Download - Self Management – It’s About Communication
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Self Management – It’s About Communication
Marti Funnell RN, MSN, CDECecilia Sauter MS, RD, CDE
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Objectives
• Identify Personal Goals of the Self-Management Session
• Describe self management support• Apply self management support strategies and
principles
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COMMUNICATION SKILLS
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Opening the Door
• How often…• How much• Why…• Tell me about…• Help me understand…• What, if any…• What else…
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Keeping the door open
In what ways? Why do you think that is? Can you tell me more about that? Why do you feel that way? How did that make you feel? What was that like for you?
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Responding
•Encouraging conversation•Silence•Making reflections•Labelling emotions
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Using Reflections: Listen and Empathize
• Reflect what was said• Use his/her words• Do not make it sound like a question• Test whether you are understanding
him/her– “If I understand you correctly…”– “It sounds like you are frustrated with…”– “Its been difficult for you to…”
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No Advice
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No Shoulds
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Resource