Download - Session 1-Ch 1(Slack)
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Introductions to
Operations ManagementSession 1
Chapter 1 (N. Slack)
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Grown Up Version of Lego!!!
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What IKEA does?
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What would happen…
If any company`s operations managers failed to be effective
in carrying out any of its activates?
Operations management should contribute to the businesses
success.
Failed operations management could all turn a previously
successful organization into a failing one.
Operations managers in all organizations will be making the
same type of decision but the relative importance of the
activities will vary.
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Who deals with the production?
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Defining the key terms…
Operations Management: The activity of managing the
resources which produce and deliver products and
services.
Operations Function: The part of the organization that is
responsible for operations management.
Operations Managers: The people who have particular
responsibility for managing some, or all, of the resources
which compose the operations function.
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OPS management in comparison to other functions
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The bigger picture of OPS
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The importance of OPS
Automobile Assembly Factory
Physician
Management Consultant
Disaster Relief Charity
Advertising Agency
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The use of OPS management
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All operations are INPUT-
TRANSFORMATION-OUTPUT processes
The output from most types of operation is a
mixture of goods and services
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Characteristics of OPS-The 4 “V” Model
VOLUME VARIETY
VARIATION VISIBILITY
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So putting these two establishments in
picture…
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A general model of operations management
and operations strategy