Download - Sap Credit Management (FSCM) Overview
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SAP Financial Supply chain Management (FSCM) Solutions
Copyright © 2011, HighRadius Corporation. All rights reserved.
Presented by
Vikram Gollakota
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About HighRadius
• Founded by a team with an extensive background in SAP
and financials process automation
• Specialize in Cash Application, Collections, Deductions
and Credit Management
• Provide Accelerators to SAP FSCM modules (to fill SAP
gaps)
• Provide Hosted Software-as-a-Service (SaaS) Solutions
• Ranked among fastest growing technology companies in
Houston in 2008, 2009 & 2010
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Partial List of Customers
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HighRadius Product Lines
Dispute Resolution Accelerator
Credit Memo Approval
Credit Decision Accelerator for SAP
POD & Claims Automation
Document Management
Cash Application Automation
Deductions Management
Credit Data Aggregation
ReceivablesRadius SaaS Products
SAP FSCM Accelerators
Credit Debit Matching Engine
FSCM Correspondence Automation
Trade Promotions Settlement
Cash Collections Forecasting
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FSCM Modules At-A-Glance
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Receivables
Management
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SAP Credit Management
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FSCM Credit Management – Overview
• New Module from SAP as a part of FSCM Suite.
• Latest version is FSCM Credit Management 6.0
Enhancement package 4.
• This is independent module and not an upgrade
for SD Credit Management (FD32).
• According to SAP this will eventually replace SD
Credit Management.
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Description
SAP
FSCM Credit
Management
FI-AR Credit
Management
Credit Checking.
Integrate SAP and Non SAP Systems for a
centralized Credit Management.
Integrate external credit rating agency information.
Credit Sore and Limit Calculations.
Workflow.
Decoupled Risk Assessment to Credit Checking.
Standard BI content and Portal Access for
reporting and analysis
FSCM Credit Management vs. FI-AR Credit Management
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SAP Credit Management
Business Partner Overview
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A Business Partner can
have many roles For
example (Credit Mgmt,
Collections Mgmt etc)
Business Partner Master Data
(UKM_BP) similar to Customer
Master Data (FD01).
If Customer Master exists in
FD01, Auto synchronization
process available for BP to be
created / updated upon
Customer creation / change
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Various Identification
Numbers of the
customer like DUNS
number, Legacy
Customer Number,
Ticker Symbol etc
can be configured
and stored here.
Tax Number and
other legal
identifications of the
customer can be
stored here. VAT
Number, US Tax
Identification Number
etc
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Scoring Rule
computes Credit
Score / Credit Limit
Risk Class is derived
from the credit Score
above
Check Rule defines Credit
Checking Rules. For
example Dynamic Credit
Check, Oldest open item
etc
Integrate External Agency
Rating information. For
example D&B Cap, D&B
Financial Strength, Moody’s
etc
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Info Categories are
available to store
additional information
like Credit Insurance,
Negative Events etc
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Credit Segment = Credit
Control Area
Credit segments are required
for calculating the credit limit
and enable you to carry out
detailed checks at business
partner level.
Credit Limit /
Exposure and
Utilization %. Can
take you to a
detailed view
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Double click to get
to the transaction
details
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Double click to get
to the transaction
details
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Additional
Information which will
effect the credit
decision an be added
here. For example
Security, Seasonal
increase in limit etc
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Payment Behavior key
figures are fields that
summarize the
customers payment
history
Information Available on
this Screen:
1. Dunning Data
2. Oldest Open Item
Data
3. Last Payment Data
4. Key Figures (DSO,
Sales of the last 12
months, Highest
Sales in last 12
months etc)
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A business partner relationship
represents the business connection
between two business partners and is
characterized by the business partner
relationship category.
Some of the Relationship Categories that are
important for Credit Management are
1. Higher-level Credit Management Account of
2. Lower-level Credit Management Account of
3. In Credit Management is managed by
4. Has Contact Person
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SAP Credit Management
Credit Checking
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Credit Checking
Credit Check Rule is a set
of conditions that are
checked during “Order to
Cash” process to
determine if the process
can continue without a
block
Credit Check Rules can be
assigned to the BP
irrespective of the Risk class.
For example a High Risk
Customer having a “Cash in
Advance” Payment Terms can
have “Limited Credit Check”
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Credit Checking – Definition
A Credit Check Rule
consists of Check Steps
each step consists of
parameters that must be
fulfilled for order
processing to complete
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Credit Checking – Standard Checks
Standard Check Explanation
Statistical Check of Credit
Exposure
Static check includes total exposure of all Open
Orders, Delivery, Billing and Open AR. It can also
considers “Collaterals” and “Credit Insurance”.
Dynamic Limit Check with
Credit Horizon
Dynamic check includes total exposure of all Open
Orders (with in a Horizon period of days), Delivery,
Billing and Open AR. It can also considers
“Collaterals” and “Credit Insurance”.
Check for Maximum
Document Value
Maximum Document Value, can be defined for
each Segment.
