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Continuous communication
Markets notice
Postal ballot system
Self-regulation enablerMultiple Choice Multiple Answer
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Company's checklist before making a call to the
consultant
Need of consultants
Role of consultants
Rule for becoming successful consultant
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True/False
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Disclosures
Planning
Shareholder democracy
Trust
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Match The Following
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Definition of Management
Koontz and O'Donell
Peter Drucker
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Match The Following
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Ethical Subjectivism
Obligation of confidentiality and loyalty to the
organization
Respect for human dignity
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Multiple Choice Multiple Answer
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Match The Following
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Management as a discipline
Management is a multipurpose organ
Management is understood by performance
Management requires learningScience is developed
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Multiple Choice Multiple Answer
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Match The Following
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Esteem
Management Desires
Social or Affiliation
Worker's Desires
True/False
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Match The FollowingQuestion
Challenge faced by the retail sector
Favourable factor which will further develop the
retail sector in India
Indian consumer demand
Liberalization of markets
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Match The Following
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Goals
MBO
Mission
Vision
Match The Following
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Organization as a corporate citizen
Organization as a relationship
Organization as a structure of authority
Organization as an establishmentMatch The Following
Question
AMP
ING Group
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Zurich
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Match The Following
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Written Communication
Business letter
Outward Number
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Head Address
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Correct Answer
Multiple Choice Multiple Answer
QuestionCorrect Answer
Match The Following
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Control
Delegation
Exception
Organizing
Philosophy
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True/False
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Match The Following
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Which King insisted upon setting the goals?
Who mentioned that everybody has a divine power
to face challenges?
Who popularize Transcendental Meditation?
Who was the mentor of Chandragupta Maurya?
Whose success story has taught us a lesson?
True/False
Question
Correct Answer
True/False
QuestionCorrect Answer
Multiple Choice Single Answer
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Correct Answer
Multiple Choice Single Answer
Question
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Select The Blank
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Match The Following
Question
Emotional distress shrinks working memory
Empathy involves reading unstated emotional cues
EQ refers to the qualities
Science is proving that EQ more than IQ
self-motivation requires a high level of optimism
Multiple Choice Multiple Answer
QuestionCorrect Answer
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Question
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True/False
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Multiple Choice Single Answer
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True/False
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True/False
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True/False
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True/FalseQuestion
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True/False
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Match The Following
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Control
Deviations
Flexible
Measurement
Motivating
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True/False
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True/False
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Multiple Choice Single Answer
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Match The Following
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Azeem Premji
Nambiars
Nulsi WadiaSinghanias
Tatas
Multiple Choice Single Answer
Question
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Multiple Choice Multiple Answer
Question
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Match The Following
Question
A favorable factor which will help the further
development of retail sector in India
An average Indian buying habit
Brands are no longer products
Challenge faced by the retail business
Obstacle to retail development in India
Multiple Choice Multiple Answer
Question
Correct Answer
Match The Following
Question
Consultants
De merger
Mergers
Sniffing
Trendy
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Multiple Choice Single Answer
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True/False
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True/False
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QuestionCorrect Answer
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True/False
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Question
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Match The Following
Question
Knowledge based decision-making.
