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…simple tips for effective steps
Balanced
Scorecard
The Art & Craft
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SCENE
A Compromise
Gained Skills
The Idea
The Benefits
What is Balanced Scorecard?
What Is Up!
Have a “Scorecard”!
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At the highest level, the balanced scorecard isA framework that helps organizations
Translate strategy into operational objectives That drive both behavior and performance.
What is Balanced scorecard?
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The benefitsProPro
No one can drive the car safely and efficiently without a dashboardTo decide based on systematic results that will lead to strategic implicationsMakes everyone (if applied and absorbed right) work for success not for “just work”Achieving goals faster Aligning firm’s resources around its vision and goalsAvoiding Non – Strategic actions / ideas / thinkingApplies the classical goal (reducing cost & increasing profit)Motivate people to achieve targets (if linked to compensation)Build up a culture of discipline (discipline people / thoughts / actions) Getting competitive advantages
No one can drive the car safely and efficiently without a dashboardTo decide based on systematic results that will lead to strategic implicationsMakes everyone (if applied and absorbed right) work for success not for “just work”Achieving goals faster Aligning firm’s resources around its vision and goalsAvoiding Non – Strategic actions / ideas / thinkingApplies the classical goal (reducing cost & increasing profit)Motivate people to achieve targets (if linked to compensation)Build up a culture of discipline (discipline people / thoughts / actions) Getting competitive advantages
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Attention to People Attention to Processes
Attention to Customers
Giving a BALANCED ATTENTION to the firm’s PILLARS OF SUCCESS
The Idea
Attention to Money
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To “Scorecard” you have to do the following
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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Get Exposed !
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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Internal Scan IWhat is inside?
External Scan
Warming Up
Think out of the box
Internal Scan IIAre We Ready?
SCENEGet Exercised!
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Get exposed to the (Industrial Trends) surrounding Get exposed to the (Industrial Trends) surrounding
Customer Trends
Competitor Trends Technology Trends
Policy Trends
Any Others
Customer Trends
Competitor Trends Technology Trends
Policy Trends
Any Others
ES
SCENEExternal ScanThink out of the box
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Check your value added (Value Chain Analysis) Check your value added (Value Chain Analysis)
List all the processes / operations in sequence
Check the value added at each and every single process / operation
Check responsibilities
Study and analyze
List all the processes / operations in sequence
Check the value added at each and every single process / operation
Check responsibilities
Study and analyze
IS I
SCENEInternal Scan IWhat Is Inside?
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Assess yourself (Capabilibly Assessment)Assess yourself (Capabilibly Assessment)
At each and every process / operation check the following:
Organization Readiness (%) People Readiness (%) Process Readiness (%) System Readiness (%)
At each and every process / operation check the following:
Organization Readiness (%) People Readiness (%) Process Readiness (%) System Readiness (%)
IS II
SCENEInternal Scan IIAre You Ready?
Check the readiness using (%) scale (0, 25, 50, 75, 100 percent) to avoid inconsistency
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Expected OutcomesIt is expected to achieve the following after the “Warming Up”
Firm’s StrengthsFirm’s WeaknessesFirm’s ThreatsFirm’s Opportunities
4321
SCENE
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Win The Battle!
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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Match The SWOTAssign to Exploit
Set The SWOT
SWOT
Complete the Puzzle
Develop Strategic PrioritiesThe Weapons
SCENEWin The Battle!
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Write down the SWOT elements Write down the SWOT elements
The Firm’s Strengths
The Firm’s Weaknesses The Firm’s Opportunities
The Firm’s Threats
The Firm’s Strengths
The Firm’s Weaknesses The Firm’s Opportunities
The Firm’s Threats
SS
SCENESet The SWOTComplete the Puzzle
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Assing each element of SWOT to another Assing each element of SWOT to another
Match between
List all the matched SWOT elements
Match between
List all the matched SWOT elements
MS
SCENEMatch The SWOTAssign to Exploit
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Shape and group the matched elements Shape and group the matched elements
Group each set of matched SWOT elements that intersect together to come up with themes / priorities
Group each set of matched SWOT elements that intersect together to come up with themes / priorities DSP
SCENEDevelop Strategic PrioritiesThe Weapons
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Expected OutcomesIt is expected to achieve the following after the “SWOT”
Firm’s Strategic Priorities1
SCENE
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“You Can’t Manage What You Can’t Measure!”
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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Set TargetsWhat to Achieve?
Set The KPIs (Key Performance Indicators)
KPIsGet Controlled
Add Targets SupportersGet More Controlled
SCENE“You Can’t Manage What You Can’t Measure!”
