Download - Sequence of Service.docx
-
7/28/2019 Sequence of Service.docx
1/4
12 STEPS OF SEQUENCE OF SERVICE
Page 1 of4
3. SEAT THE GUEST
We have your tableready for you please letme know if you are happy
with this table?
Where would you like tosit, Inside or Outside?
Would you like the same tableas yesterday (if available) orwould you like to sit somewhere
else afternoon/evening?.
2. CHECK IF GUEST HAS RESERVATION
Have you made any reservations for yourlunch / dinner today Mr./ Mrs. Jones ?
Yes, we do have your table ready, wouldyou like to have a pre-dinner drink first at
the Pool Bar? We have a newcocktail menu.
1. SMILE & GREET THE GUEST
"Good Evening Sir/Madamwelcome to _________"
"How are you?" or How areyou this morning/
afternoon/this evening?"
"May I have your NamePlease?"
Greet within 10 seconds, Smile,
Eye Contact, Seek Guest Name
Offer chair assistance, Ladies &
Older People First
Serve Cold/Hot Towel
-
7/28/2019 Sequence of Service.docx
2/4
12 STEPS OF SEQUENCE OF SERVICE
Page 2 of4
6. SERVE THE WINE & OTHER BEVERAGES
"Sir/Madam you odered the (NAME), (GRAPE), (YEAR)"
(Pour small amount for the host to try) "Please can you taste the wine
5. TAKE THE FOOD ORDERWould you like to try our Soup of
the Day XXX?
How would you like your steak to becooked?
Sir / Madam, may I repeat your order
Sir / Madam, you have ordered XXX as astarter and for main course the XXX.
4. SUGGEST & SERVE APERITIFS
WATER
Would you like to haveSTILL or SPARKLING
WATER?
"SPIRITSWould you like a single or a
double ____?
SOFTDRINKS"Do you prefer with Ice or
with No Ice?".
Serve from the right hand side,
ladies first, host last
Serve from the right hand side, ladies
first unless there are children.
Ensure you have checked the order in
POS before sending to the kitchen
Remove used cold/hot towels
-
7/28/2019 Sequence of Service.docx
3/4
12 STEPS OF SEQUENCE OF SERVICE
Page 3 of4
9. CLEAR PLATES
8. SERVE THE FOOD
"Madam/ Sir this is the________".
Would you like somecracked pepper?
How is your ________? o
Are you enjoying your_____?
7. SERVE THE BREAD
Please enjoy our freshly baked bread with a selection of dips _______, _______ & ________.
Serve from the right hand side, ladies
first, host last.
Use position numbers and announce
the food to the actual guest not to the
whole table.
Do not Stack Plates
Call away 2nd
course when guests are through first course
Remove SnP, Cutleries, BnB Plates etc.
-
7/28/2019 Sequence of Service.docx
4/4
12 STEPS OF SEQUENCE OF SERVICE
Page 4 of4
12. PRESENT THE BILL &
BID FAREWELL
Thank you for having dinner with us, enjoy the rest of your evening.
11. SERVE DESSERTS & UPSELLCOFFEE/LIQUEUR COFFEES
"Sir/Madam your ___________""Would you like to have tea or coffee or
perhaps a liqueur coffee?"
10. OFFER DESSERTS
Would you like somedessert this evening?
"Would you like to try our______for dessert?
Would you like to have anIrish coffee or perhaps aBrandy Alexander to finish
your evening with?
Only provide the bill upon do not ask.
Verify signature if paying by credit card.
Ensure you bid or your colleague bid farewell to
the guest.
If no dessert suggest liqueur
coffees or after dinner cocktails.
Provide Toothpicks.
Provide Toothpicks.