Download - Realtime Overview
Copyright © 2009. S1 Global Ltd. All rights reserved.
The Module Title is used for
courses such as Payments
Basic Training that have a
modular structure.
Month and year
Payments Basic Training
Module 2: Realtime
Copyright © 2009. S1 Global Ltd. All rights reserved.
Module Introduction
• Introduction to using Realtime
• Core of first week of Payments Basic Training
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Introducing Realtime
• Getting Started
• Monitoring
• Querying
• Configuration
• Maintenance Tasks
• Troubleshooting and Support
Introduction | Getting Started | Monitoring | Querying | Configuration …
Introduction
Agenda
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 1: Introducing Realtime
• Architecture
• Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Architecture of Realtime
See page 2–5
Hotcards, etc.
PostCard
Field Support Module HSM Interface
Housekeeper File Merge Manager
Transaction Manager
Network
Network
Alerts Realtime
Management Console
Database
HSM
ATM
POS
Realtime Realtime Framework
External communications
External communications
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
External communications
Source Interfaces
Sink Interfaces
Network
Network
Network
External communications
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Realtime Framework Hotcards, etc.
PostCard
Field Support Module HSM Interface
Housekeeper File Merge Manager
Transaction Manager
Network
Network
Alerts Realtime
Management Console
Database
HSM
ATM
POS
Realtime Realtime Framework
External communications
External communications
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
External communications
Source Interfaces
Sink Interfaces
Network
Network
Network
External communications
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Framework
• Transaction integrity
• Transaction security
• Transaction routing
• Stand-in authorization
• Reconciliation
• Currency conversion
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Housekeeper File Merge Manager
Hardware Security Module Interface Field Support Module
Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Framework
• Facilitates downloading and merging of files:
• Hotcard lists
• Currency rates
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Housekeeper File Merge Manager
Hardware Security Module Interface Field Support Module
Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Framework
• Support infrastructure
• Regional support teams
• Team members
• Email, Pager alerts
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Housekeeper File Merge Manager
Hardware Security Module Interface Field Support Module
Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Framework
• Connects TM to HSM
• Facilitates cryptographic functionality
• PIN processing
• Card verification
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Housekeeper File Merge Manager
Hardware Security Module Interface Field Support Module
Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Framework
• Cleans out aged data
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Housekeeper File Merge Manager
Hardware Security Module Interface Field Support Module
Transaction Manager
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Interfaces Hotcards, etc.
PostCard
Field Support Module HSM Interface
Housekeeper File Merge Manager
Transaction Manager
Network
Network
Alerts Realtime
Management Console
Database
HSM
ATM
POS
Realtime Realtime Framework
External communications
External communications
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
TCP/IP ISO 8583
External communications
Source Interfaces
Sink Interfaces
Network
Network
Network
External communications
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Source interfaces
o Downstream
o Message translation
o Cryptographic functionality
o Device driving — terminal applications
• Sink interfaces
o Upstream
o Message translation
o Cryptographic functionality
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Interfaces
Copyright © 2009. S1 Global Ltd. All rights reserved.
