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Problem Clinic Information Literacy Triage
Susan Boyle UCD Library
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Type relevant Irish
language Unit Name into
this text box in Title Master.
Type relevant English
language Unit Name into
this text box in Title Master.
LIBNews FLASH
WIDESPREAD OUTBREAK OF STUDENT CONFUSION.
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Symptoms include…
© Susan Boyle 2010
Google eyed
Project Panic
Blurred vision recognising quality information
Students feeling overwhelmed by information
Students get hallucinations of failure
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The Problem Clinic
What is it?
Active Learning
Questions, Answers
Practice session
Why do we need it?
To restore clarity
To help studentsTo promote the Library
© Susan Boyle 2010
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The Problem Clinics treat
Googlitis
Confusion
Resource phobias
© Susan Boyle 2010
Wikipedia dependency
Resistance to databases
Project anxiety disorders
Library Disorientation
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© Susan Boyle 2010
The Problem Clinic
Information Literacy Triage
Take histories
Note core symptoms
Diagnose Key problems Decide on treatment course
Treat as appropriate
full IL recovery
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© Susan Boyle 2010
Information Literacy Triage in practice
What IL problems or issues are you having?
Animation Erica Grainger
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© Susan Boyle 2010
Animation Erica Grainger
I can’t get full text access
I can’t find the journal I
want
I’m getting too many irrelevant
results
I don’t understand
search techniques
What database should I
be using?
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© Susan Boyle 2010
Diagnose Priority Symptoms
• Finding a Journal
• Limiting searches
• Off campus access
Treat with a
• Demonstration
• Exercise
• Game
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Treat with a Demonstration/exercise - Limits
© Susan Boyle 2010
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Treat with a Game – Matching pairs
© Susan Boyle 2010
SNAP!
Phrase Searching
Used to search for two or more words together in a
document
Example “clinical skills”
This will retrieve results with clinical skills as a concept.
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Treat with a Game – Stepping Stones
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Delivering Problem Clinics
Problem Clinic
Students
Confusion
Librarian
1 pa.
√
0
√
04/02/11
Susan Boyle
Dosage1 problem clinic per year (voluntary)
Instructions Take 1 problem clinic after a traditional IL session
Best ResultsUse Stop, start continue... Reflect.
© Susan Boyle 2010
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Preparing Problem Clinics
Review traditional IL session
Learning Objective Checklist
Brainstorm for session
ideas
Prepare Session
Treatments
Do a Needs
Analysis
Information Literacy Wellbeing
© Susan Boyle 2010
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Delivering Problem Clinics
© Susan Boyle 2010
Engage the student
brain creatively
Listen actively
Note symptoms
raised
Treat IL problems
with a variety of
treatments
Students should leave clinics with a good impression of
the Library
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© Susan Boyle 2010
Adverse Reactions to Problem Clinics
Very few contra indications!
•Ability to tick all the learning objective boxes
• Preparing for the unknown in advance
• Students are not always aware of their weaknesses
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Benefits of the Problem Clinic triage approach for Students
© Susan Boyle 2010
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Benefits of the Problem Clinic triage approach for Librarians
© Susan Boyle 2010
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Problem Clinic Testimonials
“It was good to be able to voice your own personal problems. Make sure everyone else gets to go”
“Keep running these sessions”
“She asked us what we would like to learn first so all of the session was very useful”
© Susan Boyle 2010
Student
StudentStudent
• •• •
• •
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© Susan Boyle 2010
I dreamed a dream of .. Problem Clinics
Want to know more?
E-mail me at [email protected]
Thanks for listening!
References References Boyle, Susan (2009) Scanning, Tailoring and
promoting information literacy support – another string to the liaison librarian’s bow.
Sconul Focus. (46) p. 71-76.
Boyle, Susan (2009) Poster. Exploring and extending information literacy support with
nursing and midwifery students: EAHIL workshop, 2-5 June 2009, Dublin, Ireland.
Journal of EAHIL, 5, 18-21.