OFFICIAL
1
PROFESSIONAL STANDARDS SPA – Performance Report
Reporting Period: 1 April 2018 to 30 November 2018
Meeting Date: 13 December 2018
OFFICIAL
2
CONTENTS AND EXECUTIVE SUMMARY
EXECUTIVE SUMMARY
This Performance Report is provided by Police Scotland for the information of the Scottish Police Authority (SPA) and details Professional Standards activity up to and beyond the second quarter (1 April 2018 to 30 November2018).
The report provides a summary of complaint allegations and conduct matters for the East, North and West areas. Information is provided regarding the activity of the Conduct Unit, the National Gateway Assessment Unit, the Anti-Corruption Unit, information regarding Police Investigations & Review Commissioner (PIRC) Complaint Handling Reviews (CHR), Investigations and finally aspects of organisational learning.
Complaints about the Police
Overall, there has been a 13% decrease in allegations (7103 LYTD to 6178YTD). 'On Duty' allegations have decreased by 15% (5499 LYTD to 4675YTD). Every ‘On Duty’ allegation category has decreased with the exception of 'Excessive Force' allegations which
recorded a 7.7% increase (379 LYTD to 408 YTD). This is a reduction in comparison to Q1 2018/19 whichrecorded a 13% increase and is taken in the context of a 10.9% decrease in ‘Assault’ allegations (101 LYTD to90 YTD). Considerable scrutiny is being placed on the categorisation of Assault and Excessive Force. COPFS areto dip sample allegations to ensure accurate recording.
The most common On Duty allegation categories remain Irregularity in Procedure, Incivility and Excessive Force. Within Irregularity in Procedure, the most common sub categories remain Insufficient Enquiry, Insufficient
Updates and allegations relating to the care and custody of prisoners (See Appendix B) The East and West have recorded reductions (15.6% and 17,5% respectively) in the number of allegations while
the North remained relatively unchanged with a 0.4% increase 67 Early Interventions have been conducted YTD. Of note is that having been subject to the process no officer
has been subject to a further intervention.
OFFICIAL
3
EXECUTIVE SUMMARY (continued)
Conduct Unit
The Conduct Unit has undertaken 258 preliminary assessment since April this year, resulting in 45 cases beingassessed as Gross Misconduct or meriting a misconduct investigation. These have resulted in 17 Misconducthearings and 10 misconduct meetings
National Gateway Assessment Unit
The National Gateway Unit has received more referrals since April this year than obtained in total for 2017/18.This is predominantly due to the introduction of the Business Interest and Secondary Employment SOP.
Anti-Corruption Unit
The Anti-Corruption Unit has instigated 24.8% more enquiries than LYTD (149LYTD to 186YTD). Disclosure of Information and Controlled Drug Use and Supply remains the most common referrals considered
by the Anti-Corruption Unit.
PIRC Complaint Handling Review
YTD PIRC have conducted 92 Complaint Handling reviews, considering 378 allegations, during which they found167 (44.2%) had been handled to a reasonable standard.
15 Complaint Handling Reviews, including 36 separate allegations, resulted in PIRC issuing a ReconsiderationDirections. One of these was subject to the Commissioners supervision.
PIRC Referral
There has been a 91.6% increase in the number of referrals to PIRC (83 LYTD to 159YTD) demonstratingincreased awareness of the referral process and transparency.
OFFICIAL
4
180
5499
37
1567
157
4675
22
1481
0 1000 2000 3000 4000 5000 6000
Of which Criminal
On Duty
Off Duty
Quality of Service
Allegations received - Police Scotland
YTD PYTD
Overall allegations have reduced by 13% from 7103 LYTD to 6178 YTD.
Quality of Service allegations have decreasedby 5.5%.
Allegations which occurred ‘On Duty’ decreasedby 15%.
Criminal allegations have decreased by 12.8%.
These allegations arose from 4051 complaints received YTD and have been assessed by the National Complaint Assessment and Resolution Units (NCARU), resulting in 38.4% of the complaints being Frontline Resolved (FLR) by PSD through explanation. Work is ongoing to audit FLR allegations to ensure it is only attempted where appropriate to do so.
The most common On Duty allegation categories remain Irregularity in Procedure (2504), Incivility (1031) and Excessive Force (408).
A breakdown of the sub-categories within Irregularity in Procedure shows that of the 2504 allegations, the three most common categories remain, Insufficient Enquiry (591), Insufficient Updates (266) and allegations relating to the Custody/Care of prisoners (214) (See Appendix B).
