Download - Sept 2013 Listed Magazine
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a magazine of the richmond association of REALTORS®
rarealtors.com
HOW CURRENT ECONOMIC TRENDS MAY AFFECT THE FUTURE OF THE HOUSING INDUSTRY
L ISTEDm a g a z i n e
RICHMOND REAL ESTATE TRENDSOCTOBER 22, 2013+ A New MLS System
is Coming
+ A Mechanic’s Guide to the MLS
+ RVA Homes App
RESPONSE TIME Fast turn around time to calls, emails and faxes.
PROACTIVE MEASURES Our attorneys are proactive in communicating with agents and clients at all stages of the closing process.
PERSONAL SERVICE The owner, Victor Shaheen, is available by cell phone 24/7 at 804.840.9405 to answer questions at no cost.
Why do REALTORS® prefer to work with Shaheen Law Firm?
•Real Estate • Personal Injury • Civil Litigation• Estate Planning • Business Formation
Richmond Office 8890 Three Chopt Rd.
Richmond, Virginia 23229 P 804.285.6406 F 804.285.8048
www.ShaheenLaw.com
•Contact Us Today•
Victor A. Shaheen 804.474.9405 [email protected]
David M. “Matt” Ray 804.474.9406 [email protected]
Timothy D. Freshly 804.474.9413 [email protected]
Austin Wallace, IV 804.474.9433 [email protected]
W. Mark Dunn 804.474.9418 [email protected] Civil, Criminal & Traffic Litigation
Everett M. Gardner 804.474.9452 [email protected] Civil, Criminal & Traffic Litigation
•RICHMOND • BLACKSBURG• VIRGINIA BEACH• NEWPORT NEWS
SHAHEEN LAW FIRM, P.C.
Matt [email protected]
FROM THE PRESIDENT
Linda Terry
THE PAUSE THAT REFRESHESAs I sit to write this column, we are exactly mid-way
through 2013. I have been reflecting upon the first six
months of the year and thinking about what the next
half of this year holds. I thought about titling this column
“Halfway There,” but decided to drop Bon Jovi and go
with Coke’s 1929 slogan instead. Because while summer
can be a time of pool parties, backyard barbecues, and
shuttling kids from one summer camp to the next, this
season also provides us with a chance to “vacate” our
hectic lives and make time for quiet walks along the
beach and naps in the hammock. We welcome the busy
pace of a real estate rebound that continues to gain
strength, despite mixed signals in other sectors of the
economy. At the same time, I hope all of you found a
little time to take a break, breathe, refresh, and recharge.
As we all know, in many neighborhoods within the
Richmond region, the housing market has heated up
rapidly, shifting from a buyer’s market to a seller’s market
seemingly overnight. Although none of us wants to return
to the doldrums of the recession, the market in which
we now find ourselves is not without its challenges; chief
among them, a lack of inventory. Please remember that
REALTOR® cooperation serves as the foundation of our
business and remains in the best interests of our clients.
As nerve-racking as multiple offers are, ensuring that
new listings hit the MLS quickly gives all buyers equal
opportunity at available inventory and offers sellers their
best exposure to ALL interested buyers.
While we have been busy serving our clients, the
Association has also been hard at work meeting
our needs. In the first six months of 2013, we hosted a
fascinating seminar on the multiple generations of buyers
and sellers in today’s market, held a YPN happy hour that
featured an update on the city’s economic development
initiatives, and conducted a joint appearance of the two
gubernatorial candidates. In an effort to remind consumers
that REALTORS® are the expert interpreters of market
data and housing trends, we published The Interpreter, a
quarterly eNewsletter featuring real estate related stories
of interest to area residents.
After a smooth lockbox exchange in early June, we
launched the RVA Homes app. RVA Homes provides the
most accurate, real-time listing data of any real estate
search application focused on central Virginia. Agents
are welcome to brand the app and provide it to their
clients; this is another way to remind consumers that while
data is everywhere, the most accurate and current data—
and the essential analysis of that data—resides only with
their local REALTOR®.
As I look to the second half of 2013, I’m excited about the
lineup we have for TRENDS on October 22, when we will
hear from economist Chris Chmura and political scientist
Bob Holsworth—two highly regarded commentators. Later
this year, we will also invite members to preview the Matrix
MLS system, to which we are transitioning in early 2014.
Matrix is a state-of-the-art MLS designed to facilitate your
business in the ever-changing, fast-paced world in which
we all work.
That’s the past and the future; but for now, here’s to the
present and the pause that refreshes.
RAREALTORS.COM2013, ISSUE 2 LISTED MAGAZINE 3RAREALTORS.COM
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REALTOR® members pay annual dues with a one-year subscription included within
their dues. Sponsor and affiliate members receive a subscription to the magazine
as part of their member dues. Annual subscription rate for non-members is $25.
Postmaster: Please send change of address to:Listed MagazineRichmond Association of REALTORS®
8975 Three Chopt RoadRichmond, VA 23229
Feature
Richmond Real Estate TRENDSOctober 22, 2013 20
Association News
Annual Award Nominations 6
CVR MLS
A Mechanic’s Guide to the MLS 8The New RVA Homes App 12A New MLS System is Coming 14Get Social With Your Market Knowledge 16
Meet the Board 11
Professional Development
Education Calendar 16New PLE Passport Program 22New Post Licensure Requirements 23
Government Affairs
Proposed Meals Tax 24
What Members Say About RAR 28
LISTEDm a g a z i n e
Listed Magazine is published triannually by:Richmond Association of REALTORS® 8975 Three Chopt RoadRichmond, VA 23229
Editor-in-ChiefKate LoveluckMarketing & Public Relations Manager
Advertising & SponsorshipLisa Garcia804-422-5009 [email protected]
Printing & ProductionWorth Higgins & Associates
Graphic DesignThe Flores Shop
Office: 804-422-5000Fax: 804-422-5088Web: RARealtors.com
Copyright © 2013. Richmond Association of REALTORS®. All Rights Reserved. Articles of information from the magazine may not be reprinted without the permission of the Richmond Association of REALTORS®.
The publisher does not endorse advertised products unless specifically stated, and reserves the right to reject any advertisements at any time. Any questions about the advertising policy should be directed to the Managing Editor or the Director of Communications and Marketing.
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RAREALTORS.COM
2013, ISSUE 2 LISTED MAGAZINE 5RAREALTORS.COM
With incredible views of the James River, a vibrant riverfront lifestyle and all the amenities your
clients are looking for, homes at Rocketts Landing really sell themselves. But that won’t stop us
from giving Realtors their full 3%. Located just three minutes from downtown, this urban
neighborhood allows its residents to enjoy the outdoors, history, dining and more in a way they
never thought possible. And the price range of $189,000 to over $1 million is sure to suit every
budget and style. Don’t let your clients miss their chance to live on the river. Learn more by
visiting our Sales Center, Monday through Friday from 10 am to 5 pm, and Saturday and Sunday
from noon to 5 pm.
You can find more details in the MLS under “The Village of Rocketts Landing” in Area 40.
Call 804-222-5011 or visit rockettsvillage.com for more information.
Help your clients discover their
FHA financing available.
