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QMS/EMS Can Thrive, QMS/EMS Can Thrive, not just Survive, not just Survive,
Contract TurnoversContract Turnovers
ASQ Energy & Environmental ConferenceASQ Energy & Environmental ConferenceOrlando Sept 14, 2004Orlando Sept 14, 2004
Ken Gidlow, CQE / CQA / Quality Manager Certified / MBA
Quality, Environmental, Safety, and Health Manager
DynCorp / A CSC Company
281 483-3835
![Page 2: QMS/EMS Can Thrive, not just Survive, Contract Turnovers ASQ Energy & Environmental Conference Orlando Sept 14, 2004 Ken Gidlow, CQE / CQA / Quality Manager](https://reader031.vdocuments.us/reader031/viewer/2022032106/56649dde5503460f94ad749c/html5/thumbnails/2.jpg)
How to get the real facts of your company’s contract status
How to become an active participant in the company’s proposal team
Tips on shutting-down the QMS/EMS of the outgoing contractor
Why being part of the company’s transition team is critical to the QMS/EMS
Winning QMS/EMS start-up strategies
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How to get the real facts of your company’s contract status
Don’t let RUMORS throw you off!
The KEY Decision Makers are not always obvious
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Will the QMS/EMS be affected?
Where does the Quality or Environmental Manager fit in?
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How to become an active participant in the company’s proposal team
Why the Proposal Team is important to the QMS and Quality Manager
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Examples of How proposal teams are formed Teaming Partnerships or Single Company
– Your company Prime or Sub? Local or Corporate
– Offsite location near?– EMail
Formal or Informal– Proj Mgr & Contracts?
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Typical Stages of the Proposal Major Stages from Government
– Request for Proposal Knowing target contract expiration –2 years
– Orals (Has questions to answer before, during, after)
– Award (Start date –Transition; Terms & Conditions)
Proposal Team Development Stages– Pink, Red, Gold– Black, Blue, Red– (Drafts 1,2,3)
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Examples of Types of Proposal Team Members– Key Managers (Committed)– Key Managers (Place Holders)– Proposal writers and briefers– Consultants– Key Incumbents – Contributing Incumbents– Acknowledged Incumbents
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Tips for actively participating in Proposal Teams
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Is Quality Independent of ES&H or other organizations?
– PROs and CONs
– Experiences
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Tips on shutting-down the QMS of the outgoing contractor
Examples of both Good and Otherwise QMS shut-downs
– Good QMS shutdown examples
– Otherwise (not so good) QMS shutdowns
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Whom to believe about what QMS processes, equipment, and documentation stays and what goes
– Out-Going Contracting Officer– Source Evaluation Board Leader– Out-Going Contractor Quality Manager– Out-Going Contractor President/Project Manager– Proposal Team Leader– Proposed Contractor President/Project Manager
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Timing of Quality Management System cost reductions by the out-going Contractor Quality Manager
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Communication with the ISO9001 Registrar– Out-going Contractor Quality Manager
Ending of ISO9001 Registrar Subcontract
– Incoming Contractor Quality Manager Contacting the ISO9001 Registrar of the Out-going
Contractor Careful Should the In-Coming Quality Manager use the same
registrar? Feedback ISO9001 & 14001 Competitive Subcontract procurement
– Best-Value www.RABNET.com
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Thriving, Not just Surviving the contract end QMS and Quality Manager’s legacy?
– Records– Document Control– Customer Satisfaction– Special Processes– Improvements– Statistics
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Why being part of the company’s transition team is critical to the QMS
When does the Transition Team start?
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Why the Transition Team is important
– Don’t get left behind
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How and when is the Transition Team formed?– Proposed Contractor President/Project Manager– Per RFP, Proposal & adjustments from orals– Some temporary corporate support or consultants– Some dedicated Key Managers– Months before the Contract Award
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Tips for actively participating in the Transition Team– Proposed Contractor President/Project Manager– Know RFP, Proposal & adjustments from orals– Start early and Full-time in the Transition office– Meet Contracting Officer and Quality counterparts– Team with peer Contractor Key managers– Meet incumbent Quality personnel early
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Quality Management System activities during transition
– Proposal commitments
– Transition surprises
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Winning QMS start-up strategies
Examples of both Good and Otherwise QMS Start-ups– Good QMS shutdown examples
– Otherwise (not so good) QMS shutdowns
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Typical Quality Manager start-up roles– Implementing the Contractor Proposal– Plan for ISO9001 Certification– Coordinate and Integrate with other Management
Systems– Keep Quality independent– Evaluate, select, and train Quality personnel
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Implementing the Contractor Proposal
– Interpretation
– ISO Requirements
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Plan for ISO 9001 Certification– Ahead of Proposal and contract timing requirement– Contact the ISO9001 Registrar of the Out-going
Contractor if feedback was positive. Careful– Competitive Subcontract procurement
Best-Value 6-Month or Annual? Pre-Assessment? ISO9001 & 14001 www.RABNET.com
– Schedule Gap Analysis, Corporate ISO Audit, Management Reviews, start document control, etc.
