Download - Responding to the Future (Jennifer Peasley)

Macquarie University Library

Responding to the future

Jennifer PeasleyDeputy University Librarian



Responding to:

New client needs

New technologies

New environments

New skill requirements

……… it’s a challenge!


Focusing on our clients:

Who are they?

What are their needs? Now? In the future?

What do they think of us and our services?


…and their environments:

Physical

Virtual

Technological


Who are our users?

Development of personas

‘Digital natives’ and ‘digital immigrants’


What do they want from us?

Information – when and where (and how) they need it

Support and help in finding the ‘best stuff’

Seamless and consistent service

To be able to use the Library in their own way


What do they think of us?

Library is just a building

Library website is just a portal

Library applications are not user friendly or easily accessible


What environments do they work in?

Busy, distracting, time pressured

Access to, use of and comfort with technology varies


What virtual and physical environmentsdo clients want us to provide?

Flexible and comfortable physical environments

Intuitive virtual environments, with useful and usable information, and support


What information consumes is rather obvious: it consumes the attention of its recipients.

Hence a wealth of information creates a poverty of attention and a need to allocate that attention efficiently among the overabundance of information sources that might consume it.

Herbert SimonSource: Lorcan Dempsey, OCLC


Our response: Quality enhancement and

continuous improvement

Capitalise on developments in technology


A new physical space:a new Library in 2010


An automated warehousing solution adapted for documentretrieval – anAutomated Storageand Retrieval System (ASRS)


This provides an opportunity to:

Review service delivery – virtual and physical

Review structures and skill requirements


And further opportunities to:

Build a client-focused culture Communicate and build

relationships with clients


Jennifer Peasley


[email protected]

Download - Responding to the Future (Jennifer Peasley)

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