INSPI ATIONHelp your clients discover their
INSPI ATION
507 RAR 8.5x11 7.3.13.indd 1 7/3/13 10:38 AM
6 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
ASSOCIATION
NEWSRichmond Housing TRENDS October 22, 2013, 2pm - 5pm
Join Chris Chmura and Bob Holsworth at the
Virginia Museum of Fine Arts for an insightful
look into the current economic and political
climate, as well as a glimpse into how
present developments will likely shape the
near future of the housing industry.
Cocktail reception to follow in the marble
hall. Register by October 1 and save $5.
See page (19) for more details.
2013 Holiday Closings Please note that RAR and CVR MLS offices
will be closed in observation of the following
holidays:
November 28 & 29 (Thanksgiving)
December 24 & 25 (Christmas)
Annual Award NominationsNomination forms for the following awards will be due no later than Friday,
November 1. Forms will be available on RARealtors.com by Monday, October 14.
Adrian L. Bendheim, Jr., Sales Associate of the Year
Laverne A. Boschen, Educator of the Year
C. Porter Vaughan, Jr., Outstanding Service Award
Civic Leader of the Year
A. Kenton Muhleman, Jr., Scholarship Award (Rookie of the Year)
RAR/CVR MLS Board of Directors ElectionsOnline Voting
Begins: 4:00pm Wednesday, November 13
Ends: 4:00pm Friday, November 15
Walk-in Voting at RAR
Thursday, November 14, from 8:30am-5:00pm
MLS Billing Dates
BILLED:
September 2, 2013
December 2, 2013
DUE:
September 30, 2013
December 31, 2013
RAR Membership Fees 2014BILLED:
October 1, 2013
DUE:
October 31, 2013
Last year RAR launched a new marketing campaign to uphold the REALTOR® brand and reinforce the REALTOR® value proposition. RAR has continued to use the campaign and its website, WeAreTheR.com, to build public awareness on topics like the REALTOR® distinction, the benefits of working with a REALTOR® and the value of homeownership. Many members have utilized campaign materials to engage with their clients. Here’s how you can get involved in the campaign:
WE ARE THE R CAMPAIGN
SHARE The Housing Interpreter with clients through your blog or social media. Visit WeAretheR.com to embed.
EMAIL [email protected] to connect RAR with your clients for testimonial videos.
SUBMIT REALTOR® community involvement stories at RARealtors.com/news-events/news-room/. RAR communications staff will follow up on submissions to conduct interviews.
RAREALTORS.COM
20132013
RAR LEADERSHIP DIRECTORS
USEFUL
URLSRAR WebsiteRARealtors.com
Bill Pay Siteims.centralvarealtors.com
CVR MLS Rules & Regulationscvrmls.myismart.com
RAR Government AffairsRARealtors.com/government-affairs
David AdamsDawn BradleyNancy CheelyGary DudaCarol HaleyThomas InnesCindy Jez
Lummie JonesMichael MaloneyJim NapierJohn O’ReillyChristina RoyalBoyd Y. Smith
Linda Terry2013 President
Mark Joyner2013 President Elect
Scott Ruth 2013 Immediate Past President
John S. Finn, Jr.2013 Vice President
Grassroots Action Centerrealtoractioncenter.com
RAR EducationRARealtors.com/education
Virginia Real Estate Boarddpor.virginia.gov/boards/real-estate
Virginia Association of REALTORS®
varealtor.com
Consumer WebsiteWeAreTheR.com
VISIT WeAreTheR.com regularly and
share new content online.
LIKE WeAreTheR on Facebook and
share industry tips and commentary.
2013, ISSUE 2 LISTED MAGAZINE 7
8 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
CVR MLS
4.8 INACCURATE LISTING DATA 5.7 ADVERTISING OR SELF-PROMOTIONAL INFORMATION IN REMARKS
5.1 LISTING INPUT
5.8 PHOTOGRAPHS
A MECHANIC’S GUIDE TO THE MLSCVR MLS…it’s fast, has lots of shiny options, fields and tools on the dashboard…and can sometimes feel as challenging as working on a race car. And did l mention the 45-page User Manual (a.k.a. the MLS Rules and Regulations) covering everything from unconditional offers of cooperation and
compensation to compliance with the REALTOR® Code of Ethics? Compliance with the rules and regulations does not require a hydraulic lift and full pit crew.
You can attain optimal performance and fine-free cruising if you become familiar with the top ten MLS rule violations.
Listings containing incorrect tax IDs, property types and area designations are among the most common errors identified by the i-check system.
Repair Instructions: Update the listing with the correct information within five calendar days of receipt of the i-check warning notice. No other steps are required, as the i-check system will automatically close out your warning ticket once the correction is made. Note: If the information identified by i-check is inaccurate, you should respond to the i-check notice indicating the information is correct within five calendar days.
Cost of Repair: $250 fine if the identified error(s) is not corrected within five calendar days of the warning notice date.
Branded virtual tours or URL’s, agent and lender contact information are not permitted in public remarks. Note: Unbranded virtual tours and URL’s related to the property or neighborhood in which it is located are allowed, but may generate a warning ticket in the i-check system.
Repair Instructions: Remove the branded information within five days of receipt of the warning notice. You may add such information to Agent Only Comments, if you wish.
Cost of Repair: $250 if not corrected within five calendar days of warning notice date.
Listings must be entered into the MLS database within three calendar days of seller ratification of the listing agreement. There are no exceptions for delivery delays, so agents and brokers should consider this time constraint when preparing both the listing agreement and the instructions for its prompt return following ratification by the seller.
Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.
Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.
All MLS listings are required to have a minimum of one photo uploaded within three calendar days of listing submission. Photos must be of the listed property and/or the surrounding neighborhood. For lots and land, if no photo is available, you may use a copy of the plat or the land template.
Repair Instructions: Upload one or more photos or insert the Land/New Construction template, if appropriate to the property type.
Cost of Repair: $250 fine if one or more photos are not uploaded within five calendar days of the warning notice date.
2013, ISSUE 2 LISTED MAGAZINE 9RAREALTORS.COM
6.5 DISCLOSURE OF DUAL/VARIABLE COMPENSATION
7.13 REPORTING PENDING STATUS
5.9 OFFICE EXCLUSIVES/EXEMPT LISTINGS
5.10 DELAYED ENTRY LISTINGS
denotes rules which are deemed correctable
denotes rules which are deemed uncorrectable
MLS rules and the REALTOR® Code of Ethics require that dual or variable compensation be disclosed to other MLS users. A dual or variable rate commission arrangement is one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant without assistance and a different commission if the sale/lease results through the efforts of a cooperating participant. It can also be one in which the seller agrees to pay a specified commission if the property is sold/leased by the listing participant— either with or without the assistance of a cooperating participant—and a different commission if the sale/lease results through the efforts of a seller.
Repair Instructions: Enter a “Y” in the dual/variable field in the compensation section of the listing.
Cost of Repair: $250 fine if the dual or designated disclosure is not added to the listing within five calendar days of the warning notice date.