Realtime Interface Examples
• Terminal applications
o AtmApp
o Triton
o AnyCard
o TermApp
• Network interfaces
o PostBridge
o AmexLink
o MasterCard Debit
o MasterCard Credit
o Visa Base I & II
o ACI Base 24
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• A conceptual connection in Transaction Manager
o To which an interface connects
o Through which, transactions are routed
Introduction | Getting Started | Monitoring | Querying | Configuration …
Architecture
Nodes
Sink Entity Source Entity
Source node
Source Interface
Sink node
Sink Interface
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Functionality includes
o Transaction integrity
o Transaction security
o PCI Data Security Standards
o Routing
o Stand-in authorization
o Batch management and reconciliation
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Manager
Transaction Manager Functionality
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Ensure that all parties (source to issuer) ultimately agree on the final outcome of a transaction
• Realtime implements ISO 8583 to ensure transaction integrity in
o Lost response situations
o Protocol translation
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Manager
Transaction Integrity: 1
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime also ensures data integrity in the event of system failure
o All transaction data is written to the database before being forwarded
o The state of transactions is recorded — enables Realtime to take recovery on restarting
• Realtime also exploits transaction integrity features of SQL Server
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Manager
Transaction Integrity: 2
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• PCI DSS — Payment Card Industry (PCI) Data Security Standards (DSS)
• Requirements governing the safekeeping of account information
o PANs to be displayed masked
o Sensitive authentication data not to be stored after authorization
o Sensitive cardholder data to be rendered unreadable anywhere it is stored
• PCI DSS applies to all members, merchants, service providers, network components
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Transaction Security
PCI Data Security Standards: 1
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime version 4.3 onwards implements PCI DSS requirements
• In Realtime, sensitive cardholder information is
o Masked in traces and events
o Masked in query consoles
• Sensitive cardholder data that must be stored in the Realtime database is encrypted
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Transaction Security
PCI Data Security Standards: 2
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Routing per source node/card/transaction
o Usual routing
o Based on transaction source plus card (BIN)
o Transaction-based routing
• Routing per source node/institution
o Applicable where there is no PAN
o Uses an alternative agreed value
• Routing per sink node/institution
o Used to send file updates messages to Realtime
o Used to route messages downstream
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Conventional Routing
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Three parameters determine route o Transaction source — source-based
Source node
Card acceptor
o Card information — card-based
BIN plus account type
o Transaction Type
Transaction type specified in field 3
• Source-based and card-based routing occur in different contexts
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Routing per Source Node/Card/Transaction
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Two parameters determine route
o Transaction source
Source node
Card acceptor
o Receiving institution ID code
Field 100 (ISO 8583)
Bilateral agreement (no standard)
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Routing per Source Node/Institution
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Three parameters determine route
o Sink node
o Receiving institution ID code
o Source node
• Sends issuer file update (0322) messages to a source node
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Routing per Sink Node/Institution
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime authorizes transactions on behalf of the issuer
o When issuer is unavailable
o To speed up processing, reduce communications costs
• Two types of stand-in
o Realtime acting as an acquirer
Limits-based authorization performed by Transaction Manager
o Realtime acting as an issuer
PostCard stand-in authorization covered in PBT3: PostCard
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Stand-in Authorization
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Acquirer environments
o No access to cardholder’s account details
o Cannot perform balances stand-in
• Risk-based. Influencing factors
o Transaction location
o Card product
• Realtime enables two sets of configurable limits
o Offline limits — issuer unavailable
o Local limits — floor limits
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Limits-based Authorization
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Batch — collection of transactions
o Each transaction passing through Realtime system is associated with two batches
o source batch & sink batch
• Batch management — grouping transactions into batches relating to a business period
• Batch cutover — new batch is opened
o Existing batch may be kept open for a while
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Batch Management
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Two commonly used methods
o Internal batch management
o External batch management
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Batch Management Methods
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime manages business date o Business calendar
Increments business date daily at predefined time
Allows days to be missed
• Cutover options o Automatic cutover (usual)
Business date advance cuts over batches
o No automatic cutover
Business date advance does not cut over batches
Cutover with recon advice message (0520)
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Internal Batch Management