OFFICIAL
5
2
1
4
0
11
7
20
107
315
926
19
45
9
68
34
20
197
86
24
1
53
76
86
132
0
0
0
1
13
3
14
102
250
748
15
53
17
46
19
15
250
88
15
0
37
50
54
103
0 200 400 600 800 1000
Off Duty ‐ Incivility
Off Duty ‐ Miscellaneous Offences
Off Duty ‐ Other
Off Duty ‐ Other Crimes
On Duty ‐ Assault
On Duty ‐ Corrupt Practice
On Duty ‐ Discriminatory Behaviour
On Duty ‐ Excessive Force
On Duty ‐ Incivility
On Duty ‐ Irregularity in Procedure
On Duty ‐ Neglect of Duty
On Duty ‐ Oppressive Conduct / Harassment
On Duty ‐ Other ‐ Criminal
On Duty ‐ Other ‐ Non Criminal
On Duty ‐ Traffic Irregularity / Offence
On Duty ‐ Unlawful / Unnecessary Arrest of Detention
Q of S ‐ Lack of satisfaction with action taken
Q of S ‐ Police failure to take action
Q of S ‐ Policing policy
Q of S ‐ Policing Practice
Q of S ‐ Policing presence
Q of S ‐ Policing procedure
Q of S ‐ Time of response
Q of S ‐ Type of response
Allegations received - East
YTD PYTD
Overall allegations in the East have reduced by 15.6% from 2243 LYTD to 1893 YTD.
Quality of Service allegations have decreased by 8.9% from 655 LYTD to 597 YTD.
Allegations which occurred ‘On Duty’ decreased by 18.1% from 1581 LYTD to 1295 YTD.
Oppressive conduct allegations have increased by 17.8% (8 allegations). Q1 2018/19 recorded an increase of 109% in comparison to Q1 2017/18, so the YTD increase demonstrates a levelling of the number of these allegations. A review has not identified a reason for this increase, beyond the subjective nature of the allegation type, recorded dependant on the terminology used by a complainer.
Q of S lack of satisfaction has increased by 26.9%. There is no obvious cause for this and the matter will be monitored.
OFFICIAL
6
3
3
2
13
8
7
66
222
754
25
31
10
59
29
24
72
42
16
6
48
35
60
3
2
4
11
1
14
78
234
753
27
31
9
63
21
20
83
26
11
2
52
27
69
0 200 400 600 800
Off Duty ‐ Incivility
Off Duty ‐ Miscellaneous Offences
Off Duty ‐ Other
On Duty ‐ Assault
On Duty ‐ Corrupt Practice
On Duty ‐ Discriminatory Behaviour
On Duty ‐ Excessive Force
On Duty ‐ Incivility
On Duty ‐ Irregularity in Procedure
On Duty ‐ Neglect of Duty
On Duty ‐ Oppressive Conduct / Harassment
On Duty ‐ Other ‐ Criminal
On Duty ‐ Other ‐ Non Criminal
On Duty ‐ Traffic Irregularity / Offence
On Duty ‐ Unlawful / Unnecessary Arrest of Detention
Q of S ‐ Lack of satisfaction with action taken
Q of S ‐ Police failure to take action
Q of S ‐ Policing policy
Q of S ‐ Policing presence
Q of S ‐ Policing procedure
Q of S ‐ Time of response
Q of S ‐ Type of response
Allegations received - North
YTD PYTD
Overall allegations in the North have increased by 0.4% from 1535 LYTD to 1541 YTD. This is a stabling on previous increases (5% at Q1), and is attributable to several individual complaints which contained large numbers of allegations. It is significant that LYTD represented a low figure, with the comparable figure for 2016/17 being higher at 1738.
Quality of Service allegations havedecreased by 3.2% from 279 LYTDto 270 YTD.
Allegations which occurred ‘OnDuty’ increased by 1.1% from1248 LYTD to 1262 YTD.
On Duty – Excessive Force allegations have increased by 18.2% (12 allegations). The allegations are evenly spread across North Divisions with no specific pattern and will be monitored.
Q of S lack of satisfaction allegations have increased by 15.3% (72 LYTD to 83YTD). There is no obvious cause for this and the matter will be monitored.
