Download - Richard Lester Change Management A&S Project Manager The A&S Experience 18 th January 2007
Richard LesterChange ManagementA&S Project Manager
The A&S Experience18th January 2007
Guy Carpenter 2
The A&S Repository Experience Why DRI?
Guy Carpenter chose the DRI route to the A&S repository:
Control over information – workflow and audit controls
Removes unnecessary duplication of effort – single point of input
Consistant with our Electronic Claims File (ECF) approach
Makes effective use of our own repository
Enabled us to embed the process in to our business
Guy Carpenter 3
The A&S Repository Experience What did we do?
Project Team - An internal project team was established.
Business process – We reviewed our current premium process post slip production through to receipt of the signings.
Accounting Checks – We reviewed the bureau accounting checks and built these in to our system
System Changes - In partnership with our software supplier Trace Isys Limited the TWINS system was enhanced to create the A&S packages, integrated with our DMS and message handling software using DRI and the ACORD standards. This includes the new IPCBSM.
MAT – We were involved in Market Acceptance Testing and ran through a number of business scenarios end to end with Xchanging.
Live Pilot – We entered in to Live Pilot with Xchanging at the end of November with the first complete A&S DRI submission in the London Market. 620 A&S packages accepted by Xchanging as at last night.
Guy Carpenter 4
The A&S Repository Experience Who’s Using It?
We have now raised the level of usage to 100% of all our XOL premium submissions using the Electronic Van.
The new processes have been implemented, the software enhancements are all now Live and A&S Packages are going in to the Market Repository straight from our system.
Original Premium Accounting - Existing
Technical Accounting
Fiduciary Accounting
Xchanging Technician
Broker Support Post/Couriers
TWINS = Data Processing SystemGC DMS = Guy Carpenter Document Management SystemReVision = Data Processing SystemD = DelayEM = Electronic Message
Slip Creation (ReVision/TWINS)
Slip Scanned (GC DMS)
Process / Correct Transaction
(TWINS)
Print Documentation
Create File(cardboard folder)
Risk Tidy Up (TWINS)
Collate Documentation &
Package for despatch
Send to pick up point
Print Slip (from GC DMS)
Transport Package to London
(Internal Post)
Transport Package to Xchanging
London(Internal Post)
Transport Package to Chatham/Folkstone
(Xchanging Post)
Post Room collect Package in
Witham(Internal Post)
Amend content of Package
Check Content of Package
Telephone GC Technical
Accounting
Query Resolved?
Record Receipt of Package
Errors?
Sign and update Slip
Return Package to GC Technical
Accounting
Transport Package to Xchanging
London(Xchanging Post)
Collect Package from Xchanging(Internal Post)
Transport Package to Witham
(Internal Post)
Post Room return Package to GC Tech (Internal
Post)
D
Receive returned package
Scan signed slip to GC DMS
Notify Broker Support Signed
Slip complete (e-Mail)
File Package contents in file
D
D
D
D
D
Notify Tech Acc of Slip in DMS
(e-Mail)
D
D No
Package Rejected?
No
Signing Notification Received(TWINS)
EM
Reconciled?
Query with Tech Acc
Receive Query from Fiduciary
Resolve Query & Notify Fiduciary
D
Reconcile Signing
D
No
Signing Complete
Archive File
Slip Complete
No
D
D
D
Original Premium Accounting - Proposal
Fiduciary Accounting
Xchanging Technician
Post/CouriersTechnical
AccountingBroker Support
TWINS = Data Processing SystemGC DMS = Guy Carpenter Document Management SystemReVision = Data Processing SystemD = DelayEM = Electronic Message
EM
EM
No
No
No
Check Content of ePackage
Signing Complete
Signing Notification Received(TWINS)
Slip Creation (ReVision/TWINS)
Create ePackage for despatch
Process / Correct Transaction
(TWINS)
Slip Scanned (GC DMS)
Transmit ePackage
Errors?
Return ePackage to GC Technical
Accounting
Package Rejected?
Create Query Record and send to GC Tech Acc
Notify Tech Acc of Slip in DMS
(e-Mail)
Reconciled?
Receive returned package
Risk Tidy Up (TWINS)
Sign and update Slip
Record Receipt of ePackage
Scan signed slip to GC DMS
Reconcile Signing
ePackage Complete
Notify Broker Support Signed
Slip complete (e-Mail)
Slip Complete
Review Slip (from GC DMS)
Transport Package to Xchanging
London(Xchanging Post)
Post Room return Package to GC Tech (Internal
Post)
Collect Package from Xchanging
London(Internal Post)
Transport Package to Witham
(Internal Post)
Return Signed Slip to GC Tech
Acc
Print Slip from ePackage
D
D
D
D
D
EM
Guy Carpenter 5
The A&S Repository Experience Benefits Realised?
Guy Carpenter have been using the A&S Repository via DRI now for two months and are already seeing the benefits:
Efficient and quicker delivery of documentation to Xchanging
Improved reconciliation of signing numbers and dates information
Earlier notification of signing numbers and dates
Improved error management process
Effective processes resulting in reduced error rates
Increased usage of De-Linking
Improved internal processes
Improved business controls
Guy Carpenter 6
The A&S Repository Experience Implementation Tips
Tips for implementation:
Work closely with Xchanging on planning the roll-out
Build the accounting checks in to your system to reduce errors early on
Integrate the DRI process in to the processing systems
Test common scenarios with Xchanging end-to-end
Monitor every message for the first couple of weeks
Follow up issues immediately with the Xchanging implementation project manager.