Rapid Response
for IWT
Local Funds for
IWT
ITAs for Older & Out of School Youth
Collection of Data for
RR and Locally Funded
IWT
Common Measures
ETPL
Worklink
State Waiver
Applies to
all 12 LWIAs
State Waiver
Applies to
all 12 LWIAs
Upper Savannah
Upstate
Greenville
Midlands
Trident
Pee Dee
Lower Savannah
Catawba
Santee-Lynches
Waccamaw
Lowcountry
24
In program year 2011, South Carolina had nine (9) USDOL approved waivers as
identified in Table 5 on page 22. The Local Workforce Investment Areas have utilized
several waivers that have added flexibility to ensure access to training opportunities,
increase fiscal accountability and fund utilization, and strengthen workforce and
economic development partnerships. The availability of the waivers, whether used
during the program year or not, allowed local areas to have and offer the tools to meet
the ever-changing needs of both job seekers and businesses, and improve the
effectiveness of the services available within their regions. Although waivers for
customized training and locally funded IWT were not utilized in PY’11, local areas
acknowledge the importance of having this flexibility should SC businesses need such
services.
Transfer Authority Between Adult and Dislocated Worker Fund Streams South Carolina has had a long standing waiver allowing local fund transfer authority
between adult and dislocated worker fund streams. Over the years, the flexibility has
gone up to 50%, then to 100%, and back to 50% where it currently stands. Fund
transfer flexibility has been promoted in South Carolina as an overall fiscal management
strategy that ensures non-disruptive customer service and timely expenditure of WIA
funds. Federal to state and state to local allocation formulas often do not accommodate
the reality of present and fluctuating needs within workforce areas. Local areas typically
transfer dislocated worker funds to adult funds, which increases fiscal capacity to serve
a greater number of adult customers. Since local areas can request additional
assistance funds from Rapid Response for unmet needs in serving dislocated workers,
there is no impact on present or future dislocated worker customers. Additionally, the
worker groups certified under Trade petitions utilize Trade Adjustment Assistance funds
for training versus WIA funds. Such resource sharing allows local areas to identify
excess capacity quickly and transfer WIA resources to serve additional adults in need of
intensive services and training. Six (6) of 12 areas transferred funds in PY 11, with four
LWIAs utilizing the transfer flexibility offered through the waiver.
On-the-Job Training Reimbursement for Small Businesses Another long held waiver that provides added flexibility for small businesses and OJT
participants is the OJT reimbursement waiver. From PY 2005 to PY 2008, South
Carolina was permitted to provide an OJT wage reimbursement of 75% to small
businesses (100 or fewer employees). In PY 2009, US DOL increased the
reimbursement rate for small to medium-size businesses and allowed the following
sliding scale OJT wage reimbursement: up to 90% for businesses with 50 or fewer
employees and up to 75% for businesses with 51-250 employees. For businesses with
more than 250 employees, a 50% reimbursement rate applies. Small businesses have
historically made significant contributions to our state’s economy; yet they generally
25
have fewer resources to recruit and provide training. Marketing OJT to small businesses
has been a key part of state and local area business services strategies. Much of the
OJT provided in PY 2011 was funded through the OJT-NEG which also allowed for the
flexibility of increased reimbursements for small business. The majority of regular, WIA-
funded OJT agreements represented small to medium-size businesses that would be
eligible for the waiver. The impact of the OJT reimbursement waiver for small
businesses has been described as very beneficial by LWIAs.
Historically, WIA participants who receive training produce higher performance
outcomes. This is significantly increased when training is provided through an OJT
versus classroom approach.
Table 6. Entered Employment Rate South Carolina, PY 2011
Total Results Participants Who Received Training
Participants Who Received OJT
Adult 65.4% 68.8% 89.3%
Dislocated Worker 72.2% 76.5% 84.7%
Rapid Response Funds for IWT South Carolina has been permitted to use 20% of its WIA funds reserved for Rapid
Response activities for Incumbent Worker Training as part of layoff aversion strategy.
Over the last several years, the state and LWIAs have successfully operated an IWT
model that has assisted businesses and workers in remaining productive and
competitive. Training provided using Rapid Response-IWT funds must be part of a
layoff aversion strategy and is restricted to skill attainment activities. The primary goal of
Rapid Response - Incumbent Worker Training is to provide whatever assistance we can
to retain valued members of our business and industrial communities through a thriving,
viable workforce. Secondarily, the goal is to continue to grow the skills of the workforce
in preparation for future business and industrial needs.
In PY ’11, a total of $533,761 of Rapid Response funds was committed to South
Carolina businesses as an integral part of layoff avoidance strategies.
10 businesses in six of the state’s twelve LWIAs received training grants to
update the skill sets of employees while boosting the competitive health of the
respective businesses.
26
Individual Training Accounts (ITAs) for Youth
All 12 of our local workforce investment areas have benefited from the ability to use
ITAs for Older and Out-of-School Youth. South Carolina received USDOL’s approval on
the ITAs for youth waiver in January 2010. The availability of the waiver has resulted in
a streamlined approach to serving out-of-school youth and an increase in youth training.
The majority, 79.5% in PY 11, of South Carolina’s youth participants were out-of-school
and were most in need of flexibility and a variety of training options. Some 740 youth
participants received occupational training in PY11 as a result of the availability of this
waiver.
