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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-1
Quan lyQuan lyVan hanhVan hanh
Van hanh va nangVan hanh va nang
suatsuatChng 1Chng 1
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
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Nhng iem chnhNhng iem chnh
QUAN LY VAN HANH LA G?TO CHC SAN XUAT HANG
HOA VA DCH VU
TAI SAO CAN NGHIEN CU OM?
CAC NHA QUAN LY VAN HANH
LAM G Cach to chc cuon sach nay
CAC CONG VIEC CUA OM
AU trong cong ty?
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-3
Nhng iem chnh Nhng iem chnh Tiep theoTiep theo
LCH S PHAT TRIEN CUA QUAN LYVAN HANH
VAN HANH TRONG LNH VC DCH VU
Nhng khac nhau gia hang hoa va dch vu S tang trng cua dch vu
Tien lng trong dch vu (Service Pay)
NHNG XU HNG MI TRONG QUAN
LY VAN HANH
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-4
Nhng iem chnh Nhng iem chnh Tiep theoTiep theo
THACH THC CUA NANG SUAT o lng nang suat
Cac bien nang suat
Nang suat va lnh vc dch vu
THACH THC CUA TRACH NHIEM XA
HOI
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-5
Cac muc tieu hocCac muc tieu hoctaptap
Khi hoc xong chng nay ban se cothe:
Nhan biet c hoac nh ngha: San xuat va nang suat Quan ly van hanh (OM) Cac nha quan ly van hanh phai lam
g Dch vu
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-6
Cac muc tieu hoc tapCac muc tieu hoc tap- Tiep theo- Tiep theo
Khi hoc xong chng nay banse co the:
Mo ta hoac giai thch: Lch s van tat ve quan lyvan hanh Nhng c hoi nghe nghiep trong
quan ly van hanh Tng lai cua mon hoc o lng nang suat
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-7
Quan ly van hanhQuan ly van hanhla g?la g?
San xuatla tao ra hanghoa va dch vu
Quan ly van hanh la taphp cac hoat ong tao ra
gia tr c bieu hien di
dang hang hoa va dch vubang cach chuyen hoa cacau vao thanh cac au ra
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-9
CAC CONG TY
THNG C TOCHC NH THENAO?
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-10
Cac chc nang cuaCac chc nang cuato chcto chc
Tiep th Kiem khach
hangVan hanh
Tao ra san phamhoac dch vu
Tai chnh/Ke toan Kiem von
Theo doi tien
1995 Corel Corp.
C
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2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-11
Ca c e u o toa c e u o ochc mauchc mau
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-12
Cac chc nang Cac chc nang Ngan hangNgan hang
Van hanhTai chnh/Ke toan
Tiep th
Thanh toansec
ieu ongi thu quy
X lycac giao dch
An ninh
Ngan hang thng mai 1984-1994T/Maker Co.
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
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Cac chc nang Cac chc nang Hang hang khongHang hang khong
Van hanh Tai chnh/Ke toan
Tiep th
Bo phan hotr mat at
Van hanh cacchuyen bay
Bao dngphng tien
Cung capthc pham
Hang hang khong 1984-1994 T/Maker Co.
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Cac chc nang Cac chc nang Hang san xuatHang san xuat
Van hanh Tai chnh/Ke toan
Tiep th
Kiem soatsan xuatSan xuat
Kiem trachat lngMua hang
Hang san xuat
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
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Bieu o to chcBieu o to chc
Ngan hangthng mai
Van hanhieu o thuquy
Thanh toansecX ly cacgiao dch
Thiet ke/botr phngtienVan hanhham ket
Bao dngAn ninh
Tai
chnhau tChngkhoanBat
ongsan
Ke
toanKiemtoan
Tiep th
Cac khoancho vayThng maiCong nghiepTai chnh
Ca nhanCo the chap
Bo phan tnthac
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
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Bieu o to chcBieu o to chcHang hang
khong
Van hanhThiet b ho tr mat at
Bao dngVan hanh matat
Bao dngphng tienCung cap thcpham
Van hanh cacchuyen bay
ieu o phihanh oanS dung maybayNhng phngtien lien lacGi hang
Khoa hoc quan ly
Tai chnh &Ke toan
Ke toanCac khoan phaitraCac khoan phaithuSo cai chungTai chnhKiem soat tienmatTy gia hoi oaiquoc te
Tiep thQuan ly viecchuyen ch
at cho trcKe hoach lamviecBang gia(nh gia)Doanh soQuang cao
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-18
Tai sao can nghien cuTai sao can nghien cu
OM?OM?
