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NETWORKED MEDIA CONTENT SEMINAR
PROTECTION OF USERS: CMA PERSPECTIVE
30 October 2013
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MCMC - BACKGROUND
MCMC is a statutory body established by the
Malaysian Communications and Multimedia
Commission Act 1998 (MCMCA) that implements
and promotes the national policy objectives for the
communications and multimedia sector.
MCMC undertakes the role of regulating and
ensuring the development of the communications
and multimedia industry which encompasses the
telecommunications and broadcasting sectors,
online activities, postal services and digital
certificates.
MCMC operates autonomously, but is subject to
policy directions issued by the Minister.
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66.0%Household Broadband
Penetration Rate
96%Cellular coverage in
populated areas
6.6 millionNo of broadband
subscriptions
14.6 million3G subscribers
82%3G coverage in
populated areas
41.1 millionCellular subscribers
3.3 millionNo of mobile
broadband
subscriptions
17.5 millionInternet users
141.6% Cellular Penetration
ADSL 3G WiMAX2G Unifi Source : MCMC
Dec 2012
Communications Services & Coverage 2012
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4
Overview of the
Malaysian Online
Landscape
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A look at recent history – 10 years ago
5
Face book didn’t exist Twitter was a sound The Cloud was in the sky
4G was a parking place LinkedIn was a prison Applications were what you
sent to colleges
Thomas Friedman – NY Times Columnist
& Pulitzer Prize winning author
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Now… social media galore
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Period: March 2012
7
56.4%of Internet Usersin Malaysia are
MALE
DEMOGRAPHICS:
GENDER/AGE2012
2011
43.6%of Internet Usersin Malaysia are
FEMALE
Internet Use by Malaysians
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Malaysian Internet User Profile
8
2011 2012
PreTeen &
Teens
13.2%
Adults
73.9%(34% age 20-
29)
Seniors
13.2%
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Top 20 sites surfed by Malaysians in
2012
9
Social Media use
11. Windows Live
12. WordPress.com
13. Lowyat.Net
14. Malaysiakini.com
15. Cari.com.my
16. Lelong.com.my
17. Amazon.com
18. cimbclicks.com.my
19. The Star Online
20. Airasia.com
1. Facebook
2. Google.com.my
3. Youtube
4. Blogspot.com
5. Yahoo
6. Blogger.com
7. Wikipedia
8. Maybank2u.com.my
9. Twitter
10. Mudah.my
Malaysian Facebook Users – by Age and Gender
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9 26 45
216
437
1114
18281833
873
0
500
1000
1500
2000
2005 2006 2007 2008 2009 2010 2011 2012 2013
NEW MEDIA COMPLAINTS TREND
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TYPE OF COMPLAINTS
• Misuse of Personal Data(Photos, Phone numbers)
• Dissemination of offensivepictures
• Online Defamation/Sedition
• False/Misleading news
• Fake profiles
• Negative/Provocativeremarks against race andreligion
• Bullying/Physical threat
• Porn
• Insulting royal institutions
• Hacking
• Fraud/Scam
• Trademark/CopyrightInfringement
• Wrongful Information/Misinformation about Islam
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|Malaysian Communications & Multimedia Commission|
SECURING THE CYBER ENVIRONMENT
Section 211 (Prohibition on provision of offensive content). Offensive content is defined as “content which is indecent,
obscene, false, menacing or offensive in character with
intent to annoy, abuse, threaten or harass any person”.
Section 233 (Improper use of network facilities or network Section 233 (Improper use of network facilities or network services) makes, creates or solicits and initiates
transmission any comment, request, suggestion or other communications which is obscene, indecent, false,
menacing or offensive in character with intent to annoy, abuse, threaten or harass another person.
RELEVANT PROVISIONS FROM CMA 1998 ON
PROTECTING THE USERS
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• General duty of licensee to use his bestendeavor to prevent his network facilitiesfrom being used for the commission of anoffence under the laws of Malaysia
Sec 263 (1)
• General duty of licensees to assist inpreventing the commission or attemptedcommission of an offence under the anylaws of Malaysia.
Sec 263 (2)
REQUIREMENTS FOR ASSISTANCE UNDER CMA 1998
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Some Laws Relating to Online Offence
Sedition
Sedition Act 1958
P
14
Threat to National Security /Criminal Defamation
Indecent, Obscene, Menacing Content
Penal Code
Communications and Multimedia Act 1998
Computer Crimes Act
Fraud
Direct Sales Act 1993
Companies Act 1965
Banking and Financial Institutions Act 1989
Capital Market and Services Act 2007
Consumer Protection Regulations 2012
KPDNKK
SSM
Copyright
Copyright Act 1987, as amended in 2012
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ACTIONS TAKEN BY MCMC
• Advisory to complainants
• Notices to
Administrators/Moderators
for removal
• Abuse Report to Providers
• Blocking of access
• Referral to Content Forum
• Referral to other agencies
• Investigation
• Prosecution
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Cases reported and action taken for removal of
content (Jan-Sep 2013)
16
814
6
40
3
8
4
27
5
6
2
13
0
10
20
30
40
50
60
70
80
90
YouTube Facebook Blog Others
Cases Reported Removal/Blocked Denied/No Action
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Notices (Removal of Content)
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Notices (Removal of Content)
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Notice of Removal of Content
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BLOCKING OF SITES
300 306
1072
1461
2753
1630
0
500
1000
1500
2000
2500
3000
2008 2009 2010 2011 2012 Sep 2013
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DETAILS OF BLOCKED SITES
21
Note : A total of 1630 blocked, 163 based on request from
other law enforcement agencies and 1467 blocked
pursuant to breach of CMA 1998.