Trident Local Workforce Investment Board Youth Success Story
Tyree Gasque came to Palmetto Youth Connections looking to attain his GED. Tyree had no idea that the additional training he would receive through Palmetto Youth Connections would give him the credentials to qualify for a job that had previously turned him down. Tyree's first step towards a new career was attaining his GED. He enrolled in GED preparation classes through Charleston Adult Education. He was committed to his education and passed his GED after just a month of preparation classes. "I'd tell new students that they have to take responsibility for their own success. I asked questions in class, and I stayed late to work on my skills. I passed the GED test because I worked hard at it. I’m proud of myself for this accomplishment," said Tyree. After attaining his GED, Tyree enrolled in customer service training designed and facilitated by the National Retail Federation. This nationally recognized training program in customer service prepares candidates to become qualified customer service professionals. After passing the National Retail Federation credential exam in customer services, Tyree updated his resume and started applying for jobs. He applied online for a job at Lowe's, was called in the next day for an interview, and offered a supervisory position in customer service. Tyree enjoys his job at Lowe's and hopes that it will lead him to greater career opportunities in the future. "Palmetto Youth Connections gave me the training I needed to start my career. I have already received recognition for my excellent customer service skills from my employer and I know I'll continue to get better with time." Tyree plans to continue working at Lowe's and hopes to start college in the fall.
27
Program Year 2011 State Evaluations South Carolina continued implementation of projects and processes that foster
continuous improvement in the efficiency and effectiveness of the statewide workforce
investment system. Our goal is to also have a system that promotes the employability
of job seekers and the competitiveness of businesses. The Local Workforce Investment
Board Standards and SC Works Certification Standards help facilitate these efforts.
Tools such as the Job Seeker and Employer Surveys help identify continuous
improvement needs. The Jobs for America’s Graduates – South Carolina (JAG-SC)
program, a long-standing initiative of the State Workforce Investment Board, has been
systematically evaluated on a national level and proven to be highly successful within
our state.
Local Workforce Investment Board Standards Update
In program year 2011, all 12 LWIBs were evaluated against the SWIB-approved Local Workforce Investment Board Standards. Six (6) LWIBs were recognized as a High-Performing Local Workforce Investment Board: Upstate, Pee Dee, Midlands, Upper Savannah, Greenville, and WorkLink. Each board received a $25,000 incentive for achieving such status. Board Standards were developed to help ensure LWIBs have a strategic vision and plan; are aligned with education and economic development in their areas; and are continuously improving. As a part of the LWIB Standards process, local boards received two separate ratings, one for WIA Board Certification and another for performance on all seven Standard elements (see below). An LWIB meeting all seven Standard elements was designated as a High-Performing LWIB.
LWIB Standards consisted of the following seven elements:
I. Board Establishment II. Strategic Planning III. Resource Alignment IV. Support of a Quality One-Stop System V. Support for Youth VI. LWIB Program and Funding Oversight VII. Fiscal and Performance Accountability.
During program year 2012, the SWIB will discuss development of a new set of local board standards to facilitate LWIBs’ alignment with state and SWIB strategies. SC Works Certification Standards Update
SC Works Certification Standards are the foundation for transforming the operation of
one-stops and the way workforce services are offered to job seekers and businesses in
South Carolina. In an effort to provide consistent, excellent services to businesses and
28
job seekers, in January 2010, the State Workforce Investment Board approved the
Standards, which consist of three parts - job seeker, business, and one-stop
management. There are three phases of implementation: self-assessment, technical
assistance, and certification. To date, each local workforce investment board has
completed the self-assessment phase. Technical assistance and formal training needs
have been identified and are expected to be provided during program year 2012.
Since the time the Standards were approved, several major happenings have occurred:
1) The SC Department of Employment and Workforce was formed through the merging
of the Employment Security Commission and the Workforce Division of the SC
Department of Commerce; 2) Two state data management systems, SC Virtual
OneStop System and America’s Job Link Alliance (AJLA), merged into one; 3) One-
stops were re-branded to SC Works Centers; and 4) The SWIB was reconstituted with
new members added. The first three events cover many of the statewide issues that
needed to be addressed and the Standards have been updated to reflect such
occurrences. The many system-wide changes, including the way SC Works Centers are
operated, have created the need for revisions to the Standards that must be addressed
before full implementation occurs.
Because the creation of the Standards was a ground-up, cross-functional process, so
will be any amendments to the SC Works Standards. A small cross-functional group will
be convened to work on any needed changes and discuss clarifications and assistance
needed to allow local areas to move forward. The reduction in WIA State Reserve funds
has potentially made it necessary to reconsider expectations. An example would be the
state’s inability to purchase scan card equipment.
Any revisions to the Standards or the implementation timeline will be approved by the
State Workforce Investment Board in PY 12. Thereafter, a statewide SC Works
Certification implementation meeting will be scheduled to ensure all questions are
answered and clarification received.
Job Seeker and Business Satisfaction Surveys
In PY 10, a Job Seeker Survey and a Business Satisfaction Survey were developed to
measure customer satisfaction with services and assistance received through local SC
Works Centers. As of PY 11, the Business Satisfaction Survey has been fully launched,
while the Job Seeker Survey is being improved to gather more usable data to better
assist local workforce investment areas. Results from the business survey are
highlighted in on page 21. Data and feedback collected from the surveys will be used to
identify process improvement needs and shape future plans and goals. The information
will be shared with local workforce investment boards and their SC Works Centers as a
tool for recognition and improvement.