OFFICIAL
7
1
4
6
1
10
0
77
8
21
206
642
1353
43
109
43
79
35
54
200
76
37
29
96
71
124
0
1
1
1
8
1
66
2
13
228
543
1003
25
87
26
52
37
36
182
105
23
26
89
30
159
0 500 1000 1500
Off Duty ‐ Crimes of Indecency
Off Duty ‐ Incivility
Off Duty ‐ Miscellaneous Offences
Off Duty ‐ Offences Involving Motor Vehicles
Off Duty ‐ Other
Off Duty ‐ Other Crimes
On Duty ‐ Assault
On Duty ‐ Corrupt Practice
On Duty ‐ Discriminatory Behaviour
On Duty ‐ Excessive Force
On Duty ‐ Incivility
On Duty ‐ Irregularity in Procedure
On Duty ‐ Neglect of Duty
On Duty ‐ Oppressive Conduct / Harassment
On Duty ‐ Other ‐ Criminal
On Duty ‐ Other ‐ Non Criminal
On Duty ‐ Traffic Irregularity / Offence
On Duty ‐ Unlawful / Unnecessary Arrest of Detention
Q of S ‐ Lack of satisfaction with action taken
Q of S ‐ Police failure to take action
Q of S ‐ Policing policy
Q of S ‐ Policing presence
Q of S ‐ Policing procedure
Q of S ‐ Time of response
Q of S ‐ Type of response
Allegations received - West
YTD PYTD
Overall allegations have decreased by 17.5% from 3325 LYTD to 2744 YTD.
Quality of Service allegations have decreased by 3% from 633 LYTD to 614 YTD.
‘On Duty’ allegations decreased by 20.7% from 2670 LYTD to 2118 YTD. This is primarily due to a decrease in Irregularity in Procedure allegations. Anecdotally this can be attributed to greater divisional awareness of causal factors of complaints.
On Duty Excessive Force allegations have increased by 10.7%, coupled with a decrease in Assault allegations. As described considerable scrutiny is being placed on the classification of these allegations.
On Duty – Irregularity in Procedure allegations have decreased by 25.9%.
Q of S, Lack of satisfaction with Action taken allegations have increased by 15.3%. There is no obvious cause for this and the matter will be monitored.
OFFICIAL
8
7
13
16
8
6
17
3
2
15
30
30
7
5
23
16
4
11
8
22
1
1
6
7
0
Gross Misconduct
Misconduct ‐ Improvement Action
Misconduct ‐ No Action
Referred to Performance Regulations
Misconduct Investigation
Not Misconduct ‐ No Action
Not Misconduct ‐ ImprovementAction
Other Regs / Disposals
0 10 20 30 40
Misconduct Assessment YTD
NORTH WEST
EAST
2
1
7
1
1
3
1
1
1
4
2
3
Misconduct Meeting ‐ Not misconduct NFA
Misconduct Meeting ‐ Verbal Warning
Misconduct Meeting ‐ Written Warning
Misconduct Hearing ‐ Not Proven (2013 reg)
Misconduct Hearing ‐ Caution (2013 reg)
Misconduct Hearing ‐ Written Warning
Misconduct Hearing ‐ Final Written Warning
Misconduct Hearing ‐ Demotion in rank (2013 reg)
Misconduct Hearing ‐ Reduction in pay
Misconduct Hearing ‐ Officer resigned prior
Misconduct Hearing ‐ Officer required to resign
Misconduct Hearing ‐ Dismissal
0 1 2 3 4 5 6 7 8
Misconduct Outcomes YTD
The PSD Conduct Unit have undertaken 258 preliminary assessments this year. These have resulted in 45 being assessed as either Gross Misconduct or meriting a misconduct investigation. To date 17 misconduct hearings and 10 misconduct meetings have taken place. This demonstrates that the majority of assessments result in less formal disposals, with a focus on individual and organisational learning.
The Conduct Unit are continuing to develop their processes through improved administration and auditing, all aimed at maximising consistency in the approach to preliminary assessment, ensuring that organisational learning is captured, leading to more effective outcomes.
There are currently 103 Police officers and 5 members of Police staff subject to Duty restrictions. 11 Police officers and 5 members of Police Staff are currently suspended from duty.