Listing status must be updated to pending within three calendar days of contract ratification. Note: If the listing instructions direct the buyers agent to negotiate offers directly with the seller (limited service/MLS only listings), it is the responsibility of the buyer agent to notify the listing agent within three days of contract ratification. The listing agent then has three days from receipt of that notification to update the pending status.
Repair Instructions: None.
Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.
continued next page
If a seller does not wish to have their listing in the MLS, they must indicate those instructions in the listing agreement and a copy of the agreement must be filed with the MLS within three days of the sellers signature.
Repair Instructions: None. Failure to submit a copy of the listing agreement to the MLS service within three calendar days is not correctable.
Cost of Repair: $250 fine. Violations of this rule are considered uncorrectable.
If a seller requests that showings be delayed until a certain date, the listing must be entered into the MLS database within three calendar days of the date of the sellers signature. A “Y” should be entered in the delayed showing field followed by the date when showings will commence.
Repair Instructions: None. Failure to enter a delayed showing listing within three days of the sellers signature is not correctable.
Cost of Repair: $250 Fine. Violations of this rule are considered uncorrectable.
10 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
CVR MLS
CVR MLS CLASSES SEPTEMBER – NOVEMBER 2013A great way to earn free CE/PL credits!
A Mechanic’s Guide to the MLS continued
FRI 06iMapp™ Tax Records 1pm – 3pm New Member MLS Training 9am – 12pm
MON 09 10am – 12pme-Deal Instanet™ Workshop
MON 16Mobile Devices 1pm – 4pme-Deal Instanet™ Workshop 1pm – 3pm
FRI 20 9am – 12pmNew Member MLS Training
WED 02 1pm – 3pmMLS Road Rules
MON 07 DocBox™/Authentisign™ 1pm – 3pmNew Member MLS Training 9am – 12pm
THUR 17New Member MLS Training 1pm – 4pm
SEPTEMBER
WED 06 1pm – 4pmNew Member MLS Training
THUR 07 10am – 12pme-Deal Instanet™ Workshop
FRI 08 9am – 12pmBuyer Prospecting
TUE 12 10am – 12pmInstanet™ Forms/Transaction Desk
TUE 19 1pm – 4pmNew Member MLS Training
NOVEMBER
PHONE:804 422 5000
EMAIL: [email protected]
WEB: RARealtors.com/education
FOR MORE INFORMATION OR TO REGISTER
OCTOBER
12 LOCKBOX SERIAL NUMBER REQUIREMENT
12.2.3 LOCKBOX KEY USE RESTRICTIONS
ROADSIDE ASSISTANCE
If an active listing indicates lockbox call agent, lockbox call owner, lockbox go direct or Lockbox Call Tenant, the Supra™ lockbox serial number must be entered into the SUPRA LB Serial # field in Tempo™ within three days of the MLS listing entry date.
Repair Instructions: Enter the lockbox serial number. Time saving tip: When you place your lockbox on a property, use your phone to take a photo of the serial number on the box so you will have ready access to that information.
Cost of Repair: $250 fine if lockbox serial number is not added to the listing within five calendar days of the warning notice date.
Lockbox key holders must comply with the listing showing instructions. Use of the lockbox key to gain entry to a property for any purpose other than the exercise of authority or responsibility derived from a legally recognized brokerage agreement or the offer of cooperation by an agent or broker is prohibited. In other words, unless a listing states lockbox go direct, you must arrange your showings through the listing agent.
Repair Instructions: None.
Cost of Repair: $500 fine. Violations of this rule are considered uncorrectable.
For questions about entering or editing listings, an MLS warning notice, IDX, or MLS Rules and regulations, you can call 804 422 5000 or email [email protected].
The CVR MLS Road Rules class is offered bi-monthly free of charge for CVR MLS members. The class carries 2 hours of CE/PL credit and provides tips and techniques for avoiding fines and getting the most out of your MLS membership. The dates for the next two classes are October 2, 2013, 1pm-3pm and December 9, 2013, 10am-12pm.
2013, ISSUE 2 LISTED MAGAZINE 11RAREALTORS.COM
MEET THE
BOARD OF DIRECTORS
Christina Royal
Jim Napier
OFFICE AND YEARS IN REAL ESTATE: Virginia Properties (A Long and Foster Company); Licensed in May 1974.
EXPERIENCE AT RAR: Served on Grievance Committee; was involved with REALTORS® helping REALTORS®; Education committee; Taught for RAR from 1993 until 1998.
HOW DID YOU GET INVOLVED IN REAL ESTATE? As a young wife and mother, I wanted a career with flexibility and earning potential. My husband did not want me to work full time, so real estate seemed like a good compromise. He followed me into the business a year after I attained my license and the rest is history.
FAVORITE VACATION SPOT: Spent many summer vacations on the beach in North Carolina and still love the beach, but also love to cruise.
HOBBIES & ACTIVITIES OUTSIDE THE OFFICE: Travel; the Richmond Symphony; reading; spending time with my 3 incredible grandchildren; and family events with my sons, daughter-in-law, seven siblings, and almost 95-year-old mother.
OFFICE AND YEARS IN REAL ESTATE: President and Principal Broker of Napier REALTORS® ERA. Licensed as Sales Associate in 1976; Associate Broker in 1979 and Principal Broker 1990.
EXPERIENCE AT RAR: Served three terms as RAR Director; RAR President in 2002; currently Chairman of the Partnership for Housing Affordability and on the RAR Broker Council.
HOW DID YOU GET INVOLVED IN REAL ESTATE? Grew up in the family business.
FAVORITE REGIONAL TRADITION: Kayaking on the James and enjoying the eggplant parmesan at Mamma Zu’s or Edo’s Squid.
FAVORITE VACATION SPOT: Bald Head Island, NC and anywhere in Alaska.
HOBBIES & ACTIVITIES OUTSIDE THE OFFICE: Playing tennis, listening to live music, learning to play the guitar.
RAREALTORS.COM2013, ISSUE 2 LISTED MAGAZINE 11
THE NEW RVA HOMES APP
RAREALTORS.COM
This summer, CVR MLS proudly debuted the mobile application RVA Homes, giving members a useful tool and another way to connect with and engage clients during the home buying process.
In addition to providing the most accurate on-the-go access to listing information for REALTORS® and consumers, RVA Homes offers a variety of new features and capabilities:
• A touch sensitive “draw search” feature, used to retrieve listings within a drawn area on a map
• A “search nearby” feature that works with a GPS enabled device to locate listings near the user’s current location
• A one-touch maps function that provides agents and consumers with guided directions to each listing
• A “share app” feature that allows agents to send clients an invitation to download the app, which will then be sub-branded with that agent’s information
• The ability to save and share searches and favorite listings between agents and clients
GETTING STARTEDAgent User Name and Password Use the login/password you use for Tempo/Fusion™
to access your sub-branded app. If you have a photo uploaded into Fusion, it will load on the home screen, along with your name and contact information.
Invalid PasswordPasswords are case sensitive unlike Tempo/Fusion. If you are experiencing issues, try using all lowercase letters, then all capitalized letters, then lower case first letter, and capitalized first letter. Be sure to write down the letters you entered in the correct case for future use.
