ENGL211-1203B-17 P3IPColorado Technical
University Connie Hutson
09 September 2012
Professional Communications
The impact and importance of effective communication in an organization is one that cannot go unmentioned. This presentation seeks to discuss cross-cultural communication and some of the communication problems in companies.
Thesis Communication has always being vital to the progress of any
firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Communication is important to any organization Effective communication helps firms to achieve their goals
faster and with much ease Business managers have the responsibility of identifying
communication needs, and strategizing on how to improve the communication between all relevant stakeholders
Introduction
Failure of delegation of duties Lack of a common code of conduct Lack of an effective channel of communication Lack of adequate information technology systems (Gopal, 2009).strategies and ways to improve cross cultural
communication Usage of modern technology and particularly the internet. For
example, through use of Facebook and Twitter Use of video conferencing to promote communication among
people of different cultures (Lussier, 2012). Understanding cultural diversity. This entails tolerating and
accepting people from other diverse cultures Promoting cultural awareness among people Demanding for people to be culturally tolerant in the workplace
(Smith, 2002).
Communication problems in firms
The commonly used non verbal cues include; posture, gestures, facial expressions, eye contact and appearance
Physical appearance is a nonverbal cue used to judge the confidence of a person.
Eye contact improves engagement in people and tunes them into their communication with each other
Facial expressions often portray emotions Managers need to understand the power of non verbal
cues Managers also need to align non verbal cues with verbal
communication in order to be effective Universal non verbal cues should be used to promote
understanding by people of all cultures
Use of non-verbal communication
Are hard to convey Use of indirect form of communication
(Ober, 2008). An example: Non approval of a request for
promotion Indirect way of communication is easier and
more appropriate for communicating bad news (Ober, 2008).
Bad news
An explanation should be given Explanation may lead to better
understanding Should be conveyed in a positive way Positive conveyance may create a better
feeling (Guffey& Loewy, 2012).
Bad news
The most appropriate way of communicating them direct form of communication
The rationale for this is to ensure precision and clarity.
Explanations are necessary Easier to communicate Relationships may be strengthened through
these messages. An example is; when informing employees of a
pay rise or a bonus program (Lehman & DuFrene, 2011).
Good News
Are often short and precise. Conveyer passes the message directly Few Words are used May be conveyed through emails Require polite language An example of this is a message informing
the supplier to deliver some products (Guffey& Loewy, 2012).
Routine-request messages
Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Without communication, all the functional areas of a firm can be ineffective
Essential communication tools need to be adopted by managers in order to boost understanding by people of diverse cultures and to increase general motivation in the workplace. To achieve this, problems in communication must be identified and strategies to deal with them structured.
Verbal and non verbal cues should also be used wisely by managers to promote effective communication if the firm.
In order to know whether communication is effective in your firm, ask yourself this simple question; How long does it take for you to know of a scheduled meeting?
Conclusion
Gopal, N. (2009). Business communication. New Delhi: New Age International Guffey, M. E., & Loewy, D. (2010). Essentials of business communication. Mason, OH: South-Western Cengage Learning Guffey, M. E., & Loewy, D. (2012). Essentials of business communication. Mason, OH: South-Western Cengage Learning. Lehman, C. M., & DuFrene, D. D. (2011). Business communication. Mason, OH: South-Western Cengage Learning Lussier, R. N. (2012). Management Fundamentals: Concepts, Applications, Skill Development Mason. Ohio: Southwestern Ober, S. (2008). Fundamentals of contemporary business communication. Boston: Houghton Mifflin Smith, J. C. (2002). Stress Management: A Comprehensive Handbook of Techniques and Strategies. New York: Springer Publishers
References