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Business date set by external entity
• Realtime synchronizes node business date with external business date
• Batches kept synchronized
• Main use
o Realtime connected to a network
• Dependent on
o External entity providing business date
Date placed in field 15 of ISO 8583 message
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
External Batch Management
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Level of detail at which batches are maintained
o Per terminal (finest granularity)
o Per card acceptor
o Per acquirer
o Per node (coarsest granularity)
• Appropriate granularity depends on role of Realtime in relation to external entity
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Batch Granularity
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Routing
Reconciliation Granularity
Source node
Sink node
Sink node batches: per node granularity
Source node batches: per terminal granularity
Batch 1
Batch 2
Batch 3
Batch 4
Batch 1
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 2: Getting Started
• Services
• Application Security
• Realtime Management Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime version installed on production server
• Full installation
o Transaction Manager
o Supporting components
o Realtime database consoles
o Documentation
o Tools
Introduction | Getting Started | Monitoring | Querying | Configuration …
Training Scenario
Server Installation
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Installed on work stations
• Provides remote access to Realtime server:
o Monitoring
o Configuration
• Realtime consoles and documentation only
Introduction | Getting Started | Monitoring | Querying | Configuration …
Training Scenario
Client Installation
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Windows services
o Realtime components
o Applications used by Realtime
• SQL Server-related services
o Microsoft SQL Server
• Realtime component services
o Postilion Certificate Manager
o Postilion Transaction Manager
o Postilion Boot Service
o Source and sink interfaces
o Scheduler
Introduction | Getting Started | Monitoring | Querying | Configuration …
Services
Services
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Services
Checking, Starting and Stopping Services
Service currently running
Indicates whether service is running or not
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Services
Checking, Starting and Stopping Services
Right click, select Properties & select Automatic from Startup
Right-click to Start or Stop service OR: Click on required button on toolbar
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• To automatically start Realtime Services
o Enable Postilion Boot Service
o Configure dependencies
Windows Registry
Performed by S1 integration staff
Not covered in this course
Introduction | Getting Started | Monitoring | Querying | Configuration …
Services
Checking, Starting and Stopping Services
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Records user configuration changes
• Used to troubleshoot Realtime configuration changes
• Disabled by default – should be enabled for PCI DSS compliance (warning events logged otherwise)
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Application Security
Audit Trail
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Provides unified access to
o Configuration consoles
o Monitoring consoles
o Query consoles
o Documentation
o Tools
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Management Console
Realtime Management Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Scheduled system functions
o Merge downloaded files
o Remove aged transactions
• Installed with Realtime
• Controlled by Postilion Scheduler service
• Scheduled Jobs Configuration Console used to
o Modify, Schedule, Start, Disable
Introduction | Getting Started | Monitoring | Querying | Configuration …
Scheduled Jobs
Introduction
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Cleaner jobs
o Postilion - Cleaner - Transaction tables
o Postilion - Cleaner - Support tables
o Postilion - Cleaner – Command requests
o Postilion - Cleaner - Audit Trail
• Monitor jobs
• Merge jobs
Introduction | Getting Started | Monitoring | Querying | Configuration …
Scheduled Jobs
Default Realtime Jobs
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Cleaner jobs
• Monitor jobs
o Postilion - Monitor - Postilion Tasks
o Postilion - Monitor - Store & Forward Queues
• Merge jobs
Introduction | Getting Started | Monitoring | Querying | Configuration …
Scheduled Jobs
Default Realtime Jobs
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Cleaner jobs
• Monitor jobs
• Merge jobs
o Postilion - Merge - Currencies
o Postilion - Merge - Hotcards
Introduction | Getting Started | Monitoring | Querying | Configuration …
Scheduled Jobs
Default Realtime Jobs
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 3: Monitoring
• Realtime Monitor
• Terminals Monitor
• Process Monitor
• Trend Monitoring
• Performance Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Operators’ main function
• Three monitoring consoles provided
o Realtime Monitor
o Terminals Monitor
o Process Monitor
Introduction | Getting Started | Monitoring | Querying | Configuration …
Monitoring
Monitoring
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Central management point
• Snapshot view of system’s health
• Displays system configuration information
o Transaction Manager
o Certificate Manager
o Source/sink node interfaces
• Issue commands and queries
• View/manage scheduled jobs
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Introduction
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
System Overview
Block color
● Normal
● No service
Indicator lights
● Critical events
● Suspect events
● No open/critical events
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Events
• Displays support events logged
o Applications (including interfaces)
o Terminals
o Interchanges
• Records event responses
• Scribes dictate the application to which an event is logged
• Events can be closed once resolved
• Primary source of troubleshooting information
Copyright © 2009. S1 Global Ltd. All rights reserved.