Management can be applied everywhereManagement is dynamic
Manager does not require any specific qualification
Professional managers may have only salary-stake
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Question
Correct Answer
Multiple Choice Multiple Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
True/False
Question
Correct Answer
True/False
Question
Correct Answer
Match The Following
Question
Five management functions
Four supervisors at implementation department
Philosophy of scientific management
Six industrial activities
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Multiple Answer
Question
Correct Answer
Select The Blank
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Question
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True/False
Question
Correct AnswerMultiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
Match The Following
Question
Alfred Bennet
Daniel GolemanEmpathy
Social effectiveness
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
Correct Answer
Multiple Choice Single Answer
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Multiple Choice Multiple Answer
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True/False
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True/False
Question
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Select The Blank
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Multiple Choice Single Answer
QuestionCorrect Answer
Match The Following
Question
Functional authority
High degree of delegation
Need for delegation
Principle of effective delegation
Multiple Choice Multiple Answer
Question
Correct Answer
Select The Blank
Question
Correct Answer
Select The Blank
Question
Correct Answer
Match The Following
Question
Equity
Esprit De Corps
Scalar chain
Unit of command
Multiple Choice Single Answer
Question
Correct Answer
True/False
Question
Correct Answer
Multiple Choice Multiple Answer
Question
Correct Answer
Multiple Choice Single Answer
Question
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Multiple Choice Multiple Answer
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True/False
QuestionCorrect Answer
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True/False
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True/False
Question
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True/False
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Correct AnswerMultiple Choice Single Answer
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True/False
Question
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Multiple Choice Multiple Answer
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True/False
Question
Correct Answer
Match The Following
Question
CPM
Management Audit
Pert
Return on investment
Multiple Choice Multiple Answer
QuestionCorrect Answer
True/False
Question
Correct Answer
Select The Blank
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Correct Answer
True/False
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Characteristic of management
Feature of management
Fundamental functions of management
Scope of management
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Exclusive retailingImportant trends in retailing
Internet
Retailing category based on shop area/location
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Making sense of situations
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Creativity
Inquiry
Making choices
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Correct Answer
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Federick W.Taylor
Henry Fayol
Vilfredo Pareto
W.Edward Deming
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Business dynamics
Control techniques
Management philosophy
Uniformity of policy
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BPR
Potential external opportunities
Potential internal strengths
TQM
True/FalseQuestion
Correct Answer
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Kautilya
King Akbar
Samartha Ramdas
Swami Vivekananda
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What is a basic need?
What is an esteem need?Who discovered the Expectancy theory?
Who is the father of the three-needs theory?
Who propounded Theory X?
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KarmaKnowledge Worker
Tamas
Vipassana
Visionary
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Benefits
Budgets
Policies
Problem Perception
Takeover
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Changes can be anticipatedControl gives the correct picture
Control highlights omissions if any.
Control is related to the future.
The process of control is complete
True/False
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Correct Answer
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Corporatization of services
Functional management challenges
Reason for expansion of service sectorService sector is not influenced by this system
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Decentralization
DelegationOrganizing
Span of management
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Question
What can act as a self-regulation enabler?
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help shareholders, creditors and other
What is at the core of corporate governance?
What is professionalism to corporate governance?
What is succession planning for the board of
directors?Multiple Choice Multiple Answer
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Match The Following
Question
It develops human resources
Maintaining discipline
Managers should adopt an appropriate style of
leadership to make direction effective
Motivation of subordinates.
Policies and procedures of the Organization.
Multiple Choice Single Answer
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True/False
QuestionCorrect Answer
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Question
For high-tech services the ingredients are
knowledge andOne reason for expansion of services is
Service may or may not be tied to which good
Services a good opportunity for a new entrepreneur
Services cannot be stocked and delivered later are
called
Match The Following
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Question
EQ
Benefit
Cost
Self-Motivation
True/FalseQuestion
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True/False
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QuestionCorrect Answer
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Match The Following
Question
Areas of operations in event managementDefinition of event management
Leading companies in this sector of event
management
Problems faced by event management industry
True/False
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Management is a creative and________process.
continuous
What is lacking in Indian business companies management ?
Professionalism
Few of the management principles given by Henry Fayol are:
Division of work , Discipline , Authority and responsibility
The fundamental objective of corporate governance is essentially
enhancement of long term shareholder value
________is at the core of corporate governance.
trust
In which sector is management given much importance?
Corporate
Corporatization of the service sector is essentially
professionally managed services
A procedure has the following advantages
ensures uniformity of action , increases co-ordination , provides good
standard for the manage
Learning organizations should be adaptive to their internal environment.
False
The purpose of communication is informing others and becoming informed,
directing others and being directed and
Influencing others and being influenced
Who said, Management is the creation and maintenance of internal
environment in an enterprise, where individuals working in groups can
perform efficiently and effectively towards the attainment of gr
Koontz & O Donell
Under mechanism of scientific management, scientific task setting includes :
d Practices of Management
ttempted Questions and Answers
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Time study , Motion study , Method study
The contribution of the service sector to the employment generation has been
proportionate.
