10th
10th
NEW VENUEFour Seasons Hotel, Sydney
Proudly presented by:
nsw.ipaa.org.au/ National-Investigations-Symposium
WEDNESDAY
5–7 NOVEMBER 2014
NOVEMBER58:00am Registration Ballroom Foyer
9:00am Welcome: Grand Ballroom Peter Achterstraat, AM FIPAA – Institute of Public Administration Australia (NSW Division)
Official opening: Grand Ballroom The Hon. Megan Latham – NSW Independent Commission Against Corruption Bruce Barbour – NSW Ombudsman
Keynote speaker: Grand Ballroom Paul Barry – Investigative journalist, author and host of ABC Media Watch
Vote of thanks: Grand Ballroom Peter Achterstraat, AM FIPAA – Institute of Public Administration Australia (NSW Division)
10:30am Morning tea Ballroom Foyer
11:00am
Ses
sion
1: Stream A: Getting results in
complaint handling Ballroom 2Stream B: What causes investigations to fail Ballroom 1
Stream C: Investigating staff misconduct concerning drugs and alcohol Studio Rooms
Stream D: How to ensure information assets are deployed to support the investigation business Gallery Rooms
How to manage expectations from the outset: Motivational conversations
>> David Manchester Consulting psychologist, MLR Consulting Psychology
What strategies could be developed and implemented to better manage the expectations of people who make complaints
>> Prof Tim Prenzler Australian Research Council Centre of Excellence in Policing and Security, School of Criminology and Criminal Justice, Griffith University
Common mistakes that investigators make
>> Ian Edwards Workplace Misconduct Professional
Information Management in Investigations
>> Mark Goode Investigative Consultant
Staff misconduct and workplace drug and alcohol testing – the Corrective Services NSW approach
>> James Koulouris Assistant Commissioner, Governance and Continuous Improvement, Corrective Services NSW
Investigating misuse of drugs and alcohol – the NSW Police approach
>> Supt Greg Rolph Detective Chief Superintendent Professional Standards Command, NSW Police Force
The big questions for dealing with data: Money, time and how to process it
>> Dr Allan Watt Cyber Program Coordinator, Centre for Policing, Intelligence and Counter Terrorism, Macquarie University
Information governance principles for investigation agencies
>> Chris McLean General Manager, Technology, Knowledge and Legal, Energetics
12:30pm Lunch Ballroom Foyer
1:30pm
Ses
sion
2: Stream A: Developing a complaint
handling framework Ballroom 2Stream B: Managing investigators Ballroom 1
Stream C: Investigating professionals Studio Rooms
Stream D: Risks for investigation agencies Gallery Rooms
Developing an effective complaint handling framework >> Tina Dougherty
Director, Customer Service Centre, WorkCover NSW
Reforming complaint resolution – Achieving improved timeliness and effectiveness
>> Sarah Cowie Assistant Ombudsman, Complaint Resolution,Western Australia
Critical thinking: How to get your investigators to be their best
>> Steve Longford Managing Director, New Intelligence
Corruption investigators: The integrity imperative
>> Sarah Marshall Executive Director, Operations, Australian Commission for Law Enforcement Integrity with Leo Lahey Assistant Director Investigations, Australian Commission for Law Enforcement Integrity
Investigating health professionals
>> Tony Kofkin Director of Investigations, Health Care Complaints Commission
Investigating lawyers
>> Jim Milne Acting Legal Services Commissioner, Office of the Legal Services Commissioner
Blind spots: Investigating so as to detect infiltration
>> Dr Russell Smith Principal Criminologist and Manager, Transnational and Organised Crime Program, Australian Institute of Criminology
The risks for internal conduct investigations
>> Peter Gallagher – Commander of Professional Standards, NSW Police Force
3:00pm Afternoon tea Ballroom Foyer
3:30pm Plenary: Investigating bullying and harassment Grand Ballroom
Facilitator: Paul Barry
>> The Hon. Lea Drake – Senior Deputy President, Fair Work Commission
>> Harriet Stacey – Chief Executive Officer, WISE Workplace
>> Louise Clarke – Director, Professional Standards and Conduct Unit, Ambulance Service of NSW
>> Tony Robinson – Director, Specialist Services Group, Work Health & Safety Division, WorkCover NSW
>> Jennifer Patterson – Partner, Minter Ellison
5:15pm Cocktails Ballroom Foyer
6:30pm Symposium dinner Grand Ballroom
PROGRAM
Pro
gram
is c
orre
ct a
t tim
e of
ing
and
is s
ubje
ct t
o ch
ange
. V1
3
10th
1. Change Sarah Cowie’s title to “Assistant Ombudsman Complaint Resolution” (Wed, 1.30pm, stream A)
2.Change Sarah Marshall to Leo Lahey, Assistant Director Investigations, Australian Commission for Law Enforcement Intergrity (Wed, 1.30pm, stream B)
3. Change TBA to Alexandra Faraguna, Manager, Criminal Justice Support Network, Intellectual Disability Rights Service with Margot Morris, Principal Solicitor, Intellectual Disability Rights Service
10th
THURSDAY NOVEMBER68:00am Registration Ballroom Foyer
9:00amSes
sion
3: Stream A: Investigating
complaints through mediation and conciliation Ballroom 1
Stream B: Avoiding forensic pitfalls Studio Rooms
Stream C: Internal fraud Ballroom 2
Stream D: Getting value from big data Gallery Rooms
Alternatives to investigations: Conciliation and mediation>> Fiona Hollier
CEO, LEADR Association of Dispute Resolvers
Alternatives to the confidential investigation process >> Ken Robertson