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ng uy c o n
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-20
ng uy c o nlam tang phanlam tang phanong gopong gop
Tuy chontiep th Tuy chontai chnh &ke toan
Tuy chonOM
Hien nay Doanh thu:+50%
Chi phtai chnh:
-50%
Chi phsan xuat:
-20%
Doanh thu 100.000$ 150.000$ 100.000$ 100.000$Gia von hang ban-80.000 -120.000 -80.000 -64.000
Lai gop
20.000 30.000 20.000 36.000
Chi ph tai chnh
-6.000 -6.000 -3.000 -6.000
Lai rong 14.000 24.000 17.000 30.000
Thue @25%
-3.500 -6.000 -4.250 -7.500
Phan ong gop10.500 18.000 12.750 22.500
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-21
Cac nha quan lyCac nha quan ly
van hanhvan hanhlam g?lam g?at ke hoach To chc
Bo tr nhan s lanh ao Kiem tra
Mi q et nhMi quyet nh
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Mi quyet nhMi quyet nhthen chotthen chot
Thiet ke san pham, dch vu
Quan ly chat lng .
Thiet ke cong suat, qua trnh ...
V tr ...
Thiet ke bo tr ..
Thiet ke cong viec, nguon nhan lc..
Quan ly day chuyen cung ng
Quan ly ton kho .
ieu o
Bao dng ...
Ch. 5Ch. 6, 6S
Ch. 7, 7S
Ch. 8
Ch. 9
Ch. 10, 10S
Ch. 11,11s
Ch. 12, 14, 16Ch. 3, 13, 15
Ch. 17
Cac quyet nh thenCac quyet nh then
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Cac quyet nh thenCac quyet nh thenchot:chot:
Quan ly chat lng Ai chu trach nhiem ve chat lng? Chung ta nh ngha chat lng the nao?
Thiet ke san pham va dch vu Chung ta se a ra th trng san pham
hoac dch vu nao?
Chung ta se thiet ke nhng san phamva dch vu nay nh the nao?
C t h thCac quyet nh then
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2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-24
Cac quyet nh thenCac quyet nh thenchot - Tiep theochot - Tiep theo
Thiet ke qua trnh va cong suat Nhng san pham nay se can en nhng
qua trnh nao va theo th t nao?
Thiet b va cong nghe nao la can thiet chonhng qua trnh nay?
V tr Chung ta nen at doanh nghiep au
Quyet nh v tr nay cua ta da vao nhngtieu ch nao?
Cac quyet nh thenCac quyet nh then
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2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-25
Cac quyet nh thenCac quyet nh thenchot - Tiep theochot - Tiep theo
Thiet ke bo tr mt bng Chung ta nen sap xep cac phng
tien vat chat the nao? Quy mo cua cac phng tien can co
nh the nao?
Thiet ke cong viec va nguonnhan lc
Chung ta tao ra moi trng lam viecphu hp nh the nao? Chung ta co the ky vong nhan vien
cua mnh san xuat c bao nhieu?
Cac quyet nh thenCac quyet nh then
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Cac quyet nh thenCac quyet nh thenchot - Tiep theochot - Tiep theo
Quan ly day chuyen cung ng Chung ta nen t lam hay mua ngoai san
pham/chi tiet nay?
Ai se la nhng nha cung cap tot cuachung ta va chung ta nen co bao nhieu?
Hoach nh ton kho, nhu cau vat lieu Chung ta nen co ton kho tng san pham
bao nhieu?
Khi nao th chung ta at hang lai?