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Coordinate and Integrate the QMS development with other Management Systems and Activities– Common elements ISO9001, ISO14001, OSHA VPP– Educate other Key Managers-to their relief-that Quality
leads the Company document control, improvement, customer satisfaction, and special processes.
– Early Management Reviews drive other ISO processes.– Shift Key Managers paradigms that inspections, audits
and corrective actions are not just Quality’s job. Balance the Quality team-work with independence intact.
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Tips on QMS Integrating without compromising Independence– Quality leads ISO9001 early. ISO14001 & VPP benefits later.– Have ESH&Q input Corrective Actions. All Company Managers
& Supervisors respond to CARs & PARs. Some are to ES&H.– Show Quality audit schedule separate from other audits.– Have only Quality personnel follow-up on “Poor” Customer
Feedback responses. Exceptions are elevated.– Ensure the Quality Manager position is on par with the ES&H
Managers and meets independently with his/her boss.– Keep the Quality budget separate & untransferable from other
organizations.
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Examples of who owns QMS processes– Quality Manual Training– Documents Customer Com. Contract– Records Continual Improvement– Objectives Purchasing– Management Rep. Corrective/Preventive Act– Management Review Calibration– Customer Satisfaction Audits
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Examples of Resolving Process Ownership– Proposal & Contract requirements– Resources– Win/Win Conflict Resolution– Examples
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Quality Personnel Evaluation, Selection, and Training– Mix of incumbents and new hires– Previous positions and salaries compared to their past
Affects attitude, productivity and morale
– Evaluation matrix with practical questions (next slide)– Quality training budget adequate?– Audit and other QMS process adjustments to abilities
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QA Specialist
Interviewee Name/Date:
Key Words Expected/CommentsTechnical Knowledge, Skills & Abilities
1. Give 2 examples of major discrepancy or nonconformance reports that your wrote and
how they were corrected. Spec or process violated & effectively corrected2. Summarize what the ISO9001 Quality
Management System is? International Cert/Mgmt Reviews/audits/procedures/record3. Describe or define what Quality means to
you? Customer satisfaction/Compliance/Correct/Less Rework4. Describe the difference between Quality
Assurance activities & QC Inspections? QA=process audits/reviews/trending. QC=Inspect work5. Give an example of how and why root
cause analysis is done? 5 Why's/Fishbone/Mistake proofing/Taproot-to fix problem6. Give an example of a calibrated tool and
what to look for. Torque wrench/Multimeter-Cal Sticker dates-Record-list7. Describe in what situations you needed
Personal Protection Equipment PPE? Steel Toes/Glasses/Hard Hat Field inspection experience8. Give 2 examples of your roles in
improvement teams. Team player familiar with CI/TQM/6 Sigma9. What is the highest education level
completed? High School/GED Minimum level.
Soft Skills10. Is there any reason you would be unable
to Work 7am-3:30 pm M-F & some uncompensated overtime? Exempt-Salaried position Core Hours-Dependability
11. Give an example of difficulty working with someone. How did you resolve the difficulty? Ability to work well with others-Conflict Resolution.
12. Give 2 examples in past positions that went beyond your job description. Takes initiative-Self Motivated.
13. Is there any reason an annual salary in the high $30's is below your expectations? Positive attitude
14. Would you mind completing a Pre-Employment drug test right now? Mouth swab now.
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PROMOTE YOUR QMS/EMS and YOURSELF How to get the real facts of your company’s contract
status How to become an active participant in the company’s
proposal team Tips on shutting-down the QMS/EMS of the outgoing
contractor Why being part of the company’s transition team is critical
to the QMS/EMS Winning QMS/EMS start-up strategies
– QUESTIONS?
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QMS/EMS Can Thrive,QMS/EMS Can Thrive, not just Survive, not just Survive,
Contract Turnovers Contract TurnoversASQ Energy & Environmental ConferenceASQ Energy & Environmental Conference
Orlando September 14, 2004Orlando September 14, 2004
Ken Gidlow, CQE / CQA / Quality Manager Certified / MBA
Quality, Environmental, Safety, and Health Manager
DynCorp / A CSC Company
281 483-3835