OFFICIAL
9
26
3
24
7
24
0
44
239
8
27
62
24
48
26
40
860
39
55
Vulnerability
Theft and Fraud
Sexual Misconduct
Perverting the Course of Justice
Misuse of Force Systems
Infiltration
Inappropriate Association
Notifiable Association
Grievance
Organisational Risk
Performance
Inappropriate use social media
Disclosure of Information
Controlled Drug Use and Supply
Commit, Incite, Aid and Abet, assist…
Business Interest
Abuse of Authority
Other (Audit Requests, NCA Finance…
0 200 400 600 800 1000
Referrals Considered by National Gateway Assessment Unit
70
115
9
158
31
13
26
45
849
2
4
8
2
210
14
ACU Referral
Noted for Information Only
Advice & Guidance Briefing
Memo to Division for Progression
Other*
PSD Complaints
PSD Conduct
PSD Specialist Investigations
Business Interest
Alleagation Disproved
Allegation Malicious
Allegation Not Substantiated
Performance (Memo to Division)
Notifiable Associations
Ongoing Assessment
0 100 200 300 400 500 600 700 800 900
National Gateway Assessment Unit - Outcomes
The Gateway Unit (GWU) has received more referrals since April 2018 than obtained in total for financial year 2017/18. For period: 01 April 2017 – 31 March 2018, the GWU received 1,165 referrals. To date for period: 01 April 2018 – 30 November 2018, the GWU has received 1,556 referrals.
This is predominately due to the introduction of the new Business Interest and Secondary Employment SOP, introduced in June 2018, which is currently sitting at 55.3% of the unit’s referrals. The referrals for this category are unlikely to increase by much over remainder of financial year with the majority of this work now concluded.
OFFICIAL
10
54
1
12
16
1
1
1
16
5
1
39
36
12
13
36
0
1
0
6
5
2
58
0 10 20 30 40 50 60 70
Disclosure of Information
Perverting the Course of Justice
Sexual Misconduct
Controlled Drug use and Supply
Theft
Misuse of Force Systems
Abuse of Authority
Inappropriate Association
Vulnerability
Commit, Incite, Aid and Abet, assist an offender in…
Other (*in 2018 as a result of the BISE SOP)
Referrals Received by ACU Intelligence
YTD PYTD
18
1
4
53
1
1
11
1
59
25
0
2
65
7
3
6
0
78
0 10 20 30 40 50 60 70 80 90
For info only
Notifiable Association ‐ Memo to Division
Referred to Division
Allegation not substantiated
Allegation Disproved
Miscellaneous
Referred to PSD
Management meeting ‐ Preventative Brief
Passed to ACU Operations
ACU Closure Categories
YTD PYTD
The Anti-Corruption Unit has instigated 24.8% more enquiries than LYTD (149LYTD to 186YTD). This is indicative of the referral and National Gateway Assessment Unit process becoming well established, following HMICS recommendations. The decline in Disclosure of Information and increase in Perverting the Course of Justice enquiries correlate to more detailed referrals being received which infer the Common Law Offence. The increase in Controlled Drugs Use and Supply and Perverting the Course of Justice, can be attributed to a more front facing and proactive engagement role being undertaken by the ACU.
A total of 13 SOCGs are identified as having an involvement, or markers, in relation to corruption. These are rigorously reviewed and allocated to both Intelligence and Operations ACU staff to monitor and progress as appropriate. The threat of infiltration/ corruption is heightened by staff use of Social Media and use of open source resources. The Social Media SOP and Force memorandum have been issued reminding staff to protect themselves online. In addition, inputs to staff regarding the appropriate and safe use of social media platforms are ongoing.
OFFICIAL
11
126
14
1
460
176
24
238
92
14
1
378
166
36
167
Number of CHRs
Reconsideration Directions
Supervised Reconsideration Direction
Number of Allegations reviewed
Number of Recomendations
Number of learning Points
Number of Allegations handled to areasonable standard
0 50 100 150 200 250 300 350 400 450 500
Complaint Handling Reviews (CHR)
YTD PYTD
0
6
29
29
2
25
75
64
0 20 40 60 80
Other
Record and / or respondto complaint
Further Enquiry
Fuller / further responserequired
PIRC Recommendations
YTD Q1
YTD PIRC have conducted 92 Complaint Handling Reviews, considering 378 separate allegations. Of these, PIRC found 167 to have been handled to a reasonable standard, issuing 166 recommendations and 36 learning points. The % of allegations found handled to a reasonable standard is 44.2% which is reduced from the same period last year of 51.7%. PSD are working with PIRC to improve this. Where PIRC have conducted a CHR, they can make recommendations to the Police which are broadly categorised in the adjacent table. Following a CHR, if the Commissioner is of the opinion that a complaint should be reconsidered, the Commissioner can issue a Reconsideration Direction and can instruct that this is under the Commissioners supervision.