Agent LoginAfter downloading, be sure to click “Agent Login” to access the agent side of the app. At the top of the login page it will say: “Agents see more. Log in to view agent specific data and advanced search filters.”
Sharing the App with ClientsTap the “Share App” button. A screen will appear allowing you to select the method you would like to use (email, text, or social media). If a client already has the app, they can tap the “Add My Agent” button and add your MLS ID provided in the message you send.
QuestionsSearch “app” on blog.rarealtors.com for troubleshooting videos and tips. If this doesn’t solve your issue, contact the MLS Department at 804 422 5004 or [email protected].
CVR MLS
12 LISTED MAGAZINE 2013, ISSUE 2
FHA guidelines offer opportunities for qualified borrowers. These opportunities include:
•Down payments as low as 3.5%
•Gift funds allowed
•Fixed- and adjustable-rate loans available
•Competitive rates
Help your clients get the mortgage they need from the bank they can rely on.Call Bank of America today and ask us how an FHA loan might help your buyers become homeowners.
Call us today to learn more.
Help your clients go from home shoppers to homebuyers with an FHA loan from Bank of America.
Bank of America Home Loans804.525.10103601 Cox RoadRichmond, VA 23233http://mortgage.bankofamerica.com/OverviewOffice.aspx?search=1&id=1006
Minimum credit scores apply. Not all applicants will qualify.
THIS INFORMATION IS NOT INTENDED OR AUTHORIZED FOR CONSUMER DISTRIBUTION. Credit and collateral are subject to approval. Terms and conditions apply. This is not a commitment to lend. Programs, rates, terms and conditions are subject to change without notice. Bank of America, N.A., Member FDIC. Equal Housing Lender. © 2010 Bank of America Corporation. ARE3Q1C2 00-62-1628D 01-2011
A NEW MLS SYSTEM
IS COMINGCVR MLS to Premiere Matrix™ in 2014
After careful consideration and detailed analysis, the Central
Virginia Regional MLS will convert to the Matrix™ MLS system
during the first quarter of 2014. Matrix, from CoreLogic® (the
current CVR MLS vendor), is one of the fastest growing
multiple listing platforms in the United States and sets a
powerful new standard for multiple listing software. The
following are some of the new features available to CVR MLS
subscribers through Matrix:
PERFORMANCE Maximum speed is central to the Matrix product philosophy. Built for
performance from the ground up, the optimized system architecture
allows agents to work within the system faster than ever before.
INTEGRATED MAPPING Seamlessly combining search criteria, map, and results, the dynamic
mapping feature lets users click, zoom, and pan, while results
update in real time—automatically grouping map pins into clusters
when there are too many to display. Users can select listings from
the result list or directly from the map for superior versatility. Bird’s
eye view, street view, satellite view, and driving directions are just a
few of the many display options available to users.
STATS GENERATOROne of the program’s most sophisticated features—the stats
generator—provides agents with an endless array of statistical
analysis options. Starting with a search of any kind, agents can
generate stats for a specific market area, time frame, listing
status…or the entire multiple listing search database. Matrix offers
numerous preset reporting options, making it easy for agents to
generate up-to-date statistical reports featuring attractive charts and
graphs with just a few clicks. Advanced functionality allows for the
comparison of virtually any two market statistics on the same chart.
SPEED BARFrom listing records and tax records to agents and search
shortcuts, the speed bar dramatically reduces the time
required to perform searches of any kind within the system.
Enter any value to immediately search across the entire
system and across all table types. Easy-to-learn shortcuts
make searching faster than you ever dreamed possible.
CARTSThe program’s cart functionality offers agents greater listing
management control. Users can drop listings into any client’s
cart from virtually anywhere in the program, and then easily
view, email, map, or print the listings at their convenience.
This functionality provides a tidy way to work with multiple
clients while navigating the MLS.
SEARCH HISTORYWith Matrix, running a previous search is as simple as a
single mouse click. Matrix automatically saves your recent
searches—complete with a date/time stamp and the number
of results—and displays them in a list conveniently located
near the top of each page. Search history is a terrific time-
saving feature that is perfect for the busy agent serving
multiple clients at once.
CMAA vital component of any multiple listing system, the CMA
module provides agents with a sophisticated toolset for
creating professional listing presentations. Using the Matrix
CMA wizard, agents can customize reports by uploading PDF
pages, branding the front cover, adding price adjustments to
comparables, plus a variety of other options for assembling
a unique document tailored to the individual client. Users
can save incomplete CMAs, and print or email final reports
directly to the client portal.
CONCIERGEMatrix offers a variety of options when it comes to
automatically e-mailing listings to clients. The concierge
feature lets agents view and approve listings before sending
them. After being notified of new matches, agents can
approve or decline listings that meet their clients’ search
criteria. The concierge style of email management provides
greater control over listing data distribution, ultimately
fostering higher client interest and satisfaction.
CVR MLS
14 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
2013, ISSUE 2 LISTED MAGAZINE 15RAREALTORS.COM
CLIENT PORTALWith the client portal, agents can personally brand the
information delivered to buyers and sellers. Using the portal’s
split screen technology, clients can more effectively manage
listings by visually identifying where they are located on the
map. The portal also serves as a powerful communication tool
by allowing clients to categorize listings according to their level
of interest, as well as log their conversation notes to and from
the agent. Clients can further customize their portal experience
by creating and saving searches of their own. Matrix then
provides agents with detailed client activity and portal usage
statistics.
LISTING INPUTMatrix simplifies and economizes listing maintenance with an
easy-to-use input wizard that automatically geocodes properties
and allows the saving of incomplete records. With the Matrix
photo manager, users can upload multiple images at once
and then add an optional description to each. In addition to
this, Matrix provides a supplemental control that makes the
management of listing documents easier than ever.
DASHBOARDThe agent dashboard (i.e. Matrix home page) was designed to
provide at-a-glance summaries of important information and
single-click access to major program functions. Hot sheets,
contacts, market statistics, portal activity and my listings are just
a few of the dashboard’s many areas. By adding, removing,
and rearranging individual dashboard elements, each user can
customize their home page to perfectly suit their specific needs
and preferences.
COUNT-ON-THE-FLYWith Matrix count-on-the-fly, agents see a real-time count
of exactly how many listings match their criteria before ever
submitting a query. Fast listing count feedback makes it easy for
agents to quickly create a search that yields the desired number
of results.
TAX INTEGRATIONMatrix offers multiple public record integration options to suit the
specific needs of your MLS. By importing and hosting tax record
data within the system, Matrix allows for advanced searching,
analysis and report generation. Matrix also works with iMapp™ tax
records, providing a direct link from the listing record in Matrix to
the corresponding iMapp record in the system.
HIT COUNTERMatrix’s hit counter functionality allows agents to track clients’
activity and interactions with the system. Every visit and click
within the client portal is tracked and exposed to the listing
agent. Information such as the number of times a listing has been
categorized as a favorite, possibility, or discard is made available.
The listing hit counter feature can be used to quickly and accurately
gauge consumer interest in a new listing.
