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Simplifying Web Application Monitoring
Riverbed® SteelCentral™ AppResponse 9.0, NetProfiler and NetShark 10.6 May 20, 2014
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Age of the Customer
● Empowered buyers– Knowledgeable, hyper connected, exacting – 40% of US adults always addressable– Use 3+ connected devices– Access Internet multiple times per day, from
multiple locations and on the go
● Employees, partners and suppliers also have heightened expectations– 64% of employees care about BYOD
● Staying competitive requires – Deep customer knowledge – Optimizing the customer experience
Forrester, March 2014
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● Shift from device- or link-centric monitoring toward end-user experience monitoring– How, when, what and why customers and
employees are using applications and devices
– Focus on the holistic or end-to-end experience
● NPM not just for Network Ops anymore!– Broaden the audience: app support and
business owners
Outside-In Monitoring
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Web Apps & EUE Key Use Cases
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What’s New in NPM?AppResponse 9.0 and NetProfiler 10.6
SIMPLIFIED WEB ANALYSIS
• Geographic heat maps • Custom Web app analysis• Web analysis by business
groups
• AppResponse Web console • AppResponse Quick Views• NetProfiler templates• NetProfiler integration with
SteelCentral Dashboard
EASY INFORMATION SHARING
IPv6 SUPPORT
• IPv6 support• Faster TCP analysis
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Simplifying Web Analysis
Business Group
Geographic Heat Map
Business-Specific Web Page Analysis
● Geographic display of end-user experience for Web applications and page views
● Focus triage efforts on most critically affected users
● Customize web page monitoring
● Flexibly map web pages to apps− Group page views − Separate pages that are
monitored together − Monitor non-standard file
types
● Organize app users into groups
− By location or department
− Understand the group experience for a web app
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Geographic Heat Map
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IPv6 Support
● Three reasons for supporting IPv6– Running out of private address space– Doing business in Asia or South America– Government mandate
● IPv6 packet acquisition and TCP analysis – AppResponse appliance is manageable as an IPv6 end station – Natively support acquiring, storing and indexing IPv6 packets – Support TCP response time analysis for IPv6 TCP connections
Response Time Composition Chart
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IPv6 Addresses in Drilldowns
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TCP Performance Boost
● ASA Boost Mode provides significant performance increase for TCP analysis without hardware upgrade– Analysis pipeline runs multiple threads in parallel – Throughput increased by 50% - 100% – Supported on 10G appliances (ARX 5000, 5100, 6000 models)
● Works in conjunction with all AppResponse modules– WTA, AppSQL, Shark, CX-Tracer, VoIP, UCMM
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Customers Want Unified Dashboards
97%
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Case Study
“Our group has set up a number of dashboards for various app teams and for the NOC. There is great value to the visual images on a dashboard. When someone sees a red light or a sharp spike, they realize immediately there’s an issue. They don’t have to know what’s wrong, but they realize the severity and know to call someone.”
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RPM Dashboards
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BrowserMetrix
AppInternals
AppResponse
● Pulls data from multiple sources– NetProfiler now
integrated
● Standardize on web-based UIs– Increase adoption by
more and different users
– Improve information sharing & collaboration
– Identify trends and issues faster
New NetProfiler integration provides Top Talker and Top Interface information
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Seamless Drill Down into NetProfiler
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AppResponse Web Console
SLA Dashboards report violations
Quick ViewsCustom Views
Role-based access controls
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AppResponse Quick Views & Profiler Templates
● High-level “out-of-the-box” overviews of commonly used data and workflows
● Easy to create and share– “One click” creation– Role-based access controls
● Fast drill down into data of interest
AppResponse Quick Views NetProfiler Dashboard Templates
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