29
Jobs for America’s Graduates-South Carolina Performance Outcomes
South Carolina has operated the Jobs for America’s Graduates-South Carolina program
since 2005. The program provides at-risk youth with support to reach graduation while
preparing them for full-time employment and/or post-secondary educational
opportunities. JAG-SC, supported primarily by SWIB State Reserve funds, is operated
in 24 schools around the state. The program is based on the national Jobs for
America’s Graduates model which has a long history of achieving extraordinary
outcomes.
JAG-SC participants, on average, have six documented barriers to success (e.g., teen
parenting, excessive absenteeism, low income household, or substance abuse). South
Carolina’s JAG program has been a consistent high performer on JAG national
standards showing steady decreases in school absences and constant increases in
GPA and the return to school rate.
The JAG model uses the National Data Management System (NDMS), a web-based
computerized system to track and report participants served, services delivered, and
outcomes achieved. Career Specialists, who are responsible for teaching and leading
JAG students, are required to capture data and information in NDMS. Program
managers and supervisors use the reports to evaluate process and performance
outcomes.
JAG-SC exceeded JAG National Standards on all five performance outcomes for the
class of 2010-2011, one year after follow-up, in the following areas:
Graduation Rate;
Civilian/Military Placement;
Total Positive Outcome;
Total Full-Time Placement; and
Total Full-Time Jobs.
30
Table 7. JAG-South Carolina
Class of 2010-2011 Follow Up Outcomes
Graduation
Rate
Civilian
Military
Placement
Total
Positive
Outcome
Total Full-
Time
Placement
Total Full-
Time Jobs
Further
Education
Rate
# of Senior
Students
JAG Standard 90% 60% 80% 80% 60% 30% --
C/O 2010-2011 95.25% 64% 91% 96.88% 81.25% 62% 106
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Graduation
Rate
Civilian
Military
Placement
Total Positive
Outcome
Total Full-
Time
Placement
Total Full-
Time Jobs
Further
Education
Rate
JAG Standard C/O 2010-2011
Figure 9. JAG-South Carolina
Class of 2010-2011 Follow Up
31
Program Year 2011 WIA State Reserve Highlights
In PY 11, WIA State Reserve funds were reduced from 15% of the state’s total WIA
allocations received to just 5% of total funding. In the past, the State Workforce
Investment Board has utilized the 10% to support workforce innovations, tackle
workforce skills gaps, and upgrade the skills of employees to help businesses remain
competitive. In PY 11, South Carolina was able to commit $2.2 million in WIA funding
for statewide activities utilizing unexpended and carryover WIA funding. This available
funding allowed the SWIB to honor past commitments; however, no new initiatives were
implemented. PY 11 WIA Reserve funds allocated for statewide activities are down
from $7.5 million in PY 10 which also included ARRA funds.
Nursing Capacity Initiative
The SWIB has worked to address the state’s nurse faculty shortages through a three-
year project, the Nursing Capacity Initiative, that started in PY 09. Nurse faculty
shortages cause thousands of qualified nursing candidates to be turned away yearly.
The State Workforce Investment Board, in collaboration with the South Carolina Nurses
Foundation, supported the Nursing Capacity Initiative with the goal of increasing the
number of nursing instructors in the state.
The SWIB allocated $306,400 in PY 11 to the Nursing Capacity Initiative, a
$1.8 million multi-year effort to build the capacity of nursing instructors. The
grant funded program, which ended in PY 11, has provided stipends for as
many as 35 master’s and doctoral candidates who are pursuing graduate
degrees to teach nursing science courses to undergraduate and graduate
students. Recipients of the stipends are required to teach nursing and/or
Table 8. State Reserve Funds Allocations South Carolina, PY 2011
Initiative Amount
Jobs for America’s Graduates - South Carolina $1,000,000
LWIA Performance Incentive $700,000
Nursing Capacity Initiative $306,400
High-Performing LWIB Incentives $150,000
Workforce Development Partnership Symposium $16,974
Total $2,173,374
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nursing related courses for up to three years, depending on the stipend
amount, after earning their degree.
As of July 2012, 23 students have graduated: 7 doctoral and 16 master’s
degree recipients. Nursing Capacity Initiative participants have secured
teaching positions at local technical colleges, Clemson University, Bob Jones
University, Newberry College, and the Medical University of South Carolina, to
name a few.
Jobs for America’s Graduates-South Carolina (JAG-SC)
The JAG-SC program, which is highlighted under PY 11 State Evaluations, is also
mentioned here as it is primarily supported with SWIB State Reserve funding.
Approximately $1 million in WIA
statewide funding was invested in
the Jobs for America’s Graduates -
South Carolina program during PY
11 along with leveraged support from
other non-WIA resources. The
program delivered dropout
prevention services and
employability skills training to 1,127
students.
JAG-SC now operates in 24 schools
around the state. In PY 11, the
program expanded to one additional
site in Hampton County.
Incentive Funds for Local Area
Performance in PY 10
For PY 10 local area performance,
$700,000 from PY 11 State Reserve
funding was approved by the State
Workforce Investment Board. Incentive
funds for PY 10 performance were
awarded based on LWIAs’ performance
outcomes on USDOL common
measures and the LWIAs’ ability to 1)
JAG-SC a Shining Star in Serving Youth
94% Graduation Rate for the Class of 2011-2012
95% Return to School (retention) Rate among all 2010-2011 non-seniors entering the fall 2011 term.