CONTACT MANAGEMENTMatrix incorporates powerful contact management functionality. By
keeping contact records in Matrix, agents can easily communicate
with and track the activity clients and prospects. A flexible import
tool makes it quick and easy to transfer records from a variety of
other contact management systems.
HOT SHEETSMatrix provides a broad range of hot sheet options and functionality.
Agents can use a standard system hot sheet or create custom
hot sheets to suit their unique needs. Change of status, price,
dates, and a variety of other details can all be included in agent-
customized hot sheets. This essential functionality keeps agents
up-to-date on the very latest market conditions.
AGENT INFORMATION MANAGERUsing data from the roster, agents can add photos and
customize their personal information as it appears in the Client
Portal, Agent Banners, CMA Cover Sheet, and Email Signature—all
from a single location.
BUTTON BARThe Matrix button bar consolidates all page functionality into one
convenient area for the agent. Perform multiple actions, refine
search results, save specific criteria, or group listings into carts—the
Matrix button bar does it all.
ATTEND A DEMONovember 18th and 19th
CoreLogic® will offer demonstrations at RAR on the Matrix MLS
system. Demo times will be posted on the MLS login screen and
on RARealtors.com closer to these dates. Save these dates on
your calendar and attend a preview session.
16 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
Achieving Their Dreams Begins With Exceeding Yours.
At Summit Mortgage, our success is built on earning your trust. Trust that your client will receive exceptional service. Trust that we deliver what we promise. The kind of trust that helps you sleep at night knowing we have it handled.
We Believe In Building Relationships, Not Sales Pitches.
Tommy Samuel - Branch ManagerP: (804) 658-0384 • www.SummitLoansRichmond.com
1519 Huguenot Road Suite 200 • Midlothian, VA 23113NMLS ID #1041 (www.nmlsconsumeraccess.org)
CVR MLS
GET SOCIAL WITH YOUR MARKET KNOWLEDGETo increase your online presence, have your name more frequently appear in search engines, and position yourself as a real estate guru within social spheres, rbiStats™ can help.
rbiStats™ makes it simple to customize and chart local market trends
and statistics AND it makes the social sharing of these customizable
graphs online a breeze. Each readily available graph at cvrmls.rbintel.
com/statistics has social share links by it; including a code generator
to embed the graph into a blog; a print/export feature to print the
graph or save it to a hard drive for future reference/comparison; and a
share button to share the graph (along with commentary) on over 300
different online platforms, including Facebook, Twitter, and Google +.
There are some basic graphs and statistics on the page which are
free and available to all CVR MLS members. These are excellent
references to get started and get a feel for the sharing functionalities.
To delve a little deeper into market trends, an upgrade subscription
option is available, which allows for maximum chart, graph and map
interaction and customization. The service, known as rbiEXPERT, is
available for as little as $16.66/month (with an annual subscription).
If you haven’t yet tried out this supplemental statistics tool, be sure to
take advantage of the free 14-day test drive at:
cvrmls.rbintel.com/products-and-services/subscribe-now.
Make the most of this opportunity by using it to put together top notch
listing presentations during your trial period. For video demonstrations on
how the charts and sharing features work, visit:
cvrmls.rbintel.com/support/demo-videos.
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2013, ISSUE 2 LISTED MAGAZINE 17
18 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
THUR 5 9am – 12pmFrank Dodd Act Seminar & HB 210
MON 9 1pm – 3pmMobile Devices
WED 11 9am – 5pm(Day 1) CE Mandatory 8 hrs THUR 12 9am – 5pm(Day 2) CE/PL 8 hrs Electives
FRI 13 9am – 5pmShort Sales & Foreclosures (SFR)
MON 16 9am – 12pmRSA Agency
TUE 17 1pm – 4pmResidential Lease/Purchase Contract Workshop
WED 18 8am – 5pmGRI 403: Personal Promotion
THUR 19 8:30am – 5pmPL Mandatory Ethics/Agency/Law
MON 23 9am – 5pmABR Core (Day 1)
TUE 24 9am – 5pmABR Core (Day 2)
THUR 26 9am – 5pmBroker CE 8 hrs
FRI 27 9am – 5pmePro Designation Course (Classroom Part 1)
MON 04 8am – 12pmBroker Office Policy
THUR 07 9am – 12pmFair Housing & the Practice of Real Estate
TUE 12 1pm – 4pmRSA Agency
WED 13 9am – 5pm(Day 1) CE Mandatory 8 hrs
THUR 14 9am – 5pm(Day 2) CE/PL 8 hrs Electives
FRI 15 8:30am – 5pmPL Mandatory Ethics/Agency/Law
FRI 15 9am – 12pmAdvanced Contract Writing
WED 20 8am – 5pmGRI 410: The Code of Ethics is Good Business
THUR 21 9am – 5pmBroker CE 8 hrs
WED 09 9am – 5pm(Day 1) CE Mandatory 8 hrs
THUR 10 9am – 5pm(Day 2) CE/PL 8 hrs Electives
MON 14 9am – 5pmManaging Single Family Homes WED 16 8am – 5pmGRI 412: Construction & New Homes
FRI 18 8:30am – 5pmPL Mandatory Ethics/Agency/Law
MON 21 9am – 12pmFair Housing & the Practice of Real Estate
MON 21 1pm – 4pmRSA Agency
THUR 24 9am – 12pmBrokerage Agreements
MON 28 9am – 12pmAnatomy of the Residential Contract
MON 28 1pm – 4pmContract Drafting Workshop
WED 30 9am – 5pm(Day 1) SRES: Seniors Real Estate Specialist
THUR 31 9am – 5pm(Day 2) SRES: Seniors Real Estate Specialist
SEPTEMBER
NOVEMBER
OCTOBER
RAR EDUCATION CALENDAR SEPTEMBER – AUGUST 2013
FOR MORE INFORMATION OR TO REGISTER (p) 804-422-5000
(w) RARealtors.com/education
2013, ISSUE 2 LISTED MAGAZINE 19RAREALTORS.COM
ADVANCED CONTRACT WRITING
FRIDAY, NOVEMBER 15, 2013 | 9AM – 12PMINSTRUCTOR: Michael Lafayette
Today’s real estate transactions are complex and require superior contract preparation skills. Attorney Michael Lafayette provides instruction on the effective use of addendums, avoiding ambiguity and recommended language and techniques for addressing the most common deal breakers. Pre-requisite: Anatomy of the Residential Contract
CREDITS:CE: 3 hrs ContractsPL: 3 hrs Offer to Purchase
RAR MEMBER FEE:$55 Before 11/8/13$65 After 11/8/13
$38.50 with the PLE Passport Program
CREDITS:CE: 14 hours Electives
1 hour Agency 1 hour Law
PL: 16 hours Elective
SRES®: SENIORS REAL ESTATE SPECIALIST (2-DAY COURSE)
THURSDAY, OCTOBER 31, 2013 | 9AM – 5PM
Adults aged 50+ represent more than 20% of the U.S. population. For senior adults, the homes that they live in are their largest asset and account for much of their net worth. When you attend the 2- Day Seniors Real Estate Specialist (SRES®) Designation Course you will:
• Gain an understanding of the distinct real estate goals, concerns, and needs of seniors today• Learn the key differences in housing options, such as age-restricted communities, age-in-place design and assisted living• Understand the application of the Housing for Older Persons Act (HOPA)• Become familiar with reverse mortgages and the use of pensions, 401k accounts, and IRAs in real estate transactions• Become familiar with the various professional services such estate planners, reverse mortgage lenders, staging specialists and the
lifestyle needs of today’s seniors
RAR MEMBER FEE:$199 Before 10/16/13$250 After 10/16/13$139.50 with the PLE Passport Program
CREDITS:CE: 3 hrs ContractsPL: 3 hrs Offer to Purchase
RESIDENTIAL LEASE AND PURCHASECONTRACT WORKSHOP
TUESDAY, SEPTEMBER 17, 2013 | 1PM – 4PMINSTRUCTOR: Michael Lafayette
This course is recommended for agents and brokers. Market conditions have spurred an increased demand for Lease-Purchase and Rent with Option to Purchase contracts. These types of hybrid agreements are challenging to create and can create risk exposure for the parties if not properly prepared. In this workshop, RAR Legal Counsel Michael Lafayette will show you how to protect your clients’ interests, appropriately conform the lease and/or contract documents, and avoid mistakes and omissions common in these arrangements.