Events
• Three states
Unattended
Pending
Closed
• Three levels of severity
o Critical
o Suspect
o Informational
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Events
• Criteria filter options
o Application
o Severity
o State
o Event ID
o Date Range
• Results in Query Result pane
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Events
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Services
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Interchanges
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Active/active
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Nodes
• Connection status of source or sink node
• Information provide per node
o Last Cutover
o Business Date
o Transactions in Store-and-Forward — indicates potential bottleneck
o Connected to TM — reports on internal connection
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Commands
RESYNC Resync/update data TRACE_? Check if tracing on TRACE_CLEAR Clear trace files TRACE_ON Switch tracing on TRACE_OFF Switch tracing off Version_? Display version number of Realtime System
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Additional Commands
• TM supports the following additional commands
o CUTOVER_<node_name>
o ABORT_<transaction_number>
o RESUBMIT_<transaction_number>
o LICENSE_?
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Scheduled Jobs
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Transaction Volumes History
Cumulative Hour gaps
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Realtime Monitor
Uptime History
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Terminals Monitor
Terminals Monitor
• Shows all terminals connected
o ATM and dial-up POS devices
• ATM environment
o Current status of ATMs
o ATMs hardware configuration
o Graphical view of ATM
o Real-time monitoring of mode changes
o Real-time monitoring of events
o Detailed event-log descriptions
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Terminals Monitor
Terminals Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Process Monitor
Process Monitor
• New feature in Realtime 5
• Displays results of processes that run as batches
• Results:
o SUCCESS
o WARNING
o FAILURE
o CRASH
o ROLLBACK
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Process Monitor
Process Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Trend Monitoring
Trend Monitoring
• Track events over time period
o Single PIN failure — incorrect entry
o Recurring PIN failure — possible problem
• Alert operators immediately
• Based on configured threshold — two types
o Trip threshold — activate a support event when the trend counter exceeds this limit
o Clear threshold — close an open event when the counter falls below this limit
• Trip and clear thresholds cannot have the same values
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Trend Monitoring
Realtime Trend Monitoring
• Realtime can monitors trends
o Minutes of no transaction activity
o Declined transactions
o Long response times transactions
o Transactions in store-and-forward queue
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Trend Monitoring
Trend Configuration
Refer to your manual for Trend configuration steps — page 2–61
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 4: Querying
• Transaction Query
• Cards Query
• Audit Query
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Three most important query consoles
o Transaction Query Console
o Cards Query Console
o Audit Query Console
Introduction | Getting Started | Monitoring | Querying | Configuration …
Querying
Querying
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Transaction Query Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Cardholder Query
• Query transactions performed using a specific card
• Searches can be restricted
o PAN — entire exact PAN
o Dates — a specific date or a range to dates
• Results can be filtered
o Source node
o Card acceptor
o Terminal ID
o Sequence Number = systems trace audit number
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Operational Query
• General queries
o e.g. last 20 transactions at a particular terminal
• Specify scope
o Max 1000 transactions
• Or search for a transaction number
• Results filtered by
o Source/sink node
o Card acceptor
o Terminal ID
• Preview/print selected transactions
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Transaction Information
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Transaction Information
• 13 tabbed pages
• Most important
o Summary — presents most commonly used information
o Message flow — useful for troubleshooting routing
o Amounts — all amounts grouped, including impact
o Authorizations — determine what entity authorized
o POS — conditions in which transaction took place
• Copy transaction data to a file — File > Export
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Transaction Query
Batch Query
• Transaction batch information
• Criteria required depend on batch granularity
• Query Result lists the batches
• For each batch
o Local totals — maintained by Realtime
o Remote totals — if provided by remote entity (in reconciliation advice message)
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Audit Query
Audit Query Console
• User with postaudit permissions
• Displays history of changes
• Results fall into one of three action categories
o Insert
o Update
o Delete
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Audit Query
Audit Query Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 5: Configuration
• Configuration Consoles
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Most configuration is performed during initial setup
• Provide an overview of consoles
• Detail recurring configuration tasks
o Altering retention periods
o Altering transmission limits
o Adding a new card acceptor
o Modifying a business calendar
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Introduction
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Most important configuration consoles
o Cards Configuration Console
o Applications Configuration Console
o Transaction Manager Configuration Console
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Configuration Consoles
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Configure card products
o Card product — groups payment tokens (usually cards) that are processed similarly
• Nature of card products depends on context
o Broad — own cards vs. all other cards
o Narrow — Blue Bank Gold Card vs. Blue Bank Classic Card