During YTD, 15 CHRs resulted in Reconsideration Directions being issued by PIRC following a CHR, one of which was subject to the Commissioners supervision. These related to 36 separate allegations and the key themes relate to insufficient enquiry being conducted into the allegation (often statements not specifically addressing allegations) and the response not being well reasoned, sufficiently explaining policy procedure and determinations not being made using the balance of probabilities test.
OFFICIAL
12
83
17
66
0
159
35
119
5
Total Number ofReferrals
Investigations by PIRC
No Investigations byPIRC
Awaiting Decision byPIRC
0 50 100 150 200
PIRC Referrals
YTD PYTD
0
4
6
3
3
3
25
24
15
0
7
11
2
2
20
40
33
44
Complaints made against Constables (ACC…
Crown Directed
Death Following Police Contact
Death in Police Custody
Discharge of Police Firearm
Discharge of Police Firearm (Taser)
Presentation of Police Firearm
Serious Injury Following Police Contact
Serious Injury in Police Custody
0 10 20 30 40 50
PIRC Referral and Category
YTD PYTD
8
74
1
0
35
119
1
4
Live
Closed
At COPFS
Awating Decision by PIRC
0 20 40 60 80 100 120 140
Investigative Status
YTD PYTD
The tables adjacent show the number, category of referrals and the current overall investigative status.
* Discharge of a Police Firearm relates to an incident where a baton round and Taser were deployed and a separate incident where a pyrotechnic device was used.
The increase in discharge of Tasers follows the introduction of Specially Trained Officers (STOs) who carry Taser. These figures to do not include PAVA discharge.
PIRC Operation Canisp (see Organisational Learning) has led to learning being shared regarding the referrals of all aspects of a firearms operation and that ‘off-aim’ firearm presentations will also be referred to PIRC.
The increases in Serious Injury following Police Contact and while in Police Custody relate generally to people jumping from height to evade Police, falling over when running from Police, Police Dog bites, Police vehicle RTCs, self-inflicted injuries and injuries through the use of force.
PSD are continuing to develop their processes and have improved consistency in the approach to PIRC referral.
OFFICIAL
13
ORGANISATIONAL LEARNING
Nature of learning
PIRC conducted an investigation regarding a Firearms Operation (Op Canisp), following which they made a number of recommendations, which included: ensuring that all officers in charge of, or who form part of any firearms operation apply the National Decision Models principles; Ensures that all ‘firearms incidents’ are referred to PIRC and adopts a system to ensure that ITFCs/TFCs are timeously sighted on all available information which may impact on decisions made.
Action
Ongoing good practice regarding the emphasis on the NDM has been supplemented by input regarding the NDM during the ongoing National Command refresher training program and a Tactical and Strategic Firearms Commander Forum has been established to share experience and learning.
The circumstances of Operation Canisp have been shared with the PSD On call cadre to ensure awareness and Armed Policing command are ensuring that all firearm presentations, including ‘Off Aim’ are referred to PIRC.
Further support has been afforded to ITFCs/TFCs in the form of loggist training to communications officers and an additional Constables Post on each shift (15 in total) who will aim to ensure that all available information is provided to ITFC/TFCs.
OFFICIAL
14
Nature of learning
PIRC have identified common themes of shortcomings in the complaint handling process which have recently included
The heads of complaint form should be completed to ensure a clear understanding of the allegations made
The final letter should state clearly whether an allegation is Upheld/ Not Upheld Any determination should be based on the balance of probabilities. Front Line resolution should not be attempted for complaints which cannot be assessed as ‘non-serious’.
Action
A learning bulletin around common complaint handling errors has been prepared for those involved in the complaint handling process. In a further effort to improve the proportion of complaints found handled to a reasonable standard, Police Scotland is working with PIRC who are assisting with presentations / workshops to complaint handlers. Furthermore, a bespoke one-day training course is being developed in-house for supervisors involved in complaint handling.