RAR MEMBER FEE:$55 before 9/10/13$65 after 9/10/13*
*Call for non-member pricing
CVR MLS ROAD RULES WEDNESDAY, OCTOBER 2, 2013 | 1PM-3PMINSTRUCTOR: Peggy Lynch
In this informative class, Peggy Lynch will review the recent changes to the rules and regulations as well as the enforcement process. Learn how these rules and regulations help you to avoid DPOR and ethical violations, what your duties and rights are as a CVR MLS user and what to do if you receive a warning notice. Don’t miss this opportunity to avoid fines and penalties.
CREDITS:CE: 1 hour of Ethics and 1 LawPL: 2 hrs electives
FREE FOR CVR MLS MEMBERS TO ATTEND
LEARN HOW TO AVOID FINES & PENALTIES WHILE EARNING FREE CE/PL CREDIT
Register at RARealtors.com or call 804 422 5000
$38.50 with the PLE passport program
RAREALTORS.COMRAREALTORS.COM
RICHMOND REAL ESTATE TRENDSOCTOBER 22, 2013
To Register
Online: RARealtors.com
Phone: 804 422 5000
Registration Fee:
$20 through 10/1/13
$25 After 10/1/13Chris Chmura President and Chief Economist, Chmura Economics & Analytics
Dr. Bob Holsworth Founder, VirginiaTomorrow.comManaging Principal, DecideSmart
Join Chris Chmura and Bob Holsworth at the Virginia Museum of Fine Arts for an insightful look into the current economic and political climate, as well as a glimpse into how these developments will likely shape the near future of the housing industry. Cocktail reception to follow in the Marble Hall.
REALTORS® are viewed as trusted advisors on local market conditions. Don’t miss this opportunity to hear from two highly esteemed experts and build on current market knowledge.
PROFESSIONAL DEVELOPMENT
20 LISTED MAGAZINE 2013, ISSUE 2
To Register
Online: RARealtors.com
Phone: 804 422 5000
Registration Fee:
$20 through 10/1/13
$25 After 10/1/13
THE DIFFERENCE IS IN THE DETAIL.
HHHuntHomes.com
Introducing the HHHunt Homes
Vacation and Gift Card Giveaway!
3.5% COMMISSION+$150 Visa Gift Card
4th+ home sale
3.0% COMMISSION+$100 Visa Gift Card
2nd & 3rd home sales
2.5% COMMISSION+$50 Visa Gift Card
1st home sale
Up to $150GIFT CARD
per sale
NYC FIJI
The more you sell, the more you earn. Sell any home now through December 31, 2013 and you qualify for our Realtor Rewards increased commission program. In addition, you will receive a visa gift card and
be entered into our grand prize drawings! Just our way of saying Thank You for partnering with us!
Limited time only. Certain Restrictions apply. Information deemed reliable, but not guaranteed. Offers, Prices and Promotions subject to change without notice. Fiji grand prize will be a $5.000 travel voucher. NYC trip will be a $3,000 travel voucher, and in the event of a tie, a drawing will determine winner. Cannot be combined with any other offers. Promotion valid on all contracts written between January 1, 2013 and December 31, 2013. Pricing is subject to change without notice. Must be present at grand prize drawing event in January 2014 to be eligible for the grand prize giveaway. See Sales Executive for full details.
Earn a bonus gift card with every sale;
our way of saying Thank You
Weekend shopping trip in NYC for realtor
with the most sales with HHHunt Homes.
For every HHHunt sale get an entry for a grand prize trip to Fiji!
The more you sell, the betteryour chances of winning.
HHH-1726 2013 Realtor Incentive Program H1 4.indd 1 2/13/13 12:31 PM
RAREALTORS.COM
So, what does this mean for new salesperson
licensees who have not completed their 30 hours of
PLE? If you are reading this article and began your
post licensure education after January 31, 2013, your
PLE credit hours may be at risk. If you have taken
classes carrying PLE credit, you may only use those
credits to satisfy your post license education if you
complete all of the remaining hours in the PLE track
before December 31, 2013 (regardless of when your
license was issued). If you do not complete all 30 of
your PLE hours by December 31st, as of January 1,
2014 any PLE credit hours you have acquired will not
count toward your 30 hour requirement, and you will
need to take 30 hours of the new SPLE curriculum
before your one year anniversary date.
The RAR education passport program can help
you secure those remaining PLE hours. The PLE
Passport allows you to select a customized set
of PLE classes covering the hours you need and
register for those classes at a 30% discount.
This RAR member benefit is available to all new
salesperson licensees who need or want to
complete their education hours before the end of
the year. Passports can be purchased in 3, 6 or 12
hour blocks and all Passport holders receive the
required 3 hour Fair Housing course free of charge.
Your PLE hours and the PLE Passport program both
expire on December 31, 2013. If you have questions
about your post licensure requirements, want to
check your credits, or register for your custom PLE
Passport, call 804 422 5000.
New salesperson licensees must complete 30-hours of approved post-license education curriculum within one year of obtaining their salesperson licenses. Since 2004, new salesperson licensees have satisfied this requirement by completing the Three-Track Post-License Education (PLE ) program. On July 1, 2013 a new Single Track Post Licensure Education (SPLE) requirement went into effect.
The PLE program is being phased out and will EXPIRE on December 31, 2013.
NEW PLE PASSPORT PROGRAM ASSIST NEW SALESPERSON REQUIREMENT
PROFESSIONAL DEVELOPMENT
Get real estate license info, quick links to DPOR forms and applications, Fair Housing updates and online license renewal services.
“LIKE” VIRGINIADPOR ON FACEBOOK
22 LISTED MAGAZINE 2013, ISSUE 2
RAREALTORS.COM
NEW POST LICENSURE EDUCATION REQUIREMENTSEFFECTIVE JULY 1, 2013
New Salespersons with license expiration dates between July 1, 2012 and June 30 2014 must complete the 3 hour Residential Standard Agency (RSA) course.