False
Safety needs are those where the person feel important and must also receive
recognition from others.
False
Board members should have an independent sense of judgment.
True
Business families have started spending more on research and development.
True
In an organisation the reports that are in the form of graphs, tables etc, are
called ________
statistical reports
Name the three important Generic Competitive Strategies.
Overall cost leadership , Differential , Focus
Which is the technique where the completion of all tasks is checked in the
order planned in the time scheduled is known as
Critical path method
Research into the average Indian buying habits have brought about the
following facts
they prefer to pay in cash , they like to touch and feel the merchandise , they
want attention to be given to all members of their group
Correct Answer
motivates people
well managed companies
shareholders
audit
Name the various characteristics of science
organized knowledge , cause and effect relationship , predictive power
Ethical concepts include:
Ethical subjectivism , Consequentialism , Ethics of Virtue
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________ behaviour is obtained when there is a one-way transmission of
orders from superior to subordinates.
Linear
,Flexible
________ decisions relate to the day to day operations of the enterprise
generally taken by middle and lower level management.
Operative
Whose feelings and difficulties should the manager know for direction to
become effective ?
Subordinates
Unity of command means that employees should receive orders from one
superior only.
True
State the barriers to delegation of authority?
Over-confidence
________means that private and foreign investors can participate in the Indian
Insurance Sector.
Liberalization
How many rules govern Indian and Foreign insurance companies?
12
To which environment is learning environment adaptive?
External
Events like trade fairs are handled by government authorities, for example the
biggest concourse under the sun, ________ is again handled by Allahabad
Municipal Corporation.
Kumbhmela
Who is the most effective person are alike in one crucial way, they all have a
high degree of emotional intelligence.
Leader
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The four A's of the service section are acceptability,________, affordability,
availability.
awareness
________ helps in adjusting to uncertainties in assessing work situations and
the effective delivery of services even under worst condition.Malleability
Samartha Ramdas contributed to the conception of administration and
management
True
All consumers in India are looking for price alone.
False
Actuary is one who specializes in the mathematics of insurance.True
Positive motivation makes people willing to do their work in the best way
they can and improve their ________.
performance
The negative type of motivators will include
Fear , Force , Reprimands
Today's business is rife with ambiquity and changes what is important for
competition.
Self regulation
An organization consists of individuals in which their formal roles and
structural positions bring them closer.
True
Retailing categories based on ownership arrangement would be
Super Markets , Consumer Durables Stores , Departmental Stores
The person who does not limit the interactions and decisions just to logicalapproach, but continuously encourages his team members to think non-
logically is
Leader
Focus on savings and high bargaining interests of the consumer is an obstacle
in retail development in India.
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True
Correct Answer
Never give up control and look up to consultants as God
Consultants are responsible for providing information to those individualswho fail to respond to changes in outside environment
Conduct diagnosis to redefine problem
Evolve abundant negotiating skills, be adaptable and flexible
The qualities that matter for International teamwork are,
Mutual respect , Sense of time , Team spirit
Which of the following is one of the weaknesses of MBO ?
Difficulty in setting goals
________ means draw prior conclusions about the probables of production,
sales, profits in the future, on the basis of research.
Forecasting
"When an insurance policy is sold, a promise is sold".
True
The retailing sector in India has been quite________.
staid and boring
Actuary is one who specializes in the ________ of insurance.
mathematics
Name the leading event management companies in India
Midas , Pinnacle , Wizcraft
Management is multidisciplinary, it includes knowledge from
Psychology , Economics , Maths
The potential external opportunities faced by an organization are
additional customer groups , faster market groups , falling trade barriers
Services are defined as the art and science of managing
the expectations of others , the experiences of people , the demands of the
customer
The tools and techniques used in learning organizations are
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creativity, brainstorming , observing outcomes , reframing knowledge
Good motivation lead to low morale. High morale is the manifestation of a
weak or defective motivating process.
