![Page 1: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/1.jpg)
Self Service Troubleshooting Tools TRM TAAS Presentation
![Page 2: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/2.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
What is TAAS?
• Citrix created "Tools As A Service" to help customers self diagnose and resolve many issues without the need to for a support call.
• Data is collected and transmitted via our collection tool Scout.
• CDF Tracing, Event log collection, Product Specific logs
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
Scout
• What is Scout?
• What does it do to my server?
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
Scout - Demo
• Running Scout / Upload
• Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
• TAAS Siteᵒ Auto-analyze
ᵒ Hotfixes
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 8: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/8.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 9: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/9.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 10: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/10.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 11: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/11.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 12: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/12.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Scout– Demo
![Page 13: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/13.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
• TAAS Site – Login
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
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© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 16: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/16.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 17: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/17.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 18: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/18.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 19: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/19.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 20: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/20.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 21: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/21.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 22: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/22.jpg)
© 2012 Citrix | Confidential – Do Not Distribute© 2012 Citrix | Confidential – Do Not Distribute
TAAS Site Overview – Demo
![Page 23: Self Service Troubleshooting Tools TRM TAAS Presentation](https://reader035.vdocuments.us/reader035/viewer/2022062407/56649d835503460f94a69cc1/html5/thumbnails/23.jpg)
Links/Additional Info
TAAS
https://taas.citrix.com/AutoSupport/
https://taas.citrix.com/AutoSupport/howitworks/
Citrix Scout
http://taas.citrix.com/scout
http://support.citrix.com/article/CTX130147
Videos
Citrix Scout for XenDesktop 5.xᵒ http://www.citrix.com/tv/#videos/5584
Using Scout to gather data from XenApp & XenDesktop Systemsᵒ http://www.citrix.com/tv/#videos/7668
How to Gather & Analyze data using Scout & TaaSᵒ http://www.citrix.com/tv/#videos/9268
How to Collect Diagnostic Information for XenServer (System Status Report)
http://support.citrix.com/article/CTX125372
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Questions?
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Work better. Live better.Work better. Live better.