Manager, Risk Management and Internal Audit, Mission Australia
First responders guide to preserving electronic evidence >> Bronwyn Barker
Electronic Evidence Specialist, NSW Independent Commission Against Corruption
The trouble with transcripts >> Dr Helen Fraser
Forensic transcription expert, Forensic Phonetics Australia
The combination: vulnerable clients and unscrupulous staff >> Tracy Burgess
Assistant Director, Quality Control and Audit, NSW Trustee and Guardian
ICAC case study:>> Jeffrey Lawrence
Chief Investigator, NSW Independent Commission Against Corruption
The data talks but how do you get people to listen?>> Dr Stuart Macintyre
Manager, Strategic Policy, Planning and Research, Independent Broad-based Anti-corruption Commission, Victoria
Looking for trouble: Hunting for hidden problems>> Elizabeth Hampton
National Manager Integrity and Professional Standards, Australian Customs and Border Protection Service
10:30am Morning tea Ballroom Foyer
11:00am
Ses
sion
4: Stream A: Privacy and access
to government information in the context of complaints and investigations Ballroom 2
Stream B: Persuasion: How to increase your influence as an investigator Ballroom 1
Stream C: Councils Gallery Rooms Stream D: Procedural fairness Studio Rooms
Open government: What it means for investigators >> Elizabeth Tydd
NSW Information Commissioner, Information and Privacy Commission
Complainants and access to government information >> Anne Edwards
Director, Right to Information and Privacy Unit, Department of Justice and Attorney-General, Queensland
How to get witnesses to want to talk to you >> Professor Karl Roberts
Chair and Professor of Policing and Criminal Justice, University of Western Sydney
How to exert influence so that cross agency task forces work for you >> Anthony McLean
Managing Director and Principal, Social Influence Consulting Group
Council members conflicts: A growing Ombudsman interest>> Megan Philpot
Acting Ombudsman, Ombudsman South Australia
Issues under old code of conduct and how these informed the new arrangements >> John Davies
Leader, Council Governance, Division of Local Government, NSW Department of Premier and Cabinet
The fundamentals of procedural fairness>> Paxton Booth
Acting Executive Senior Officer, Misconduct, Crime and Corruption Commission, Queensland
Procedural fairness>> The Hon Murray Kellam, AO
QC Chief Commissioner, Integrity Commission, Tasmania
12:30pm Lunch Ballroom Foyer
1:30pm
Ses
sion
5: Stream A: Whistleblowing/PIDs
Ballroom 2Stream B: Interviewing vulnerable witnesses Gallery Rooms
Stream C: Using complaints and investigations for business improvements Studio Rooms
Stream D: What does it mean if someone is lying Ballroom 1
The practicalities of good whistleblower protection: Systems, support and intervention, outcomes, and the role of regulatory/integrity agencies>> Professor AJ Brown
Centre for Governance and Public Policy, Griffith University
What staff reports of wrongdoing really tell us: Using insights to encourage staff reports >> Jane Olsen
Senior Researcher/Analyst, NSW Ombudsmans
Guidelines for interviewing child witnesses >> Professor Martine Powell
Centre of Investigative Interviewing, Deakin University
Interviewing people with intellectual disability >> Margot Morris
Principal Solicitor, Intellectual Disability Rights Service
What role do internal investigations play in preventing misconduct? Perspectives of a police oversight agency>> Peter Barnett
Manager, Assessments and Prevention, Police Integrity Commission with Dr Brooke Dinning Analyst, Police Integrity Commission
Using bulk data sets to identify known organised crime risks or detect previously under-known risk>> Dr John Moss
National Manager Intelligence, Australian Crime Commission
So you’ve identified the lie; Now what do you do with it>> Elaine Brus
Executive Advisor, Internal Audit Bureau
The detection of deception>> Helen Paterson
Senior Lecturer in Forensic Psychology, The University of Sydney
3:00pm Afternoon tea Ballroom Foyer
3:30pm Closing plenary: Investigating entrenched practices Grand Ballroom
Facilitator: Geraldine Doogue>> Geoff Earley, AM – Inspector General, Australian Defence Force>> Gail Furness SC – St James Hall Chambers >> Prof Tim Prenzler – Australian Research Council Centre of Excellence in Policing and Security, Griffith University >> Kate McClymont – Investigative Journalist, Sydney Morning Herald>> Assistant Commissioner Peter Gallagher – Commander of Professional Standards, NSW Police Force
5:15pm Closing drinks Ballroom Foyer
Pro
gram
is c
orre
ct a
t tim
e of
ing
and
is s
ubje
ct t
o ch
ange
. V1
3
EXHIBITORS
7NOVEMBERWorkshop A: Admin law workshop Half day Studio 1
>> Chris Wheeler NSW Deputy Ombudsman, NSW Ombudsman
Workshop B: Covert recordings: Best practice to avoid common pitfalls and maximise the value of ‘who said what’ evidence Half day Studio 1
>> Dr Helen Fraser Forensic Phonetics Australia
Workshop C: Interviewing techniques Full day made up of 2 x half day sessions Studio 2
>> Steve Longford National Manager Human Skills, New Intelligence
>> Mick Confrey Operations Director, Forensic Interview Solutions (FIS) Ltd
Workshop D: Fact finder Workshop – for novice investigators Full day Studio 3
>> Stephen Osborne Deputy Director, Investigations Division, NSW Independent Commission Against Corruption
WORKSHOPS