OFFICIAL
15
APPENDIX A – ALLEGATIONS RECEIVED BY DIVISION
309
537
573
492
89
87
77
19
60
280
490
493
385
70
44
59
23
49
0 100 200 300 400 500 600 700
Forth valley
Edinburgh
Lothian and Scottish Borders
Fife
Contact, Command and Control
Custody
Operational Support Division
Corporate Functions
Specialist Crime
EAST - Allegations Received by Division
YTD PYTD
As previously detailed there has been an overall reduction in the number of allegations within the East in comparison to LYTD. The most significant reductions are within Custody and Fife Division, where allegations decreased by 49.4% and 21.7% respectively.
OFFICIAL
16
518
504
318
48
54
68
19
6
569
527
268
47
41
55
13
21
0 100 200 300 400 500 600
North East
Tayside
Highlands & islands
Contact, Command & Control
Custody
Operational Support Division
Corporate Functions
Specialist Crime
NORTH - Allegations Received by Division
YTD PYTD
As previously detailed the overall number of allegations within the North remains relatively unchanged in comparison to LYTD. This is an improvement on the previous quarter which recorded an increase in allegations of 5%. Specialist Crime, North East Divisions and Tayside have recorded an increase, respectively increasing by 250% (6 to 21), 9.8% and 4.6%.
Highlands & islands Division has recorded a 15.7% decrease in allegations which is a continuation of the 13% decrease recorded at Q1.
A review of allegation categories and complaints within those Divisions recording an increase could not find any clear explanation, however an organisational learning document, detailing common complaint themes has been circulated on the Police Scotland intranet page to address.
OFFICIAL
17
1125
280
241
651
299
271
92
167
123
38
38
956
185
236
596
280
176
65
89
56
32
73
0 200 400 600 800 1000 1200
Greater Glasgow
Renfrewshire and Inverclyde
Argyll and West Dunbartonshire
Lanarkshire
Ayrshire
Dumfries
Contact, Command & Control
Custody
Operational Support Division
Corporate Functions
Specialist Crime
WEST - Allegations Received by Division
YTD PYTD
As detailed there has been an overall significant decrease (17.5%) in the number of allegations within the West in comparison to LYTD. In particular Dumfries and Galloway (35%), Renfrewshire and Inverclyde (33.9%) and Greater Glasgow (15%) Divisions have recorded large reductions. Anecdotally this can be at least partly attributed to a greater awareness in local divisions of the primary causal factors which generate complaints.
Specialist Crime Division have recorded a 133% increase. A review of allegations within West SCD, could find no obvious pattern, trend or explanation with the breakdown of allegation types being similar to the national position. This will be monitored going forward.
OFFICIAL
18
APPENDIX B – ALLEGATIONS OF IRREGULARITY IN PROCEDURE - SUB CATEGORIES
1
13
350
79
61
96
625
54
131
28
39
615
129
196
293
89
120
15
39
60
0
13
214
86
61
74
591
34
101
20
40
523
118
128
266
68
98
14
36
19
0 100 200 300 400 500 600 700
ASBO/Conditional Offer etc Issues
ABSO/Fixed Penalty procedures
Custody procedures / Care of prisoners
Disclosure of information (non criminal)
Forced entry to Premises
Inaccurate information placed on police systems
Insufficient enquiry carried out
Interview procedures
length of time taken to investigate / carry out enquiries
Method of Arrest / Detention
Officer did not provide name or shoulder number
Other
Productions / Lost & Found property
Provide insufficient explanation regarding police…
Provide insufficient updates to the complainer
Road Traffic procedures
Search procedures ‐ persons or property
Search procedures ‐ Stop and search
Statement taking
Vehicle recovery Scheme
Irregularity in Procedure - Sub Categories
YTD PYTD
The three most common sub-categories within Irregularity in procedure are Insufficient Enquiry (591), Insufficient Updates (266) and Custody/ Care of Prisoners (214). 523 allegations were recorded as Irregularity in Procedure – Other. A limited dip sample of these revealed that a number of these subjective allegations could have been recorded under other allegation sub-categories of Irregularity in Procedure.
The PSD training package delivered to PCSOs has been amended to include guidance addressing common complaints regarding the care and welfare of prisoners.
OFFICIAL
19
APPENDIX C – ALLEGATIONS OF DISCRIMINATORY BEHAVIOUR SUB CATEGORIES
1
8
2
3
29
5
0
10
2
3
23
3
0 5 10 15 20 25 30 35
Age
Disability
Faith
Gender
Race
Sexual Orientation
Discriminatory Behaviour - Sub Categories
YTD PYTD