Download - SHIVAM KAPOOR - RESUME
SHIVAM KAPOOR
Address: A/4-255 Konark Apartments, Kalkaji Extension, New Delhi – 110019
Primary Contact No.: +919910086082
Alternative Contact No: +918585994906
Date of Birth: 24th
October, 1991
Email: [email protected]
Language(s) Known: Hindi, English
Father’s Name: Mr. Vinod Kapoor
Career Goals:
To seek an opening for gainful experience and knowledge and build onto it.
To enhance skills and abilities by working in a professional, competitive, and challenging
environment.
To bolster work discipline and ethics for a long-term career.
Academic Qualifications:
EXAMINATIONS YEAR BOARD/UNIVERSITY NAME OF
INSTITUTION
Result (%)
BA (H) Economics 2013 University of Delhi Deshbandhu
College
60.5
XII (AISSCE) 2010 CBSE Kalka Public
School
81
X (AISSE) 2008 CBSE Kalka Public
School
83
Experience:
SRM Associate – CDSS Operations at British Telecom (India) from December 2014.
a) Aligned in a Global Contract of Telecom Network Service Delivery of a global
BT client, BMS Pharma.
b) Designated with End-to-End Telecom Network Service Delivery. Largely, service
categories include LAN, WAN, Voice, Site Survey, etc.
c) Primarily KRAs include the following:
Ensuring equipment (hardware, circuits, PSTN, etc.) are timely delivered
on client side.
Managing vendor/3rd-party for hardware and manpower procurement.
Coordinating design process.
Assisting in Commercial Approval process with regards to margin and
cost incurred.
Management of cross tower synchronization including pricing, billing, and
inventory management.
Analyst (PSO) at Binary Semantics (Google India Vendor) from October 2013 to
December 2014:
a) Deputed client side at Google India.
b) Designated to work in Google’s Partner Support Operations under the vertical of
Google Transit (Maps).
c) Primarily involved in Launch Management of worldwide Transit Partners on
Google Maps. The KRAs include:
Extensive Partner Communications (request validation, feature
suggestions/requests, troubleshooting, etc.).
In-depth Quality Analysis (QA) of the data feed (GTFS file). The feed
contains the operation data (routes, schedule information, etc.) of a transit
agency in a prescribed, GTFS format.
Evaluation and Resolution of user report issues/suggestions/requests on
Maps.
Assisting Engineers, Partner, and Product Managers of Google Transit.
d) Special tasks and Achievements:
Field research work for Google Indoor Maps launch in India.
Consistently maintained high quality partner communications (100% for
April 2014).
Consistently received high scores in partner satisfaction surveys
(particularly for April 2014).
Designated with launch of Google Transit in Nairobi (Kenya), Zagreb
(Croatia), and Bogota (Columbia).
Received special appreciation from Partner Managers and Engineers for
excellent performance.
Skills:
MS Office 2007
IBM SPSS 20
Co-Curricular:
Elected President and Treasurer of the Crusaders, English Debating Society,
Deshbandhu College for 2011-2013.
Winner of prestigious Awards and Accolades of numerous Inter-College Debate
competitions.
Writer at ‘The Indian Express’ for their student column, ‘Quest’.
Elected member of the panel of School leaders.
References:
1. Dr. Iqbal Singh Professor, Dept. of Economics
Deshbandhu College (University of Delhi), Kalkaji,
New Delhi – 110019. Email: [email protected].
Phone: +91-99-99-595330
2. Dr. T. M. Thomas Professor, Dept. of Economics
Deshbandhu College (University of Delhi), Kalkaji,
New Delhi – 110019. Email: [email protected]
Phone: +91-93-13-574867