Fair Housing 2hrs
Escrow Mgmt. 3 hrs
Agency3 hrs
Ethics3 hrs
RE Law8 hrs
Contract6 hrs
Risk Mgmt.3 hrs
Industry Trends 2 hrs
New Salespersonslicensed between July 1, 2012 and June 30, 2013
New Salespersons licensed after June 30, 2013
NEW 30 hour Single Track Post Licensure (SPLE)8 mandatory course categories totaling 30 hours
30 Hour Post Licensure (PLE) 15 mandatory course categories and 15 elective hours
IMPORTANT NOTICE Licensees who have begun a 30 hour PLE track MUST complete all 30 hours of PLE before December 31, 2013. All PLE hours expire as of December 31, 2013. Licensees who DO NOT complete their 30 PLE hours by year end will be required to complete 30 hours of SPLE prior to their one year license anniversary.
If you have questions about your post licensure education please call theRichmond Association of REALTORS® Education Department 804 422 5000.
NEW SPLE Track
2013, ISSUE 2 LISTED MAGAZINE 23
PROPOSED MEALS TAX :AN INVESTMENT IN HENRICO AND CHESTERFIELD
On November 5, when Henrico County voters cast their ballots for
statewide candidates, they will also vote on a 4% meals tax referendum.
The Henrico Board of Supervisors unanimously endorsed the ballot
measure in order to generate the revenue needed to close a $33 million
dollar budget gap for fiscal year (FY) 2015. The revenue generated by
the meals tax will be used exclusively to fund the operational needs and
capital projects of Henrico public schools.
How We Got Here
Due to the recession, Henrico and its citizens suffered a $4 billion loss in real estate value. Because Henrico
(like all other localities in Virginia) relies heavily on real estate taxes, county revenues have decreased
dramatically each year since FY 2009. Additionally, the General Assembly’s decision to obligate local
governments to pay into the Virginia Retirement System (VRS) for teachers dealt another staggering blow
to the county’s budget. This unfunded mandate will require the county to pay $500 million into VRS in the
next two decades.
Steps Henrico has Taken to Address the Shortfall
Henrico has a well-deserved reputation for fiscal conservatism and efficient, effective management. During
the economic downturn, Henrico did not raise real estate taxes, eliminated $115 million from its budget
over the last four years, reduced its workforce by 650 positions, utilized $100 million in cash reserves and
reduced the school system’s budget by $70 million. These measures have allowed the county to make the
least visible, least painful cuts without decreasing the quality of services delivered to Henrico citizens.
GOVERNMENT AFFAIRS
RAREALTORS.COM
“Any cuts will affect the quality of services delivered to Henrico citizens, particularly our children’s educational experience.”
24 LISTED MAGAZINE 2013, ISSUE 2
2013, ISSUE 2 LISTED MAGAZINE 25RAREALTORS.COM
Where Things Stand Now
The County needs $33 million to meet its FY 2015
obligations. Of this $33 million, $18 million is needed
for the school system’s budget. A 4% meals tax
generates $18 million annually, as would a 6¢ increase
in the real estate tax. If the meals tax referendum is
defeated, the County will most likely need to raise the
real estate tax by 6¢ (per $100 of value) or reduce the
budget for schools and public safety. Seventy-six percent
of the County’s budget is devoted to education and
public safety.
Reductions in these services would adversely affect
all residents of and businesses in Henrico. Because
the school system has already made cuts in programs,
90% of the schools budget is now personnel costs; so
additional cuts to the schools will invariably drive up
the pupil/teacher ratio. Any cuts will affect the quality of
services delivered to Henrico citizens, particularly our
children’s educational experience.
Why The Meals Tax?
• A 4% meals tax raises $18 million annually as would a
6¢ increase in the real estate tax rate.
• Unlike the real estate tax, the meals tax is an optional tax (if
a person chooses to eat out, the person pays the tax.)
• Over 40% of the meals tax revenues will be paid by
non-county residents.
• For a house valued at $250,000, a 6 cent increase in
the real estate tax results in an annual increase of $150;
that same household would have to eat out to the tune
of $3,750 each year to pay the same in meals taxes.
• An increase in the real estate tax is far more threatening
to the County’s economic development prospects than
a meals tax; at 87¢ per $100, Henrico’s tax rate is the
lowest of the fifteen largest localities in Virginia.
• Over 200 jurisdictions in Virginia have a meals tax.
• Despite a meals tax, the City of Richmond has seen
phenomenal growth in the restaurant industry and an
increase in taxable sales.
26 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
The referendum questions focus on:
• Issuing debt of $304 million in school projects — renovations
to ten schools and one new school to ease overcrowding at
Watkins and Bettie Weaver elementary schools.
• Issuing debt of $49 million to replace a near-obsolete
communications system used by police, fire and
emergency personnel.
• Seeking a meals tax of 2% to address the public
education and public safety capital projects noted above.
While the 2004 school bond referendum focused on
addressing growth and overcrowding issues, this fall’s
bond package focuses on revitalizing older schools. The
average age of the elementary schools included in the
bond referendum is sixty-two years, for middle schools it
is forty-seven years.
The schools selected for revitalization serve the County’s
aging neighborhoods most in need of revitalization.
The meals tax will ensure the County has the revenue
needed to carry out the revitalization outlined within the
comprehensive plan. A direct correlation exists between
school performance and property values, thus the County
must place a premium on efforts that will maintain, and
where necessary, revitalize these areas. Improving the
County’s aging schools will improve the surrounding
neighborhoods and ensure these neighborhoods remain
vibrant and attractive for current and future homeowners.
Why Is The Meals Tax Important To REALTORS®?
This meals tax referendum will help maintain a strong,
competitive school system that is the cornerstone of
a flourishing Henrico County. Individuals and families
will not buy a house until they have first bought into a
community’s quality; schools are an essential element
in that quality of life.
Henrico has a reputation for being a well-managed
county, with excellent jobs and amenities, a high-quality
transportation system and a nationally regarded public
education system. If REALTORS® want Henrico to retain
its competitive advantages—a low tax environment
that attracts businesses and a world class educational
system that not only produces work-force ready talent
but also attracts jobs and residents to the County—then
they should support the meals tax in November.
Chesterfield County Referendums and School Revitalization
Chesterfield voters will also have the opportunity
to vote on a meals tax referendum in November.
Chesterfield voters will decide three referendum
questions: two bond issues and a meals tax.
GOVERNMENT AFFAIRS
2013, ISSUE 2 LISTED MAGAZINE 27RAREALTORS.COM
23www.RAReal tor s .com LISTED • 2010 ISSUE 1
Richmond Association of REALTORS®
8975 Three Chopt Road • Richmond, Virginia 23229 Ph 804.422.5000 • Fx 804.422.5088
You.Every year, there are legislative proposals that place the real estate industry at risk. Make your RPAC investment now to ensure our continued success. Go to www.RARealtors.com today!
Now More Than Ever
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RAREALTORS.COM
WHAT MEMBERS SAY ABOUT RAREarlier this year, RAR surveyed its membership to gauge member satisfaction and identify areas for improvement. Thank you to all who provided feedback. Overall, the results were quite positive and insightful. A strong majority of respondents find great value in the products and services of RAR and CVR MLS.