An additional 106 youth from the 2010-2011 class received post-secondary follow-up services. Final outcomes included:
64% Civilian Job Placement Rate
62% Further Education Rate
97% Full-time Placement Rate
91% Total Positive Outcome Rate, participants positively engaged in either school, work, or military service.
JAG-SC recognized as
a “5-of-5” Top Performing State exceeding and documenting all five National JAG Performance Goals
serving one of the most diverse populations
maintaining one of the highest Participant Contact Rates of 100%.
achieving one of the highest Full-Time Placement Rates in the JAG national network of 97%
33
expend a minimum of 75% of total available funds in each of the three fund streams
(Adult, Dislocated Worker, and Youth); and 2) identify three to five high-growth or high-
demand industries and/or occupations in the LWIA to target training for WIA
participants. Identification of high-demand industries was conducted through
professional consultation or documented research. All except one area received local
area incentive funds for PY 10 performance.
High-Performing LWIB Incentives
In program year 2011, all 12 LWIBs were evaluated against the SWIB-approved Local
Workforce Investment Board Standards. Six (6) LWIBs were recognized as a High-
Performing Local Workforce Investment Board: Upstate, Pee Dee, Midlands, Upper
Savannah, Greenville, and WorkLink. Each board received a $25,000 incentive for
achieving such status and received a plaque from the State Workforce Investment
Board during the Workforce Development Partnership Symposium.
Workforce Development Partnership Symposium
In PY 11, the SWIB and the SC Department of Employment and Workforce held the
annual Workforce Development Partnership Symposium, a training and staff
development event for individuals involved in the workforce investment system in South
Carolina. Symposium participants consisted of State and Local Workforce Investment
Board members, state and local workforce development professionals, including staff
from partner agencies and institutions. This year’s Symposium, which is typically a 2-3
day event, was held over one day in Columbia, SC.
The Workforce Development Partnership Symposium attracted over 300 attendees.
The theme was South Carolina: Ready to Work! Ready to Win! The event, once
again, incorporated the Palmetto Workforce Partnership Awards (PWPA), which
recognize three businesses - small, medium, and large – for the jobs they provide and
their contributions to their communities. The SWIB made six award presentations:
W. Perry Gaines Outstanding Private Sector Volunteer;
Joe A. Young Outstanding Local Workforce Investment Board;
Outstanding One-Stop Center;
Outstanding One-Stop Center Employee;
WIA Youth Achievement; and
Outstanding WIA Alumnus. Poster boards were also given to award recipients recognizing both State Workforce Investment Board and PWPA winners. This year, the six local workforce investment boards that reached High-Performing LWIB status were also recognized for the first time during the Symposium.
34
Program Year 2011 Additional State Highlights
Veterans
SCDEW is dedicated to providing exemplary services to the veterans of South Carolina by ensuring veterans are given priority of service in the SC Works Centers. The Veterans Services Department at SCDEW ensures that each SC Works Center is staffed with a Local Veteran Employment Services Representative (LVER) and/or Disabled Veterans Outreach Person (DVOP) as appropriate based on the veteran population for the area. Statewide, there are 26 LVERs and 23 DVOPs located in the SC Works Centers. The staff at SC Works Centers have used reports to identify and reach out to many groups of veterans and covered persons to provide group and individual services that are customized to their needs. Veterans representatives throughout the state conduct outreach with businesses, service providers, veterans, and
community based organizations. The Veterans representatives are visible and often an integral part of job fairs, Veterans Administration hospitals, homeless shelters, and halfway houses. South Carolina has implemented the Gold Card Initiative through the dissemination of Veterans Program Letter 01-12 and a Gold Card fact sheet. This initiative is a comprehensive plan to lower veterans’ unemployment and ensure that service members leave the military career-ready. The Gold Card provides unemployed post-9/11 era veterans with the intensive and follow-up services they need to succeed in today’s market.
Veterans Gold Card Initiative Success Story
Ricardlo Johnson, a 24 year old recently
separated veteran from the United States
Marine Corps, walked into the SC Works
Sumter Center with his Gold Card looking to
find employment. He received one-on-one
intensive services from the SC Department
of Employment and Workforce Disabled
Veteran Outreach Program Specialist
Keisha Bolden. During his assessment he
was given labor market information for the
Sumter and Charleston areas. At the time of
his assessment he was without a working
resume. He was immediately scheduled to
come in so that they could work together to
highlight his experience and transferrable
skills. During a follow up call with Mr.
Johnson, he stated that he was employed
full-time with Thompson Industrial as a
contractor with Caterpillar working as a
Production Technician.
35
SCDEW/DSS Initiative
In PY 11, SCDEW entered into a memorandum of agreement with the SC Department of Social Services (DSS) in an effort to reduce the number of Able-Bodied Adults Without Dependents (ABAWDs) receiving public assistance through the Supplemental Nutrition Assistance Program (SNAP), formerly called the Food Stamp Program. This partnership is designed to provide the recipients of public assistance with specific employment services. In 12 SC Works Centers across the state, DSS has placed an Employment and Training Coordinator who is dedicated solely to assisting SNAP ABAWDs. The goal of SCDEW and DSS is to expand this program to more SC Works Centers throughout South Carolina in PY 12. The Employment and Training Coordinators work alongside DEW and SC Works Center partners to assist SNAP ABAWDs in finding employment. The Employment and Training Coordinators:
Receive and track referrals of SNAP ABAWDS from local DSS offices to ensure compliance.
Assist/coordinate in the assessment, Employability Plan development, and component placement activities for SNAP ABAWDS at SC Works Centers.
