QUALITY MANAGEMENT IN IMAGING SCIENCES
INTRODUCTION TO QUALITY MANAGEMENT
CHAPTER 1
EXPECTED QUALITY
PERCEIVED QUALITY
ACTUAL QUALITY
MAIN CHANGES IN HEALTHCARE DELIVERY
1)ADVANCEMENT IN TECHNOLOGY
2) LEGISLATION & GOVERNMENT REGULATIONS
3) JCAHO
4) CORPORATE BUYOUTS & MERGERS
5) METHODS OF REIMBURSEMENT FOR SERVICES RENDERED
QUALITY
MANAGEMENT
HISTORY
• GOVERNMENTAL ACTION
• JOINT COMMISSION ON THE ACCREDITATION OF HEALTHCARE ORGANIZATIONS
QUALITY
ASSURANCE
QUALITY CONTROL
Level 1:
Noninvasive & Simple
Level 2:
Noninvasive & Complex
Level 3:
Invasive & Complex
Continuous Quality Improvement• 14 points of Management:
1)Create Constancy (improve service & product)
2) Adopt a new philosophy
3) Build quality in product first
4) Minimize total cost
5) Improve constantly
6) Train on the job
7) Institute leadership
8) Drive out fear
9) Break down barriers
10) Eliminate slogans
11) Eliminate work quotas
12) Eliminate merit rating systems
13) Education & self-improvement
14) Involve everyone ( TQI)
Process improvement through continuous quality improvement
• 85/15• 80/20
• Workers near problem• Structured problem-
solving• Improving quality
• Process• System• Supplier• Input• Action• Output• Customer (internal & external)
• Manpower Materials• Machines Environment
• Politics
PROBLEM IDENTIFICATION & ANALYSIS
* BRAINSTORMING• FOCUS GROUPS• QUALITY IMPROVEMENT
TEAM• QUALITY CIRCLES• MULTI-VOTING• CONSENSUS• WORK TEAMS• PROBLEM-SOLVING TEAM
GROUP DYNAMICS
JCAHO10 step process
• 1) Assign responsibility• 2) Delineate the scope of care• 3) Identify Important Aspects• 4) Identify Indicators
• Sentinel Event Indicator• Aggregate Data Indicator
PERFORMANCE INDICATORS
• APPROPRIATENESS OF CARE
• CONTINUITY OF CARE
• EFFECTIVENESS OF CARE
• EFFICACY OF CARE
• EFFICIENCY OF CARE
JCAHO10 step process
• 5) Establish a means• 6) Collect & Organize Data• 7) Initiate Evaluation• 8) Take Actions to Improve• 9) Assess Effectiveness
• DESIGN
• MEASURE
• ASSESS
• IMPROVE
• BENCHMARKING
• QUALITY ASSURANCE
• QUALITY CONTROL
QUALITY MANAGEMENT TOOLS & PROCEDURES
CHAPTER 2• INFORMATION
ANALYSIS:• Population• Sample• Data set• Frequency• Continuous Variables• Dichotomous Variables• Central tendency: Mean,
Median, Mode• Reliability• Standard Deviation• Variance
INFORMATION ANALYSIS TOOLS
• Flowchart• Cause-and-Effect
diagram• Histogram• Pareto Chart• Scatter Plot• Trend Chart• Control Chart
CHAPTER 2 ASSIGNMENT
• CHAPTER 2
WILL NOT BE ON TEST
DUE TO THIS, DEVELOP A PROCESS BY USING ONE OF THE CHARTS WE TALKED ABOUT TODAY
FILM DARKROOMSCHAPTER 3
• Latensification• Static electricity• Humidity & temperature• Ventilation• Overhead Lighting &
Safelight• Sensitometer• Densitometer• Viewbox Illuminator• Image Duplicating Units