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Cards Configuration Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Realtime must match a transaction to a card product
• Matches transaction BIN to BINs associated with card products
• Once matched, card parameters are applied
o Attached accounts
o Card processing options (e.g. expiry date check)
o Card format (e.g. location of discretionary data)
o Allowed transactions
o Applicable limits
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Cards Configuration Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Centralizes configuration of applications
o Associate applications with support teams
o Configure trends monitoring
o Configure participants — used when driving terminals
o Configure terminal applications
o Configure interchanges
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Applications Configuration Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Configure how Transaction Manager processes transactions
• Most common configuration
o Source nodes
o Sink nodes
o Routes
o Card acceptors
o Business calendars
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
TM Configuration Console
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Parameters requiring occasional modification
o Retention period
Transactions retained for number of days specified
Retention period exceeded — transaction cleared
Reduce period to reduce data stored
Period dependent on database back-up
Data cleared cannot be recovered
o Advice timeout period
Time TM waits for response to request
Typical values — 30 to 75 seconds
If excessive time-outs — increase period
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Source Node
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Parameters requiring occasional modification
o Retention period
o Request Timeout Period
o Advice Timeout Period
o Transmission limits — Authorization/Transaction request
Max repeats of real-time messages
o Transmission limits — Store-and-forward Queue
Max repeats of store-and-forward messages
When exceeded message is aborted
0 = repeat indefinitely (disables feature)
Non-zero value avoids indefinite build-up
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Sink Node
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• POS environment = Merchant
• ATM environment = ATM location
• If driving terminals (POS or ATMs) new card acceptors are added frequently
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Card Acceptors
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Card Acceptors
Refer to your manual for steps to configure card acceptors — page 2–79
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Business Calendars
• Specifies when business date is incremented
• For internally managed batches, determines batch cut over
• May require periodic modification, e.g. to take into account bank holidays
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
Introduction | Getting Started | Monitoring | Querying | Configuration …
Configuration Consoles
Business Calendars
Refer to your manual for steps to modify a business calendar — page 2–80
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 6: Maintenance Tasks
• Maintenance Tasks
• Checking System Resources
• SQL Server Database Tasks
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Daily tasks o Check Realtime Monitor events
o Check Windows Event Viewer
o Check Store-and-forward queues (RT Monitor)
o Check transaction volumes
o Backup database
o SQL Server statistics update
o Check that Realtime’s scheduled jobs have run
• Weekly tasks o Full backup of database
o Check available hard drive space
o Check available virtual memory
o Monitor SQL Server resources
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Maintenance Tasks
Daily & Weekly Tasks
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Monthly tasks
o Defragment SQL Server indexes
o Check the database integrity
o Test the database restore
• Infrequent tasks
o Replace the HSMs battery every five years
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Maintenance Tasks
Monthly & Infrequent Tasks
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Check for sufficient capacity
• Check available hard disk space
o Windows Explorer
o View drive properties
• Check available virtual memory
o Windows Task Monitor (Ctrl + Shift + Esc)
o CPU usage
o MEM usage
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Checking System Resources
System Resources Tasks
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Monitor SQL Server parameters regularly
• Check database resources
o Database Space Available
o Log Space Available
• See page 2–86 for procedure
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
SQL Server Database Tasks
SQL Server Database Tasks
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Database backups
o Realtime uses SQL Server’s simple recovery model
Recovery to point of last backup
Can be altered but not normally recommended
Usually determined prior to installation
• Backup types
Full — complete backup
Differential — changes since last full backup
Can be combined
• Strategy to be decided by DBA
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
SQL Server Database Tasks
Database Backup
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Maintenance procedures
o Defragmenting indexes — once a month
o Rebuilding indexes — locks database, not recommended
o Shrinking database — long downtime, not recommended
o Shrinking transaction log file — no performance benefit, not recommended
o Database integrity check — monthly, quiet periods
o Statistics update — daily, job scheduled for quiet period
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
SQL Server Database Tasks
Additional Database Maintenance
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Provides information on SQL Server events
• Used with Windows Event Viewer
• View in SQL Server Enterprise Manager
• File location
o \Program Files\Microsoft SQL Server\MSSQL\LOG\ERRORLOG
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
SQL Server Database Tasks
Checking SQL Server Logs
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Perform critical tasks
• Regularly check jobs are completing successfully
• Realtime Framework cleaner jobs are critical
o Prevent data build-up in database
o Prevent adverse affect on performance
• Regularly check jobs that update information in monitoring consoles
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
SQL Server Database Tasks
Realtime SQL Server Jobs
Copyright © 2009. S1 Global Ltd. All rights reserved.