Initiate the “Good Cause” determination process which identifies SNAP recipients who are unable to participate in SNAP Employment and Training because of personal circumstances or crisis situations.
Refer non-compliant individuals to the DSS SNAP Employment & Training Unit to initiate applicable sanction procedures.
Track and compile customer activity and report of monthly participation hours and enter customer participation data into the DSS Employment & Training Tracking Database, timely and accurately.
Coordinate job search and placement assistance for customers with SC Works Center staff.
Coordinate with other SC Works Center staff to provide SNAP ABAWDs with maximum access to employment resources, including WIA services.
Workforce Data Quality Initiative The South Carolina Department of Employment and Workforce is a grantee in the U.S. Department of Labor’s Workforce Data Quality Initiative (WDQI), receiving $289,417 to establish linked data systems that will enhance policymakers’ decision making abilities based upon program data. Participant-level data will be linked with other statewide data then used to develop a workforce longitudinal data system. The following goals are being carried out through this grant initiative:
Contribute SCDEW data extracts to the South Carolina Office of Research and Statistics’ (ORS) statewide data warehouse, including data from:
o UI benefits, o UI wages, o Wagner-Peyser (Employment Services),
36
o Workforce Investment Act, and o Trade Adjustment Assistance
This data is currently being shared on a quarterly basis with ORS as a step towards accomplishing the goal of sharing participant-level data with other agencies in a longitudinal data system.
Link SCDEW longitudinal data with existing data at ORS from the South Carolina Departments of Education, Social Services, and Vocational Rehabilitation.
Incorporate educational and training information, including the WIA Eligible Training Provider (ETP) List, into the SC Works Online Services system, thereby assisting workforce system customers in evaluating training choices. This year, the Provider Services module has been incorporated to make the WIA ETP list available to the public, with the future goal of also marrying this system with the SCDEW eTRACK system and with longitudinal data from the other agencies.
Utilize the analysis of the proposed linked longitudinal data systems to advise and inform policymakers and program managers about the effectiveness of workforce and partner programs.
National Career Readiness Certificate
In PY 11, more than 20,000 individual National Career Readiness Certificates were awarded bringing the total number of certificate holders in the state to over 165,000.
South Carolina ranks 2nd in the nation for the number of NCRCs awarded.
Table 9. Number of NCRCs Awarded South Carolina, PY 2011
Bronze (Level 3)
Silver (Level 4)
Gold (Level 5)
Platinum
(Level 6)
6,245 12,118 2,593 25
37
SC Works Cherokee WIA Participant Success Story
James Taylor* was referred to SC Works Cherokee by Miracle Hill Ministries (Harbor of Hope) a homeless shelter for men. He met his career consultant in the resource center while struggling to create a resume, as well as trying to complete online job searches. James had battled addiction and a physical condition which severely impacted his ability to work in the construction industry and consequently kept him out of a job for several years. He had an extensive criminal history, which unfortunately excluded him from job opportunities. James also had little to no experience using a computer and was very frustrated. Despite all of his frustrations, he persisted and was determined to achieve his goal of independence. James was referred to Vocational Rehabilitation (Voc Rehab), a resume workshop, and a WIA orientation for intensive services. He attended all appointments and began working with Pearl at Voc Rehab. He was subsequently evaluated for medical assistance with his physical limitations and assisted with physical therapy and knee supports through the Bryant Center.
James completed his resume, continued to work on his computer skills, and was later enrolled in the Administrative Office Certificate program at a local college. WIA funds were utilized to assist James with continuing education pre-vocational services. He successfully completed this basic computer class and earned a certificate of completion in Microsoft Word, Excel, PowerPoint, and Business Grammar and Communication.
He completed WorkKeys® classes through Voc Rehab and continued to meet with his career consultant for career counseling and assessments. James completed career assessments through “My Next Move” (careeronestop.com) and ResCare Academy. He gained self-confidence and became more and more motivated with every accomplishment. As part of James’ Individual Employment Plan, he began to research Labor Market Information to explore a career in truck driving, and he was WIA approved to attend the Truck Driving Institute (TDI) in Richburg, SC.
TDI was reluctant to accept James because of his criminal history. They were unsure of their ability to successfully assist him with job placement. James’ career consultant, however, assured them that if James was allowed the opportunity to gain a credential, that he would be successful on his own. TDI accepted James with the stipulation that WIA would release them from the responsibility of guaranteed job placement.
James Taylor successfully completed his CDL training and was hired by Carolina Cargo. He continues to work full-time driving a truck. In little more than a year, James went from being homeless with no income, no marketable skills, a criminal history and physical limitations to earning approximately $500 per week, working full-time and earning not one, but two credentials. Through the services and assistance of SC Works Cherokee, James has gained the confidence to achieve his goals and more importantly has a renewed relationship with his family.
*Participant’s name has been changed.
