Transcript
Page 1: Providing Remote Computer Support – The Pros and Cons (Slides)

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Courtesy of the

Small Business Computer Consulting Blog

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Providing Remote

Computer Support

-The Pros and Cons

Page 2: Providing Remote Computer Support – The Pros and Cons (Slides)

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Remote Computer

Support is Hugely

Popular, Which is

No Surprise

Page 3: Providing Remote Computer Support – The Pros and Cons (Slides)

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—The Time

Savings and

Flexibility Benefits

Are Very Clear

Page 4: Providing Remote Computer Support – The Pros and Cons (Slides)

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The Good

Page 5: Providing Remote Computer Support – The Pros and Cons (Slides)

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1. Remote Support

is Highly

Convenient

Page 6: Providing Remote Computer Support – The Pros and Cons (Slides)

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2. Allows

IT Professionals

to Work With

Minimal User

Distraction

Page 7: Providing Remote Computer Support – The Pros and Cons (Slides)

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3. Allow Computer

Technicians to

Work Outside

of Normal

Business Hours

Page 8: Providing Remote Computer Support – The Pros and Cons (Slides)

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The Bad

Page 9: Providing Remote Computer Support – The Pros and Cons (Slides)

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1. Remote Support

Tools Don’t

Always Work

Perfectly

Page 10: Providing Remote Computer Support – The Pros and Cons (Slides)

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2. Not Everything

Can Be Done

Without Physical

Access to a

Machine

Page 11: Providing Remote Computer Support – The Pros and Cons (Slides)

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3. Remote Support

Removes the

“Personal

Touch”

Page 12: Providing Remote Computer Support – The Pros and Cons (Slides)

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4. Bandwidth

Limitations

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Page 13: Providing Remote Computer Support – The Pros and Cons (Slides)

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The Disadvantages

Prove that While

Remote Support

Tools

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Page 14: Providing Remote Computer Support – The Pros and Cons (Slides)

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Should be

Part of Every

IT Professional’s

Toolbox,

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Page 15: Providing Remote Computer Support – The Pros and Cons (Slides)

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There are Times

When Appearing

On Site

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Page 16: Providing Remote Computer Support – The Pros and Cons (Slides)

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Makes Life Easier

and Enables a

Better Client

Relationship

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Page 17: Providing Remote Computer Support – The Pros and Cons (Slides)

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Do You Rely

Solely on

Remote Computer

Support Tools?

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Page 18: Providing Remote Computer Support – The Pros and Cons (Slides)

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Share Your

Experiences

in the Comments

Box Below

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Page 19: Providing Remote Computer Support – The Pros and Cons (Slides)

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