SGCC Peer Connect: Consumer
Resistance to Smart Grid Roll-out
August 29, 2012
Today’s Presenters
Marcus BealSr. Project Manager
Pepco Holdings Inc.
Charley PlowmanManager Distribution Services
OGE Electric Services
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Agenda
1. SGCC’s Stop Smart Meters Response Campaign:
• SGCC’s Mythbusting Materials
2. Utility Customer Experiences
• Pepco Holdings Inc.
• Oklahoma Gas & Electric
3. Takeaways & Questions
• SGCC’s Response Campaign & Education Components moving forward
• Questions & Answer Session
Stop Smart Meters Response
• Started in 2011 as pressure
from anti smart meter groups
increased
• Jerry Day video has over 1.6
million views
• Separating the Facts from the
Fiction about Smart Meters
gaining traction
• Mythbusting fact sheet
released to member groups and
public
Stop Smart Meters Response
Name Background
Marcus Beal Sr. Project Manager Business Transformation – Pepco
Holdings Inc.
• Community Outreach Ambassador for the Advanced
Metering Infrastructure efforts in the District of Columbia and
Maryland
• Systems Engineer responsible for numerous application,
network, and server infrastructure projects
• Director of Research in the Distribution and Smart Grid
areas – ERPI
• BS in Computer and Information Sciences from the
University of Delaware
Speaker
© Pepco Holdings, Inc 2012
August 29, 2012
Advanced Metering Infrastructure (AMI)
Smart Grid Update
Kenneth T. Farrell, P.E.
AMI Program Manager
Marcus Beal
Business Transformation PMO
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 10
AMI Presentation Topics
Project Description
Phases of Deployment
Key Technologies
Project Status
Key Capabilities
Progress Report
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
Who is PHI?
11
• PHI is a holding company formed as a result of a merger between Pepco and Conectiv in 2002.
• The combined company serves approximately 1.9 million customers in Delaware, the District of Columbia, Maryland, and New Jersey.
• PHI utility subsidiaries include Atlantic City Electric (ACE), Delmarva Power, and Potomac Electric Power Company (Pepco) which deliver regulated electricity and natural gas service.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
Who is PHI?
12
Gas
Customers ►788,000 ►501,000 ►124,000 ►547,000
90% Residential
10% Commercial
Federal Gov - 18% of KWH
Office & Light Industrial Customers
GWh ►27,451 ►13,262 ► N/A ►10,187
Mcf (000's) ► N/A ► N/A ►20,700 ► N/A
Service Area ► 640 Square Miles ► 5,338 Square Miles ► 275 Square Miles ► 2,700 Square Miles
► ► ► ►
Columbia, major Delaware New Jersey
portions of Prince
George's and
Montgomery Counties
Major portions of
Power Delivery
Delmarva Peninsula
District of
Electric Electric
Northern Southern
Electric
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 13
Major Vendors
Silver Spring Networks (SSN): Communication network
(access points and relays), network interface card (NIC)
that goes in the meters, head–end system (UIQ),
professional services
General Electric and Landis+Gyr: Electric meters
containing the SSN NIC
Itron: Meter Data Management System (MDM)
IBM: System integration services
Scope Services: Meter exchange services
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 14
Key Technologies
ADAPTED FROM DIAGRAM
FROM SILVER SPRING NETWORKS
MDMVerizon Private Network
FIELD DEPLOYMENTSYSTEM INTEGRATION
NEM = Network Element Manager
AMM = Advanced Metering Manager
ODS = Outage Detection System
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 15
Regulatory Activity
• December 17, 2009 - Approval for the deployment of AMI in Pepco’s District of
Columbia jurisdiction was received from the District of Columbia Public Service
Commission.
• September 2, 2010 - Approval for the deployment of AMI in Pepco’s Maryland
jurisdiction was received from the Maryland Public Service Commission, subject
to approval of a Customer Education Plan and an amended Business Case.
• February 18, 2011 – Approval of the amended Business Case and Customer
Education Plan was received from the Maryland Public Service Commission.
• May 22, 2012 – The Maryland Public Service Commission held a public hearing
on the issue of “Opt Out”.
• May 28, 2012 – The Maryland Public Service Commission issued a temporary
order allowing customers to opt out of receiving a smart meter. A final order is
pending.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 16
Project Description
• Customer Education: Includes direct mailing, door hangers, web site information, and community
meetings notifying customers of pending meter exchange and explaining the deployment process.
Community meetings, direct mailings, and communication campaigns are being used to educate
customers on the benefits including web site presentment through My Account and on dynamic
pricing programs.
Specific AMI Work Packages include:• Automated Deployment System Integration: Includes the integration of Pepco’s existing systems
with the meter installation contractor’s (Scope Services) work order management system and the
mesh network provider’s (SSN) UtilityIQTM (UIQ) head end system to support the procurement,
receipt, installation and provisioning of communication network equipment and AMI endpoints. This
project enables the Field Deployment Project.
• Field Deployment of AMI Components: Includes the design and physical installation of SSN Radio
Frequency (RF) mesh communication network and the exchange of all existing electric meters with
new “smart” electric meters.
• Customer Benefits System Integration: Includes four work streams – Meter-to-Bill, Web
Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification.
This includes implementation of the Meter Data Management System (MDM) for use in creating and
validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak
Rebate. This also includes integration of the Meter Data Management System with Pepco’s
Customer Billing System.
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012
Phases of Field Deployment
Meter Installation
Planning
Procurement
Staging
System integration
Customer notification
Order creation
Scheduling
Inventory management
Meter exchange
Area meter saturation
Hard to access installations
Communication Installation
Planning
Procurement
Staging
System integration
Order creation
Scheduling
Inventory management
Initial installation
Network optimization
Meter room remediation
17
Account activation & benefit realization
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 18
Stats
Opt Out Requests
• Pepco MD - 627
• DPL MD – 54
Complaints
• Pepco DC – 80
• Billing – 43
• Customer Refusal - 15
• Field – 18
• Outage - 4
• Pepco MD – 250
• Billing – 10
• Customer Refusal – 226
• Field – 12
• Outage - 2
Claims
• Pepco DC – 113
• Pepco MD – 153
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 19
Progress Report – Radios
District of Columbia
65 Access Points Installed
69 Repeaters Installed
Maryland
118 Access Points Installed
272 Repeaters Installed
© Pepco Holdings, Inc 2011
© Pepco Holdings, Inc 2012 20
Progress Report – Meters
District of Columbia
264,035 Meters Installed
~98%
Maryland
301,680 Meters Installed
~55%
Name Background
Charley Plowman Manager Distribution Services – OGE Electric Services
• 29 years of experience in the electric utility industry with 23
years of management experience
• Responsible for the deployment of Smart Meters and
associated AMI network for OGE’s 30,000 square mile
service territory
• Previous experience includes Management of Revenue
Cycle Operations including Billing, Customer Service and
Meter Reading and Field Accounting Operations
Speaker
Charley PlowmanManager Distribution Services
Oklahoma Gas and Electric
Takeaways & Questions
Thank you! You will receive a copy of the slides to the email
address you used to register.
• Download the slides: http://smartgridcc.org/wp-content/uploads/2012/08/Consumer-Resistance-to-SG-RO-SGCC-Peer-Connect-Presentation.pdf
• View SGCC’s Separating the Facts from the Fiction about Smart Meters Mythbusting Video: http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters
• View SGCC’s Myths vs. Facts: The Truth about Smart Meters Fact Sheet: http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf
Marcus BealSr. Project Manager
Pepco Holdings [email protected]
Charley PlowmanManager Distribution Services
OGE Electric [email protected]