Cac quyet nh thenCac quyet nh then
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2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-27
Cac quyet nh thenCac quyet nh thenchot - Tiep theochot - Tiep theo
ieu o: d an, ngan han, va trunghan San xuat theo hp ng phu co phai la
mot y kien tot khong?
Chung ta co nen gi ngi tren banglng trong thi k san xuat thap iemkhong?
Bao dng Ai chu trach nhiem bao dng may moc
thiet b? Khi nao th chung ta thc hien bao dng?
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Transparency Masters to accompanyHeizer/Render Principles of OperationsManagement, 5e, and OperationsMana ement 7e
2004 by Prentice Hall, Inc., Upper SaddleRiver, N.J. 074581-28
Cac cong viec OM Cac cong viec OM
au?au?(Hoc OM se lam viec(Hoc OM se lam viecg/bo phan nao?)g/bo phan nao?)
Cac cong viec OMCac cong viec OM
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Cac cong viec OMCac cong viec OM au au
Cac cong viec OMCac cong viec OM
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Cac cong viec OMCac cong viec OM au au
Cong nghe/phng phapMc o s dung phng tienvat chat/khong gian Cac vane chien lc
Thi gian ap ng (Responsetime)
Phat trien con ngi/to, oiDch vu khach hangChat lngCat giam chi phCat giam ton khoCai thien nang suat
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Nhng s kien quaNhng s kien qua
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Nhng s kien quaNhng s kien quatrong trong OMtrong trong OM
Di san cua quan lyDi san cua quan ly
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Di san cua quan lyDi san cua quan lyvan hanhvan hanh
cong lao ong (Adam Smith 1776 va Charles Babbagec chi tiet tieu chuan hoa (Whitney 1800)
Quan ly theo khoa hoc (Taylor 1881)
y chuyen lap rap phoi hp (Ford/Sorenson/Avery 1Bieu o Gantt (Gantt 1916)
Nghien cu thao tac (Frank vaLillian Gilbreth 1922
Kiem tra chat lng (Shewhart 1924;Deming 1950)May ien toan (Atanasoff 1938)
CPM/PERT (DuPont 1957)
Di san cua quan lyDi san cua quan ly
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Di san cua quan lyDi san cua quan lyvan hanh - Tiep theovan hanh - Tiep theo
ch nh nhu cau vat lieu (Orlicky 1960)
ke tren (hay vi s ho tr cua) may tnh (CAD 1
e thong san xuat linh hoat (FMS 1975)
Giai thng chat lng Baldrige (1980)
San xuat tch hp bi may tnh (1990)
Toan cau hoa
(1992)Internet(1995)
li hiEli Whit
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Eli WhitneyEli Whitney
Sinh nam 1765; mat nam 1825 Vao nam 1798, nhan c mot hp
ong cua chnh phu che tao 10.000khau sung hoa mai
a chng minh nhng may cong cu
co the lam ra cac chi tiet ctieu chuan hoa theo ung chi tietky thuat Nhng c phan cua sung hoa mai co the
c s dung trong bat ky khau sung nao
1995 Corel Corp.
F d i k W T lF d i k W T l
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Frederick W. TaylorFrederick W. Taylor
Sinh nam 1856; mat nam 1915 c biet en nh la ong to
cua quan ly theo khoa hoc
Vao nam 1881, vi t cach kys trng cho Midvale Steel, anghien cu cach cong viecc thc hien the nao Bat au nghien cu thi gian va c
ong lan au tien
Sang tao nhng nguyen tachieu qua
1995 Corel Corp.
ay or: an g a m o cay or: an g a m o cphai ch trachphai chu trach
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ay or: an g a m o cay or: an g a m o cphai chu trachphai chu trachnhiem ve viecnhiem ve viec
Bo tr ung viec cho nhan vien
ao tao thch hp
a ra cac phng phap lam viec thch hp
va cap cac dung cu thch hpThiet lap nhng khuyen khch ung luat
e cong viec se c hoan thanh
F k & Lilli Gilb thF k & Lilli Gilb th
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Frank & Lillian GilbrethFrank & Lillian Gilbreth Frank (1868-1924); Lillian (1878-1972)
oi v chong ky s Phat trien hn na cac phng
phap o lng cong viec
Ap dung cac phng phap
hieu qua vao cong viec nhaca & nuoi day 12 ngicon cua ho!