Total sites blocked (Jan-Sep 2013)Request for blocking from law
enforcement agencies:-
1262
205
36
3
3
106
1
2
8
4
0 200 400 600 800 1000 1200 1400
“PHISHING”-LAMAN WEB BANK PALSU
LUCAH-SKMM (AKM 1998)
ENAKMEN JENAYAH SYARIAH
S.233 AKM 1998
IKLAN UBAT-KKM
PERATURAN DADAH DAN KOSMETIK-
KKM
AKTA SYARIKAT 1965
SEKURITI-SSM
KANUN KESEKSAAN
AKTA HAKCIPTA-KPDNKK
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Notices on Blocked Sites
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PAPARAN NOTIS/AMARAN
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http://sultan.perak.gov.my/
Sending offensive comment at DYMM Sultan Perak’s office website [S.233(1)(a)CMA98]
Chan Hong Keong & KhooHui Shuang
[Mahkamah Sesyen Jenayah 4, Butterworth
Pulau Pinang. Kes No: 62-(42&58)-2009]
Found guilty. Fine of RM50,000 and 1 year
imprisonment
Making defamatory e-mail delivery
Using internet application to send menacing e-mail from
[email protected] with intention to annoy others.
[S.233910(a) CMA98)]
Mohd Noor Bin Ismail
[Mahkamah Sesyen (4) Ayer Keroh, Melaka. Kes
No: 63-71-2010]
Pleaded guilty. Fine of RM6,000.
http://www.freakytor.org
Selling of pirated copies product over internet [S.233(1)(a) CMA98]
Lee Pey FungNFA. The website is no
longer in operation.
25
More Examples
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OBJECTIVES
Safety To educate the public to use the Internet in a safe
manner
SecurityTo remind the
public to be careful in all their online interactions
ResponsibilityTo promote positive use of the Internet to and by the public
• An initiative by MCMC to
educate and inculcate a culture
of positive use of the Internet.
• National launch on 1 July 2012
in Penang
• Is based on the Rukun Negara
(National Principles) & Good
Behaviour & Morality Campaign
• Consistent with the National
Policy Objectives of the
Communications and
Multimedia Act 1998.
• Complements existing
initiatives by MCMC e.g.
1Malaysia Internet Centre,
National Broadband Initiative,
U-Pustaka, Getting Malaysian
Businee Online (GMBO) etc.
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GENERAL
BRANDINGPARENTS &
CAREGIVERS
KIDS &
TEENS
YOUTH
What is “Klik Dengan
Bijak”?
What are dangers online?
Don’t talk to strangers
Mind your manners
Protect your personal
information
Know what your
child is doing online
Cause & effect
Understanding the dangers
Think before you post
TARGET AND MESSAGES
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REPORTS BY USERS TO SERVICE PROVIDERS
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Report Page
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Report Profile
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Report Photo
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Report Message
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Report Status
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Blogspot/Google
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Wordpress
http://en.wordpress.com/abuse/
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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https://support.twitter.com/forms/impersonation
(Profil/Akaun Palsu)
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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Penyalahgunaan Hak Cipta(“Copyright Infringement”)
https://support.twitter.com/forms/dmca
Pornografihttps://support.twitter.com/forms/general?subtopic=photo
s_search
Paparan/Penyalahgunaan Maklumat Peribadihttps://support.twitter.com/forms/abusiveuser
|Suruhanjaya Komunikasi & Multimedia Malaysia|
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39
BIRO ADUAN PENGGUNA: Suruhanjaya Komunikasi & Multimedia Malaysia,
Off Persiaran Multimedia,
63000 Cyberjaya, Selangor.
Faksimili:
+603 8688 1880
Talian Hotline Aduan:
1-800-888-030
SMS :
SKMM ADUAN [Complaint Details] SMS to 15888
Masa Operasi:
8:30am - 5:30pm
(Isnin -Jumaat)
E-mail: [email protected]
Website: http://www.skmm.gov.my
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https://www.facebook.com/pages/Suruhanjaya-Komunikasi-dan-Multimedia-Malaysia/655938824432577
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| S U R U H A N J A Y A K O M U N I K A S I D A N M U L T I M E D I A M A L A Y S I A |
Thank you
TERIMA KASIH