-
HR Competencies
SHRM
Any student use of these slides is subject to the same License Agreement
that governs the students use of the SHRM Learning System materials.
1
-
What Is a Competency?
SHRM 2
Competencies combine
knowledge, skills, abilities,
and other characteristics
that we need to succeed in
our profession. Skills
KnowledgeAbilities
SHRM Competency Model
-
SHRM 3
HRs Constituencies
From senior management to new hires
Across organizational divisions
With entire workforces and individual employees
With internal and external stakeholders
SHRM HR competency model reflects multiple constituencies.
-
SHRM 4
Nine Competencies
-
SHRM 5
SHRM-CP and SHRM-SCP
All HR professionals
Advanced HR professionals
Align HR and
business
strategy, goals,
objectives
Understand
strategic
relationship
between HR and
core functions
-
Leadership and Navigation
SHRM
All HR professionals
Facilitate others achievement
Manage the influences of internal
and external environments
Advanced HR professionals
Act as change agent to support
the organizational strategy
Ability to direct and contribute to initiatives and processes
within the organization
6
-
Leadership and Navigation in Action
SHRM
Take the example of facilitating others
achievement.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
7
-
Ethical Practice
SHRM
All HR professionals
Act with integrity
Encourage others to act with integrity
Advanced HR professionals
Withstand internal and external pressures to
ensure that ethical decisions are made
and supported
Ability to integrate core values, integrity, and accountability
throughout all organizational and business practices
8
-
Ethical Practice in Action
SHRM
Take the example of avoiding conflicts of
interest.
Abilities
Knowledge
Skills
What traits or characteristics are necessary in these situations?
What knowledge must you have?
What must you do?
9
-
Business Acumen
SHRM
All HR professionals
Understand internal business partners
Understand external influences
Use metrics and data analysis
Advanced HR professionals
Understand and interact with high-
level systems, strategy, and
initiatives
Ability to understand and apply information to contribute to
organizations strategic plan
10
-
Business Acumen in Action
SHRM
Take the area of data analytics.
Abilities
Knowledge
Skills
What traits or characteristics help you excel?
What knowledge must you have?
What must you be able to do?
11
-
Relationship Management
SHRM
All HR professionals
Support relationships
Build networks
Promote shared interests
Advanced HR professionals
Use effective relationships to
advance HR and organizational strategies and
objectives
Ability to manage interactions to provide service and to
support the organization
12
-
Relationship Management in Action
SHRM
Take the example of being mindful of common
interests when negotiating.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
13
-
Consultation
SHRM
All HR professionals
Helping others achieve their goals
Creating and facilitating solutions
to support achieving goals
Advanced HR professionals
Guide major initiatives in HR and throughout the organization
Ability to provide guidance to organizational stakeholders
14
-
Consultation in Action
SHRM
Take the example of guiding a major HR
initiative.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
15
-
Critical Evaluation
SHRM
All HR professionals
Gather information and resources
Make fact-based decisions
Advanced HR professionals
Translate information
to make decisions and
recommendations
Ability to interpret information to make business decisions
and recommendations
16
-
Critical Evaluation in Action
SHRM
Take the task of analyzing HR performance and
recommending new directions.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
17
-
Global and Cultural Effectiveness
SHRM
All HR professionals
Maintain an open perspective
Work to understand others
Advanced HR professionals
Ensure cross-cultural strategies,
harmony, and organizational
success
Ability to value and consider the perspectives and
backgrounds of all parties in global business
18
-
Global and Cultural
Effectiveness in Action
SHRM
Take the example of harmonizing different cultures
within the organization.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
19
-
Communication
SHRM
All HR professionals
Present and receive information
Communicate to achieve objectives
Advanced HR professionals
Communicate effectively in high-stakes and high-
visibility situations
Ability to effectively exchange information with
stakeholders
20
-
Communication in Action
SHRM
Take the example of communicating to manage
during and after a crisis.
Abilities
Knowledge
Skills
What traits or characteristics must you have?
What knowledge must you have?
What must you do?
21