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SAP West Balkans
Milan BjeloglavSAP konsultantICIT, Oktobar 2007
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SAP West Balkans
Osnovan 2006. godine
Transparentna dostupnost svih SAP proizvoda zemljama West Balkans regiona (Bosnia and Herzegovina, Serbia, Montenegro, Macedonia and Albania).
Apsolutni lider poslovnih rešenja za sve industrijske domene u West Balkans regiji.
Zapošljava više od 45 zaposlenih.
Specificnosti kompanije:Dve kancelarije u BeograduInternationalni tim
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SAP west Balkans je lider u domenu poslovnih aplikacija
Verodostojni poslovni partnerZa više od 80 kompanija
Specijalizovano industrijsko znanje4 SAP Regional Centers of Expertise
Verodostojni eko sistemPreko 15 sistem integratora, partnera, prodajnih kanala...
Jedan od najpoželjnijih poslodavaca
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SAP rešenja za Osiguranje
Milan BjeloglavSAP konsultantICIT, Oktobar 2007
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Industrijska rešenja
Poslovna rešenja
Tehnološka platforma
Računarska platforma
SAP product portfolio
SAP for Insurance
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SAP poslovna rešenja za oblast osiguranja
MarketingManagement
SalesManagement
CustomerService
Mobile Field Enablement
Collections & Disbursements
Commissions
Reinsurance
Financial Asset Management
Product Management
Policy Management
ClaimsManagement
Human CapitalManagement
General Ledger
Controlling
SupplierRelationshipManagement
Procurement
Projects, etc.
Business Partner
MDM XApps XI Portal Business Process Management BI KM Mobile,
etc
Strategic Enterprise Management Business Information Warehouse
Analytics
Insurance Core Applications
Insight DrivenSales & Service
NetWeaver
Business SupportApplications
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SAP Policy Management
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Arhitektura rešenja: osnovni sistem + poboljšanja u oblastima poslovanja
LoB M
odules
Life P&C Auto Priv.Health
Static.Health
Basic System
Integration in SAP for InsuranceComponents
BP FS-CD FS-CM FS-CS BIFS-RI
Product Management
Development
Control & Calculation
Basis Methods
Process Management
Development
Control
Basis Business Processes
ContractManagement
History Management
Business Objects Correspondence
Fund Management
Object Management
Journal Management
Products
Bus.Trans
Ins. Math
Products
Bus.Trans
Ins. Math
Products
Bus.Trans
Ins. Math
Products
Bus.Trans
Ins. Math
Products
Bus.Trans
Ins. Math
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Jednostavna i bezbolna definicija proizvoda I računanja premija (time-to-market
Fleksibilan dizajn novih proizvoda
Moguć razvoj proizvoda za različite oblasti poslovanja (Line of business)
Centralizovan razvoj i administracija proizvoda osiguranja
Enkapsulirane runtime komponente omogućavaju lansiranje novih proizvoda na produktivnim sistemima
Centralizovana dokumentacija o proizvodima
Pojednostacljano održavanje i upravljanje verzijama proizvoda
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Development Environment
Product Manager
Designer
Live Environment
Provision of Product Information for Runtime
Runtime
Product Data Product Model
Formulas
Product Collection
(Compilation)
AdapterDispatcher
FS-PM
Release
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Product i Contract Model
Sales Product
Elementary Product
Product
Policy
Coverage
Contract
FS-PM Contract ModelProduct Manager (msg.PM) Product Model
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Centralizovana kotrola poslovnih procesa
Fleksibilno i efektivno formiranje poslovnih procesa
Lako održavanje procesa zahvaljujući enkapsuliranoj struturi pod procesa i aktivnosti
Osnovni procesi i unapredjeni proizvodno-oblasno specijalizovani procesi se mogu direktno koristiti ili dalje unaprediti
Uključene su osnovne SAP funcionalnosti ( workflow, correspodance, authorization)
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Osnovni poslovni procesi u upravljanjuprocesima
Osnovni Poslovni procesi
New Business
Technical Change
Legal Change
Resetting
Update
Inquiry
Universal Change(Technical, Legal)
Process Management
Development
Basis Bus. Processes
Control
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Konstrukcija i kontrola poslovnih procesa
Geschäftsvorfall
enthält/ist eingebettet in
Geschäftsprozess
enthält
Aktivität
Produktelement- ist zugeordnet enthält/ist eingebettet in
Geschäftsvorfall
enthält/ist eingebettet in
Geschäftsprozess
enthält
Aktivität
Produktelement- ist zugeordnet enthält/ist eingebettet in
Primer:Poslovni proces• New Business
Poslovna transakcija• Uneti sve podatke na nivou polise
Aktivnosti• Uneti podatke o aplikaciji• Uneti podatke o nosiocu
osiguranja• ...
Business Process
Business Transaction
Activity
can
cont
ain
cont
ains
can
cont
ain
can
be
embe
dded
can
be
embe
ddedis
embe
dded
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Osnovne funkcionalnosti Contract Management-a
Osnovne funkcionalnosti
Journal Management
History Management
Workflow
Authorization
Correspondence
Time Model
Object Management
Fund Management
etc.
