Download - SIMPLIFYING BUISNESS . WHO WE ARE
![Page 1: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/1.jpg)
CREDENTIALSAPRIL, 2011
SIMPLIFYING BUISNESS
www.firststepinfosol.com
![Page 2: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/2.jpg)
WHO WE ARE
![Page 3: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/3.jpg)
ORIGINS
Established in 2011, First Step Info Solution is a company that constitutes of highly skilled professionals with strong ethics and values. Our culture is a reflection of individual goals aligned with FSI’s vision.
In First Step Info Solution (P) ltd. , We attempt to provide an environment within which that creative genius can flourish, both individually and collectively. We make every effort to attract, motivate and nurture a highly qualified, focused people to Selekt. We believe that the potential of Human endowments when unleashed, can achieve the unachievable, and that is what makes the difference between good, great and the world-class
First Step is a derived name from creative and strategy.
www.firststepinfosol.com
![Page 4: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/4.jpg)
As a leader in relationship management, FIRST STEP INFOSOLUTION provides solutions that drive more value from the relationships our clients have with their customers. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. Our people are our asset.
Backed with vast industrial experience in all Verticals like Sales, Marketing, Resourcing, organizational structuring and benefit planning. We are uniquely positioned to give you a one window solution to all your people issues.
www.firststepinfosol.com
![Page 5: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/5.jpg)
WE ASPIRE TO
Provide an excellent standard of serviceExpand our skills and knowledge to serve
our clientsContinually build up our business through
repeat work and referralsBe trusted advisers working with integrity to achieve success for our
clientsBe recognised as an ‘employer of choice’
in the industrywww.firststepinfosol.com
![Page 6: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/6.jpg)
RESOURCING
We work closely with the client to determine effective sourcing methodologies to attract appropriate candidates. This will typically be a targeted search approach, an advertisement in either print or on-line media or a combination of both.
Our Recruitment Communications service can provide a range of services from creative design, copy writing and media buying to the construction of dedicated recruitment websites.
If an executive search approach is adopted, using our internal research function, our extensive network of contacts and our knowledge of the market, we work at speed to map out a pre-agreed list of target companies. We share this information with you.
www.firststepinfosol.com
![Page 7: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/7.jpg)
Once approved by you, we discreetly approach, attract and meet each relevant candidate. We then assess individuals against key criteria and supply full CV and profiling to the client for discussion. Backed by our reputation and strong blue-chip client base, we can engage and attract the highest calibre of candidates for your needs - in a fiercely competitive market.
Our search consultants are professional, discreet and diligent, capable of building a strong rapport with candidates from the outset to ensure they remain in the process.
www.firststepinfosol.com
![Page 8: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/8.jpg)
OUR SERVICES
BPO OPERATIONS First Step Infosolution couples its deep process knowledge, insights and
best practices with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver a comprehensive solution. In every area, we go from meeting simple transactional needs to providing process management capabilities, where complex decision making and keen judgment are required.
Customer Services : Through our Customer Solutions, we’ll partner with you to deliver improved operational effectiveness, increased speed-to-market, enhanced customer satisfaction and accelerated revenue growth, creating a sustainable competitive advantage for your organization.
BACKENED OPERATIONS: We provide our clients effective Backend Support which is as per their requirements. These services are offered by our skilled professionals with good analytical skills and communication skills. Our wide range of backend support include data entry services, data analysis, e- accounting and reconciliation.www.firststepinfosol.com
![Page 9: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/9.jpg)
HUMAN RESOURCE STRATEGY MANAGEMENT
Identifying opportunities based on business imperatives and economics to gain competitive advantage.
Setting and monitoring Performance Measures for Human Resource Activities and establishment of robust, flexible and transparent HR systems and processes.
www.firststepinfosol.com
![Page 10: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/10.jpg)
ORGANIZATION DEVELOPMENT AND CHANGE
Providing a framework for capabilities assessment through self and 360 systems.
