Transcript

!"# %&'()*+& ,-. /0&1 234"3%5 46673/8"! 234"3%5976/8/:/48;7< #4527:78#/7! =>. !)'?&@ '0( /0A)?B+)C !D+EEF 1he secreL Lo brandlng and selllng yourself Lo geL Lhe [ob you wanL. !ldenLlfy and hlghllghL your quallflcaLlons for Lhe perfecL [ob flL !repare a resume LhaL hlghllghLs your employablllLy !8ulld a professlonal lmage!WhaL Lo do on Lhe blg day !Pow Lo deal wlLh dlfferenL Lypes of lnLervlewers !Pow Lo answer common and dlfflculL lnLervlew quesLlons 70GE+F@ H>? !I)&+'E 2-?I>F)F A cusLomlzed Lngllsh communlcaLlon program LhaL ls deslgned Lo meeL Lhe speclflc need of lLs learners, maklng use of underlylng meLhodology and acLlvlLles of Lhe dlsclpllne lL serves. !ConfldenLly communlcaLe ln soclal and professlonal levels ln your speclflc lndusLry or fleld (hosplLallLy, medlcal, Lourlsm, academe, flnance, eLc) !Learn and use Lhe language funcLlons approprlaLe Lo Lhe acLlvlLles ln your fleld of dlsclpllne !Achleve clear speech Lhrough proper pronunclaLlon, volce pro[ecLlon, and approprlaLe speech raLe /*'G) 70@'0&)*)0A A Lralnlng LhaL alms Lo enhance one's personal sLyle ln cloLhlng, speaklng, and soclal/professlonal lnLeracLlon Lo creaLe an engaglng lmage !ldenLlfy Lhe lmporLance of lnLernal and exLernal perspecLlves of your self !ueflne your personal sLyle and bulld a remarkable lmage around lL !uevelop a poslLlve aura Lhrough posLure, gesLure, and communlcaLlon skllls lmprovemenL !8ulld a wardrobe sulLable Lo your personal sLyle and career goals 2?> 2?)F)0A'A+>0 !D+EEF lor Lhose worklng ln Lhe buslness and academlc secLors, or for anyone who deslres Lo have lmpelllng presenLaLlon skllls !8ulld a clear and powerful message !CapLure - and keep your audlence's aLLenLlon Lhrough effecLlve vlsuals and oLher medla !Move your audlence Lhrough compelllng dellvery %&'()*+& !D+EEF1hls program equlps sLudenLs wlLh Lhe crlLlcal sLudy skllls needed for academlc success !ldenLlfy your personal learnlng sLyle Lhrough our vlSA (vlsual, lnLellecLual, SomaLlc, AudlLory) LesL !Learn Lo organlze an approprlaLe sLudy place and how Lo plan and manage your sLudy Llme !Learn Lo use Lhe seven sLraLegles for rememberlng lnformaLlon found ln your LexLbooks and heard ln class lecLures !lmprove readlng comprehenslon Lhrough Lhe SC38 sLraLegy !LffecLlvely Lake noLes whlle uslng Lhe lLC38 !Learn effecLlve sLraLegles for Laklng Lhe flve Lypes of LesLs mosL frequenLly glven by Leachers: mulLlple-cholce, Lrue/false, maLchlng, compleLlon, and essay !ulscover and apply Lhe 21sL CenLury skllls needed Lo survlve and excel ln modern educaLlon #-FA>*)? !)?B+&)CusLomer servlce Lralnlng for organlzaLlons who wanL Lo creaLe a sLronger servlce culLure LhaL bullds loyal relaLlonshlps wlLh cusLomers ! #$%&'()*+,-. /0'10+(% +2+)-+,-. 3'0 &4. 4'%/)&+-)&5 +67 0.&+)- )67$%&0).% !Learn Lo effecLlvely handle cusLomers on Lhe phone !Learn Lhe power of empaLhy ln cusLomer servlce !8espond wlLh valuable and poslLlve scrlpLlng !Manage cusLomer lnLeracLlons, complalnLs, and problems smooLhly !Learn how Lo deal wlLh dlfferenL cusLomer behavlor !"#$%&'( '* +#',#$-. /$#0 12+2(1&(, '( 34&2(%5. #26"-2(%.


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