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FS-PM kao koenzistentno rešenje za različite oblasti poslovanja
Flexibilna reakcija na zahteve tržišta, sa proizvodno vodećim portfolio management-om
Koenzistentno korišćenje osnovnih funkcionalnosti, bez redundansi
Implementacija standarnog software-a uz garantovanu funkcionalnost koju klijent zahteva
Postojanje najbitnijih poslovnih transakcija u oblastima životnog, svojinskog i auto osiguranja
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SAP Claims Management
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Novi strategijski pravac poslovanja osiguravajućih kompanija
Niža kompezacija + povećana uslugaNovi strategijski pravac
Iz ugla osiguravaj
uće kompanije
Iz ugla mušterije
Danas Budućnost
Pasivno upravljanje štetama
=
“Samo” odšteta
Osiguravajuća kompanija ima
kritičan pogled na štete
= “Neprijatelj”
Proaktivno upravljanje štetama
“Rešavanje problema”
Osiguravajuća kompanija kao verni
spasioc u teškim momentima
= “Partner”
Source:Versicherungswirtschaft 22/99
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Claims Management Process
1 Notice of loss
2
4
3
5
6
8
7
9
10
11
Assignment to claim handler
Coverageverification
Open coverages/subclaims
Reserves
Collect add. facts
Compensation calculation
Payments
Recovery & Subrogation
Salvage
12
Claim items
Measurements/Reporting
InsuranceCompany
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Ubrzava poslovanje naših klijenataLakše implementiranje promea, npr: u procesima, prozvodimaManje ljudi je neophodno da bi procesirali i rešili štetuSmanjen ciklus štete, omogućujući bržu odštetu
SAP Claims Management poboljšava kompetentnost osiguravajuće kompanije
Podiže na viši nivo sveobuhvatno poslovanjeProfit od umanjenih troškova kompezacijeProfit od uvećanih uslugaProfit od pregovaranja sa eksternim dobavljačima
Poboljštava efikasnostReal-time informisanje, brže donošenje odlukaManji napor potreban za knjiženje i rezervisanjeTransparentnošću se poboljšavanj znanje zaposlenih / lak uvid u PP
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SAP Incentives and Commisions
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SAPHR
SAPFI
SAPFS-CD ...
Collections/ Disburse-
ments...Others
Settl
emen
t A
gree
men
t
Com
mis
sion
Con
trac
t
Valu
atio
n an
d R
emun
erat
ion
Rul
es
Commission Case
Settlement
Pozicija FS-ICM rešenja
Partner
ORG
CommissionAccounts
ContractManage-
mentSystems
BusinessWarehouse
BW
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Implementacija novog distributivnog kanala kao scenario (1)
Novi business partners se kreiraju
Novi standarni pojedinačni ugovori se kreiraju
Novi standarni ugovor predstavlja novi distributivni kanal
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Nove organizacione jedinice se kreiraju
Implementacija novog distributivnog kanala kao scenario(2)
Novi pojedinačni ugovori se kriraju i dodeljuju odredjenim nivoima u organizaciji
Da bi usemrili prodaju ka pravom cilju, odredjuju se uslovi ugovora
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FS - Collections and DisbursementsNaplate i potraživanja u industriji osiguranja
Ana DjokićSAP konsultantICIT, Oktobar 2007
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Analitička knjiga i integracija
Business Partner
Policy Mgmt
Commission System
Claims Mgmt
Calculating Systems
Invoicing, Settlement System
Subledger
FS-CDCollect./ Disb.
Bank
SAP R/3 General Ledger
Profitability Analysis
Cost Center / Profit Center
Cash Management
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Jedna analitička knjiga za sve vrste osiguranja
Collections and Disbursements
Životno Neživotno Zdravstveno ...
Account
Life ClaimsHealth
debit credit305
120
Balance
98
327
Fleksibilan model matičnih podataka
Primer: Jedan konto za različite vrste osiguranja
• Komunikacija
• Izvod stanja
• Plaćanja
• ...
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FS - Collections & Disbursements- Proces -
Customer Interaction
Posting of Receivables/Payables
22
33E-Service
Call,E-mail
55
Integration Financials, Controlling, Cash Management
Reporting
66
Chat, Fax
11
Multi-channel Support
44
Policy / Claims / Reinsurance / Commissions
Settlement of Payments (external or internal initiated or via Brokers)
DunningInterest CalculationInstallment Plans
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Efikasnost...Omogućava da se uplatama i isplatama upravlja brzo, precizno
i efikasnoProcesi se izvršavaju:
Naplate i isplateSve vrste osiguranjaDirektne naplate i naplate putem brokera
Transparentnost...
Samo jedan sistem analitičke knjigeCentralni pogled na sve vlasnike polisa, brokere i druge
poslovne partnereTok novca u jedinstvenom sistemu
FS - Collections & Disbursements omogućava
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FS - Collections and Disbursements- zaključak -
Je zrelo rešenje sa mnogo uspešnih referenci
Implementacija ovog rešenja je brza i troškovno opravdana
Dokazana efikasnost i ušteda troškova u poslovanju
Može se integrisati sa SAP ili drugim postojećim sistemima
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Hvalana pažnji!
Ana ĐokićConsultingCenter of Expertise - Insurance Europe, Middle East, Africa (EMEA)
SAP West Balkans d.o.o.Vladimira Popovica 611070 Belgrade, Serbia
M +381 64 64 11 674T +381 11 21 20 572E [email protected]
Milan BjeloglavConsultingCenter of Expertise - Insurance Europe, Middle East, Africa (EMEA)
SAP West Balkans d.o.o.Vladimira Popovica 611070 Belgrade, Serbia
M +381 64 64 11 674T +381 11 21 20 572E [email protected]