38
Employment Services Certification
The SC Department of Employment and Workforce developed the Employment Services (ES) Certification in PY 11 for Wagner-Peyser staff. Professional certifications bring together like-minded Employment Services professionals who share both common interests and career and industry goals. Such efforts to strengthen and reinforce programmatic understanding can exert powerful leadership for the communities that are served by SCDEW in partnership with the SC Works Centers. The Employment Services Division created the ES Certification as a method to build synergy and commonality of standards and quality expectations throughout the Wagner-Peyser system. As leaders in their communities, professional Employment Services staff are uniquely qualified to address current conditions and analyze future trends and skill requirements. These staff are also uniquely suited to plan for such skills to ensure that a highly qualified and skilled group of workforce professionals remains available to step up to the plate as new technologies and methods emerge. In many ways, Employment Services staff are the gatekeepers of public interest in employment. The purpose, value, and benefit of this certification program teaches candidates to build quality products and services so that the final presentation of technology or services that reaches the end user will be well-suited for its intended purposes. Quality skills and workmanship result in reduced costs, as well as improved efficiency and productivity. The Employment Services Certification includes: Certification Preparation Webinars Employment Services Toolkits Face-to-Face Question and Answer Session Employment Services Online Examination Employment Services Onsite Staff Performance Evaluation
39
SC Works Lexington WIA Participant Success Story
Michael Hines found himself unemployed and out of work in the technology field when the company he was working for moved much of their production overseas. The Computer Technician had spent more than 16 years in the industry but was now faced with re-employment uncertainty. Mr. Hines was determined to not be unemployed for a long period of time, working diligently at finding employment. Unfortunately, his best efforts hadn’t yielded the success he was seeking. In the span of two years, Mr. Hines was unemployed for 18 of those months. Temporary employment and short-term contract positions provided some help, but Mr. Hines wanted to be back in permanent employment with benefits. During a visit to the SC Works Lexington Center, Mr. Hines learned about the Workforce Investment Act program and the potential employment and training aid it could provide. Mr. Hines enrolled in the WIA program in 2011 and completed training in the professional technology field. He also found employment and started his new job as a Desktop Support Technician in August 2012. Mr. Hines plans to continue attending school while working in order to further enhance his skills. “I would like to say to anyone who is still unemployed: First, do not lose hope. Second, if you are able to, get into the classes made available by the [SC Works Lexington] Center. Third, if you do get into the WIA program, make the most of it. There are many different areas of training available. There is a process to go through, but it is worth it in the long run. The benefits that will be afforded to you and your family will make it all worthwhile.”
WIA Annual Report (ETA Form 9091)
Date Submitted: State Name:
WIA Title IB
Annual Report Form (ETA 9091)
I. Narrative Section A. A discussion of the cost of workforce investment activities relative to the effect of the activities on the performance of participants. B. A description of State evaluations of workforce investment activities, including: 1. The questions the evaluation will/did address; 2. A description of the evaluation's methodology; and 3. Information about the timing of feedback and deliverables.
II. Table Section
SC 09/17/2012
OMB Approval No.: 1205-0420 Expires:
02/28/2009
Negotiated
Performance Level
Table A - Workforce Investment Act Customer Satisfaction Results
Actual Performance Level - American Customer Satisfaction
Index
Number of Surveys
Completed Number of
Customers Eligible
for the Survey
Number of Customers
Included in the Sample Response Rate Customer
Satisfaction
Participants 0.0 0.0 0.0 0.0 0.0 0.0
Employers 0.0 0.0 0.0 0.0 0.0 0.0
Table B - Adult Program Results
Reported Information Negotiated Performance Level Actual Performance Level
Entered Employment Rate 60.0 65.4 6,585 4,308
Employment Retention Rate 82.0 85.4 6,789 5,799
Average Earnings 9,613 10,514.4 5,392
56,693,512
Employment and Credential Rate 0.0 39.1 4,325 1,689
9/17/2012 Page 1 of 19
Table C - Outcomes for Adult Special Populations
Veterans Individuals with
Disabilities Older Individuals Public Assistance Recipients
Receiving Intensive or Training
Services
Reported Information
Entered Employment Rate 60.1 1,714 2,851
71.4 300 420
45.1 65
144 57.4
294 512
Employment Retention Rate 82.3 2,068 2,513
84.6 314 371
72.4 71 98
85.0 358 421
Average Earnings Rate 8,678.9 16,628,818
1,916 12,961.7
3,732,964 288
8,417.1 547,109
65 11,319.9
3,509,166 310
Employment and Credential Rate 34.2 617
1,802 50.2
109 217
32.1 26 81
37.8 95
251
Individuals Who Only Received Core and Intensive Services
Table D - Other Outcome Information for the Adult Program
Individuals Who Received Training Services Reported Information
Entered Employment Rate 68.8 2,355 3,421
61.7 1,953 3,164
Employment Retention Rate 86.6 3,326 3,841
83.9 2,473 2,948
