Download - Putting the customer first
![Page 1: Putting the customer first](https://reader036.vdocuments.us/reader036/viewer/2022092621/589ad76d1a28abc93a8b65e1/html5/thumbnails/1.jpg)
first...
Putting the
![Page 2: Putting the customer first](https://reader036.vdocuments.us/reader036/viewer/2022092621/589ad76d1a28abc93a8b65e1/html5/thumbnails/2.jpg)
Focus on ActionableStrategies...
to deliver better than best-in-classCustomer Experience
![Page 3: Putting the customer first](https://reader036.vdocuments.us/reader036/viewer/2022092621/589ad76d1a28abc93a8b65e1/html5/thumbnails/3.jpg)
Get and keep the 'customer' at the heart of all you do byplacing the 'customer at the heart of service delivery' integrating and redesigning services & support functionsaround customers
Maintain a consistent focus on 'customer outcomes' byprizing 'single-point resolution' and seek out, understandand learn from customer frustrations
Shape service delivery to meet the 'wants/needs of eachcustomer group' and that should include 'self service' inaddition to traditional 'service channels'
Strive to always deliver a 'personalised service' -encouraging repeat contact through the 'customerlifecycle' - be proactive to 'reach out' to customers oldand new
Know what matters - to the customer (and therefore toyou too) - don't waste time measuring everything - onlymeasure what matters
![Page 4: Putting the customer first](https://reader036.vdocuments.us/reader036/viewer/2022092621/589ad76d1a28abc93a8b65e1/html5/thumbnails/4.jpg)
If you would like to discuss any aspect of this'thought piece' or you would like to explore
how my experience may be of interest to youor your organisation please contact me
T: +44 7782 324500
LinkedIn: www.linkedin.com/in/simonrodaway