Check for Maximum Dunning
Level
Maximum Dunning Level
Check for Age of Oldest Open
Item
Age of the Oldest Open Item
Check of Payment Behavior
Index
DSO
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Check Checking – Rules Summary
• SAP FSCM Credit Checking can be enabled to
integrate with both SAP and non-SAP instances
• New Credit Check steps can be customized by
adding custom rules and also make them
configurable
• This will switch off SD credit check
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SAP Credit Management
Credit Scoring
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Scoring Rule
computes Credit
Score / Credit
Limit
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Credit Score – Scoring Formula Example
1. If Customer is in Negative List Set Score = 0 and exit
2. If Customer is in Positive List set Score = 100 and exit
3. If Customer has a Foreclosure, Bankruptcy or any other
negative characteristics Set Score = 0 and exit
4. Normalize external rating and add it to final score
5. Normalize Legal form and add it to final score
6. Normalize Industry and add it to final score
7. Normalize country and add it to final score
8. Normalize age of country add it to final score
9. Normalize Net Profit Margin and add it to final score
10.Normalize Equity Capital add it to final score
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Score Formula: Define Steps , each
step has a condition and points that
can be assigned. All these points
can add up to a credit score
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Credit Score – Limit Formula Example
1. If Credit Score = 0 Set the Credit limit = 0
2. If Credit Score > 0 and <= 40 set the credit limit =
(MAX_SALES in last 12 months)*0.5
3. If Credit Score >= 40 and <= 60 set the credit
limit = (MAX_SALES in last 12 months)*1.0
4. If Credit Score >= 60 and <= 90 set the credit
limit = (MAX_SALES in last 12 months)*1.5
5. If Credit Score > 90 set the credit limit =
(MAX_SALES in last 12 months)*2.0
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Score Formula: Define Steps , each
step has a condition and Limit
subsequently credit limit can be
calculated and assigned.
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SAP Credit Management
Credit Workflow
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These events can trigger workflow’s, calculate
the credit score / credit limit etc. For example
External agency has downgraded the
Customer and the information has updated in
the BP. In this event we can configure the
system recalculate Credit Score and start a
workflow to have the Credit Analyst review the
customer’s account
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Credit Case and
Credit case
attributes.
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Approval Steps for
the Credit Case
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SAP FSCM Collections Management
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SAP Collections ManagementRoles & Responsibilities
Define collection strategies
/ rules
Define work item
assignment to users /
groups
Monitor and reallocation of
workload
Incoming / Outbound
collection calls
Process daily worklist based
on prioritization
Record customer contact and
follow up
Collection Manager Collection Specialist
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Work Item Prioritization
Work Item Assignment
Monitor & Reallocation of
Workload
How do you categorize your customers for collection activities?
How do you assign and distribute work items to collectors?
Monitor collector performance
Reallocation of workload through reassignment or temporary reassignment of work items
When should a customer be contacted for payment?
How do you prioritize customers that should be contacted for payment?
SAP Collections ManagementCollection Manager
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SAP Collections ManagementCollection Strategy
Collection
Strategy
Collection Rule 220 Points
Collection Rule 130 Points
Collection Rule 410 Points
Collection Rule 520 Points
Collection Rule 315 Points
High Risk Class
Item greater than 30 days past due
Amount to be collected greater than $0.01
No successful contact within 5 days
Credit limit utilization
is greater than 95%
Dunning level is greater than 2
Amount to be collected greater than $0.01
There is a
resubmission due
There are
broken
promises to pay
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SAP Collections ManagementDemonstration: Collection Manager Role
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Text
Collection Rules
within the
Collection
Strategy
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Text
Conditions within
a Collection Rule
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TextAutomatic
Prioritization of
Customer Work
Items
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Text
Priority is determined
by the valuation of each
collection rule
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Access Worklist
Contact Customer
Record Customer Contact
Review customer work item
Receivables, payment history, dispute cases, promise to pay, notes and contact person
Create promise to pay to record invoice-level customer contact
Create dispute case for disputed items
Create resubmission for customer follow up
Review prioritization of customer work items
Check degree of worklist processing
Review customer-level information
SAP Collections ManagementCollection Specialist
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SAP Collections ManagementDemonstration: Collection Specialist Role
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Text
Double-Click to
open customer
work item
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Text
Review open items
to be collected
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Text
Review payment
history
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Text
Review open and
closed dispute
cases
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Text
Record promise for
payment or customer
contact at the invoice
level
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Text
Promise for payment
has been recorded
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Text
Record customer
contact resulting in
completion of the
work item
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Text
Work item completed until worklist
is regenerated
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SAP FSCM Dispute Management
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Dispute
Case Object
Notes
Action LogSAP
Documents
Status
Reason
PriorityAmounts
Customer
Contact
Customer
Attachments
SAP Dispute ManagementCentralize Information
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Dispute Case
CreationResearch Resolution
Dispute Case
Closure
Identify reason code
Update attributes, notes and attachments
Cross-Departmental collaboration
Credit Issuance for valid claim
Generate Correspondence for collection of invalid claim
Write-off of uncollectable claims
Automatic closure based on clearing activity in accounts receivable
Automatic creation from incoming deductions
Manual creation from open AR line item
Manual creation for pre-deducted claim notifications (Customer-Disputed Objects)
SAP Dispute ManagementDispute Case Processing
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SAP Dispute ManagementDemonstration: Processing of a Dispute Case
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Text
Creation of
Dispute Case
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Text
Input selection
criteria and hit
search
Double-Click to
open dispute
case
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Text
Click on reduce
attributes
button to input
notes
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Text
Select note
type
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Text
Input notes
and click on
copy
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Text
Click on increase
attributes button to
change dispute
case attributes
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Text
Update attributes
and send to Andy
in the Logistics
Department
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Text
Double-click to
open dispute
case
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Text
Click on the
notes button
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Text
Review
notes
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Text
Attach POD to
dispute case
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Text
Input internal
notes and
return to
analyst in the
deductions
department
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Text
Double-Click
to open
dispute case
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Text
Review
notes
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Text
Review
attachments
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Text
Update Concluding
Remark notes for
correspondence
Update status and
root cause code
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Text
Generate Claim
Denial
Correspondence
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77
Text
Display
Correspondence
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Text
Claim denial
correspondence
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Text
Amount re-paid by
the customer
Status
automatically
updated to closed
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SAP Biller Direct
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Dispute Invoices Online
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Enter Dispute Details
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Customer Master Administration - Contact Info
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Customer Master Administration - Bank & Credit Card
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http://www.highradius.com
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