Section 7: Troubleshooting and Support
• Introduction
• Troubleshooting with Realtime
• Support Framework
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Problem in Realtime system
o What to do
o Where to find information
o How to report information to Customer Support
• Troubleshooting guidelines
o Work slowly and methodically
o Focus on and solve one problem at a time
o Make one change at a time (undo changes that don’t help)
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Introduction
Troubleshooting and Support
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Sources of troubleshooting information
o Realtime Monitor (2–43)
o Transaction Query Console (2–69)
o Cards Query Console (2–76)
o Windows Performance Monitor (2–102)
o Windows Event Log (2–108)
o Trace Viewer (2–110)
o Realtime System Information (2–117)
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Troubleshooting Realtime
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Most relevant to troubleshooting
o Transaction Query Console
Tran data can be copied to file and mailed to support
o Cards Query
May indicate misconfiguration, e.g. routing problem
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime Query Consoles
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Exporting to file:
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Transaction Query Consoles
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Provides a graphical view of system status
• Useful for
o Monitoring real-time and historical system performance
o Identifying trends over time
o Identifying bottlenecks
o Monitoring the effects of system configuration changes
o Determining system capacity
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Performance Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Open using link in Realtime Management Console > Tools
• Applications add objects
• Objects can have multiple counters each with multiple instances
o Object — Postilion TM Sink Nodes
Counter — Transactions/sec
Instance — BlueSnkSim
• Monitoring counters
o First add to Performance Monitor
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Performance Monitor
Refer to your manual for steps to add counter — page 2–105
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Performance Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Performance Monitor
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Performance Monitor
• The Performance Monitor can also be configured to record data
• This can be very valuable in enabling you to determine trends over a period of time
• Performance Monitor can save data in the following formats
o Comma separated text file
o Tab separated text file
o Binary file
o Binary circular file
Refer to your manual for steps to record and replay add existing data — Page 2–107
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Useful Counters
• Many counters are potentially of use in monitoring performance and troubleshooting
• Counters provided by
o Windows
o SQL Server
o Realtime Framework
Refer to your manual Appendix A page 2–133
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Recording Performance Data
• Valuable in determining trends
• Performance Monitor can record data
o Comma separated text file
o Tab separated text file
o Binary file
o Binary circular file (recommended format)
• Required file size affected by
o Sample interval
o Number of counters
o Available disk space
o Average incident interval
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Event Log
• No longer central reporting tool
• Most functionality moved to Realtime Monitor Events tab
• Important information source
o Some critical events still logged
o Important source of information about other system activity
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Windows Event Log
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Trace Viewer
• Very useful troubleshooting tool
• Flow of messages through components
• View message content
• Essential to trace the correct component (application, interchange or terminal)
• Has a performance impact
o Only use for short periods
o Trace as narrowly as possible
o Trace during low volume periods if possible
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Tracing
• Transaction Manager and node interfaces
Transaction Manager
Tracing an interface (or a specific interchange) records the message flow between Transaction Manager and the interface and between the interface and the external entity.