Over 76% of members surveyed rated the overall value of RAR’s products and services somewhere between “good” and “excellent.”
Over 73% rated the value of CVR MLS products and services between “good” and “excellent.”
OVERALL VALUE OF CVR MLS PRODUCTS & SERVICES
THE VALUE OF CVR MLS
17.62%
25.24% 31.90%
19.05%6.19% EXCELLENT
POOR
GOOD
FAIR
VERY GOOD
20.48%
25.24% 30.95%
17.62%5.71% EXCELLENT
POOR
GOOD VERY GOOD
FAIR
RAR’S EDUCATION PROGRAM When asked how they would rate the overall quality of the education provided by RAR, almost 90% of respondents indicated that they ranked it somewhere between “good” and “excellent.” A vast majority of participants ranked RAR’s education program between “very good” and “excellent” for course selection, convenience of class times, ease of registration, and the instructors’ knowledge of materials.
25.29%
40.80%
EXCELLENT VERY GOOD GOOD FAIR POOR
8.62%
1.72%
23.56%
28 LISTED MAGAZINE 2013, ISSUE 2
RAREALTORS.COM
Over 91% of members surveyed responded that when interacting with the staff of RAR, the member service they receive falls somewhere between “good” and “excellent.” The greater majority of participants responded “excellent” (over 39%).
About 93% of respondents agreed or strongly agreed that RAR is “responsive.” Over 95% agreed or strongly agreed that RAR is “professional.” Over 87% agreed or strongly agreed that RAR is easy to do business with. Finally, over 77% agreed or strongly agreed that RAR looks out for their interests.
strongly agree disagree
agree strongly disagree
Over 81% of survey participants rated the quality of RAR’s lobbying efforts between “good” and “excellent.”
facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative
great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective
dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive
improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good
knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive
friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary
e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective
dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive
improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good
knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective dedicated strong informed beneficial comprehensive
friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary
e�ective dedicated strong informed beneficial comprehensive friendly innovative organized competent proactive excellent good knowledgeable professional informative great accessible functional progressive service concerned valuable adequate progressive supportive helpful responsive improving reliable thorough e�cient timely facilitating quality necessary e�ective
dedicated strong informed beneficial comprehensive friendly innovative organized competent
informative
helpful
valuableprogressiveinnovativeorganized
faci
litat
ing
proa
ctiv
ene
cess
ary
good
serv
ice
com
pete
nt com
preh
ensi
ve
qualityfriendlyreliable
knowledgeable
responsive functional
excellent
accessibleinformed
effective
concernedadequate
efficient
great
beneficial
concerned
timely
thoroughimproving
greatstrong
concerned
friendly
professional
grea
tfa
cilit
atin
gde
dica
ted
supp
ortiv
e
stro
ng
Generated from RAR member-supplied adjectives.
EXCELLENT VERY GOOD GOOD FAIR
POOR
39.05%
30%
22.38%
6.67%
1.90% EXCELLENT VERY GOOD GOOD FAIR
POOR
19.58%
38.10%
23.81%
13.76%
4.76%
RAR’S MEMBER SERVICE
RAR’S RESPONSIVENESS MEMBERS DESCRIBE RAR
RAR’S LOBBYING EFFORTS
41.43%RAR IS RESPONSIVE
RAR IS PROFESSIONAL
51.43%
47.14%
5.71%
3.81%
1.43%
0.95%
48.10%
RAR IS EASY TO DO BUSINESS WITH
RAR LOOKS OUT FOR MY INTERESTS
47.62%
45.71%
39.52%
31.43%
9.05%
15.71%
3.81%
7.14%
2013, ISSUE 2 LISTED MAGAZINE 29
30 LISTED MAGAZINE 2013, ISSUE 2RAREALTORS.COM
Experience counts. Experience the REMN difference.
The mortgage company built with the customer in mind.
Founded in 1989, Real Estate Mortgage Network serves the lending needs of home buyers, real estate professionals and builders across the country. Our associates are passionate
about fulfilling the American dream, and realize they are the key to unlocking the mortgage process. In 2012 alone, REMN closed nearly $5 billion in home loans,
solidifying its position as one of the largest independent non-bank lenders in the U.S.
At REMN, we have a loan program for every situation as well as mortgage solutions that many traditional lenders do not have, including:
• FHA, USDA, VA, Conventional with 3% and 5% down payment options.• Both FHA and Conventional Home Renovation Loans with Concierge Service to buyer and contractor.• Short on Sale (SOS), a division created to help Agents and sellers throughout the Short Sale process.
• Personal service that’s sometimes hard to find in the financial services industry.
Contact Lindy Pond, Branch Manager, Loan Originator (NMLS # 203141) at 804.482.0606 / [email protected] / remn.com/LindyPond
Learn more about our growing company at www.remn.com.
Real Estate Mortgage Network, Inc. is located at 4870 Sadler Road, Suite 300, Glen Allen, VA 23060. Licensed by the Virginia State Corporation Commission # MC 3046. Visit www.remn.com for more information.
Working with the right team makes all the difference.
Monarch Mortgage continues to spread its wings through Richmond.
Monarch Mortgage offers a wide array of loan programs and competitive low interest rates tailored to fit your needs. With local processing, closing and underwriting the decisions are made here, that’s right in Richmond. We have all the right tools to make your loan process fast, easy and enjoyable. So if something has been missing with your mortgage lender, we invite you to join a strong bank with a growing reputation.
Larry Baughman804-615-1544
[email protected]# 706210
Greg Cuenin804-639-8526
[email protected]# 476362
Vanessa McLane804-986-5096
[email protected]# 698967
Bebe Jessee804-389-2759
[email protected]# 706210
Kimberly Pannell804-337-3992
[email protected]# 476337
Carey Sousa804-281-4441
[email protected]#1011236
Laura Pollock804-639-8524
[email protected]# 848959
Trey Cooper757-652-1504
[email protected]# 764387
www.monarchmortgage.com I Midlothian: 14700 Village Square Place I Richmond: 1801 Bayberry Court Suite 201Member FDIC EQUAL HOUSING LENDER
www.CapCenter.comCap Center, LLC I 4510 Cox Road I Suite 402 I Glen Allen, VA 23060 I 804.968.5000
* Certain limitations may apply. CapCenter is licensed by NMLS, I.D. Number 67717. More information is available atwww.nmlsconsumeraccess.org.
The perfect closing – it’s whatevery realtor hopes for. Nomistakes. No surprises. Justsmooth sailing with every detailcovered so everybody leaves thetable happy. That’s how we dothings at CapCenter. Great ratesand zero closing costs are ourrecipe for success with borrowers.
CAPCENTERMORTGAGECLOSINGS AREALWAYSA
PIECEOF CAKE.But we add two other specialingredients that realtors reallylike, also—a streamlined easyloan process and attorneyrepresentation for our customersat closing, paid for by CapCenter.So our closings are a piece ofcake. And for our realtor partners,that leaves a very sweet taste intheir mouths.
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