(Sach & phim: Cheaper by
the Dozen, sach:Bells on Their Toes)
1995 Corel Corp.
H F dH F d
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Sinh nam 1863; mat nam 1947 Vao nam 1903, thanh lap
cong ty Ford Motor Vao nam 1913, lan au s
dung day chuyen lap rapong e che tao
mau xe T San pham d dang di chuyen
nh bang tai qua tram congtac
Tra lng cong nhan rat hau trongnam 1911 (5$/ngay!)
Henry FordHenry Ford
Makethem all
alike!
1995Corel Corp.
W Ed d D iW Edwards Deming
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W. Edwards DemingW. Edwards Deming
Sinh nam 1900; mat nam 1993 Ky s & nha vat ly
c cong nhan la ngi daycac phng phap kiem tra chatlng cua Nhat sau The Chien 2
a s dung thong ke e phantch qua trnh
Phng phap cua ong lam chocong nhan tham gia vao viec raquyet nh
Nhng ong gopNhng ong gop
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g g g pg g g ptt
Nhan to con ngi (Human factors)Ky thuat cong nghiep (Industrial
engineering)Khoa hoc quan lyKhoa hoc sinh hocKhoa hoc vat ly Cong nghe thong tin
Nhng s kien quaNhng s kien qua
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g qg qtrong trong OMtrong trong OM
Phan cong lao ong (Smith, 1776)
Cac chi tiet c tieu chuan hoa (Whitney,1800)
Quan ly theo khoa hoc (Taylor, 1881)
Day chuyen lap rap phoi hp (Ford 1913)S o Gantt (Gantt, 1916)
Nghien cu thao tac (the Gilbreths, 1922)
Kiem tra chat lng (Shewhart, 1924)
Nhng s kien quaNhng s kien qua
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g qg qtrong - Tiep theotrong - Tiep theo
CPM/PERT (Dupont, 1957)
MRP (Orlicky, 1960)
CAD
He thong san xuat linh hoat(FMS)
Nghi thc t ong hoa san xuat
(MAP)San xuat tch hp bi may tnh
(CIM)
Nhng thach thcNhng thach thc
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ggmi trong OMmi trong OM
Tap trung theohng a phnghoac quoc gia
Hang gi theo lo
Mua hang tragia thap
Phat trien san
pham rat dai San pham chuan
Chuyen mon hoacong viec
Tap trung theo hngtoan cau
Va ung luc (JIT)
Lam thanh vien day
chuyen cung ng
Phat trien san phamnhanh, nhng s lien ket
Che tao hang loat theoyeu cau cua khach
hang Nhan vien, to/oi c
trao quyen
TTenen
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Van hanh trong khu vcVan hanh trong khu vc
dch vu?dch vu?
Cac ac tnh cuaCac ac tnh cua
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hang hoahang hoa San pham hu hnh
nh ngha sanpham nhat quan
San xuat thng
tach biet vi tieudung
Co the ton kho
Tng tac vi khachhang thap
1995 Corel Corp.
Cac ac tnh cuaCac ac tnh cua
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dch vudch vu San pham vo hnh
San xuat & tieu thu ongthi
Thng ch co mot
Tng tac vi khach hangcao
nh ngha san pham khongnhat quan
Thng da tren tri thc
Thng phan tan
1995 Corel Corp.
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Hang hoa hay laHang hoa hay la
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dch vu?dch vu?
Co the ban lai
Co the ton kho
Mot vai kha canhcua chat lng o
cBan hang khac biet
vi san xuat
Hiem khi ban lai
Kho ton kho
Kho o lng
chat lng
Ban hang lamot phan cuadch vu
Hang hoaHang hoaDch vuDch vu
ang oa ay aang oa ay adch vu -dch vu -
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dch vu dch vu Tiep theoTiep theo
San pham co thevan chuyen c
V tr cua doanhnghiep la quantrong oi vi chi ph
Thng de t onghoa
Doanh thu c tao rachu yeu t sanpham hu hnh
Nha cung cap, ch khongphai san pham, la co thevan chuyen c
V tr cua doanh nghiep la
quan trong oi vi s lien laccua khach hang
Thng kho t ong hoa
Doanh thu c tao ra chu yeut dch vu vo hnh.
