Shakir Saad, CDMP
Halimah Awang
Rosmawati Mat, CDMP
Introduction about SOCSO and Return to Work Program
Objective of the study
Methodology of the study
Role of employees and employers
Issues and Challenges
Discussion
Conclusion
Content
Introduction about SOCSO
• Social Security Organization (SOCSO) was established under the Employees' Social Security Act 1969
• Covered of 435,801 active Employer ; 16.5m Employee
• based on three (3) pillars; compensation, prevention and rehabilitation
• RTW Program start in 2007 (5 Case Manager)
• Now 103 Case Manager ; 166 Employment Services Officer
• Since 2007, managed 27,474 IP and 20,016 successfully RTW
2017-2018 (Aug.) Statistic
-
5,000
10,000
15,000
20,000
25,000
30,000
35,000
REFERRED
CASES
JOIN
PROGRAM
RTW CASES
33,991 27,474 20,016
(80.8%) SAME JOB
WITH SAME
EMPLOYER,
10,043 , 50%
SIMILAR JOB
WITH SAME
EMPLOYER,
2,922 , 15%
DIFFERENT
JOB WITH
SAME
EMPLOYER,
1,374 , 7%
SAME JOB
WITH
DIFFERENT
EMPLOYER,
679 , 3%
SIMILAR JOB
WITH
DIFFERENT
EMPLOYER,
351 , 2%
DIFFERENT
JOB WITH
DIFFERENT
EMPLOYER,
2,860 , 14%
SELF-
EMPLOYED,
1,787 , 9%
To examine issues and challenges faced by injured
workers who successfully returned to work following a
case management disability program implemented by
Social Security Organization Malaysia.
Objective of the Study
Self-Administered of Employees (using online form)
98 Questionnaires
Number of respondent: 105
Targeted to those had reported RTW
All around Malaysia
Methodology of the Study
24, 23%
45, 43%
36, 34%
0, 0%
Age
Below 25 Years
26 to 35 Years
36 to 55 Years
Over 56 Years
8%
9%
6%
77%
Ethnic
Borneo Tribes Chinese Indian Malay
73.3
18.1 7.6
1.0 0.0
20.0
40.0
60.0
80.0
Education Level
High School & Below Diploma
Degree Level Masters Degree
Background of the Employees
3.8
9.5
11.4
26.7
9.5
8.6
8.6
8.6
4.8
8.6
REAL ESTATE, LEASING AND …
FINANCIAL AND …
CONSTRUCTION
MANUFACTURING
TRANSPORTATION AND STORAGE
ACCOMMODATION AND FOOD …
PUBLIC ADMINISTRATION AND …
TRADING
ELECTRICITY, GAS, WATER AND …
AGRICULTURE, FORESTRY AND …
Industry of Work
91, 87%
14, 13%
After Injury Impact
Remain at Work
Been Terminated
94, 90%
11, 10%
Factor of Disability
Accident
Impact of Diseases / Sicknest
Background Information
2%
78%
9%
11%
Status of Recent Employment
Self- Employed
Retain at Workplace
Change work Place
Not Working
16.2
38.1
22.9
7.6 15.2
0.0
10.0
20.0
30.0
40.0
Below 1 Month
2 to 3 Months
4 to 5 Month
6 to 12 Months
Over 1 Year
RTW Duration (from injury)%
Series1
8.6
1.9 6.7
3.8
14.3
9.5
16.2
21.0
6.7
11.4
1 2 3 4 5 6 7 8 9 10
Level of Stress
Issues and Challenges
SEVERE (55.3%)
GOOD FAIR
Emp loymen t
Reha b i l i ta t ion
Fa mi ly
Ow n s e l f
Tra n s p orta t ion
Hea l th
Comp en s a t ion
F in a n c ia l
15.3
15.9
16.4
22.3
23.4
23.5
32.2
41.3
Most Challenges & Issues Highlight (%)
51.5
74.3
82.9
0 20 40 60 80 100
Finance issues become obstacles to getting further treatment
Don't know others finacial support around (zakat, welfare
department benefit, NGO's)
No others finance resources while in medical leaves
Financial Issues %
32.4
54.3
54.3
0 10 20 30 40 50 60
While in medical leave ; Spourse / Family take over managing compensation received
While in medical leave ; Only Depending on Compensation From Socso's
Didn’t' know the entitlement of Socso's benefit
Compensation Issues %
26.6
31.5
37.1
0 5 10 15 20 25 30 35 40
While in medical leave; Didn't get second oppinion by another physician
While in medical leave; Feeled have another health issues that will be a barrier to back to work
While in medical leave; Scared to ongoing further treatment or operation suggested by physician
Health Issues %
28.5
28.6
47.7
0 10 20 30 40 50 60
While in medical leave; Feel cannot drive as usual anymore
While returning to work; Employer doesn’t care about transportation problem to work
While in medical leave; Need help from another to going around
Transportation Issues %
40
40.9
80
0 10 20 30 40 50 60 70 80 90
While in medical leave; Feel worried can't work as usual anymore
While in medical leave; Feel worried can't support their family anymore
While in medical leave; Feel bashful to borrow money with family members and co-workers
Own-Self Issues %
20
21.9
39.1
0 10 20 30 40 50
While in medical leave; Facing with rarely schedule for rehabilitation session which effected a long waiting for the
next session
While in medical leave; Feel Socso late in referring for rehabilitation session
While returning to work; Working hours as a barrier to attend a rehabilitation session
Rehabilitation Issues %
21
44.8
61.9
0 20 40 60 80
While in medical leave; Don’t want to get far away from family members while attending suggested rehabilitation
program
While in medical leave; Feel to leave and work in hometown
While in medical leave; Feel comfort to live with family in hometown
Family Issues %
20.9
26.7
30.5
0 5 10 15 20 25 30 35
While returning to work; Working schedule doesn’t fit the current health condition
While in medical leave; Feel employer didn’t concerne about themselves
While in medical leave; Never receive a call for taking care from employer
Employment Issues %
Rank Group Issues Point (%)
1 Financial No others finance resources while in medical leaves 82.9
2 Own-self While in medical leave; Feel bashful to borrow money with family members and co-workers
80
3 Financial Don't know others financial support around (zakat, welfare department benefit, NGO's)
74.3
4 Family While in medical leave; Feel comfort to live with family in hometown 61.9
5 Compensation While in medical leave ; Only Depending on Compensation From Socso's 54.3
6 Compensation Didn’t' know the entitlement of Socso's benefit 54.3
7 Financial Finance issues become obstacles to getting further treatment 51.5
Discussion
• All about money issues
• Directly effected and indirectly
• Support from family essentially important
• Financial support must compromise in RTW plan
• Improving delivering information of benefit is a must
Improving disability co-related by improving life
Family support better then alone
Additional life insurance likely a must
Promoting services & benefit need to be improve
Employer-employee relation must be polish and bold
Looking deeply into Rehabilitation services delivery
Conclusion
Thank you!