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Security, Compliance and
Customer Experience – A
Balancing Act
Anne Myers
Member Advisory Board
TokenOne
![Page 2: Security, Compliance and Customer Experience A Balancing Act · 2015-03-11 · Customer Experience – A Balancing Act Anne Myers Member Advisory Board TokenOne. Security, Compliance](https://reader034.vdocuments.us/reader034/viewer/2022042305/5ed0ca546d761e663b7d2320/html5/thumbnails/2.jpg)
Security, Compliance and Customer
Experience
A Balancing Act
Anne Myers Member Advisory Board, TokenOne
![Page 3: Security, Compliance and Customer Experience A Balancing Act · 2015-03-11 · Customer Experience – A Balancing Act Anne Myers Member Advisory Board TokenOne. Security, Compliance](https://reader034.vdocuments.us/reader034/viewer/2022042305/5ed0ca546d761e663b7d2320/html5/thumbnails/3.jpg)
The Banker’s Dilemma
Compliance
Cost Customer
Experience
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IT Security in Banking
Cost Compliance
Customer Experience
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An example: Multi-Factor Authentication
Proving User Presence
• What you know
• What you have
• What you are
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What do customers want?
• My funds are safe and secure
• The service is easy to use
• The service is reliable
• Protect my identity
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A critique of commonly used methods
• Customer
• multiple and complex passwords
• SMS issues
• device issues
• Cost
• infrastructure
• SMS
• password management
• Compliance
• proving user presence
• password management processes
• vendor hacking risk
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Are biometrics the solution?
• Customer
• reliability
• non-revocable
• personal data concerns
• Cost
• expensive
• capture
• Compliance
• biometrics are not a secret
• secure storage of templates
• technical or legal standards
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The New Knowledge Factor
Something you know BUT it is
• never entered
• never stored
• never revealed
It is a secret that is never shared - with anyone
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The Nirvana for Multi-Factor Authentication?
• Highly secure
and can be easily revoked
• Easy to use
I don’t have to remember a range of complex passwords
• Reliable
even when there is no connectivity
• Enables me to keep my secrets secret
- from everyone
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Nirvana?
Factor Method
What you know
Confirmation of a PIN without ever entering the actual PIN using a One time password
What you have
Proof of control of the users smartphone via a tokenised solution
What you are
Backed up by use of TouchID or other biometric
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What do customers want?
• My funds are safe and secure
• The service is easy to use
• The service is reliable
• Protect my identity
…all of which reduce your fraud
costs and improve your compliance
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To find out how TokenOne will redefine your
Identity Assurance expectations contact us at: