SUPPORTING TELECONSULTATION THROUGH TANGIBLE INTERFACES

Deepti AggarwalInteraction Design Lab

University of Melbourne

Australia

Health in Rural areas12.6 Million fewer health services in rural areas

(National Rural Heath Alliance, 2011)

Ageing population15.3% of Australian population is over 64 years old.

(Australian Bureau of Statistics, 2011)

TeleconsultationUse of electronic information and communication technologies to provide and support health care when distance separates the participants.

(Field 1996; van Dyk 2014; Yellowlees 2005)

Mediums of TeleconsultationThree mediums: text, audio and visual

Understanding users’ perspectivecommunicating and dealing with technical issues.

Supporting physical interactionsDifficulty in physical diagnosis over a distance

(Field 1996; Pappas & Seale 2009, 2010; van Dyk 2014 )

Tangible InterfacesTo capture, shape and convey physical interactions

(Ishii 2008; Hornecker 2010)

Observation• Gather an

understanding of teleconsultation through participant observation.

Prototyping• Explore the design

space to develop research prototype(s)

Field study• Validate the

developed prototype through qualitative studies

Workshop• Propose a

framework or theory to help further explorations through tangible interfaces

Thesis statementHow to design tangible interactions to support and enrich teleconsultation?

Study 3

Study 2

Study 1

Study 1: Understanding the user experiences of teleconsultation session

Passive observations and semi structured interviews

Work so far…

• Formulating PhD problemMarch - April

• Literature Survey• Collaboration with IEMML and Patricia May-June

• PhD coursework• DC presentation• First observation of teleconsultation

July

• PhD coursework• Observations of MTW training sessionsAugust

• PhD coursework• Observations of MTW training sessions• Submitted Ethics application for Study 1

September

Future Plans• PhD coursework• Observations of MTW training sessions• Submission to DC @CHI 2015

October• Start Study 1• Writing report/paper of MTW intervention• Writing draft for SRC @CHI 2015

Nov.-Dec.• Study 1• Submit to SRC @CHI 2015• Analysis of collected data

January

• Prepare confirmation report• Start writing for CSCW 2016February

• Confirmation• Writing for CSCW 2016March

Timeline

Study 1

(CSCW 2016)

Study 2

(CHI 2016)

Study 3

(CSCW 2017)

Thesis

2014 2015 2016 2017

Deepti Aggarwaldaggarwal@student.unimelb.edu.au

Teleconsultation: next best thing

ReferencesAustralian Bureau of Statistics, 2010, Regional Population Growth, Australia, 2008-09

Demiris, G., Charness, N., Krupinski, E., Ben-Arieh, D., Washington, K., Wu, J., and Farberow, B. (2010). The Role of Human Factors in Telehealth. Telemedicine and e-Health, 16(4): 446-453.

Gagnon, Marie-Pierre, Duplantie, J., Fortin, J., and Landry, R. 2006. Implementing telehealth to support medical practice in rural/remote regions: what are the conditions for success? In Implementation Science.

Kawulich, B. B. (2005). Participant Observation as a Data Collection Method. Forum Qualitative Social Research, 6:2, art. 43.

Neuman, W. L. (2006). Social Research Methods: Qualitative and Quantitative Approaches (6 ed.). Boston, MA: Allyn and Bacon.

van Dyk, L. 2014. A review of Telehealth Service Implementation Frameworks. In Environmental Research and Public Health, 11, 1279-1298.

Yellowlees, P. 2005. Successfully developing a telemedicine system. In J. Telemed. Telecare, 11, 331-336.