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INTRODUCTION : PROMINENT FIGURES
Karen Black (Okus Team) Andrew Carter (Okus Team)
Sean Morrissey (Levien Team)Francoise Quantin (Levien Team)
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DISCUSSION BETWEEN :
OKUS TEAM LEVIEN TEAMV
S
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SITUATION
ANALYSIS
This dialogue has 2 section. The first section titled as : Karen Black and Andrew Carter
wait Francois Quantin to set an agenda. This section shows what would happen if
there is a meeting without a goal and agenda. This wrong example shows us how
important the agenda is. Agenda can be describe as a tools that makes everything
goes in a right order, timing and sequence. It help us to reach our goals and objective
with a right time and place.
The second section is showing the right example of setting an agenda before participatein a meeting, the title is : Francois Quantin sets an agenda for the negotiation. This
section has better direction, structured and has a clear thinking message. Francois
has made a timeline, a goal that makes this negotiation run as they wanted before. To
understand what I have written here, lets going trough this video and read my
explanation below.
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DESCRIPTION
Okus Team :
KB = Karen Black
AC = Andrew Carter
FQ = Francois Quantin
SM = Sean Morrissey
Additional Description :
= in the minute of{} = gestures
() = action
[] = explanation
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Section 1 (Wrong Example) : Karen Black and Andrew Carter wait Francois Quantin
to set an agenda
FQ : We have studied your proposal with interest and generally itsseems too fit with our need, but I am especially worried about
custom my team.
[this meeting started with a doubt and worry, the intonation of FQ is
telling us that she is not confident and sure about this negotiation and
this project. This sentence seems simple but it can makes the other feelsalso not confident and thinking negatively. Beside that, FQ start this
meeting with a wrong topic, she should open this meeting by telling the
other what they expected from this meeting, so they can achieve their
goal].
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KB : {shocked and frizzed} Perhaps Andrew could
present the proposal and then youll see
(Interrupted by FQ)[It is not good if there is an interruption with a loud
and strong intonation that makes KB shocked and
frizzed for a moment. It also makes the meeting
environment become hot and not convenient. KB
can not (at least) tell her point of view, she can not
explain why she suggest Andrew to do thepresentation.]
FQ : (interruption) {seems selfish and full of
ignorance} I am sure you can understand my
concern as a team of people unity, they arevery dedicative of course but they are very
unsettled.
[FQ give the effect of ignorance of the importance
of the other feelings. She can not understand their
feeling and she looks selfish and not professional.]
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AC : {confident and innocence} Can I suggest we present the
pluses for you if you choose Okus, than perhaps we can
identified your areas of
[this condition getting hot because AC force to give the
presentation first to get the point, he cant wait patiently]
SM : {angry, dont care, selfish, sulked} We do need
some sovereignness here, any cut are going to be the
approval in the work council![SM dont care about Okus presentation, he just want to
hear about the staff issues, he cant control his emotion
until he snap at AC, angrily].
FQ : {looks worried and trying to be calm} We must
solve this out before we continue.
[FQ wants Okus to solve staff problem first before do the
presentation because she wants to keep her staff steady in
the team].
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KB : {panic, confused and have no idea/blank} I
see, have you got the documents about rehiring
staff?? {look at AC for a second} I some show
you understand, staffing is medical stories for
us and prices, obeys on the staffing proposal we
have made. Now, If you can agree to the prices
before we go
[KB try to calm down the situation and persuade
Levien Team to talk and agree to the prices first
before talking about staff issues]
SM : No, we can talk prices later,
we want to result the staffing issues
first, That two separate problems
[SM seems dont want to let AC
talking, he dont want to hear them, helooks so stubborn and annoying].
{While SM looks ignorant and arrogant
while playing with his pen, he just look up
and down and he dont want to look their
AC & KB- eyes, even their face!}
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(interrupted by
AC)
AC : {trying to be calm}
But what Karen is
saying is the two
independent
[AC try to hold a brief to KB
by explain the different
thing but it is useless]
SM : {angry and cloyed} Not, for us
theyre not. We want close on the staffing
issues first, You are not only the one that is
in the table, you know?
[SM underestimate and give a threat to Okus
by pull up one side of his moustache and slit
his eyes]
This negotiation ends with an ambiguity, not clear and not achieve
the goal. Too many interruptions, too many high-pitch intonation
and uncontrolled emotions, here. These things makes thisnegotiation become awful and seems to be a ridiculous meeting.
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Section 2 the right example
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FQ : {looks affirm and strict} Id Like to start by
seeing the new word today and what we expect to
achieve, one thing Id like to clarify from the start
is that we see Okus as a strong candidate, but of
course not the only one, what we hope to do todayis to find enough common ground. Is that clear?
[FQ wants to show the meeting sequence before she
start to make this meeting runs in a good order, she
also wants to make her honoured guest feel confident
and comfort to be there. She also wants to make sure
that their meeting participant is understand the point
that they have to get in the end of the meeting].
AC : {nodding} (seems agree)
KB : {nodding and smiling} Fine
{looks nervous at first but looks proud
and glad after hear FQ sentence}
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FQ : {looks believe to, give a trust to
AC} Heheh, I do read an Agenda, First
wed like you to present the proposal,we have read it but wed like you go
over the more critical areas, Andrew,
understand you can prepare to do this.
[FQ had started with a good sequence and
polite request to AC, so AC looks
enthusiastic and confident]
SM : {smiling}
[SM looks believe to AC and KB as a
strong candidate and he let them to do thepresentation, he dont want to interrupt
them with any question, his smile makes
him looks humble, not horrifying and
annoying]
AC : {smiling with an open heart, relieved} you two take ten to fifteen minutes,
please feel free to asking questions when I am talking
[AC looks very confident and charming, he dont feel hesitate to talk with his client. Thisattitude can be a strong point to assured the client and to get the clients trust]
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FQ : {looks convinced and disciplined}
Good, that will help us to identify issues
which need more discussion. After that I
suggest we try and we solve any
outstanding differences and then finally
assuming that we can agree, I saw we
could be have make an action plans for the
next few months
[FQ has a good plan to make this meeting
flows naturally but still in the formal corridor,she doesnt take out the essence of this
tender, so she can get into the point and
achieve their goals. She looks humble but
professional, that is a good attitude].
SM : {smiling and welcoming warmly} Ijust want to say that you can use the next
stores anytime, there is a coffee and stuff
there that you needed.
[SM looks friendly and kind, he is very
welcome to KB and AC and actually, hedoesnt looks like a cruel man .
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KB : {smiling happily} Thanks
[KB looks happy and relieved, she
is very exited]
FQ : {looks curious} What about the
ends of the day? Are you flying back
this evening?
[FQ try to get another information about
her parter, it shows that she is care to
them and it prove that they are
welcome to Okus Team]
KB : Yes well, because we could
not get room at the airport hotel
{smiling, answer it clearly} [KB is trying
to answer it politely}
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This ending is better than the first section, because they are doing the rightthings, they do make a clear plan, clear goal and clear target. They can reach
their goal because they know with whom they are talking, what to achieve,
where to go and when they should over the meeting. FQ seems to do an
audience analysis before she open the meeting, she set an agenda and
manage it with a well prepared.
Good Job!
FQ : {smiling and little laugh}
Hopefully, you wont did in the hotel.
[FQ wants her honoured guest to get thebest things while they are in her town, she
hope they can enjoy to be here until the
meeting is over].
SM : {smiling}I am sure we will can
get some more better than that.
[SM wants them to feel comfort and
enjoy in this office, it means he is very
welcome to them, this is a positive
signal that has to be used to endorse
Okus to win the tender].
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THANK YOU