Download - Sheena Sims Resume 12.21.16
PROFILE
• Ambitious • Courteous • Responsible • Trustworthy • Billing • Scheduling
• Cash Management • General office skills • Computer Software
Operations • Merchandise Restocking • Customer Service
Observations • Expediting Deliveries
• Organizational Skills • Teamwork • Time Management • Customer Service • Tracking • Special Attention Order
Entry
WORK EXPERIENCE
Key 2 Recovery, Cincinnati, 11/2016- Present OH
• Contacting people who owe money to the company. • Securing payment form debtors. • Making enquiries to trace the whereabouts of defaulters.
Randstad, Cincinnati, OH (TEMP) 7/2016-11/2016 Pharmacy Call Center
• Protects customer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards.
• Professionally resolve and manage difficult customer situations • Ability to problem-solve with a goal of first contact resolution.
Ryan Homes, Fairfield OH (TEMP) 3/2016 -6/2016 Accounts Payable Clerk
• Pays vendors by monitoring discount opportunities • Verifying federal Id numbers • Scheduling and preparing checks, resolving purchase orders, contract, or invoice.
Verst Group Logistics, Cincinnati OH 9/2014- 2/2016
Customer Service Representative
• Handle customer inquiries, request, complaints & Billing questions, payment
extension/service request.
• Manage a high volume workload within a deadline driven environment.
• Take Orders via Email/Fax, placed in system, edit orders, Bill, print & send to customer
EDI system
Group Health Associates, Cincinnati, OH 6/2014-Present
Volunteer File Clerk
• Dealt with both paper and electronic documents in terms of sorting and placement
• Sort and classify content in terms of alphabetical or chronological order or any other specified
• Carry out inspections on incoming material to verify validity of content
Trade Global, West Chester, OH 9/2012–6/2015 Returns Agent
• Awarded Employee of the Month for four consecutive months by processing four times company’s average of customer returns
• Monitored and assisted new and existing employees to ensure accuracy in inventory reconciliation
• Trained new employees in order fulfillment and merchandise return publically recognized by supervisor for effective training.
• American Foods Group, Cincinnati, OH 8/2010 – 5/2014 Label Machine Operator
• Responsible for daily label machine setup and calibration according to product tray • Monitored label machine to ensure cleanliness and efficient operation meeting or exceeding
assembly line timing requirements • Maintained sufficient level supplies to keep up high level of performance
La Rosa’s, Cincinnati, OH 4/2007 – 9/2012 Head Cashier
• Trained new cashiers, evaluated their performance during probationary period, and recommended successful trainees for employment at other stores
• Supervised other cashiers ensuring good customer service and their drawers reconciled with financial report
• Created daily special flyers for customers increasing customer satisfaction with restaurant
Life Uniforms, Cincinnati, OH 8/2008 – 5/2011 Customer Service Representative
• Responsible for opening and closing the store three times/week. • Accurately processed customer orders either in person, on-line or phone • Handled customer product complaints effectively and efficiently.
EDUCATION and TRAINING
Cincinnati Works Job Retention Workshop 6/2015
• Certificate of Completion Kaplan College, Cincinnati, OH 2008 - 2010
• Medical Billing and Coding
Mt. Healthy High School, Cincinnati, OH High School Diploma REFERENCES
Joy Crutchfield, Cincinnati, OH
(513) 213-3361
Cook / Cashier
Mycola Pearson, Cincinnati, OH
(513) 614-4747
Student
Mesha Cannon, Cincinnati, OH
Social Worker