Hang hoaHang hoaDch vuDch vu Hang hoaHang hoaDch vuDch vu
vu /vu /D h b h Dch vu bao gom hang
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Dch vu bao gom hangDch vu bao gom hang
hoahoa
0 25 50 75 100255075100
Xe o toMay ien toanTham a trai
Mon an nhanhMon an hieu an
Sa cha xe o toCham soc cua benh vien
Hang quang caoQuan ly au t
Dch vu kham benhT van
Phan tram san pham la hang hoaPhan tram san pham la dch vu
Cac to chc moi khuCac to chc moi khu
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vc vc Bang 1.4Bang 1.4Khu vcdch vu
V du % trongtat ca
cac congviec
Cac dch vuchuyennghiep, giao
duc, phaply, y te
New York City PS108,Notre Dame University,San Diego Zoo
24,3
Thng mai
(le, s)
Walgreens, Wal-Mart,
Nordstroms
20,6
Dch vu Pacific Gas & Electric, 7,2
Cac to chc moi khuCac to chc moi khu
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vc vc Bang 1.4Bang 1.4Khu vcdch vu V du % trongtat ca
cac congviec
Dch vu kinhdoanh & sacha
Snelling & Snelling, WasteManagement, Pitney-Bowes
7,1
Tai chnh, baohiem, bat ongsan
Citicorp, AmericanExpress, Prudential, Aetna,
Trammel Crow
6,5
Thc an, chotro, giai tr
McDonalds, Hard RockCaf, Motel 6, Hilton
Hotels, Walt DisneyParamount Pictures
5,2
Cac to chc moi khuCac to chc moi khu
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vc vc Bang 1.4Bang 1.4Khu vcche tao
V du % trong tatca cac
cong viec
General General Electric,Ford, U.S. Steel,Intel
14,8
Xay dng Bechtel, McDermott 7,0
Nong nghiepKing Ranch 2,4
Khai thacmo
Homestake Mining 0,4
Cac to chc moi khuCac to chc moi khu
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Cac to chc moi khuCac to chc moi khu
vc vc Bang 1.4Bang 1.4Ban tom tat ( USA)Ban tom tat ( USA)Khu vc % trong tat ca
cac cong viec
Dch vu 75,4%
Che tao 24,6%
Thnh ph HCM, hin ti & tng lai ?
S phat trien cua nenS phat trien cua nenkinh te dch vukinh te dch vu
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1850 75 1900 25 50 75 2000 40 50 60 70 1970 75 80 85 90 95 2000Percent
United States
Canada
France
Italy
Britain
Japan
W Germany
19702000
Services
Industry
Farming
250
200
150
100
50
0
80
%70
60
50
40
30
20
10
0
U.S. Employment, %Share
Services as a Percent ofGDP
U.S. Exports of ServicesIn Billions of Dollars
Year 2000 data is estimated
kinh te dch vukinh te dch vu
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Nhng thach thc miNhng thach thc mi
trong quan ly van hanhtrong quan ly van hanh
luon thay oi oi viluon thay oi oi vinha quan ly vannha quan ly van
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nha quan ly vannha quan ly vanhanhhanhQua kh Nguyen nhan Tng lai
-
hat trienan phamat dai
Tap trung theohng toan cau
ap trung theong a phngoac quoc gia
ang gi
heo lo (ln)
Mang li van tai va lien lackhap the gii chi ph thap,ang tin cay
Chi ph s dung von thuc
bach giam au t vao ton kho
Hang gi
va ung luc
Phat trien sanpham nhanh, slien ket, thiet kecong tac
Chu trong chat lng oi hoicac nha cung cap tham giavao viec cai tien san pham
Vong i ngan hn, lien lacquoc te nhanh, thiet ke vis ho tr cua may tnh, vaHp tac quoc te
Thanh vien daychuyen cung ng
ua hanga gia thap
luon thay oi oi viluon thay oi oi vinha quan ly vannha quan ly van
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nha quan ly vannha quan ly vanhanhhanh
Qua kh Nguyennhan
Tng lai
an phamieu chuanoa