False
Companies seeking to improve have taken a plethora of initiatives such as
TQM
Demand forecast is one of the popular forecasts.
True
Some of the isolated examples of management though where one should good
into ceaseless efforts are
Faith, courage, conviction
Management is always defined as dynamic, universal, ever-changing subject.
True
A budget as a plan of statement of expected results is expressed in numerical
terms.
True
Who said, Management is management of Men, Money, Machinery
Materials and Information?
Anonymous
What is it that can be described as a readiness to co-operate warmly in the
task and purposes of a given group organisation.
Morale
Correct Answer
transparent
board of directors
myth in India
corporate governance
India has been experiencing the unique stranglehold of our_____
traditional kirana stores
Emotional Quotient increases with age commonly known as
maturity
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The service sector has expanded because of the virtual stagnation of
the________sector.
agricultural
Span of management depends upon the ability of whom?
Employees
What would essentially shape the growth and future of any economy?
Adequate and quality corporate governance
Who said, Management is a multiple organ that manages a business,
manages a manager and manages workers and work?
Peter Drucker
Limitations of business planning is that it has been considered as time
consuming and ________ device.expensive
The family owned businesses like Tata and Birla, also face major fears like, - ,
Management as a discipline does not require any________of practice.
certificate
Financial institutions should maintain a close relationship to seek a seat on the
board.
False
Wrong medium of communication is a physical barrier.
False
One of the internal environment factors that influences management is
Place
Delegation and decentralization are closely related to each other.
True
It is said "Controlling can not take place in a vacuum", which means there can
be no controlling without previous
planning
Morale is the sum total of various physical qualities.
False
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Direction is a ________ function performed by all the managers at all levels of
the organisation.
managerial
Principles of effective delegation are:Train the subordinates , Reward delegation , Appropriate reporting system
________, weakness, threats, opportunities are the long form SWOT analysis.
strength
To be called an SBU, a business unit must meet specific criteria such as
having a definable group of competitors , having a mission similar to other
SBUs , preparing its own integrated plans
Correct AnswerManagement is management of people and not the direction of things
Management is management of men, money, machinery, materials and
information
Management is the creation and maintenance of internal environment in an
enterprise
Management is a multi-purpose organ that manages a business, manages
workers and work
________ are at a minimum where the morale is high.
Grievances
The heart of administration is the directing function.
True
Empathy is particularly important today as a component of leadership for the
following
rapid pace of globalisation , increasing use of teams , growing need to retain
talent
Name the flagship companies under the group of "Aditya Birla"
Hindalco , Indo-Gulf Fertilizers , Birla Corporation
Fredrick Winslow Taylor's Mechanism of scientific management includes,
Scientific task setting , Planning task setting , Standardization of tools
Future of Insurance sector would be
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new players taking over the market , improved customer service , strong hold
of nationalized players
To which practice is the term "corporate governance" given?
Management
A senior family member and trusted professional manager acts as what to the
business families scions trained abroad and then return to take over the
business.
mentor
Govt. services comprise________, defence and social goods.
public administration
Posture' and Observance' are not included under the 'yogic' exercises
False
Every manager in an organisation gives direction to his subordinates as a
superior and receives direction as subordinate from his superior.
True
Brands are associated with lifestyles and people's________.
aspirations
What are the common challenges faced by the retail business?
Special mindset to develop special strategies , Coping with the change
Fast food chains are not a corporatised service.
False
A study by a consultant at Kearney has projected that the organized retail
business in India would be worth________by 2005.
Rs.1,60,000 crore
The channels through which corporate governance may bear on performance
are activated through several structural and institutional factors as follows
legal, political and regulatory environment , financial structure of corporation, structure and functioning of co.
What is indispensable to accurate internal budgeting and to setting financial
and expansion policies.
Sales forecasting
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Necessity of control in business organisation arises due to number of factors,
one of which is ________ of organisations themselves.
complexity
Every company undertakes the process of forecasting by various competent
authorities which can be listed asCII , RBI , CMIE
just 2%
Revenue model is a challenge in the service sector.
