Download - Scripps Carmel Valley ROI Internship
Scripps Carmel ValleyHEIT 260 Directed Clinical Practice (DCP) Professor RendaRoberta SteeleDecember 11, 2015
Carmel Valley Clinic, San Diego, CaliforniaScripps
My DCP GOALS
TEAMWORK
• Learn from and Be part of a Health Information Team•Go the “extra mile” with staff •Give Scripps Patients “extra care”•Be a Team Member by helping where ever the need•Work hard and efficiently•Contribute•Be grateful
My DCP GOALS
CLINIC FORM COMPLETION
• Designated Patient Representative• Assisted 9 Patients with DPR form
completion• Forwarded to add to Patient’s chart
• Release of Information ROI experience• Answered 62 ROI phone calls• Assisted 49 Walk-In Patients with ROI
form completion• Completed in office (or)• Submitted to “Central” Westlake
Office
My DCP GOALS
QUALITY IMPROVEMENT
• MDI Data Analysis•Managing for Daily Improvement Suggestions matrix spreadsheet• RESPECT Waste spreadsheet
My DCP GOALS
Spreadsheets Creation
QUALITY IMPROVEMENT
• Excel Data Spreadsheet and Chart Development•QA Productivity Workflow Zone 2 Clinics•ROI Calls and Walk-In Traffic
My DCP GOALS
Spreadsheets and Charts Creation
QUALITY IMPROVEMENT
• Quality Control•ASC Audit: 1,064 patient chart contents vs cover sheet•Audited 4,660 employee prep, scan, index registration and insurance patient charts in Allscripts program
My DCP GOALS
Week 11Week of November 3, 2015
Torrey Pines Green Hospital, La Jolla, California
Scripps
HOSPITAL HEALTH INFORMATION• Unsigned Chart Procedure•Lead meets with Physicians Board to determine penalty
• Issuance of MRN and De-duplication• Transcription Error
Notification and Correction
My DCP GOALS
HOSPITAL HEALTH INFORMATION• Patient report correction
with physician approval• Interaction with PSR for
patient communication•Thank You notes•Letters of Recommendation for Physician offices
My DCP GOALS
Week 14Week of November 30, 2015
Westlake ROI Central Office, Encinitas, California
Scripps
RELEASE OF INFORMATION• Release of Information ROI•ROI Clerks Receive Per Hospital or Clinic• FAX• EMAIL• MAIL• WALK-IN SUPEONA
• Analyze to accept or deny• Prep, Scan, Index, & Quality Audit•Release to ROI Coordinators
My DCP GOALS
RELEASE OF INFORMATION•ROI ClerkBatch Cover Sheet
My DCP GOALS
RELEASE OF INFORMATION• ROI Coordinators
Receive Specific Hospital or Clinic from Clerks• FAX• EMAIL• MAIL
•Complete URGENT/STAT ROIs
My DCP GOALS
RELEASE OF INFORMATION• ROI Coordinators• Complete ROI
1. Authorization ROI (patient waiting, behavioral health patient, legal subpeonas) or
2. Request of ROI (continuity of care)
• Specific Hospital stated• Submit only what is requested• Burn CD Radiology Images
• Documentation of completion
My DCP GOALS
RELEASE OF INFORMATION• ROI Clerks
Receive Specific Hospital or Clinic from Clerks•Analyze to accept or deny
My DCP GOALS
My Final GOAL
TEAMWORK
• Learn From & • Be part of a Health
Information Team
My Final GOAL
A very special Thank You! To All the Staff at Scripps, especially Faye Winemiller, Zone 2 Director; Marilyn Chavez, and Evelyn Alferos Supervisors HI Carmel Valley; Joi Taylor and Gail Tristan Supervisors ROI Central Office Encinitas; Nathanael Sinclair Supervisor HI Green Hospital La Jolla; and to Connie Renda Professor and Program Director at San Diego Mesa College for her customized placement and oversight.
Thank You!