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SIX SIGMA
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INTRODUCTION
It is a methodology that uses tools to improvechain production processes.Reducing the number of units defective and thus
generating a condence by customers.
- Six Sigma denes the processes and situations toimprove.
- Measures for information and the data.
- Analyze the information collected It incorporatesimprovements.
And controlling the processes or products
existing ones.
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ANTECEDENTES
Seis sigma es una evolucin de las teor!assobre calidad de m"s #xito desarrolladasdespu#s de la segunda guerra mundial.
$specialmente pueden considerarseprecursoras directas% &'M( &otal 'uality Management o Sistema
de )alidad &otal
S*)( Statistical *rocess )ontrol o )ontrol$stad!stico de *rocesos
&ambi#n incorpora muchos de los elementosdel ciclo *+)A de +eming.
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CICLO DEL PDCA
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,o m"ximo a lo ue se ha llegado con un
proceso es producir un m!nimo de (/
+*M0. $ste proceso tiene una
calicacin de seis sigma( con un nivel
de calidad del 11(1112 3.
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-ERRAMIENTAS .UEUTILI/A
,as herramientas ue se emplean son muy
variadas y proceden de distintos or!genes.
4nos son estad!sticos( como el an"lisis de la
varianza y otros hacen referencia a lagestin de la
empresa.
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Proceso de !e0ora con"inua 1CIP2
Tecnolo$%a que per!i"e alcan3ar laes"a)ilidad de los procesos
produc"i(os #
ad!inis"ra"i(os,
4usca que cada ele!en"o "en$a un
Procedi!ien"o Es"5ndar,
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DISE6O DE PROCESOS
De'ne la !isión del ser(icio,
Iden"i'ca a los clien"es # sus
necesidades,
Iden"i'ca procesos es"ra"7$icos& cla(es #de sopor"e,
Es"a)lece el Plan de An5lisis de da"os,
Anali3a # !e0ora el proceso,
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An5lisis de la (arian3a 1ANO8A2
$s una t#cnica estad!stica de contraste de
hiptesis. )on esta t#cnica se mane5an m"s
de 6variables y se complica la frmula
matem"tica
Seg7n el n7mero de estas variables.
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La (o3 del clien"e 18OC2
)onsiste en escuchar lo ue nos
demanda el cliente. 'uien entiende alcliente( entiende su negocio.
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Con"rol Es"ad%s"ico de Procesos1SPC2
$s la herramienta m"s extendida para
medir( controlar y disminuir la
variabilidad en el proceso. Identica
las causas de la variabilidad.
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Ele!en"os cla(es
,os soportes de Seis Sigma son%
8Identicacin de los elementos
)r!ticos para la )alidad 9)&':( de los
clientes $xternos e Internos
8Realizacin de los an"lisis de losmodos y efectos de las fallas9;M$A:
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4tilizacin del +ise<o de $xperimentos9+o$:(
para la identicacin de variables cr!ticas
=acer >enchmar?ing permanentemente y
establecer los ob5etivos a alcanzar( sin
ambig@edades
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O)"ener 9&: de+ec"os en un !illón deopor"unidades es una !e"a )as"an"e
a!)iciosa pero lo$ra)le, Se puede clasi'carla e'ciencia de un proceso en )ase a su ni(elde si$!a;
<si$!a= >?@,@@@ DPMO = 9< de e'ciencia Bsi$!a= 9@,9 DPMO = >? de e'ciencia 9si$!a= >>,@ DPMO = ?9&9 de e'ciencia :si$!a= >,B<@ DPMO = ??&9 de e'ciencia
si$!a= B99 DPMO = ??&? de e'ciencia >si$!a= 9&: DPMO = ??&???>> de
e'ciencia
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