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Quality Transformation for future in the evolving world
Srijith Sreenivasan
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CEO’s expectation of disruption
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Focus on technology driven innovation
69%Innovation
(new products / services)
82%Digital
infrastructure
Areas where CEOs plans to make high investments over the next three years
63%Emerging
technologies
69%Regulatory compliance
82%Physical
infrastructure
80%Cognitive technologies
85%Internet of things
85%Data analytics
tools 65%Robotics process
automation
Top areas where CEOs plans to make technology investments over the next three years
Technology continues to be at the forefront
CEOs believe that technology is likely
to be one of the top-two factors
impacting the growth of their organisation in the next three years
Technology is likely to be one of the top-two factors impacting the growth of their organisation in the next three years
Source: KPMG India CEO outlook 2017
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Navigating through Geo-political environmentThe current state of geopolitical environment is pushing organisations to have a re-look at their growth plans and re-strategise to build organisations that are resilient to geopolitical risks
53%of the CEOs believe that the impact of the
current ambiguity in the global political landscape has had an unprecedented impact on
their organisations
88%of the CEOs believe in better growth prospects for India
compared with that of the global economy in the medium-term
41%CEOs are reassessing their global
footprints as a result of the changing pace of globalisation and
protectionism
77%Spending more time on scenario
planning
44% CEOs are prioritising India for
growth
72%Recruiting new skills/specialists
According to the survey, approximately 21 per cent of the CEOs are most concerned about the impact of geopolitical risks. They acknowledge global and domestic economic factors impact their growth significantly, and one in two CEOs believe that the current geopolitical landscape has impacted their organisations like never before
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The implication
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Industry expectations
Faster time to market
Early mover advantage
No prize for second position
Everyday competition
Innovation – only way to thrive
You could be competing against
machines
Competition could seldom be from
your same industry
Shrinking development and
manufacturing cycle
Deploy as you develop
RPA and 3D printing
Increased need of contextual awareness
Your org, Customer’s org
Customer’s industry Customer’s industry
industry regulations government regulations
Org
Customer’s org
Customer’s industry
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Organizational expectations
Delivery Excellence
Do it right first time
Do it on-time every time
Do it efficiently
within budget
People
Gen Y and Z: Behavioral differences
Digital Entrepreneurs
Multi-taskers
Seeks involvement and empowerment
Demands instant access to product and
services
Process
Simplicity in transactions
SeamlessEnd-to-end
CTQs: Efficiency, Security, Adaptability
Technology
Engine that drives digital transformation
Integration with multiple platforms
Data integrity
Transformation from legacy systems
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Disruptions – Are we prepared?
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Shift from plain vanilla solutions to customized solutions
Lack of new job creation due to cost arbitrage
Export markets being protectionists
Competition from companies, countries, technology and machines
Changing industry landscape
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Automated processesCost arbitrage and competition
with developing economies3D printing and mass
manufacturing
Self diagnosing and self healing systems
Changing manufacturing and service operating models
Disruptions affecting Quality: External
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People factor: Less exposure in shop floor
Solutions based on theory that worked 30 years ago
Lack of creativity and innovation
Inability to feel consumer experience
Passive approach to delivery’s pain areas
Disruptions affecting Quality: Internal
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How should quality transform?transform?
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Evolution of Quality
Quality Control
•Testing
•Inspection
Quality Assurance
• Defect Prevention
• Cost of Quality
• Audits and Reviews
Quality Management
• Process improvements
• Management systems
Business Excellence
• Effectiveness and Efficiency
• Defect Elimination
• Adaptability and Agility
Quality 4.0
• Uncertainty is the only certainty
• Self Governing and Self Sustained Systems
• Integrated Early Warning Systems
Discipline StandardizationRegulatory Compliance
Continual Improvement
Transformation
Stages
Focus
Craftsmen/Foremen
Quality department
Engineering Process Groups
Self-directed teams
CXOs and Customers
Driven by
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Difference in approach
Night 1: “Dumpers”, “Diggers”, “Fixers”,
“Gravelers”, “Asphalters” all work together &
finish 50 mtrs of road. Road is ready for use
next morning.
Night 2: “Dumpers”, “Diggers”,
“Fixers”, “Gravelers”, “Asphalters” all
work together & finish another 50
mtrs of road. Road is ready for use
next morning.
Night 3: “Dumpers”,
“Diggers”, “Fixers”,
“Gravelers”, “Asphalters”
all work together & finish
another 50 mtrs of road.
Road is ready for use
next morning.
Month 5: “Asphalt”department puts asphalt forseveral kms
Month 4: “Gravel” departmentpours gravel for several kms
Month 3: “Fixing” department fixes pipes for several kms
Month 2: “Digging” department digsthe road for several kms
Month 1: “Dumping” department dumps pipes by the side of the road for several kms
Goal: Repaired road Goal: Reaching destination faster
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Leaders of excellence? Followers of
delivery?
Paradoxes to be addressed
QualityTechnology
Models and certifications Internal
improvement
Process compliance
Product Quality
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Learn
• Analytics
• Customer Experience
• Creativity
• Problem solving
• Relationship management
• Business thinking
Unlearn
• Checklist based QA
• Over importance on rituals
• Box solutions
Skill transformation
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The transformational role of Quality
Defect Reducti
on
Contractual
Compliance
Delivery Excellence
Audits, Work-product Reviews, Facilitation, Process Trainings
Dedicated Quality Department
Built in Quality (BIQ)
Value generati
on
Business trend
setting
Core Product Development, Support & Services
QA Co-Create
Value
Process Compli
ance
Customer
Centricity
Self diagnosing systems, Automated Warning Systems, Digital Quality
Quality – Integral part of delivery
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What can we offer?
Engineers make the world
Doctors heal the sick
Managers plan, organize and direct
Quality professionals make the world a better place
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Fly safer Drive faster Live well Eat healthier
Learn quicker Entertain better
Work smarter
We make the world a better place…
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Intent over Approach
• We see the bigger picture!
Trailblazing over Trailing
• We lead the way!
Vivacity over Passivity
• We demonstrate passion in everything we do!
Clarity over Clutter
• We see through complexity!
Excellence over Mediocrity
• We strive for the best!
Quality manifesto for vision 2020
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Thank you!
Srijith Sreenivasan