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Select the optimum KPIs that provide the full picture Select the optimum KPIs that provide the full picture
Choose a set of KPIs (selectively) that would facilitate monitoring the firm progress toward the set strategic priorities
Assign 1 to 3 KPIs for each strategic priority
One KPI can not measure more than one strategic priority
One strategic priority can be measured by more than one KPI
Choose a set of KPIs (selectively) that would facilitate monitoring the firm progress toward the set strategic priorities
Assign 1 to 3 KPIs for each strategic priority
One KPI can not measure more than one strategic priority
One strategic priority can be measured by more than one KPI
SK
SCENESet The KPIsGet Controlled
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Set targets that could improve Set targets that could improve
Set target for each KPI to be achieved
To set the target you may:
Forecast (based on historical data) Find the “Best Practices”Look for demands, supplies, trends, events Or get the target form a highly paid CEO, who knows to
predict the future !
Set target for each KPI to be achieved
To set the target you may:
Forecast (based on historical data) Find the “Best Practices”Look for demands, supplies, trends, events Or get the target form a highly paid CEO, who knows to
predict the future !
ST
SCENESet TargetsWhat to Achieve?
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Add supporters that could empower your controlAdd supporters that could empower your control
Set a specific and appropriate unit for each target for each KPI
Set the target time / date where you should achieve that target
Set the frequency base that you would review and check your progress upon
Set a specific and appropriate unit for each target for each KPI
Set the target time / date where you should achieve that target
Set the frequency base that you would review and check your progress upon
ATS
SCENEAdd Target SupportersGet More Controlled
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Expected OutcomesIt is expected to achieve the following after the “KPIs”
Firm’s KPIsKPIs TargetsTargets UnitsTargets Dates and Frequency Base
4321
SCENE
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“Mind The Gap”
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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Fill Up The GapWhat to Do to Fill Up?
Conduct Gap Analysis
Gap Analysis
Know Where Do You Stand?
Assign ResponsibilitiesLink the People
SCENE“Mind The Gap”
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Compare between Compare between
Once you have set your KPIs and targets, then try to investigate what the current values (baselines) of these KPIs
Compare the current values with the desired targets
Analyze the gap between both values
Once you have set your KPIs and targets, then try to investigate what the current values (baselines) of these KPIs
Compare the current values with the desired targets
Analyze the gap between both values
SGA
SCENEConduct Gap AnalysisKnow Where Do You Stand?
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In order to fill up the gaps try toIn order to fill up the gaps try to
Find out what actions / projects / initiatives can be taken to fill up the gap and to reach to the desired targets
Those actions can be generated through brainstorming, benchmarking and getting consulted
Find out what actions / projects / initiatives can be taken to fill up the gap and to reach to the desired targets
Those actions can be generated through brainstorming, benchmarking and getting consulted
FUG
SCENEFill Up The GapsWhat To Do TO Fill Up?
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To activate those actions involve the people To activate those actions involve the people
Assign those actions to the appropriate departments / sections which can handle those actions efficiently
Each department will be responsible for certain strategic priorities, KPIs, targets, and actions
The assignment can be done through cascading / distributing those elements horizontally or vertically
Assign those actions to the appropriate departments / sections which can handle those actions efficiently
Each department will be responsible for certain strategic priorities, KPIs, targets, and actions
The assignment can be done through cascading / distributing those elements horizontally or vertically
AR
SCENEAssign ResponsibilitiesLink the People
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Expected OutcomesIt is expected to achieve the following after the “Gap Analysis”
Gap Analysis ResultsSet of ActionsAssigned Responsibilities
321
SCENE
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Sharpen The Saw!
Have a scorecard!
SWOTMonitoring &
Review
WARMING UP
KPIs Gap Analysis
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ReactDecide What to Do?
Performance Investigation
Gap Analysis
What Is Going On?
What Is Learned?Build Up The Pharmacy
SCENESharpen The Saw!
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Compare between Compare between
Compare the desired target value the achieved value
Analyze the situation
Look for root causes that made the poor results
Compare the desired target value the achieved value
Analyze the situation
Look for root causes that made the poor results
PI
SCENEPerformance InvestigationWhat Is Going On?
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Find out Find out
Decide whether the performance is in control or out of control
If it is in control, keep up with the same passion
If not, develop a set of corrective actions that can help in rectifying what have been missed
Decide whether the performance is in control or out of control
If it is in control, keep up with the same passion
If not, develop a set of corrective actions that can help in rectifying what have been missed
R
SCENEReactDecide What to Do?
