Safety, Security and Emergency Preparedness Programs and Templates
Rick Nelson, MPA, CHPA-L, CPPBoard Certified in Security Management
Safety and Security Manager
SHARING LESSONS LEARNED
Presented on: Friday January 30, 2015
Fire and Emergency Prep…Drills
• Step 1 – Create Pre-Drill Plan and Distribute• Step 2 – Conduct Drill• Step 3 – Conduct Post-Drill Critique• Step 4 – Score Drill• Step 5 – Follow-up on any corrective actions
(deficiency notices)• Step 6 – Recordkeeping Documentation
Step 5 – Corrective Actions (as needed)
• Deficiency Notice– Issued upon discovery– 30 day return notice from time
issued.• Training Opportunities
– Emergency Warden Training– Staff Meetings– Staff Newsletter Articles
• Building/Engineering Projects– Signage– Office Configuration– System Configuration and
Testing (i.e. Fire System Panel)
Actual Event (Fire, Disaster)
• Step 1 – Recover from Event
• Step 2 – Gather Findings• Step 3 – Debrief Seven
(7) Days Following Event• Step 4 – Collect
Feedback and Additional Information
• Step 5 – Present Final Report within 30 Days of the Event
Process Improvement 911 Misdials 2011-2013 Avg. Misdialed 911 calls
2,259 (759 annually)
94% of all 911 calls from SCCA are false alarms
376.5 hours responding annually. Placing a verification callback to the origin of the
call Immediately dispatching security patrol to the
location Processing an Incident Report.
Imagine the impact city-wide due to response by SPD and SFD.
Goals and Results
2011 2012 2013 20140
200
400
600
800
1000
1200
59 65134 121
1041
856
120
27
911 Calls
Actual 911 Calls Misdialed 911 Calls
Goals:• Reduce number of misdialed
911 Calls• Work with IT department and
other departments to determine causes, educate staff to issue, propose solutions, implement changes
Results achieved:• A decrease of 17.7% of
misdialed 911 Calls occurred between 2011 and 2012
• 9 as the number dialed to achieve outside line was the root cause.
• The impact of misdialed 911 calls for 2013 would be substantial.
Instantly send urgent messages to all staff everywhereMethods • Automatic enrolment of all company email addresses• “Opt-in” choices for automated landline/cell phone calls,
text messages, pagers and additional email addresses
Additional System Functions• Social Media• Screen Savers• Public Address Paging
Mass Notification System – Temp 12
Thank You
Questions? Comments?
For requesting templates, please email [email protected] or [email protected]