Download - SaaS ITSM for the CIO
Transcript
Introductions
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Martin StewartContent Marketing ManagerAxios Systems
* A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks
SaaS – What is it?
Zero Infrastructure
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Net-Native
BYOD
Mobile
A.M. - Upgrades without projects
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Simple Licensing
LicenseManagement
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
COST
ITSM Professionals Are Less Satisfied With Traditional Service Desk Tools Than SaaS
February 2012 “Planning Road Map: Adopting ITIL”
The Evidence
In a nutshell