Culture surveys and action planning and driving change initiatives like "Tea Magic", "Fish! Philosophy", Rainy days, etc.
www.firststepinfosol.com
![Page 11: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/11.jpg)
LEARNING MANAGEMENT
Specifying learning objectives ( ASK), assessing effectiveness of learning options, organizing, designing and developing learning events like out-bounds, distance learning, mentors, tutors, etc.
Development of learning course ware - Learning Center, Competency development modules, CBTs, etc.
www.firststepinfosol.com
![Page 12: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/12.jpg)
PERFORMANCE IMPROVEMENT AND MANAGEMENT
Monitoring climate and attitudes through informal and formal communication channels.
Monitor PMS systems, by developing Personal Business Plan based Hushing Principles.
Exits and performance counselling
www.firststepinfosol.com
![Page 13: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/13.jpg)
EMPLOYEE RELATIONS
Restructuring ,collective bargaining.
Involvement and participation of grass root in continuous improvement initiatives like TPM, 5s, Kaizen etc.
www.firststepinfosol.com
![Page 14: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/14.jpg)
REWARD AND REMUNERATION
Setting Compensation and benefit objectives - Financial/non-financial.
Analysing Market Remuneration.
Job Evaluation.
Non-monetary reward system.
www.firststepinfosol.com
![Page 15: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/15.jpg)
OUR ESTEEMD CLIENTS
![Page 16: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/16.jpg)
THE EXPECTATOR APPROACHI = A HOLISTIC PERSON = INDIVIDUAL = EXPECTATOR > CONSUMER
The Expectator approach is our way of looking at consumers holistically from 360 degrees as an individual with values and dreams
It’s the cornerstone of our strategy planning process
www.firststepinfosol.com
![Page 17: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/17.jpg)
IMAGENEERING OUR STRATEGIC PLANNING & CREATIVE DEVELOPMENT PROCESS
Creation consists of two parts : Convergence to a single proposition using strategic planning; and Divergence from the single proposition by developing the creative product. Imageneering is a proprietory suite of planning & creation tools that aid the process at each step
Convergent Process to focus
Strategic Analysis and Planning
Divergent Process to expand
Creative Development
Proposition: the single most motivating thing we can say
about our brand to the target customer
www.firststepinfosol.com
![Page 18: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/18.jpg)
TOUCHPOINT METER
ORCRESTRA
![Page 19: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/19.jpg)
BRAND ESSENCE
Brand Essence determines the long-term brand positioning and vision based on the core values inherent in a brand
It is expressed in two parts:
An insight, or point-of-view about the world which defines the brand’s opportunity
A statement of intent - what the brand intends to do as a result
www.firststepinfosol.com
![Page 20: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/20.jpg)
BRAND ESSENCE: THE SPIRIT OF THE BRAND
BrandPersonalityHow I am?
HeritageWho I am?
Benefit & Reason WhyWhat do I offer?
Brand TargetWho do I talk to?
Brand EssenceAn insight, or point-of-view about the world which defines the brand’s opportunity
A tatement of intent - what the brand intends to do as a result
www.firststepinfosol.com
![Page 21: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/21.jpg)
Who are our clients
![Page 22: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/22.jpg)
OUR CLIENTSFirst Step Info Solutions (P) Ltd. is the exclusive Creative Agency-Of-
Record for:
R. J. Corp. ( Costa Coffee, Pizza Hut, KFC, SwfnsenS,….. )
Frankfin Institute of Air Hostess Training
Educomp Raffels
A -Inlead
Del Monte
S C Johnson
Exon Mobil
Zythum Infosys
www.firststepinfosol.com
![Page 23: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/23.jpg)
CONTACT US
Contact Details:First Step Info Solution Private Ltd.
C – 393 2nd Floor Dwarka Sector – 7 New Delhi 110075
Tel :- +91-11-456-854-47www.firststepinfosol.com
email: [email protected]
www.firststepinfosol.com
![Page 24: SIMPLIFYING BUISNESS . WHO WE ARE](https://reader031.vdocuments.us/reader031/viewer/2022032203/56649e225503460f94b0e58c/html5/thumbnails/24.jpg)
THANK YOU FOR YOUR TIME AND
EFFORT