Tracing Transaction Manager records the message flow between the interfaces (source and sink) and Transaction Manager. It does not allow you to see flow external to the interfaces.
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Trace Commands
• Tracing enabled in the Realtime Monitor’s Commands page
o For a Realtime application
TRACE_ON
TRACE_OFF
TRACE_?
TRACE_CLEAR
o For an interchange
TRACE_<InterchangeName>_ON
TRACE_<InterchangeName>_OFF, etc
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Trace Viewer
• Go to Realtime Management Console > Tools > Trace Viewer
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime Trace File
Click to expand and view message content
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Viewing Message Content
Field data
Field number
Message type
Field format
Search and Filter options
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime System Information
• Provides a regularly updated record of configuration
• Can be configured to mail results to support
• Separately installed
• Configuration file – SystemInfoConfig.properties
• Go to Realtime Management Console > Tools > SystemInfo > SystemInfo Report Generator
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime System Information
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime Event Viewer
• Allows users to provide details of support events to S1 support staff
• Can view and query events files on a different S1 payments system
• Go to Realtime Management Console > Tools > Realtime Framework
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Realtime Event Viewer
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Troubleshooting Methodology
• Assessing system state
o Is the system processing transactions?
o Which transactions are impacted?
o How frequently does the problem occur?
o Can a trace of the problem be retrieved?
o What additional software is running?
o When did this start happening?
o What has changed on the system?
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Reporting the Error
• Include the following information in error report folder
o Realtime System Information report
o Observed behavior
o Expected behavior
o An assessment of criticality
o Include the relevant event or events
o Trace files and screenshots, if available
o Any additional supporting information
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Sources of Information
Troubleshooting Examples
• A description, symptoms, possible cause and action for each of following provided in manual
o Network failure
o Store-and-forward queue builds up
o Aborted transactions
o Software failure
o Application status update delayed – event 610
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Support Framework
Support Framework
Region 1 Region 2 Region 3
Member: Susan
Mon
0800-1700
Tue
0800-1700
Wed Thu
0800-1700
Fri Sat
1200-2000
Sun
Language: English
E-mail address: [email protected]
Stand-in: John
Support card PAN: 53121
Team 1 Language: English Default email: [email protected]
Members: John, Bill… Susan
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Support teams configurable for each application
• Configured on Applications page of the Applications Configuration Console
• Alert sent to correct/appropriate support team
• To associate a support team
o Double-click on the application
o Select relevant support team from list
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Support Framework
Assigning Events
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Support Framework
Field Support Scenario
Event to Terminals Monitor
Realtime Field Support Module
Event
E-mail, pager or text message (SMS)
Terminal-driving source interface
Copyright © 2009. S1 Global Ltd. All rights reserved.
The top row is used to orient
participants by showing them
where they are in relation to
the sections in the participant
guide.
Underline the current section.
For non-terminal sections,
show at least one preceding
and one following section.
Use ellipses to indicated that
there are more preceding or
following sections that cannot
be shown.
Separate sections using the
pipe symbol (on the
backslash key).
Remember to update the
copyright date
The second row of the
heading is used to display
the heading 1 section in the
participant guide to which the
slide belongs.
The Slide Title should usually
relate to a heading in the
participant guide (typically
Heading 2 or Heading 3) but
this is not always possible.
If a slide is animated,
move the “play button”
onto the slide and
position it at: Horizontal
0 cm from top left corner
and Vertical 17.84 cm
from top left corner.
• Informational
o Informative
o No support staff needed
• Suspect
o Event occurred
o Non-critical
o Require attention
• Critical
o System not functioning
o Require attention
… Configuration | Maintenance Tasks | Security | Troubleshooting and Support
Support Framework
Event Severity Levels
Copyright © 2009. S1 Global Ltd. All rights reserved.
The Module Title is used for
courses such as Payments
Basic Training that have a
modular structure.
Month and year
Thank you