Average Earnings Rate 11,006.2 34,196,284
3,107 9,845.6
22,497,228 2,285
Table E - Dislocated Worker Program Results
Reported Information Negotiated Performance Level Actual Performance Level
Entered Employment Rate 64.0 72.2 3,815 5,284
Employment Retention Rate 87.8 91.4 4,278 4,683
Average Earnings 12,400 14,992.9 60,511,529
4,036
Employment and Credential Rate 0.0 38.3 1,162 3,031
Table F - Outcomes for Dislocated Worker Special Populations
Displaced
Homemakers Individuals with
Disabilities Older Individuals Veterans Reported Information
Entered Employment Rate 73.0 241 330
52.4 22 42
52.5 547
1,041 52.2
12 23
Employment Retention Rate 90.6 261 288
92.9 26 28
89.1 596 669
92.3 12 13
Average Earnings Rate 18,588.0 4,628,419
249 11,612.3
255,471 22
15,067.8 8,257,169
548 8,851.6
88,516 10
Employment and Credential Rate 43.8 78
178 33.3
8 24
30.8 144 468
40.0 6 15
9/17/2012 Page 2 of 19
Table G - Other Outcome for the Dislocated Worker Program
Individuals Who Only Received Core and Intensive Services
Individuals Who Received Training Services Reported Information
Entered Employment Rate 76.5 2,283 2,985
66.6 1,532 2,299
Employment Retention Rate 91.7 2,515 2,744
90.9 1,763 1,939
Average Earnings Rate 14,589.6 34,358,502
2,355 15,558.0
26,153,027 1,681
Table H.1 - Youth (14 - 21) Program Results
Reported Information Negotiated Performance Level Actual Performance Level
Placement in Employment or Education 61.0 65.3 1,379 2,111
Attainment of Degree or Certificate 55.0 66.4 1,422 2,140
Literacy and Numeracy Gains 45.0 52.0 761
1,463
Table H.2 - Older Youth (19 - 21) Program Results
Reported Information Negotiated Performance Level Actual Performance Level
Entered Employment Rate 0.0 62.9 557 885
Employment Retention Rate 0.0 79.6 702 882
Average Earnings 0.0 2,979.5 2,329,965
782
Credential Rate 0.0 38.6 449
1,164
Table I - Outcomes for Older Youth Special Populations
Out-of-School Youth
Individuals with Disabilities
Veterans Public Assistance Recipients
Reported Information
EER Rate 58.4 310 531
100.0 3 3
40.0 6 15
62.7 523 834
ERR Rate 79.2 357 451
100.0 2 2
70.0 7 10
79.6 667 838
Average Earnings Rate 3,045.4 1,227,281
403 5,269.5
10,539 2
2,816.7 28,167
10 2,944.3
2,181,728 741
Credential Rate 34.1 227 665
37.5 3 8
28.6 6 21
37.7 413
1,096
9/17/2012 Page 3 of 19
Table J - Younger Youth (14 - 18) Results
Reported Information Negotiated Performance Level Actual Performance Level
Skill Attainment Rate 0.0 95.3 61 64
Youth Diploma or Equivalent Rate 0.0 68.7 631 919
Retention Rate 0.0 61.4 811
1,320
Table K - Outcomes for Younger Youth Special Populations
Out-of-School Youth Individuals with Disabilities Public Assistance Recipients Reported Information
Skill Attainment Rate 94.4 51 54
0.0 0 0
25.0 1 4
Youth Diploma or Equivalent
Rate 66.3
335 505
84.8 28 33
58.4 363 622
Retention Rate 61.1 409 669
58.7 27 46
56.3 572
1,016
Table M - Participation Levels
Reported Information Total Participants Served Total Exiters
Total Adult Customers 92,144 70,718 Total Adult self-service only 75,669 60,245 WIA Adult 86,116 66,994 WIA Dislocated Worker 6,286 3,904 Total Youth (14-21) 3,902 2,329 Younger Youth (14-18) 1,975 1,176 Older Youth (19-21) 1,927 1,153 Out-of-School Youth 3,060 1,854 In-School Youth 842 475
12 Month Earning Increase
(Adults and Older Youth) or
12 Months Earning Replacement
(Dislocated Workers)
Table L - Other Reported Information
Placement in Non-traditional
Employment
Wages At Entry Into Employment
For Those Individuals Who
Entered Unsubsidized
12 Month Employment Retention Rate
Reported Information
Adults 82.5 5,855 7,095
3,048.8 20,079,069
6,586 5.3
229 4,308
4,402.2 17,982,915
4,085
Dislocated Workers 89.2 4,335 4,862
104.5 64,285,113 61,503,100
8.8 337
3,815 6,550.9
24,041,962 3,670
Older Youths 77.0 708 919
2,987.5 2,392,956
801 7.4
41 557
2,805.4 1,402,715
500
Entry Into Unsubsidized
Employment Related to the Training
Received of Those Who Completed
Training
23.3 548
2,355
18.2 416
2,283
9/17/2012 Page 4 of 19
Program Activity Total Federal Spending
Table N - Cost of Program Activities
Local Adults
Local Dislocated Workers
Local Youth
Rapid Response (up to 25%) WIA Section 134(a)(2)(B)
Statewide Required Activities (up to 15%) WIA Section 134(a)(2)(B)
Program Activity Description
Statewide Allowable Activities
WIA Section 134(a)(3)
Total of All Federal Spending Listed Above
$11,727,870
$13,646,612
$12,511,311
$2,118,925
$2,298,202
$540,210
$844,596
$369,411
$276,925
$672,870
$45,006,932
9/17/2012 Page 5 of 19
Incumbent Worker Training
Jobs for America’s Graduates
LWIA Capacity Building
Nursing Capacity Initiative
Miscellaneous
9/17/2012 Page 6 of 19
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45025
Upper Savannah
3531
479
212
254
2749
318
132
153
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
71.0
79.8
61.2
80.6
87.8
0.0
0.0
9093
12000
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
92.1
88.2
70.9
9803.7
13018.7
3732.0
45.4
44.1
26.7
62.8
0.0
73.8
71.8
53.0
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 7 of 19
1 8 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45060
Catawba
5132
822
273
129
3940
444
135
50
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
57.5
70.0
54.3
82.3
87.8
0.0
0.0
10818
13725
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
89.8
81.3
49.2
10842.6
16048.1
2372.0
29.0
34.8
32.1
57.6
100.0
52.5
57.4
55.5
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 8 of 19
2 7 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45110
Lowcountry
2544
291
81
104
2116
169
51
55
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