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Enrich your pharmacy with lessons learned fromEnrich your pharmacy with lessons learned from
• In case of outstanding performance, find out what the root causes
• In contrast, in case of poor one, find out the root causes and its symptoms
• Communicate them for better performance
• In case of outstanding performance, find out what the root causes
• In contrast, in case of poor one, find out the root causes and its symptoms
• Communicate them for better performance
WL
SCENEWhat Is Learned?Build Up The Pharmacy
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Expected OutcomesIt is expected to achieve the following after the “Monitoring & Review”
Performance Analysis ResultsLessons Learned Enlarged Pharmacy
321
SCENE
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1
2
3
Analytical Skills
Association Skills
Interpretation / Investigation Skills
The Following Skills Could Be Gained During The Course
SCENE
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SCENE
Practicing the balanced scorecard approach in micro scale projects
Conducting researches on this field
Getting exposed to the world best practices including local and international ones
Analyzing such papers and articles that correlate to BSC
Looking for cooperation with centres of Excellency which are specialized in BCS
Practicing
Best Practices
This Compromise Can Maximize The Learning Value
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1
2
3
Thanks a lot
All the best
And good luck
Now I would say
SCENE
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40 40IIR Middle East
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sect-about-ceo-Wheel.gif
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Balanced Scorecard Nr. Strategic Objectives Key Performance Indicators A04 05 06 07 Cause & Effect DiagramF11 Achieve profitable growth Revenues (MCHF) 91
F12 Improve productivity Revenues / Total employees (kCHF) 319
F13 Improve asset management Net op. working capital / Revenues (%) 21
M21 Develop xx module business Revenues with xx / xx (MCHF) -
M22 Develop xx business Revenues with xx (MCHF) 10
M23 Grow xx business Revenues with xx (MCHF) 4.5
M24 Develop business in fast growing markets Revenues xx (MCHF) 5
P31 Master product development processes Revenues with new products (%) 20
P32 Master customer interface processes CCRP customer satisfaction index (%) 85
On-time delivery POTD (%) 96
Rolled throughput yield (%) 80
Product infant mortality (dpm) 440
P34 Secure supplies of strategic materials Raw material availability (%) 96
P35 Align IT to support business processes IT costs / Revenues (%) 2.7
P36 Provide a sustainable work environment Number of severe accidents 0
L41 Create a culture of business excellence Scoring vs. EFQM BE model (%) -
L42 Identify with business processes Cross functional trainings (N° of peoples) -
L43 Develop Six Sigma competence Savings from Six Sigma initiatives (MCHF) -
L44 Manage employee development Employee appraisals (% accomplishment) 95
P33 Achieve operational excellence in production
Fina
nce
Mar
ket
Pote
ntia
lsPr
oces
ses
Achieve profitable growth
Improve productivity
Improve asset
management
Develop xx
business
Develop xx module
business
Grow xx
business
Develop business in fast growing
markets
Achieve operational
excellence in production
Create a culture of business
excellence
Master product
development processes
Master customer interface
processes
Provide a sustainable
work environment
Manage employee
development
Identify with Business
Processes
Secure supplies of strategic materials
Align IT to support
business processes
Develop Six Sigma
competence
Another BSC Example
IIR Middle East
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A WORD-CLASS PUBLIC ORGANISATION WHICHPROVIDES EXCELLENT SCIENCE INFORMATION ANDSERVICES FOR THE BENEFIT OF THE PEOPLE OF XXXXXXX
IMPROVECOST-EFFECTIVENESS
& PRODUCTIVITY
INCREASEOUTPUT OF
HIGH QUALITY& UTILITY
ENSURE FINANCIALSELF-SUFFICIENCY
INCREASECOMPETITIVENESS
ENSURECUSTOMER
SATISFACTION
BUILD SOUNDBUSINESS
RELATIONSHIPS
DELIVER ON TIME, WITHIN BUDGET &SPECIFICATIONS
IMPROVEPRODUCTIONEFFICIENCY
RENDER EXCELLENT SERVICES
ENSURESTATE-OF-THE-ARTTECHNOLOGICAL
CAPACITY
FOSTER AWELL- MOTIVATED
STAFF
DEVELOPSTAFF
COMPETENCY
IMPROVE INTERNAL& EXTERNAL
COMMUNICATION
STIMULATEPROCESS & PRODUCT
INNOVATION
ADVANCEGOVERNMENT POLICIES
& OBJECTIVES
LEARNING AND GROWTHPERSPECTIVE
INTERNALPERSPECTIVE
CUSTOMERPERSPECTIVE
FINANCIALPERSPECTIVE
VISION