True
Some tips for improving written communication would be
Avoid unnecessary words , Use simple words and phrases , Use short andfamiliar words
Service sector has grown because of________.
contracting
,
False
Correct Answer
Whistle blowing
Right or wrong depends on Ethical Principles
People who hold this principle find no difference between a whistle blower
and traitor
Ethical principle
Multiple Choice Multiple Response
Loyalty , Devotion
Audit is an effective tool of corporate governance and can act/enable
self-regulation
Organizing is defined in different ways, viz.
Process , Relationship , Corporate citizen
What type of control is most important for effective delegation?
Feedback
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Which of the options mentioned below would be categorized as a Franchisee
store?
Footwear stores
Disclosures must be made to the board by the management, relating to all
material and financial transactions
The directors should show________and commitment to their job.
interest
Foreign insurance companies can appoint majority directors on the company
board.
False
The term 'span of control' is also referred to as:
Span of management , Span of supervision , Span of authority
Communication is a two way process, it starts with
Communicator
W.Edward Deming introduced quality control in Japan.
True
Name the leading ad agencies in India that have a separate event section.
Vigennet , Ogilvy , Mathers
________acts are done willfully and not by chance.
Virtuous
What is proving that it is EQ more than IQ that underpins many of the best
decisions.
Science
The process of forecasting is based on
Future trends , Current analysis , Past performance
People with high EQ understand people's which factor ?
Expectations
Valency is the extent to which the outcome of the activity and its success
matters to the individual . (Level of motivation = Valency x Expectancy)
True
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It is said that 'Delegation is the key to control' and
information is guide to control
Research indicates that the limbic system learns best through
motivation , extended practice , feedback
________ provide all types of help required to make the business more
efficient and profitable.
Consultants
Planning and control are closely interrelated and they do not determine the
accuracy of decision-making.
False
Select the essentials of the policy formulation of the following.
positive , definite , clear
What does an SBU do to unrelated products and businesses?
It separates them
Every person has different ways and means of performing art, similarly, every
individual has different styles of management and these are categorized as
Democratic , Autocratic , Beaurocratic
Planning is mainly concerned with looking ahead in the future, what is it that
provides the necessary raw material for correct planning ?
Forecasting
Poverty is an asset of the insurance sector.
False
Service sector in India dominates half of our national income.
True
Standard Batteries is a flagship company of the Thapar Group.
False
Learning from mistakes is often more powerful than learning from success.
True
________ is the reason for the rising importance of empathy for business
leaders.
Globalisation
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"The structure of consumer demand in India is like an iceberg". What is the
rationale behind this statement?
we see only parts of ready potential on the surface
Under the kinds of motivation, employees are different individually yet, theyall want the following things from the job.
Job security , Congenial associates , Fair wages
Management is
Creative
Which is the second factor of the 7S model?
Structure
Planning depends on authenticity and ________ of information.Reliability
the whole system of management and can be related to other managerial
True
Management is the combination of Arts, Science and
Profession
The summary of important trends in retailing is
non store retailing , global players vs local players , efficiency and focus
It is said that waking and dream world are both illusions, according to
vedanta world as ________.
Maya Mithya
Correct Answer
Has no centralized rule-making authority
That manages a business
Management is what management does
Art requires knowledgeOver a period of time
One of the external environment factors that influences Management is
Legal
Name the flagship companies under the Business family "Munjals"
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Hero Honda , Hero Cycles
The Indian consumer was shying away from larger formal stores and
supermarket chains because of low/lack of________.
per capita income
What is the set-up of an organization?
Relationships
________ learning requires skills for sharing information and knowledge,
particularly implicit knowledge, assumptions and benefits that are
traditionally beneath the surface.
Collective
Select the guidelines for effective decision making.
Adopt a diagnostic approach to decision making , Involve subordinates indecision making process , Evaluate the results
The lack of communication leads to
information gap , disintegration , deviation from performance
________ is the element of effective control where benefits derived should be
more than the cost incurred from the control system
Economic
Development of collective as well as individ