Download - Public dealing in schools
PUBLIC DEALINGAdministrative Staff Seminar
PATLE
Suhail Aziz
HoD
FACE OF THE ORGANIZATION
•Dress Code•Overall outlook
KNOW YOUR ORGANIZATION
You should have complete knowledge about: System Functions Organizational Set-up Everything related to your job.
OWN YOUR WORKPLACE
Don’t blame Feel responsibility Motivation
SMILE
Smile is magic
It’s the strongest tool of non-verbal communication
BE PATIENT
Patience is the key
PEOPLE TO DEAL WITH
Colleagues Teachers Students Support Staff Parents Visitors Dignitaries
COLLEAGUES
Avoid criticism Don’t comment on their personal affairs Don’t compare yourself with them Don’t bring your family in the workplace Don’t poke your nose in others’ affairs
TEACHERS
They may be overburdened. They are sensitive with low boiling point. Patience Respect Sharing
STUDENTS
Students are the most important people in a school Deal them as respectable human beings (whatever age
group they may belong to)
SUPPORT STAFF
When President John F. Kennedy was visiting NASA headquarters in the early 1960s he passed a sweeper who was mopping the floor. The President asked him what he was doing and the sweeper responded,
‘Helping to put a man on the moon,
Mr. President.’”
ARE THEY INFORMED?
We wondered how many support staff, asked the same question, would answer, “Helping to achieve educational outcomes for students.” How many administrators would convey to support staff that they are equally responsible for achieving the goals.
SUPPORT STAFF
Deal them as human beings but Keep distance. Never make jokes with them Try to speak national language Never ask them about the previous or present staff
members otherwise you may be the next victim Never use abusive language
SUPPORT STAFF
Secrecy is the key Job description Follow-up Turn-out
PARENTS
Parents may be of three types:
Present ParentsPrevious ParentsPotential Parents
PREVIOUS PARENTS
They may visit school for some documentation. Try to provide them one-window operation If there are some accounts disputes then deal in a
polite manner Respect them Show them how valuable they are.
PRESENT PARENTS
Deal them in the perfect way if you want to retain them.
A big cause of drop out is school’s behaviour with the parents.
POTENTIAL PARENTS
Every visitor that enters the school premises could be a potential parent.
If you want to attract the towards school then treat them with respect and honour.
GENERAL VISITORS
The best source of advertisement Don’t deal the way they look, respect them
for what they are.
SKILLS AT WORKPLACE
Interpersonal skills • Presenting yourself • Questioning • Listening • Negotiating • Decision-making • Communicating • Problem solving
WHAT YOU NEED TO DO
Help visitors feel welcome Present a positive image of yourself and
your organization Identify visitors and the reason for their visit Follow organizational and security
procedures If appropriate, inform colleagues of the
visitors’ arrival Make sure visitors’ needs are met
HOW TO DEAL
First come first served Don’t wait for them to come to you. Instead
approach them and ask ”May I help you?” Offer them tea/water/coffee etc. Availability of newspaper in the reception
area. If you are given a visiting card read it first
and then if possible write date/time and event.It will help you remind you where you met him/her.
IMPORTANT TO REMEMBER
Your character is very important factor behind the face of an organization.
Thanks
Any Questions?