huyen mon
oa cong viec
Cac van e ve moi trng,ISO 14000, chi ph loai bongay cang tang
Tap trung theohng chi phthap
Che taohang loattheo yeucau cua
khac hang
Nhan vien,
to/oic traoquyen, vasan xuattinh gonSan xuatnhay camvi moitrng, sanxuat xanh,vat lieu taiche, sanxuat lai
S giau co va cac th trng khapthe gii; cac qua trnh san xuatcang ngay cang linh hoatMoi trng van hoa xa hoi hay
bien oi. Cang ngay cang la motxa hoi tri thc va thong tin
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Thach thc nang suatThach thc nang suat
e t o ng n tee o ng n echuyen hoa auchuyen hoa auh h h h
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yvao thanh au ravao thanh au ra
He thong kinh techuyen hoa au
vao thanh au ravi toc o tangnang suat hangnam khoang 2,5%(von 38% cua
2,5%), lao ong(10% cua 2,5%),quan ly (52% cua2,5%)
at ai,lao
ong,von,quanly
Hanghoa
vadch vu
Vong lap thong tin phan hoi
auvao
Qua trnh au ra
a c o ng e n na c o ng e n ncua cai tien chatcua cai tien chatll
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lnglng
o chi tiet moi gi lam viec
95
100
105
110
115
Nam A Nam B Nam C
Chi ph cho mot n v giam
1,50$
1,75$
2,00$
2,25$
Nam A Nam B Nam C
Thu lao bang tienhang nam cua
mot cong nhantrung bnh tang
24000
25000
26000
27000
Nam ANam BNam C
Khi nang suat c cai thien Chi ph giamTien lng tang
Nang suatNang suat
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Tieu chuan e anh gia cai tienqua trnh
La ket qua cua au ra tuy theo auvao
Ch nh tang nang suat mc song
cua chung ta mi co the c caithien
gg
Nang suatNang suatNang suatNang suatSo n v c tao raSo n v c tao raSo n v c tao raSo n v c tao ra
au vao s dungau vao s dungau vao s dungau vao s dung====
Nang suat nhieuNang suat nhieusan phamsan pham
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san phamsan pham
Nang suat =
au ra
Lao ong + nguyen vat lieu + nanglng + von + linh tinh
Van e o lngVan e o lng
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g
Chat lng co the thayoi khi so lng au vaova au ra van khong oi
Cac yeu to ben ngoaicothe lam cho nang suattang hoac giam
n v o chnh xac co thekhong co
Cac bien nangCac bien nangsuatsuat
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suatsuatLao ong - ong gop
khoang 10% vao mc tanghang nam
Von- ong gop khoang32% vao mc tang hangnam
Quan ly - ong gopkhoang 52% vao mc tanghang nam
a c e n c u ye ua c e n c u ye unhamnham l nang cao lao ong
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nang cao lao ongnang cao lao ongGiao duc c ban thch hp vi
lc lng lao ong
Che o an uong cua lc lng
lao ongTong chi ph xa hoi lam cho lao
ong san co e dung
Duy tr va nang cao ky nangtrong boi canh cong nghe vatri thc ang thay oi nhanhchong
Cong an viec lamCong an viec lam My My
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My My
26%
18%
16%
14%
6%6% 5% 5%
3%1%
Giao duc, Y te, ...
Che tao
Ban le
Tai chnh, Bao hiem
Ban buon
Van tai, Dch vu cong
Xay dngChnh quyen lien bang
Khai thac mo
Chnh quyen bang va a ph
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Nang suat dch vuNang suat dch vu
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Thng can nhieu nhan congThng xuyen x ly tng khach
hang mot
Thng la cong viec tr oc docac chuyen vien thc hien
Thng kho c kh hoaThng kho anh gia ve chat
lng
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