Download - Q-Park Presentation
Quality in parking
We deliver Quality parking solutionsthrough operational excellence, customersatisfaction and sustainable financial performance.
Quality in parkingThe European Perspective
Quality in parking
Our objective is to be the within the top 3 car park companies within each country
Q-Park is continuing to invest in the UK to reach its target.
1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008
1998Q-ParkNetherlands
1999Q-ParkGermany
2000Q-ParkBelgium
2001Q-ParkGreat Britain
2002Q-ParkFrance
2005Q-ParkDenmark
2006Q-ParkSweden
2006Q-ParkNorway
2008Q-ParkFrance
2008Q-ParkBelgium
2006Q-ParkFinland
2007Q-ParkGreat Britain
2008Q-ParkNorway
2004Consolidation
2002Q-ParkIreland
2002Q-ParkGreat Britain
The European Perspective
The European Perspective
Key Facts & Figures - 2008
Turnover €535 Million (2007 - €419 Million)Result before tax €136 Million (2007 - €101 Million)Fixed assets €5.3 Billion (2007 - €3.9 Billion)
Quality in parking
Image of people on stairs
Key Facts & Figures - Number of parking spaces
1999 36,844
2000 75,145
2001 108,551
2002 152,793
2003 159,205
2004 184,998
2005 203,650
2006 525,098
2007 566,993
2008 800,000
Quality in parkingThe European Perspective
Key Facts & Figures - Shareholders
The European Perspective Quality in parking
The UK Perspective
48%
15%
37%
OwnershipLeaseManagement
Turnover - £31.5 MillionProfit before Tax - £7.5 MillionTangible Assets - £241 Million
Key Facts & Figures - 2008
Quality in parking
Strategy within the UK
To focus upon: City centre, Healthcare and Railway Strategic partnerships Established and multi-functional sites Long term opportunities.
The UK Perspective Quality in parking
Q-Park Partnership Approach
Ability to invest as a partner Achieve long-term relationships with clients and suppliers Differ from other parking operators whose commitment to quality is tempered by a short term view.
The UK Perspective Quality in parking
The Q-Park Brand
For many visitors, car parks are thefront door to our towns, cities andshopping centres. Creating the firstand last impressions.
Easy to park Good visibility with well lit interiors Secure and safe environment Parking Host’s Lodge Quality details and materials.
The UK Perspective Quality in parking
City Centres in GB
The UK Perspective Quality in parking
Healthcare in GB
The UK Perspective Quality in parking
Liverpool ONE
The UK Perspective Quality in parking
Core Values
Q-Park is committed to delivering value to its customers and by focussing on our core values of: Customer Focus Quality Working Together Achieving Results.
The UK Perspective Quality in parking
HR and Training
Award winning customer service Recruiting the right staff Providing excellent working conditions Providing a challenging and rewarding environment Q-Park Academy: Tailored courses and training modules CAR Model: Coaching, appraisal and reward Investor in People ISO 9001:2000 5* Service - The programme for improving customer service standards.
The UK Perspective Quality in ParkingQuality in parking
Technology
A state of the art Parking Management System with cashless availability New standardised ICT resources supporting operations and management In-house tailored facility management and finance systems Secure pedestrian and vehicle access.
The UK Perspective Quality in parking
Q-Park Control Room (QCR)
Customer focus Centrally located in Holland Using cutting edge telecommunications technology Offering assistance and support to on-site personnel 24/7.
The UK Perspective Quality in parking
Products for Our Customers
Products offering season tickets, prepaid parking, family tickets and loyalty programmes for consumers and business users. Flex Card - Allowing customers to pay for a number of parking hours, usable as and when required Pre-pay Card - Credited with a monetary value (in the same way as London’s Oyster card) Office Card - Weekday card for office workers, restricting access at the weekend Night Card - For out of hours users, primarily residents Q-Park Key - Premium service for regular customers, allowing access to any Q-Park site with monthly billing. Season Tickets - 5, 6 and 7 days.
The UK Perspective Quality in parking
Services for Our Customers
Services reinforcing the Q-Park credo - Quality in Parking.
Our specific ‘add on’ services: Toilets - Clean, safe and accessible Baby buggy - High quality buggies for free loan Umbrellas - Golf-style umbrellas for free loan Heart defibrillator - For use by trained Q-Park Hosts Jump leads - Q-Park holds driving aids for unexpected occasions Other Q-Park services - Internet connection, City centre map dispensers, shoe polishers and Alcolizer (reinforcing the message of ‘Don’t Drink and Drive’).
The UK Perspective Quality in parking
Award Winning Architecture
Charles Street, Sheffield - RIBA Award Musgrove Park Hospital, Taunton - BPA Award - Best New Car Park Waterloo Street, Glasgow - EPA Award - Best Renovated Car Park in Europe Liver Street, Liverpool - RIBA Regional Award.
The UK Perspective Quality in parking
Quality in parking