Download - Quality model ppt
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Quality Model in Education
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Six Sigma
Greek Alphabet
Standard Deviation
Six is the number of sigma measured in a process
Defect –per – unit (.3.4 output out of one million)
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History of Six Sigma
Normal cave - Carl Frederick Gauss (1800s)
Mean is the point where a process requires correlation
Walter Shewhart (1920s)
Optimum level to balance quality and cost - Bill Smith and Motorola (1980s)
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Sigma practices in education
Academic Achievement
Process of admission
Teaching and academic programs
Study program & process
Institutional effectiveness
Student learning performance
Evaluation of the instructional delivery
Accreditation process
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Organizational Structure
Champion
Master Black Belt
Black Belt
Green Belt
Head of Institution
Head of Department
Asst. Professor, Lecture, etc…
Students, staffs
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Methods
To improve current situation
To create new process
DMADV
Define
Measure
AnalyseDesign
VerifyDMAI
C
Define
Measure
Analyse
Control
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Six Sigma Approach in Undergraduate Technical Institute in Dubai
To improve the performance of students in the course named” Introduction to Operation Research”
Six Sigma level of the academic performance in QR increased from 2.78 to 4.23 in a period of a year
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Define PhaseGoals
To develop an interest in the students towards Operations Research
To see an increase in the average marks scored by up coming batch
To see an increase in the number of “A” grades so that it enhances student’s overall academic performance and boots his confidence.
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Measure the current sigma level ( data Analysis)Grade and Rating TableGrade Rating
A Excellent
B Good
C Average
D Poor
No. of students in each GradeGrade No of
students
A 19
B 33
C 38
D 10
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Analyse – root causes of problem (Faculty + student volunteers )
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Analyse – the biggest impact ( online survey )
Histogram(Continuous data)
Pareto Chart( discrete data)
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Process Capability Analysis
The process is not capable (Cpk value is less than 1)
Actual mean value is lesser than targeted value
Sigma value is 2.78
Defect is close to 9%
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Action Plan
Factors Proposed Recommendation Status
Attendance 80% compulsory attendance Executed
Examination pattern
No changes
Resources Weekly tutorial class Assignments Online journals+ books Lecture from guest speakers
Executed
Improvement – options for solutionsBrain-stroming of Faculty + students
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Capability Chart of the Final Result 2010-2011
Sigma level 4.23 ( no defects)
Grade A (29)
Grade B (52)
Grade C (19)
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Control (Quality Control) - Improvement are controlled.
Quality control
Standardization
Control Method
Alternative and responding when defect occure
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Quality Culture
top management support,
Customer relationship,
Supplier relationship
Workforce management ,
Product/service design
Process management
Six sigma role structure
Structured improvement procedure
Focus on metrics
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Private Universities Council (PUC) in Kuwait
To decide on the licensure of a private higher education institution
To determine the accreditation requirement of private higher education institution follow-up quality assurance measures
To adopt universal standards for licensure and accreditation
To establish measures of accreditation and validation of academic degrees issued by and private institution
To oversee the sustainability of private institutions and provide advice
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PUC General
secretariat
Universities/Colleges
Private Universities
Council
ToolsStandards
Performance Audit
Research and
Development system
Σ
Effectiveness, Efficiency, etc
Measure
Compare
Stated Goals
Analyse
Improve
Control Scope
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Application of Six Sigma for Accreditation (PUC) The measurement are obtained after every semester and sent to PUC
.
PU C through the accreditation committee analyses the key academic indicators as set by the accreditation criteria and other QA schemes
Accreditation committee discusses the required improvement, and Provides guidance
The improvement committee discusses the required improvements, and provides guidance.
The accreditation committee discusses the required improvements, and provides guidance
The improvement recommendations are communicated to the General Secretariat, which sets up control actions and conveys them to the colleges
The colleges implement the control actions and the process is repeated
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All India Council for Technical Education(AICTE) in India To decide mission and goals of a private higher
education institutions. The measurements are obtained and verified after every academic semester/year by AICTE
To determine the accreditation requirements of private higher education institution, and follow-up quality assurance measures in every year
To adopt universal standards for licensure and accreditation
To establish measures of accreditation and validation of academic degree issued by the private institutions
To oversee the sustainability of private institutions and provide advice.
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Applications of Six Sigma Methodology by AICTE.
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