62.7
69.9
63.9
84.2
87.8
0.0
0.0
8568
11100
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
86.1
74.5
65.9
9103.3
12339.5
2362.0
37.3
44.2
26.7
82.2
0.0
63.6
67.6
51.1
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 9 of 19
1 8 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45105
Midlands
13388
786
332
278
9655
488
166
193
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
72.7
83.1
74.8
87.7
87.8
0.0
0.0
10700
14000
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
89.8
81.6
68.0
10557.7
14340.0
2767.0
56.0
48.4
43.4
68.0
0.0
70.7
64.0
48.9
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 10 of 19
1 8 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45015
Greenville
8878
425
81
67
6366
249
38
38
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
65.6
73.8
72.5
85.4
87.8
0.0
0.0
10278
14600
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
93.5
80.0
55.1
11598.6
17062.5
2930.5
35.1
42.3
48.1
39.3
0.0
65.9
65.5
50.5
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 11 of 19
9 0 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45045
Pee Dee
6161
706
175
348
4657
415
102
178
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
60.7
71.2
54.9
84.3
87.8
0.0
0.0
9660
10700
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
91.1
79.5
68.2
10087.6
13629.3
3924.4
36.7
30.8
50.0
86.8
98.4
63.4
78.7
62.7
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 12 of 19
9 0 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45095
Trident
15515
346
220
111
13399
250
160
93
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
63.8
73.0
56.0
84.3
87.8
0.0
0.0
9687
12120
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
89.2
88.0
65.2
10783.8
17545.1
3876.8
34.3
35.3
46.7
66.2
0.0
61.5
75.5
59.8
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 13 of 19
9 0 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45050
Lower Savannah
7947
667
165
96
6185
460
139
70
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
61.3
74.1
54.7
85.8
87.8
0.0
0.0
8755
12000
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
90.5
77.6
51.2
9133.2
13703.5
2687.7
38.0
41.8
19.0
18.4
0.0
54.3
30.1
37.2
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 14 of 19
2 1 6
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45010
WorkLink
5342
528
100
120
4146
334
63
81
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
67.4
60.6
75.6
87.1
87.8
0.0
0.0
10813
12000
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
94.8
72.0
66.2
11256.8
14541.7
4064.5
31.7
29.1
64.8
70.0
0.0
73.1
76.9
67.0
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 15 of 19
1 8 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45085
Waccamaw
6541
321
79
186
5565
174
52
121
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
69.1
80.6
76.0
83.7
87.8
0.0
0.0
9500
12450
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
91.8
54.5
59.7
10098.1
22166.7
322.8
47.0
34.7
12.1
95.7
0.0
73.3
74.5
36.5
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 16 of 19
1 8 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45020
Upstate
6612
617
78
178
4602
401
55
108
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
70.7
73.5
84.6
90.1
87.8
0.0
0.0
11461
12400
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
96.2
77.1
62.6
12520.6
15412.1
3223.1
49.8
44.1
75.0
78.8
0.0
79.3
86.0
85.0
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 17 of 19
9 0 0
Local Area Name
Total Participants Served
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
ETA Assigned # Total Exiters
Adults
Dislocated Workers
Older Youth (19 - 21)
Younger Youth (14 - 18)
Reported Information Negotiated Performance Level Actual Performance Level
Customer Satisfaction
Entered Employment Rates
Program Participants
Employers
Adults
Dislocated Workers
Older Youth
Retention Rates
Adults
Dislocated Workers
Older Youth
Younger Youth
Average Earnings (Adults/DWs) Six Months Earnings Increase (Older
Youth)
Credential/Diploma Rates
Adults
Dislocated Workers
Older Youth
Adults
Dislocated Workers
Older Youth
Younger Youth
Younger Youth
Youth (14 - 21)
Youth (14 - 21)
Youth (14 - 21)
Skill Attainment Rate Placement in Employment or Education
Attainment of Degree or Certificate
Literacy or Numeracy Gains
Description of Other State Indicators of Performance (WIA Section 136(d)(1) - Insert
additional rows if there are more than two other state indicators of performance
Overall Status of Local Performance Not Met Met Exceeded
Adults
45065
Santee-Lynches
4525
298
131
104
3614
202
60
36
0.0
0.0
60.0
64.0
0.0
82.0
0.0
0.0
62.9
48.3
53.6
89.1
87.8
0.0
0.0
10563
12000
0.0
0.0
0.0
0.0
0.0
0.0
61.0
55.0
45.0
90.3
68.4
43.5
10518.3
11722.9
2210.4
39.4
25.7
36.2
24.1
0.0
50.8
53.0
43.8
0.0
0.0
0.0
0.0
Table O - Local Performance
9/17/2012 Page 18 of 19
1 5 3
States/grantees are not required to respond to these reporting requirements unless they display an OMB approval number. Respondents’ obligation to reply to these reporting requirements are mandatory per WIA section 185 (29 U.S.C. 2935) and WIA Regulations 20 CFR 667.300(e)(2); Wagner-Peyser Act section 10 (29 U.S.C. 49i), Older Americans Act section 503(f)(3) and (4) (42 U.S.C. 3056a(f)(3) and (4)), and TAA Regulations 20 CFR 617.57. Public reporting burden for the collection of information is estimated to average 400 hours per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this burden, to the Employment and Training Administration, U.S. Department of Labor, Office of Performance and Technology, Division of System Accomplishments, 200 Constitution Avenue, N.W.,
9/17/2012 Page 19 of 19